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Author: Bill Templeman
Publisher: CRC Press
ISBN: 1040082017
Category : Business & Economics
Languages : en
Pages : 154
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Book Description
This book is classified and organised into three major headings: personal effectiveness, leadership, and communication. It focuses on interpersonal management skills and explains what it takes to improve how frontline managers and supervisors communicate and relate to their employees and customers.
Author: Bill Templeman
Publisher: CRC Press
ISBN: 1040082017
Category : Business & Economics
Languages : en
Pages : 154
Get Book Here
Book Description
This book is classified and organised into three major headings: personal effectiveness, leadership, and communication. It focuses on interpersonal management skills and explains what it takes to improve how frontline managers and supervisors communicate and relate to their employees and customers.
Author: Bill Templeman
Publisher: CRC Press
ISBN: 1482219964
Category : Business & Economics
Languages : en
Pages : 146
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Book Description
This book is classified and organised into three major headings: personal effectiveness, leadership, and communication. It focuses on interpersonal management skills and explains what it takes to improve how frontline managers and supervisors communicate and relate to their employees and customers.
Author: Bill Templeman
Publisher: CRC Press
ISBN: 1482219956
Category : Business & Economics
Languages : en
Pages : 154
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Book Description
Training for frontline managers and supervisors is being ignored as a business improvement tactic at the worst possible time. As management jobs become increasingly complex, we continue to be inundated with the latest methods for improving job performance, along with less time to sort through all this information. Focused on interpersonal management skills, Leadership Basics for Frontline Managers: Tips for Raising Your Level of Effectiveness and Communication explains what it takes to improve how you communicate and relate to your employees, customers, and bosses. It presents 25 chapters grouped into four categories: Personal Effectiveness, Leadership, Communication, and Your Career. After reading this book, you will better understand: How to deal with information overload The best ways to manage during tough times How to handle difficult co-workers How to run more effective meetings The basics of giving and receiving feedback How to manage your career more effectively Each chapter dissects a different management skill and concludes with a list of bullet points to help you take action immediately. By illustrating key concepts with scenarios drawn from a range of work situations, this book is an ideal reference for: Anyone new to a management position Experienced managers who want to sharpen their leadership skills Managers who find themselves managing a diverse group of employees Because the chapters were written to stand on their own, this book supplies guidance you can easily read in short chunks, a few minutes at a time. While the book draws on contemporary management theory, the bulk of the writing stems from the author's real-world experience as a facilitator, trainer, writer, coach, and program designer in both the private and public sectors.
Author: Chris Van Gorder
Publisher: John Wiley & Sons
ISBN: 1118933346
Category : Business & Economics
Languages : en
Pages : 214
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Book Description
Real leadership that leads to high engagement, higher performance, and a culture of accountability As president and CEO of Scripps Health, one of America's most prestigious health systems, Chris Van Gorder presided over a dramatic turnaround, catapulting Scripps from near bankruptcy to a dominant market position. While hospitals and health systems nationwide have laid people off or are closing their doors, Scripps is financially healthy, has added thousands of employees (even with a no-layoff philosophy), and has developed a reputation as a top employer. What are the secrets to this remarkable story? In The Front-Line Leader, Chris Van Gorder candidly shares his own incredible story, from police officer to CEO, and the leadership philosophy that drives all of his decisions and actions: people come first. Van Gorder began his unlikely career as a California police officer, which deeply instilled in him a sense of social responsibility, honesty, and public service. After being injured on the job and taking an early retirement, Van Gorder had to reinvent himself, taking a job as a hospital security director, a job that would change his life. Through hard work and determination, he rose to executive ranks, eventually becoming CEO of Scripps. But he never forgot his own roots and powerful work ethic, or the time when he was a security officer and a CEO would not make eye contact with him. Van Gorder leads from the front lines, making it a priority to know his employees and customers at every level. His values learned on the force—protecting the community, educating citizens, developing caring relationships, and ultimately doing the right thing—shape his approach to business. As much as companies talk about accountability, managers seldom understand what practical steps to take to achieve an ethic of service that makes accountability meaningful. The Front-Line Leader outlines specific tactics and steps anyone can use starting today to take responsibility, inspire others, and achieve breakout results for their organizations. Van Gorder reveals how a no-layoff philosophy led to higher accountability, how his own attention to seemingly minor details spurred larger change, and how his own high standards for himself and his team improved morale and productivity. From general strategy to the tiny, everyday steps leaders can take to create the kind of culture and accountability that translates into major competitive advantage, The Front-Line Leader charts a path to better leadership and a more engaged, higher-performing organization.
