Author: Deborah B. Proctor
Publisher: Elsevier Health Sciences
ISBN: 0323446051
Category : Medical
Languages : en
Pages : 970
Book Description
Clinical Medical Assisting begins with Kinn! Elsevier’s Kinn’s The Clinical Medical Assistant, 13th Edition provides you with the real-world clinical skills that are essential to working in the modern medical office. An applied learning approach to the MA curriculum is threaded throughout each chapter to help you further develop the tactile and critical thinking skills necessary to assist with medications, diagnostic procedures, and surgeries. Paired with our adaptive solutions, real-world simulations, EHR documentation and HESI remediation and assessment, you will learn the leading skills of modern clinical medical assisting in the classroom! Applied approach to learning helps you use what you’ve learned in the clinical setting. Clinical procedures integrated into the TOC provide you with a quick reference. Detailed learning objectives and vocabulary with definitions highlight what’s important in each chapter. Step-by-step procedures explain complex conditions and abstract concepts. Rationales for each procedure clarify the need for each step and explains why it’s being performed. Critical thinking applications test your understanding of the content. Patient education and legal and ethical issues are described in relation to the clinical Medical Assistant's job. Threaded case scenarios help you apply concepts to realistic clinical situations. Portfolio builder helps you demonstrate clinical proficiency to potential employers. NEW! Chapter on The Health Record reviews how you will maintain and interact with the medical record. NEW! Chapter on Competency-Based Education helps you confidently prepare for today’s competitive job market. NEW! Clinical procedure videos help you to visualize and review key procedures.
Kinn's The Clinical Medical Assistant
Author: Deborah B. Proctor
Publisher: Elsevier Health Sciences
ISBN: 0323446051
Category : Medical
Languages : en
Pages : 970
Book Description
Clinical Medical Assisting begins with Kinn! Elsevier’s Kinn’s The Clinical Medical Assistant, 13th Edition provides you with the real-world clinical skills that are essential to working in the modern medical office. An applied learning approach to the MA curriculum is threaded throughout each chapter to help you further develop the tactile and critical thinking skills necessary to assist with medications, diagnostic procedures, and surgeries. Paired with our adaptive solutions, real-world simulations, EHR documentation and HESI remediation and assessment, you will learn the leading skills of modern clinical medical assisting in the classroom! Applied approach to learning helps you use what you’ve learned in the clinical setting. Clinical procedures integrated into the TOC provide you with a quick reference. Detailed learning objectives and vocabulary with definitions highlight what’s important in each chapter. Step-by-step procedures explain complex conditions and abstract concepts. Rationales for each procedure clarify the need for each step and explains why it’s being performed. Critical thinking applications test your understanding of the content. Patient education and legal and ethical issues are described in relation to the clinical Medical Assistant's job. Threaded case scenarios help you apply concepts to realistic clinical situations. Portfolio builder helps you demonstrate clinical proficiency to potential employers. NEW! Chapter on The Health Record reviews how you will maintain and interact with the medical record. NEW! Chapter on Competency-Based Education helps you confidently prepare for today’s competitive job market. NEW! Clinical procedure videos help you to visualize and review key procedures.
Publisher: Elsevier Health Sciences
ISBN: 0323446051
Category : Medical
Languages : en
Pages : 970
Book Description
Clinical Medical Assisting begins with Kinn! Elsevier’s Kinn’s The Clinical Medical Assistant, 13th Edition provides you with the real-world clinical skills that are essential to working in the modern medical office. An applied learning approach to the MA curriculum is threaded throughout each chapter to help you further develop the tactile and critical thinking skills necessary to assist with medications, diagnostic procedures, and surgeries. Paired with our adaptive solutions, real-world simulations, EHR documentation and HESI remediation and assessment, you will learn the leading skills of modern clinical medical assisting in the classroom! Applied approach to learning helps you use what you’ve learned in the clinical setting. Clinical procedures integrated into the TOC provide you with a quick reference. Detailed learning objectives and vocabulary with definitions highlight what’s important in each chapter. Step-by-step procedures explain complex conditions and abstract concepts. Rationales for each procedure clarify the need for each step and explains why it’s being performed. Critical thinking applications test your understanding of the content. Patient education and legal and ethical issues are described in relation to the clinical Medical Assistant's job. Threaded case scenarios help you apply concepts to realistic clinical situations. Portfolio builder helps you demonstrate clinical proficiency to potential employers. NEW! Chapter on The Health Record reviews how you will maintain and interact with the medical record. NEW! Chapter on Competency-Based Education helps you confidently prepare for today’s competitive job market. NEW! Clinical procedure videos help you to visualize and review key procedures.
