Author: Peter Andrei
Publisher:
ISBN:
Category :
Languages : en
Pages : 372
Book Description
What if every single legendary leader over the past 500 years used a little-known five-step communication process to inspire people, empower movements, and produce legendary results? What if all business managers - whether leading a team of three or company of 300,000 - can use the exact same step-by-step process to convert average performance into surpassing success by breaking through the "communication wall," influencing with ease, and inspiring enthusiastic action? New Release Promotion You Get the "Public Speaking for Leaders" Bonus Bundle Worth $150 for FREE From a URL Inside. This Includes a Video Course. Limited Edition Version Includes 7 Exclusive Bonus Chapters Why do some leaders and managers effortlessly produce enviable results with less work, while others watch things fall apart around them despite working 65-hour weeks? Because of a proven yet little-known brand of communication: the communication of leadership, used by John F. Kennedy, Martin Luther King, and every single U.S. President since FDR. Don't let weak communication hold back your potential to become a legendary leader and successful business manager by constantly undermining your professional image and minimizing the impact of your words. Don't let it frustrate you and erode your confidence. It's a moral travesty that the country's top MBA programs entirely neglect the communication of leadership. I once experienced these struggles myself. I wrote five best-selling books on the hidden, little-known strategies I used to overcome this, and taught them to the country's top project managers. In this new release, you learn 451 proven, little-known, step-by-step strategies to accomplish the five-step communication of leadership process, including: How to easily inspire high performance with the proven power of psychological coalitions. How to instantly achieve awe-inspiring authority with the secret of the re-diagnoser archetype. How to immediately grab full attention with the proven language pattern of high expectations. How to reliably overcome imposter-syndrome with the little-known leader-mirroring principle. How to authentically convey extreme empathy by speaking to people's pain. How to build trust with both superiors and subordinates with the principle of a bold promise. How to expertly clarify your organization's narrative with the elements of effective stories. How to quickly command complete respect in crisis moments by divulging the brutal truth. How to immediately inspire your people by activating the proven difficulty-confidence matrix. How to easily get complete commitment from your people with the singularity strategy. How to achieve advanced persuasive skill with the 200 core human drives and human needs. How to always harness the ears, eyes and minds of your people with loss-reduction benefits. How to consistently make your ideas seem drastically better with the elements of a good plan. How to effortlessly assert your mandate to lead without bossy command-and-control language. How to always appear like a principled leader with clear and compelling Logos clarification. How to consistently hone the most important aspect of your leadership: communication. How to use 451 expert, advanced communication strategies as your competitive advantage to not only play, but win the game of leadership. The complete table of contents, bonus bundle, and limited-edition chapters are visible with the "look-inside" feature.
25 Legendary Leadership Activities
Author: Peter Garber
Publisher: Human Resource Development
ISBN: 1599960729
Category : Business & Economics
Languages : en
Pages : 187
Book Description
Find the legendary leader inside you! What is legendary leadership? It can be defined simply as leadership that is remembered. These 25 activities are designed to ensure you are remembered as a good or even great leader. The number of people in the group you lead or the size of your organization doesnt matter. The book is organized around the qualities and abilities that enable a leader to effectively lead a few people a large organization or even a nation. Whether you are a new or experienced leader, you will find development activities that cover a wide variety of skills that can help you reach your greatest potential. Do you need to work on dealing with demands on your time? Pacing yourself? Feeling comfortable in all your many different roles? Making difficult decisions? Understanding and capitalizing on your leadership style? Youll find just the right activity here. Sample activities include: How Do You Spend Your Leadership Time; The Plugged-In Leader; Managing Sideways; Leading Outside the Box; Leadership Survival Skills; Collaborative Management. The activities couldnt be easier to use. Youll get the purpose of the activity, description of the activity, time allotted, resources required, presentation instructions and a debrief. The 25 handouts including assessments, questionnaires and charts make this book even more useful. 25 Legendary Leadership Activities challenging, fun and a must resource in your legendary leadership journey.
