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Author: Ordóñez de Pablos, Patricia
Publisher: IGI Global
ISBN: 1466609494
Category : Business & Economics
Languages : en
Pages : 349
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Book Description
Knowledge Management is concerned with all aspects of eliciting, acquiring, modelling, and managing knowledge. Application of knowledge resources successfully helps the organization to deliver creative products and services. Especially in service business, service job experience and information about the customer, as well as the installed site equipment, are key factors to deliver services efficiently and with high quality. In many cases supporting information is stored in different backend systems and it needs to be retrieved, aggregated, and presented on demand. Knowledge Management and Drivers of Innovation in Services Industries provides a comprehensive collection of knowledge from experts within the Information and Knowledge Management field. Outlining areas on Knowledge Management, Innovation, Information Technologies and Systems, and Services Industry, this book provides insight for academic professors, policymakers, and students alike.
Author: Ordóñez de Pablos, Patricia
Publisher: IGI Global
ISBN: 1466609494
Category : Business & Economics
Languages : en
Pages : 349
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Book Description
Knowledge Management is concerned with all aspects of eliciting, acquiring, modelling, and managing knowledge. Application of knowledge resources successfully helps the organization to deliver creative products and services. Especially in service business, service job experience and information about the customer, as well as the installed site equipment, are key factors to deliver services efficiently and with high quality. In many cases supporting information is stored in different backend systems and it needs to be retrieved, aggregated, and presented on demand. Knowledge Management and Drivers of Innovation in Services Industries provides a comprehensive collection of knowledge from experts within the Information and Knowledge Management field. Outlining areas on Knowledge Management, Innovation, Information Technologies and Systems, and Services Industry, this book provides insight for academic professors, policymakers, and students alike.
Author: Joe Peppard
Publisher: Financial Times/Prentice Hall
ISBN: 9781405839594
Category :
Languages : en
Pages :
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Book Description
Services Management: An Integrated Approach 2/e The book provides a comprehensive insight into the service management industry and it's importance in today's economies. The book is based on three central strands of services management: customers, employees and operations. The final part of the book addresses the issue of performance management and service strategy. Services Management second edition is ideal for Service Management students within a Business or Tourism degree, but also of great interest to operations, management, marketing and general business students. Essence of Business Process Re-Engineering 1/e A concise, usable guide to re-engineering business processes for competitive advantage, this quick guide goes beyond the hype to demonstrate exactly what business process re-engineering (BPR) is all about, and what it can and cannot accomplish. Readers will learn how and where to begin the BPR process and the do's and don'ts for making sure that BPR really pays off.
Author: Dr Annie Green
Publisher: Academic Conferences Limited
ISBN: 1909507776
Category : Business & Economics
Languages : en
Pages : 702
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Book Description
Author: Ordoñez de Pablos, Patricia
Publisher: IGI Global
ISBN: 1466664584
Category : Business & Economics
Languages : en
Pages : 386
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Book Description
Strategy management has always been a crucial business aspect that a company must understand to remain successful in the business world. However, there are a number of different approaches that a company can employ in order to differentiate themselves from the competition. Knowledge Management for Competitive Advantage During Economic Crisis brings together the various approaches that affect the superiority of a companys organizational performance and the gains they can make over their competitors. By focusing on concepts such as organizational learning and intellectual capital, this book is an indispensable reference source for researchers, practitioners, graduate students, and business managers interested in understanding what approaches are necessary to ensure superior organizational performance.
Author: Chilton, Michael A.
Publisher: IGI Global
ISBN: 1466646802
Category : Business & Economics
Languages : en
Pages : 387
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Book Description
"This book examines current research in support of knowledge management by focusing on how knowledge resources can be used to create and sustain competitive advantages, combining imitation and innovation theories"--Provided by publisher.
Author: Ordóñez de Pablos, Patricia
Publisher: IGI Global
ISBN: 1466636564
Category : Business & Economics
Languages : en
Pages : 307
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Book Description
With the proper management, knowledge-based resources (human capital, relational capital, structural capital) aim to contribute to the creation of a competitive advantage not only for companies and institutions, but also for nations and economic regions. Intellectual Capital Strategy Management for Knowledge-Based Organizations brings together new perspectives on the knowledge-based view of strategy management as it considers the role of companies, organizations, and nations in the storage and measurement of their knowledge. This book is useful for industry leaders, practitioners, academics and scholars interested in emerging aspects of knowledge management and industry services.
Author: de Stricker, Ulla
Publisher: IGI Global
ISBN: 1466651873
Category : Business & Economics
Languages : en
Pages : 319
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Book Description
Knowledge management can be a powerful tool if successfully implemented into an organizational structure. Uncovering the latest methods, tools, trends, and strategies in organizational knowledge management should be a priority for individuals working in a variety of industries. Knowledge Management Practice in Organizations: The View from Inside brings together industry experts to discuss the realities of knowledge management work in organizations. Examining the challenges associated with operational knowledge management, this work provides insight into the day-to-day practice of knowledge management in real-life settings. Organizational leaders and professionals, librarians, students, and researchers will find this publication to be an essential tool in understanding knowledge management implementation.
Author: Jennex, Murray E.
Publisher: IGI Global
ISBN: 1466647124
Category : Business & Economics
Languages : en
Pages : 324
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Book Description
With the advent of electronic databases, information technologies, and the Internet, organizations now more than ever have easy access to all the knowledge they need to conduct their affairs. Identifying the useful information in all that data, however, can pose a challenge. Knowledge Discovery, Transfer, and Management in the Information Age brings together the latest empirical research in knowledge management practices and information retrieval strategies to assist organizations in effectively and efficiently utilizing the data at their disposal. Academics, managers, researchers, and professionals within the field of knowledge management will make use of this book to increase their understanding of best practices in the manipulation of information resources.
Author: Information Resources Management Association
Publisher: IGI Global
ISBN: 1466638877
Category : Business & Economics
Languages : en
Pages : 2031
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Book Description
"This book provides a comprehensive collection of research on current technological developments and organizational perspectives on the scale of small and medium enterprises"--Provided by publisher.
Author: Goel, Alok Kumar
Publisher: IGI Global
ISBN: 1466696087
Category : Business & Economics
Languages : en
Pages : 450
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Book Description
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