Author: Bill Templeman
Publisher:
ISBN: 9781138438200
Category :
Languages : en
Pages : 152
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Book Description
"This book explains how to manage and work with people more effectively. Focused on interpersonal management skills, it is organized into three categories: Personal Effectiveness, Leadership, and Communication. Each chapter has been written to stand on its own and can easily be read in short time periods. Each article concludes with a list of bullet points for taking action. This book is ideal for frontline managers, new managers, and experienced managers who want to refresh their leadership skills or who are now in a position of managing a diverse group of employees"--
Author: Jim Sullivan
Publisher:
ISBN: 9780971584914
Category :
Languages : en
Pages :
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Book Description
Multi-Unit Leadership is the best-selling book used in over 170,000 businesses worldwide. Managing multiple units requires significantly different skills than managing just one. This book details those skills in seven distinct stages and shares the best practices from successful multiunit leaders worldwide. Perfect for regional managers and franchisees who need to know the difference between hands-on management and indirect influence. Written in a detailed and fun format perfect for today's Digital Age leaders, Multiunit Leadership examines the unique role and requirements of managers who are responsible for two to forty units. Our research with over 500 successful Multi-Unit Leaders (MULs) reveals the best practices and unique expertise that differentiates high-performing mulitunit leaders from average ones. Chockablock-full of specific examples, expert opinion and case-study scenarios, the seven leadership stages outlined in the book include: Brand Ambassador, Servant Leadership, Marketing Guru, Head Coach, Talent Scout, Synergist and Goal-Getter. You'll learn how to better manage time and projects, how to develop stronger teams, how to get maximum impact from your store visits, and how to consistently build sales by working smarter, not harder. Readers can assess their own strengths and challenges compared to the industry's best MULs at the end of each chapter and compile their own best practices relative to people, performance, and productivity. Companies using the book include McDonald's, American Express, Coca-Cola, Starbucks, Target, Jiffy Lube, Supercuts, Applebee's, and Sam's Club.
Author: Rodd Wagner
Publisher: McGraw Hill Professional
ISBN: 0071847790
Category : Business & Economics
Languages : en
Pages : 289
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Book Description
New York Times bestselling author Rodd Wagner tackles one of the most destructive problems facing organizations today–the breakdown of the relationship between employees and the organizations they work for "Your people are not your greatest asset. They're not yours, and they're not assets." With this declaration, one of the leading authorities on employee performance rolls up his sleeves against the weasel words, contradictions, bad habits, and intrusions that reduce people to "human resources." To "FTEs." To "human capital." To flesh-and-blood widgets. Armed with empirical evidence from the provocative studies he leads around the globe, Wagner guides you through the new realities of what it takes to get the highest levels of intensity from people in a more mercenary, skeptical, and wired work world. He explains how elements such as individualization, fearlessness, transparency, recognition, and coolness are reciprocated with loyalty, productivity, innovation, and--inescapably--corporate reputation.
Author: Lolly Daskal
Publisher: Penguin
ISBN: 1101981377
Category : Business & Economics
Languages : en
Pages : 242
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Book Description
Do people see you as the kind of leader you want to be? Are your strongest leadership qualities getting in the way of your greatness? After decades of advising and inspiring some of the most eminent chief executives in the world, Lolly Daskal has uncovered a startling pattern: within each leader are powerful abilities that are also hidden impediments to greatness. She’s witnessed many highly driven, overachieving leaders rise to prominence fueled by well-honed skill sets, only to falter when the shadow sides of the same skills emerge. Now Daskal reveals her proven system, which leaders at any level can apply to dramatically improve their results. It begins with identifying your distinctive leadership archetype and recognizing its shadow: ■ The Rebel, driven by confidence, becomes the Imposter, plagued by self-doubt. ■ The Explorer, fueled by intuition, becomes the Exploiter, master of manipulation. ■ The Truth Teller, who embraces candor, becomes the Deceiver, who creates suspicion. ■ The Hero, embodying courage, becomes the Bystander, an outright coward. ■ The Inventor, brimming with integrity, becomes the Destroyer, who is morally corrupt. ■ The Navigator, trusts and is trusted, becomes the Fixer, endlessly arrogant. ■ The Knight, for whom loyalty is everything, becomes the Mercenary, who is perpetually self-serving. Using psychology, philosophy, and her own experience, Daskal offers a breakthrough perspective on leadership. She’ll take you inside some of the most cloistered boardrooms, let you in on deeply personal conversations with industry leaders, and introduce you to luminaries who’ve changed the world. Her insights will help you rethink everything you know to become the leader you truly want to be.
Author: Scott Edinger
Publisher: AMACOM
ISBN: 0814434002
Category : Business & Economics
Languages : en
Pages : 254
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Book Description
This book helps managers recognize hidden gems in the workplace and learn how to utilize them for their greatest impact. Think you can spot the leaders in your company? Don’t assume that you can identify them by their positions. What about those employees who consistently step up: the field agent who solves a previously intractable problem; the service rep who thinks outside the box and creates unshakeable customer loyalty. These are more than “good employees”, these are “hidden leaders” and they are critical to an organization’s long-term success. Managers today need to make the most of all their resources—and The Hidden Leader shows them how to identify and cultivate these talented but under utilized employees, who: Demonstrate integrity Lead through authentic relationships Focus on results Work from clear customer purpose Fulfill the value promise of the company Don’t settle for the traditional feedback that tells you these are “good employees” who deserve a pat on the back and a 3 percent increase at the end of the year. These hidden leaders will soon be pulled out by another organization giving them the opportunity they deserve. Supported by real-world examples of hidden leaders in action--and QR codes readers can scan for instant access to online assessments--The Hidden Leader helps managers discover these secret saviors and enable them to deliver even greater value to customers.
Author: Robert N. Lussier
Publisher: SAGE Publications
ISBN: 1071856855
Category : Business & Economics
Languages : en
Pages : 678
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Book Description
Leadership: Theory, Application, and Skill Development offers an applied introduction to leadership theories and concepts. Bestselling authors Robert N. Lussier and Christopher F. Achua use current, real-world examples and step-by-step behavioral models to help prepare readers for a wide range of leadership situations and challenges. The Seventh Edition equips students with the leadership skills they need to thrive in today′s business world with 23 new cases profiling a diverse group of leaders as well as new coverage of crisis leadership, servant leadership, social impact, and high-performing organizations. This title is accompanied by a complete teaching and learning package.