Kinn's Medical Assisting Fundamentals
Author: Brigitte Niedzwiecki
Publisher: Elsevier Health Sciences
ISBN: 0323551203
Category : Medical
Languages : en
Pages : 1247
Book Description
Launch your Medical Assisting career with Kinn's Medical Assisting Fundamentals: Administrative and Clinical Competencies with Anatomy & Physiology! This practical, hands-on text features an easy-to-understand writing style and detailed visuals designed to help you master all the Medical Assisting knowledge, procedures, and skills needed for career success. Based on trusted content from the bestselling Kinn's product suite, this brand-new text and its accompanying resources incorporate the latest standards and competencies throughout, as well as approachable coverage of math, medical terminology, soft skills, and anatomy and physiology. - Easy-to-grasp writing style is appropriate for all levels of learners in all types of Medical Assisting programs. - Trusted Kinn's content supports the following exam plans: CMA from the American Association of Medical Assistants; RMA and CMAS from American Medical Technologist; CCMA and CMAA from the National Healthcareer Association; NCMA from the National Center for Competency Testing; and CMAC from the American Medical Certification Association. - Emphasis on anatomy and physiology — along with pathology, signs/symptoms, diagnostic procedures, and treatments — enables you to meet key competencies. - Strong focus on medical terminology includes feature boxes that highlight chapter-related medical terminology to help you learn word parts, pronunciation, and definitions. - Math exercises embedded throughout the text challenge you to sharpen your math skills. - Procedures are mapped to CAAHEP and ABHES accreditation standards down to the step, offer rationales for each step, and can be conveniently performed in the classroom. - Customer Service boxes in appropriate chapters help you develop the soft skills that employers seek when hiring Medical Assistants. - Applied learning approach introduces a case scenario at the beginning of each chapter and then revisits it throughout the chapter to help you understand new concepts as they are presented. - Chapter learning tools include vocabulary with definitions, critical thinking applications, and content that ties directly to the order of learning objectives. - Pharmacology glossary of the top 100-150 most common over-the-counter and prescription medications gives you quick access to pronunciation guides, generic and trade names, and drug classification.
Publisher: Elsevier Health Sciences
ISBN: 0323551203
Category : Medical
Languages : en
Pages : 1247
Book Description
Launch your Medical Assisting career with Kinn's Medical Assisting Fundamentals: Administrative and Clinical Competencies with Anatomy & Physiology! This practical, hands-on text features an easy-to-understand writing style and detailed visuals designed to help you master all the Medical Assisting knowledge, procedures, and skills needed for career success. Based on trusted content from the bestselling Kinn's product suite, this brand-new text and its accompanying resources incorporate the latest standards and competencies throughout, as well as approachable coverage of math, medical terminology, soft skills, and anatomy and physiology. - Easy-to-grasp writing style is appropriate for all levels of learners in all types of Medical Assisting programs. - Trusted Kinn's content supports the following exam plans: CMA from the American Association of Medical Assistants; RMA and CMAS from American Medical Technologist; CCMA and CMAA from the National Healthcareer Association; NCMA from the National Center for Competency Testing; and CMAC from the American Medical Certification Association. - Emphasis on anatomy and physiology — along with pathology, signs/symptoms, diagnostic procedures, and treatments — enables you to meet key competencies. - Strong focus on medical terminology includes feature boxes that highlight chapter-related medical terminology to help you learn word parts, pronunciation, and definitions. - Math exercises embedded throughout the text challenge you to sharpen your math skills. - Procedures are mapped to CAAHEP and ABHES accreditation standards down to the step, offer rationales for each step, and can be conveniently performed in the classroom. - Customer Service boxes in appropriate chapters help you develop the soft skills that employers seek when hiring Medical Assistants. - Applied learning approach introduces a case scenario at the beginning of each chapter and then revisits it throughout the chapter to help you understand new concepts as they are presented. - Chapter learning tools include vocabulary with definitions, critical thinking applications, and content that ties directly to the order of learning objectives. - Pharmacology glossary of the top 100-150 most common over-the-counter and prescription medications gives you quick access to pronunciation guides, generic and trade names, and drug classification.