Publisher: Human Resource Development
ISBN: 1599960729
Category : Business & Economics
Languages : en
Pages : 187
Book Description
Find the legendary leader inside you! What is legendary leadership? It can be defined simply as leadership that is remembered. These 25 activities are designed to ensure you are remembered as a good or even great leader. The number of people in the group you lead or the size of your organization doesnt matter. The book is organized around the qualities and abilities that enable a leader to effectively lead a few people a large organization or even a nation. Whether you are a new or experienced leader, you will find development activities that cover a wide variety of skills that can help you reach your greatest potential. Do you need to work on dealing with demands on your time? Pacing yourself? Feeling comfortable in all your many different roles? Making difficult decisions? Understanding and capitalizing on your leadership style? Youll find just the right activity here. Sample activities include: How Do You Spend Your Leadership Time; The Plugged-In Leader; Managing Sideways; Leading Outside the Box; Leadership Survival Skills; Collaborative Management. The activities couldnt be easier to use. Youll get the purpose of the activity, description of the activity, time allotted, resources required, presentation instructions and a debrief. The 25 handouts including assessments, questionnaires and charts make this book even more useful. 25 Legendary Leadership Activities challenging, fun and a must resource in your legendary leadership journey.
Leadership
Author: Peter Andrei
Publisher:
ISBN:
Category :
Languages : en
Pages : 372
Book Description
What if every single legendary leader over the past 500 years used a little-known five-step communication process to inspire people, empower movements, and produce legendary results? What if all business managers - whether leading a team of three or company of 300,000 - can use the exact same step-by-step process to convert average performance into surpassing success by breaking through the "communication wall," influencing with ease, and inspiring enthusiastic action? New Release Promotion You Get the "Public Speaking for Leaders" Bonus Bundle Worth $150 for FREE From a URL Inside. This Includes a Video Course. Limited Edition Version Includes 7 Exclusive Bonus Chapters Why do some leaders and managers effortlessly produce enviable results with less work, while others watch things fall apart around them despite working 65-hour weeks? Because of a proven yet little-known brand of communication: the communication of leadership, used by John F. Kennedy, Martin Luther King, and every single U.S. President since FDR. Don't let weak communication hold back your potential to become a legendary leader and successful business manager by constantly undermining your professional image and minimizing the impact of your words. Don't let it frustrate you and erode your confidence. It's a moral travesty that the country's top MBA programs entirely neglect the communication of leadership. I once experienced these struggles myself. I wrote five best-selling books on the hidden, little-known strategies I used to overcome this, and taught them to the country's top project managers. In this new release, you learn 451 proven, little-known, step-by-step strategies to accomplish the five-step communication of leadership process, including: How to easily inspire high performance with the proven power of psychological coalitions. How to instantly achieve awe-inspiring authority with the secret of the re-diagnoser archetype. How to immediately grab full attention with the proven language pattern of high expectations. How to reliably overcome imposter-syndrome with the little-known leader-mirroring principle. How to authentically convey extreme empathy by speaking to people's pain. How to build trust with both superiors and subordinates with the principle of a bold promise. How to expertly clarify your organization's narrative with the elements of effective stories. How to quickly command complete respect in crisis moments by divulging the brutal truth. How to immediately inspire your people by activating the proven difficulty-confidence matrix. How to easily get complete commitment from your people with the singularity strategy. How to achieve advanced persuasive skill with the 200 core human drives and human needs. How to always harness the ears, eyes and minds of your people with loss-reduction benefits. How to consistently make your ideas seem drastically better with the elements of a good plan. How to effortlessly assert your mandate to lead without bossy command-and-control language. How to always appear like a principled leader with clear and compelling Logos clarification. How to consistently hone the most important aspect of your leadership: communication. How to use 451 expert, advanced communication strategies as your competitive advantage to not only play, but win the game of leadership. The complete table of contents, bonus bundle, and limited-edition chapters are visible with the "look-inside" feature.
