Knock Your Socks Off Selling PDF Download
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Author: Jeffrey H. Gitomer
Publisher: Amacom Books
ISBN: 9780814470305
Category : Business & Economics
Languages : en
Pages : 224
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Book Description
The successful "Knock Your Socks Off" (KYSO) formula for wowing customers is back, adapted into a surefire strategy for winning sales by the illustrious consulting team of Gitomer and Zemke. The book will help salespeople succeed in today's complex and stiffly competitive sales environment.
Author: Jeffrey H. Gitomer
Publisher: Amacom Books
ISBN: 9780814470305
Category : Business & Economics
Languages : en
Pages : 224
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Book Description
The successful "Knock Your Socks Off" (KYSO) formula for wowing customers is back, adapted into a surefire strategy for winning sales by the illustrious consulting team of Gitomer and Zemke. The book will help salespeople succeed in today's complex and stiffly competitive sales environment.
Author: William Miller
Publisher: AMACOM/American Management Association
ISBN: 0814428711
Category : Business & Economics
Languages : en
Pages : 176
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Book Description
Another knockout in the grand tradition of "Knock Your Socks Off Service"!
Author: Chip Bell
Publisher: AMACOM
ISBN: 0814432050
Category : Business & Economics
Languages : en
Pages : 250
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Book Description
You may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or business owner can ask themselves today is, how well are you training, coaching, and supporting your company’s frontline employees?The invaluable, must-have Managing Knock Your Socks Off Service shows managers and supervisors how to: • Find and retain service-oriented people • Understand customer needs, expectations, and desires • Build a service vision • Design a user-friendly service delivery process • Involve and inspire employees • Recognize and reward good performance Fully updated with new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online, this indispensable resource provides absolutely everything managers need to ensure their frontline employees become their company's biggest asset.
Author: Ron Zemke
Publisher: AMACOM Div American Mgmt Assn
ISBN: 9780814407653
Category : Business & Economics
Languages : en
Pages : 196
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Book Description
Outlines the skills and techniques of providing superior customer service.
Author: Kristin Anderson
Publisher: Amacom
ISBN: 9780814479711
Category : Business & Economics
Languages : en
Pages : 212
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Book Description
The 10th book in the "Knock Your Socks Off Service" series tells tales (101 of them) of memorable customer service, customer service heroes, and service providers who have gone "above and beyond" for their customers. With its humor, pragmatic observations, and stories, anyone at any service level will get a kick out this book.
Author: Performance Research Associates
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0814414451
Category : Business & Economics
Languages : en
Pages : 382
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Book Description
Today’s customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the best-selling Knock Your Socks Off Service® series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to help meet their customers’ needs. Taking the unique position of seeing things from the customer’s perspective, this collection of fun and enlightening exercises teaches customer service managers and employees valuable ways to help their organizations provide world-class service, and helps them create an action plan for improvement. Written in the same accessible and humorous style that made Delivering Knock Your Socks Off Service so popular, this companion guide covers such topics as: • how to say no • empathy vs. sympathy • service recovery • listening • email • telephone skills • customers from hell • winning words and soothing phrases • anticipting customer needs • building reliability • customer feedback • keeping a stress log • and more These simple but effective activities take only minutes, but deliver truly powerful, lasting results.
Author: Dee Lindner
Publisher: Peter Pauper Press
ISBN: 9781593598983
Category : Friendship
Languages : en
Pages : 0
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Book Description
What's a little monkeying around among friends? In this celebration of friendship, sock monkey dolls spread cheer with their homemade smiles, and humor with their antics. Stuffed with character, these lovable little critters show with humor and pizzazz what we value most in our friendships-a certain "sole" connection filled with the magic of laughter and affection.
Author: Shannon Mullen
Publisher: Random House
ISBN: 1407096389
Category : Health & Fitness
Languages : en
Pages : 226
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Book Description
Shannon Mullen has been demystifying great sex for women in the comfort of their own homes with her popular Safina sex salons. In The Best You'll Ever Have, she shares intimate confessions from these women-only salons and answers all the questions women really want to ask about their sexuality.This groundbreaking book illuminates subjects from how to find that mysterious G-spot to how to use popular sex toys. With chapters including 'Claiming the Clitoris', 'Tush Talk', 'The Secrets of the P-Spot'and 'Toy Stories', the authors leave no area of sexual curiosity unexplored, revealing what's hot about different positions, accessories, and lots more, including elegant illustrations. The Best You'll Ever Have features the actual voices of real women who share what they truly think and have genuinely learned about their bodies, turn-ons, turn-offs, and ways to make sex as fabulous as it should be. Straight-talking, hilarious, and deliciously confessional, this is must-have bedtime reading.
Author: Chip R. BELL
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0814400515
Category : Business & Economics
Languages : en
Pages : 242
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Book Description
Today’s customers demand service that isn’t just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space. Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to: * find and retain service-oriented people * get to know customers intimately * build a service vision * train and coach * create and maintain a service management process that aligns people, systems, and customers * involve and empower employees * recognize and reward good performance. Filled with examples from service standard-setters such as Fed-Ex, QVC, and others, Managing Knock Your Socks Off Service shows how to create great service on a day-to-day, real-time, every-time basis.
Author: Blake Morgan
Publisher: Routledge
ISBN: 1351694480
Category : Business & Economics
Languages : en
Pages : 234
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Book Description
“Less is more” may be good advice for many efforts, but it is terrible advice when it comes to customer experience. Brands that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. Companies that embrace a “more is more” philosophy work harder and go further to ensure that their customers have a positive experience: they do this through customer-focused strategies and leadership, via operations, policies, and procedures that consider how the customer will fare in every scenario. Customer experience guru Blake Morgan walks you through the D.O.M.O.R.E. concepts that set businesses up for success by emphasizing the importance of relationships. Companies that do more: Design something special Offer a strong employee experience Modernize with technology Obsess over the customer Reward responsibility and accountability Embrace disruption and innovation More Is More offers practical advice for building or improving customer experience that you can apply immediately at your own organization. Time is of the essence: your customers are not willing to wait for you to get the customer experience right. Outlining the key areas you need to address immediately, More Is More will help you weather external changes, remain relevant, and thrive in today’s ever-changing business landscape.