Kinn's the Medical Assistant - Binder Ready
Author: Brigitte Niedzwiecki
Publisher: Elsevier
ISBN: 9780323721509
Category : Medical
Languages : en
Pages :
Book Description
Binder-Ready Edition: This loose-leaf copy of the full text is a convenient, accessible, and customizable alternative to the bound book. With this binder-ready edition, you can personalize the text to match your unique study needs! More than any other product on the market, the most successful Medical Assistants begin their careers with Kinn. Trusted for more than 60 years, Kinn's The Medical Assistant: An Applied Learning Approach, 14th Edition, teaches you real-world administrative and clinical skills essential for a career in the modern medical office - always with a focus on application through unfolding case scenarios, critical thinking questions, procedure videos, and interactive exercises. The reorganized 14th edition includes expanded content on medical office accounts, collections, banking, and practice management as well as a new chapter reviewing medical terminology, anatomy and physiology, and pathology. With an easy-to-read format and a full continuum of separately sold adaptive learning solutions, real-world simulations, EHR documentation experience, and HESI remediation and assessment - you'll learn the leading skills to prepare for certification and a successful career in the dynamic and growing Medical Assisting profession! Comprehensive coverage of all administrative and clinical procedures prepares you for a wide array of Medical Assisting jobs. Nearly 185 step-by-step illustrated procedures with rationales break down how to perform critical skills for practice. Applied approach to learning helps you use what you've learned in a real-world setting, including case scenarios, critical thinking exercises, procedures videos, and interactive online activities. Thorough EHR coverage with access to hands-on activities incorporates use of SimChart® for the Medical Office, software designed to ensure that you are practice-ready (sold separately). Robust companion website includes procedures videos, chapter quizzes, and sample certification exams, and interactive exercises. Key vocabulary terms and definitions are presented at the beginning of each chapter and highlighted in text discussions. Summary of Learning Objectives serves as a checkpoint and study tool. Patient education and legal and ethical features help relate content to practical use. NEW! Chapter reviews medical terminology, anatomy and physiology, and pathologyto help you build a solid foundation. NEW! Reorganized and expanded content on medical office accounts includes collections, banking, and practice management. NEW! Artwork focused on the workings of a modern medical office, includes updated illustrations and photographs of procedures and medical records. NEW! Expanded and updated sample certification exams help you practice and prepare for certification. NEW! Streamlined presentation refines organization and writing for easy comprehension. NEW! Coverage of patient-centered care featured throughout textbook.
Publisher: Elsevier
ISBN: 9780323721509
Category : Medical
Languages : en
Pages :
Book Description
Binder-Ready Edition: This loose-leaf copy of the full text is a convenient, accessible, and customizable alternative to the bound book. With this binder-ready edition, you can personalize the text to match your unique study needs! More than any other product on the market, the most successful Medical Assistants begin their careers with Kinn. Trusted for more than 60 years, Kinn's The Medical Assistant: An Applied Learning Approach, 14th Edition, teaches you real-world administrative and clinical skills essential for a career in the modern medical office - always with a focus on application through unfolding case scenarios, critical thinking questions, procedure videos, and interactive exercises. The reorganized 14th edition includes expanded content on medical office accounts, collections, banking, and practice management as well as a new chapter reviewing medical terminology, anatomy and physiology, and pathology. With an easy-to-read format and a full continuum of separately sold adaptive learning solutions, real-world simulations, EHR documentation experience, and HESI remediation and assessment - you'll learn the leading skills to prepare for certification and a successful career in the dynamic and growing Medical Assisting profession! Comprehensive coverage of all administrative and clinical procedures prepares you for a wide array of Medical Assisting jobs. Nearly 185 step-by-step illustrated procedures with rationales break down how to perform critical skills for practice. Applied approach to learning helps you use what you've learned in a real-world setting, including case scenarios, critical thinking exercises, procedures videos, and interactive online activities. Thorough EHR coverage with access to hands-on activities incorporates use of SimChart® for the Medical Office, software designed to ensure that you are practice-ready (sold separately). Robust companion website includes procedures videos, chapter quizzes, and sample certification exams, and interactive exercises. Key vocabulary terms and definitions are presented at the beginning of each chapter and highlighted in text discussions. Summary of Learning Objectives serves as a checkpoint and study tool. Patient education and legal and ethical features help relate content to practical use. NEW! Chapter reviews medical terminology, anatomy and physiology, and pathologyto help you build a solid foundation. NEW! Reorganized and expanded content on medical office accounts includes collections, banking, and practice management. NEW! Artwork focused on the workings of a modern medical office, includes updated illustrations and photographs of procedures and medical records. NEW! Expanded and updated sample certification exams help you practice and prepare for certification. NEW! Streamlined presentation refines organization and writing for easy comprehension. NEW! Coverage of patient-centered care featured throughout textbook.