Publisher:
ISBN:
Category :
Languages : en
Pages : 372
Book Description
What if every single legendary leader over the past 500 years used a little-known five-step communication process to inspire people, empower movements, and produce legendary results? What if all business managers - whether leading a team of three or company of 300,000 - can use the exact same step-by-step process to convert average performance into surpassing success by breaking through the "communication wall," influencing with ease, and inspiring enthusiastic action? New Release Promotion You Get the "Public Speaking for Leaders" Bonus Bundle Worth $150 for FREE From a URL Inside. This Includes a Video Course. Limited Edition Version Includes 7 Exclusive Bonus Chapters Why do some leaders and managers effortlessly produce enviable results with less work, while others watch things fall apart around them despite working 65-hour weeks? Because of a proven yet little-known brand of communication: the communication of leadership, used by John F. Kennedy, Martin Luther King, and every single U.S. President since FDR. Don't let weak communication hold back your potential to become a legendary leader and successful business manager by constantly undermining your professional image and minimizing the impact of your words. Don't let it frustrate you and erode your confidence. It's a moral travesty that the country's top MBA programs entirely neglect the communication of leadership. I once experienced these struggles myself. I wrote five best-selling books on the hidden, little-known strategies I used to overcome this, and taught them to the country's top project managers. In this new release, you learn 451 proven, little-known, step-by-step strategies to accomplish the five-step communication of leadership process, including: How to easily inspire high performance with the proven power of psychological coalitions. How to instantly achieve awe-inspiring authority with the secret of the re-diagnoser archetype. How to immediately grab full attention with the proven language pattern of high expectations. How to reliably overcome imposter-syndrome with the little-known leader-mirroring principle. How to authentically convey extreme empathy by speaking to people's pain. How to build trust with both superiors and subordinates with the principle of a bold promise. How to expertly clarify your organization's narrative with the elements of effective stories. How to quickly command complete respect in crisis moments by divulging the brutal truth. How to immediately inspire your people by activating the proven difficulty-confidence matrix. How to easily get complete commitment from your people with the singularity strategy. How to achieve advanced persuasive skill with the 200 core human drives and human needs. How to always harness the ears, eyes and minds of your people with loss-reduction benefits. How to consistently make your ideas seem drastically better with the elements of a good plan. How to effortlessly assert your mandate to lead without bossy command-and-control language. How to always appear like a principled leader with clear and compelling Logos clarification. How to consistently hone the most important aspect of your leadership: communication. How to use 451 expert, advanced communication strategies as your competitive advantage to not only play, but win the game of leadership. The complete table of contents, bonus bundle, and limited-edition chapters are visible with the "look-inside" feature.
The Book of Leadership Wisdom
Author: Peter Krass
Publisher: John Wiley & Sons
ISBN: 9780471294559
Category : Business & Economics
Languages : en
Pages : 0
Book Description
Praise for The Book of Leadership Wisdom "For anyone who seeks to understand the nature of effective leadership, in all its many dimensions, this volume will prove invaluable." -Bob Wright President and Chief Executive Officer, NBC Pearls from The Book of Leadership Wisdom "You must capture and keep the heart of the original and supremely able man before his brain can do its best." -Andrew Carnegie "There's an old proverb that says: 'If you are planning for one year, plant rice. If you are planning for 10 years, plant trees. If you are planning for 100 years, plant people.' To that I would add . . . plant them, but don't forget to move them around every seven to ten years. New eyes give rise to new ideas and opportunities." -Michael Eisner "You must realize that it is more than money that the men want, it is a sense of ownership." -William Cooper Procter "You can manage inventory, you can manage things, but you must lead people if you want to tap their full potential." -Ross Perot T. Coleman du Pont, Andrew Carnegie, J. Paul Getty, A. Montgomery Ward, Thomas J. Watson, Jr., Akio Morita, Jack Welch, David Packard, Ray Kroc, Bill Gates . . . they are among the most respected and influential business leaders of all time. Possessing a rare combination of business genius and true grit, these captains of industry have created unprecedented wealth for their companies and themselves, pioneered revolutionary new industries, and, in some cases, directly shaped the destinies of entire nations. Now, The Book of Leadership Wisdom affords you an unprecedented opportunity to hear, in their own words, what these immortals have had to say on the topic of leadership. The Book of Leadership Wisdom brings together the essays and speeches of more than 50 business legends, past and present. Never before have the writings of such a large and diverse group of legendary business leaders been collected between the covers of a book. From leading change to dealing with adversity, creating vision to inspiring employees, the writings contained in this book span the whole range of essential leadership issues. For instance, you'll hear from Harold Geneen on the difference between leading and commanding, Daniel Guggenheim and William Cooper Procter on the advantages of a democratic workplace, Katherine Graham on the importance of credibility, Jack Welch and Ross Perot on leading in adversity, Ray Kroc on self-appraisal, and Ben Cohen and Jerry Greenfield on value-based leadership, to name just a few. For easy reference, the 52 essays contained in The Book of Leadership Wisdom are organized into eight categories covering leadership qualities, dealing with adversity, visions of progress, labor relations, company culture, habits and idiosyncrasies, motivating employees, and leading change. Each essay is preceded by a brief introduction that places it in historical perspective and offers interesting and insightful information about its author's life and career. And throughout each essay, passages have been highlighted that call attention to each contributor's most pithy, profound, or quirky ideas. Offering timeless wisdom from the most successful business leaders ever, The Book of Leadership Wisdom is must reading for managers at every level, from the junior executive cubicle to the presidential suite.