The Administrative Medical Assistant
Author: Mary E. Kinn
Publisher: Saunders
ISBN:
Category : Business & Economics
Languages : en
Pages : 436
Book Description
Now in its 3rd Edition, this popular text gives office personnel just what they need to perform all of their nonclinical tasks with greater skill and efficiency. You get the background to better understand your role and responsibilities... as well as current, step-by-step advice on billing, scheduling, making travel arrangements, ordering supplies - any duty from receptionist to manager you might have in your doctor's office. Includes the latest on... using computers in medical practice; handling medicolegal issues; communicating more effectively with physicians patients, and peers; and transcribing reports... everything you need to be good at your job.
Publisher: Saunders
ISBN:
Category : Business & Economics
Languages : en
Pages : 436
Book Description
Now in its 3rd Edition, this popular text gives office personnel just what they need to perform all of their nonclinical tasks with greater skill and efficiency. You get the background to better understand your role and responsibilities... as well as current, step-by-step advice on billing, scheduling, making travel arrangements, ordering supplies - any duty from receptionist to manager you might have in your doctor's office. Includes the latest on... using computers in medical practice; handling medicolegal issues; communicating more effectively with physicians patients, and peers; and transcribing reports... everything you need to be good at your job.
Veterinary Computed Tomography
Author: Tobias Schwarz
Publisher: John Wiley & Sons
ISBN: 0470960132
Category : Medical
Languages : en
Pages : 580
Book Description
This practical and highly illustrated guide is an essential resource for veterinarians seeking to improve their understanding and use of computed tomography (CT) in practice. It provides a thorough grounding in CT technology, describing the underlying physical principles as well as the different types of scanners. The book also includes principles of CT examination such as guidance on positioning and how to achieve a good image quality. Written by specialists from twelve countries, this book offers a broad range of expertise in veterinary computed tomography, and is the first book to describe the technology, methodology, interpretation principles and CT features of different diseases for most species treated in veterinary practice. Key features • An essential guide for veterinarians using CT in practice • Includes basic principles of CT as well as guidelines on how to carry out an effective examination • Describes CT features of different diseases for most species treated in practice • Written by a range of international leaders in the field • Illustrated with high quality photographs and diagrams throughout
Publisher: John Wiley & Sons
ISBN: 0470960132
Category : Medical
Languages : en
Pages : 580
Book Description
This practical and highly illustrated guide is an essential resource for veterinarians seeking to improve their understanding and use of computed tomography (CT) in practice. It provides a thorough grounding in CT technology, describing the underlying physical principles as well as the different types of scanners. The book also includes principles of CT examination such as guidance on positioning and how to achieve a good image quality. Written by specialists from twelve countries, this book offers a broad range of expertise in veterinary computed tomography, and is the first book to describe the technology, methodology, interpretation principles and CT features of different diseases for most species treated in veterinary practice. Key features • An essential guide for veterinarians using CT in practice • Includes basic principles of CT as well as guidelines on how to carry out an effective examination • Describes CT features of different diseases for most species treated in practice • Written by a range of international leaders in the field • Illustrated with high quality photographs and diagrams throughout
People and Computers XIV — Usability or Else!
Author: Sharon McDonald
Publisher: Springer Science & Business Media
ISBN: 144710515X
Category : Computers
Languages : en
Pages : 447
Book Description
Currently we are at the beginnings of widespread wireless connectivity and ubiquitous computing. The Web is merging with a variety of technologies: cell phones, laptop computers, hand held organisers, information appliances, and GPS and other sensors. The capability for access anytime and anywhere is here. The increasing frequency of cell phone calls at inappropriate times testifies that people no longer can easily control access. Devices can determine where they are located and can make a range of information available to users as well as make users available to others or their devices. We have proposed a general technique that promises to assist in mediating access. It capitalises on advantages afforded by computation(Hollan & Stometta, 1992). We first described the negotiation technique in the context of problems involved in scheduling meetings and then showed that similar issues, which at first may seem unrelated but in fact have much in common, arise in other contexts. One such activity, gaining immediate access, is currently of growing importance because of expanding connectivity via wireless technology. Cell phones and related technologies make it possible to be constantly available for synchronous interaction. At times, this can be advantageous but the associated costs and benefits result in a complex tradeoff space for designers as well as users.