Publisher: John Wiley & Sons
ISBN: 9780471294559
Category : Business & Economics
Languages : en
Pages : 0
Book Description
Praise for The Book of Leadership Wisdom "For anyone who seeks to understand the nature of effective leadership, in all its many dimensions, this volume will prove invaluable." -Bob Wright President and Chief Executive Officer, NBC Pearls from The Book of Leadership Wisdom "You must capture and keep the heart of the original and supremely able man before his brain can do its best." -Andrew Carnegie "There's an old proverb that says: 'If you are planning for one year, plant rice. If you are planning for 10 years, plant trees. If you are planning for 100 years, plant people.' To that I would add . . . plant them, but don't forget to move them around every seven to ten years. New eyes give rise to new ideas and opportunities." -Michael Eisner "You must realize that it is more than money that the men want, it is a sense of ownership." -William Cooper Procter "You can manage inventory, you can manage things, but you must lead people if you want to tap their full potential." -Ross Perot T. Coleman du Pont, Andrew Carnegie, J. Paul Getty, A. Montgomery Ward, Thomas J. Watson, Jr., Akio Morita, Jack Welch, David Packard, Ray Kroc, Bill Gates . . . they are among the most respected and influential business leaders of all time. Possessing a rare combination of business genius and true grit, these captains of industry have created unprecedented wealth for their companies and themselves, pioneered revolutionary new industries, and, in some cases, directly shaped the destinies of entire nations. Now, The Book of Leadership Wisdom affords you an unprecedented opportunity to hear, in their own words, what these immortals have had to say on the topic of leadership. The Book of Leadership Wisdom brings together the essays and speeches of more than 50 business legends, past and present. Never before have the writings of such a large and diverse group of legendary business leaders been collected between the covers of a book. From leading change to dealing with adversity, creating vision to inspiring employees, the writings contained in this book span the whole range of essential leadership issues. For instance, you'll hear from Harold Geneen on the difference between leading and commanding, Daniel Guggenheim and William Cooper Procter on the advantages of a democratic workplace, Katherine Graham on the importance of credibility, Jack Welch and Ross Perot on leading in adversity, Ray Kroc on self-appraisal, and Ben Cohen and Jerry Greenfield on value-based leadership, to name just a few. For easy reference, the 52 essays contained in The Book of Leadership Wisdom are organized into eight categories covering leadership qualities, dealing with adversity, visions of progress, labor relations, company culture, habits and idiosyncrasies, motivating employees, and leading change. Each essay is preceded by a brief introduction that places it in historical perspective and offers interesting and insightful information about its author's life and career. And throughout each essay, passages have been highlighted that call attention to each contributor's most pithy, profound, or quirky ideas. Offering timeless wisdom from the most successful business leaders ever, The Book of Leadership Wisdom is must reading for managers at every level, from the junior executive cubicle to the presidential suite.
Legendary Leaders of the Bible
Author: Shanna D. Gregor
Publisher: Barbour Publishing
ISBN: 1607426323
Category : Religion
Languages : en
Pages : 164
Book Description
The leaders of the Bible have many lessons to teach us—and this book reveals over a dozen lessons from the lives of Noah, Abraham, Deborah, David, and more! Perfect for all ages and backgrounds, Legendary Leaders of the Bible promises uplifting inspiration to modern-day seekers of God’s purpose and plan for their own lives through powerful devotional insights, scripture, and historical context. It’s a must-have for teaching and personal study.
Publisher: Barbour Publishing
ISBN: 1607426323
Category : Religion
Languages : en
Pages : 164
Book Description
The leaders of the Bible have many lessons to teach us—and this book reveals over a dozen lessons from the lives of Noah, Abraham, Deborah, David, and more! Perfect for all ages and backgrounds, Legendary Leaders of the Bible promises uplifting inspiration to modern-day seekers of God’s purpose and plan for their own lives through powerful devotional insights, scripture, and historical context. It’s a must-have for teaching and personal study.
Legendary Leaders
Author: C. Bhaktavatsala Rao
Publisher: Notion Press
ISBN:
Category : Business & Economics
Languages : en
Pages : 118
Book Description
This book covers certain legendary leaders from different domains and from different walks of life. Each legendary leader offers valuable leadership lessons. This book brings out insights which classic leadership writings do not usually bring out. Covering the leaders’ lives and role modelling, the book comes up with several novel leadership constructs. This book will be relevant to all students, academicians, and practitioners of management and leadership in any walk of life.
Publisher: Notion Press
ISBN:
Category : Business & Economics
Languages : en
Pages : 118
Book Description
This book covers certain legendary leaders from different domains and from different walks of life. Each legendary leader offers valuable leadership lessons. This book brings out insights which classic leadership writings do not usually bring out. Covering the leaders’ lives and role modelling, the book comes up with several novel leadership constructs. This book will be relevant to all students, academicians, and practitioners of management and leadership in any walk of life.
Measure of a Leader
Author: Aubrey C. Daniels
Publisher: Performance Management Pub
ISBN: 9780937100110
Category : Business & Economics
Languages : en
Pages : 207
Book Description
Publisher: Performance Management Pub
ISBN: 9780937100110
Category : Business & Economics
Languages : en
Pages : 207
Book Description
Legendary Leadership
Author: Peter R. Garber
Publisher: Human Resource Development
ISBN: 1599961172
Category : Business & Economics
Languages : en
Pages : 37
Book Description
Presents information that helps readers to become good leaders to those they lead. This book helps readers learn how their goal should be to earn the confidence of others, how to become a better leader by learning from the mistakes of others, and how to handle their responsibilities and prioritize them correctly.
Publisher: Human Resource Development
ISBN: 1599961172
Category : Business & Economics
Languages : en
Pages : 37
Book Description
Presents information that helps readers to become good leaders to those they lead. This book helps readers learn how their goal should be to earn the confidence of others, how to become a better leader by learning from the mistakes of others, and how to handle their responsibilities and prioritize them correctly.
The Jack Welch Lexicon of Leadership: Over 250 Terms, Concepts, Strategies & Initiatives of the Legendary Leader
Author: Jeffrey A. Krames
Publisher: McGraw Hill Professional
ISBN: 9780071389389
Category : Business & Economics
Languages : en
Pages : 230
Book Description
A comprehensive guide to the strategies and initiatives of legendary CEO Jack Welch In his two decades as CEO, Jack Welch's principles, strategies, and tenets transformed GE into one of history's most dynamic and valuable corporations. As a result, executives in all industries are now eager to hear Welch's every pronouncementand implement his strategies in their own organizations. The Jack Welch Lexicon of Leadership is the first alphabetically structured collection to place Welch's career in perspective, and trace the evolution of his key ideas and innovations. Intended to stand on its own as well as complement Welch's eagerly awaited upcoming memoir, this timely book provides readers with analysis and perspective on Six Sigmathe revolutionary program that "changed the DNA of GE"as well as dozens of other Welch concepts and initiatives (including Globalization, Work-Out, the E-Initiative, and others).
Publisher: McGraw Hill Professional
ISBN: 9780071389389
Category : Business & Economics
Languages : en
Pages : 230
Book Description
A comprehensive guide to the strategies and initiatives of legendary CEO Jack Welch In his two decades as CEO, Jack Welch's principles, strategies, and tenets transformed GE into one of history's most dynamic and valuable corporations. As a result, executives in all industries are now eager to hear Welch's every pronouncementand implement his strategies in their own organizations. The Jack Welch Lexicon of Leadership is the first alphabetically structured collection to place Welch's career in perspective, and trace the evolution of his key ideas and innovations. Intended to stand on its own as well as complement Welch's eagerly awaited upcoming memoir, this timely book provides readers with analysis and perspective on Six Sigmathe revolutionary program that "changed the DNA of GE"as well as dozens of other Welch concepts and initiatives (including Globalization, Work-Out, the E-Initiative, and others).
Legendary Service: The Key is to Care
Author: Ken Blanchard
Publisher: McGraw Hill Professional
ISBN: 0071817859
Category : Business & Economics
Languages : en
Pages : 176
Book Description
Take Care of Your Customers--or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees. Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. Although Ferguson's, the store where Kelsey works, certainly isn't known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn't easy--and that her role as a frontline employee is more significant than she ever could have imagined. In characteristic Blanchard style, Legendary Service: The Key Is to Care is a quick and entertaining read for people at all organizational levels in every industry. When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference--and customer service is everyone's job. PRAISE FOR LEGENDARY SERVICE: "Read this book and establish a service culture in your organization." -- Horst Schulze, Chairman/CEO, Capella Hotel Group "Legendary Service has great learnings for people at all organizational levels: for executives and managers, the value of a service culture; and for frontline staff, the reality that they are the face of the company and can make a difference. Legendary service--it's everyone, always." -- Mark King, CEO and President, TaylorMade Golf "Everything I know about service I learned from my career at Hilton Hotels, Marriott International, The Walt Disney Company, and Ken Blanchard. The One Minute Manager dramatically changed my thinking 32 years ago. Legendary Service will teach the next generation how to deliver sensational service. Buy it, study it, implement it." -- Lee Cockerell, Executive Vice President, Walt Disney World (Retired & Inspired), and author of Creating Magic and The Customer Rules "Kathy Cuff and Vicki Halsey have created a fantastic customer service model called ICARE. When you add their voices to that of the master storyteller Ken Blanchard, you have a masterpiece entitled Legendary Service. It is a must-read for everyone who, like me, has a passion for service." -- Colleen Barrett, President Emeritus, Southwest Airlines, and coauthor of Lead with LUV "Ken Blanchard has done it again and delivered the right book at the right time. Legendary Service provides the essentials of hospitality and servant leadership in a way that everyone can adopt--right now--today!" -- John Caparella, President and COO, The Venetian, The Palazzo, and Sands Expo "Ken, Kathy, and Vicki show us how to change everyday service events into memorable experiences. Their book is a must-read for anyone unwilling to accept mediocrity." -- Leonardo Inghilleri, coauthor of Exceptional Service, Exceptional Profit
Publisher: McGraw Hill Professional
ISBN: 0071817859
Category : Business & Economics
Languages : en
Pages : 176
Book Description
Take Care of Your Customers--or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees. Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. Although Ferguson's, the store where Kelsey works, certainly isn't known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn't easy--and that her role as a frontline employee is more significant than she ever could have imagined. In characteristic Blanchard style, Legendary Service: The Key Is to Care is a quick and entertaining read for people at all organizational levels in every industry. When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference--and customer service is everyone's job. PRAISE FOR LEGENDARY SERVICE: "Read this book and establish a service culture in your organization." -- Horst Schulze, Chairman/CEO, Capella Hotel Group "Legendary Service has great learnings for people at all organizational levels: for executives and managers, the value of a service culture; and for frontline staff, the reality that they are the face of the company and can make a difference. Legendary service--it's everyone, always." -- Mark King, CEO and President, TaylorMade Golf "Everything I know about service I learned from my career at Hilton Hotels, Marriott International, The Walt Disney Company, and Ken Blanchard. The One Minute Manager dramatically changed my thinking 32 years ago. Legendary Service will teach the next generation how to deliver sensational service. Buy it, study it, implement it." -- Lee Cockerell, Executive Vice President, Walt Disney World (Retired & Inspired), and author of Creating Magic and The Customer Rules "Kathy Cuff and Vicki Halsey have created a fantastic customer service model called ICARE. When you add their voices to that of the master storyteller Ken Blanchard, you have a masterpiece entitled Legendary Service. It is a must-read for everyone who, like me, has a passion for service." -- Colleen Barrett, President Emeritus, Southwest Airlines, and coauthor of Lead with LUV "Ken Blanchard has done it again and delivered the right book at the right time. Legendary Service provides the essentials of hospitality and servant leadership in a way that everyone can adopt--right now--today!" -- John Caparella, President and COO, The Venetian, The Palazzo, and Sands Expo "Ken, Kathy, and Vicki show us how to change everyday service events into memorable experiences. Their book is a must-read for anyone unwilling to accept mediocrity." -- Leonardo Inghilleri, coauthor of Exceptional Service, Exceptional Profit
Our Secret Life
Author: Phil Nicaud
Publisher:
ISBN: 9781734422283
Category :
Languages : en
Pages :
Book Description
Publisher:
ISBN: 9781734422283
Category :
Languages : en
Pages :
Book Description