Publisher: Springer Science & Business Media
ISBN: 144710515X
Category : Computers
Languages : en
Pages : 447
Book Description
Currently we are at the beginnings of widespread wireless connectivity and ubiquitous computing. The Web is merging with a variety of technologies: cell phones, laptop computers, hand held organisers, information appliances, and GPS and other sensors. The capability for access anytime and anywhere is here. The increasing frequency of cell phone calls at inappropriate times testifies that people no longer can easily control access. Devices can determine where they are located and can make a range of information available to users as well as make users available to others or their devices. We have proposed a general technique that promises to assist in mediating access. It capitalises on advantages afforded by computation(Hollan & Stometta, 1992). We first described the negotiation technique in the context of problems involved in scheduling meetings and then showed that similar issues, which at first may seem unrelated but in fact have much in common, arise in other contexts. One such activity, gaining immediate access, is currently of growing importance because of expanding connectivity via wireless technology. Cell phones and related technologies make it possible to be constantly available for synchronous interaction. At times, this can be advantageous but the associated costs and benefits result in a complex tradeoff space for designers as well as users.
Medical Assistant
Author: Mary E. Kinn
Publisher: Saunders
ISBN: 9780721673028
Category : Allied health personnel
Languages : en
Pages : 0
Book Description
The Student Mastery and Competency Package reinforces the content of the main text through a wealth of activities and exercises...procedure competency checklists...and a FREE interactive CD-ROM that lets students practice administrative and clinical skills in a case-study format-and receive immediate feedback on their work.
Publisher: Saunders
ISBN: 9780721673028
Category : Allied health personnel
Languages : en
Pages : 0
Book Description
The Student Mastery and Competency Package reinforces the content of the main text through a wealth of activities and exercises...procedure competency checklists...and a FREE interactive CD-ROM that lets students practice administrative and clinical skills in a case-study format-and receive immediate feedback on their work.
Medical Terminology: A Short Course
Author: Davi-Ellen Chabner
Publisher: Elsevier Health Sciences
ISBN: 0323265243
Category : Medical
Languages : en
Pages : 437
Book Description
Quickly master the basics of medical terminology and begin speaking and writing terms almost immediately! Using Davi-Ellen Chabner's proven learning method, Medical Terminology: A Short Course, 7th Edition omits time-consuming, nonessential information and helps you build a working medical vocabulary of the most frequently encountered prefixes, suffixes, and word roots. Medical terms are introduced in the context of human anatomy and physiology to help you understand exactly what they mean, and case studies, vignettes, and activities demonstrate how they're used in practice. With all this plus medical animations, word games, and flash cards on the Evolve companion website, you'll be amazed at how easily medical terminology becomes part of your vocabulary.Self-teaching text/workbook approach reinforces learning every step of the way with labeling diagrams, pronunciation tests, and review sheets throughout the book.Clear, non-technical explanations demystify medical terminology even if you've had little or no background in science or biology."Picture Show" activities, practical case studies, and vignettes demonstrate real-life applications of medical terms in describing describe pathology and procedures.Full-color images illustrate anatomical and pathological terms.""Principal Diagnosis""feature shows how medical terms are used in clinical practice by asking you to read physician notes about a case and determine the patient s principal diagnosis."First Person" narratives help you understand diseases and conditions from the patient s perspective."Spotlight" feature identifies and clarifies potentially confusing terminology. ""Medical Terminology Check Up"" at the end of each chapter reinforces your understanding of key concepts.Labeled illustrations in the Spanish glossary present Spanish terms for major anatomical structures.A tablet-optimized Evolve companion website includes word games, learning exercises, audio pronunciations, animations, an anatomy coloring book, electronic flash cards, and more. NEW andUPDATEDmedical informationkeeps you current with today s healthcare terminology, and includes new illustrations clarifying difficult concepts and procedures. IMPROVED! Evolve resources" "are now optimized for tablet use, and mobile-optimized versions of the flash cards and quick quizzes make it easier for on-the-go study and review. "
Publisher: Elsevier Health Sciences
ISBN: 0323265243
Category : Medical
Languages : en
Pages : 437
Book Description
Quickly master the basics of medical terminology and begin speaking and writing terms almost immediately! Using Davi-Ellen Chabner's proven learning method, Medical Terminology: A Short Course, 7th Edition omits time-consuming, nonessential information and helps you build a working medical vocabulary of the most frequently encountered prefixes, suffixes, and word roots. Medical terms are introduced in the context of human anatomy and physiology to help you understand exactly what they mean, and case studies, vignettes, and activities demonstrate how they're used in practice. With all this plus medical animations, word games, and flash cards on the Evolve companion website, you'll be amazed at how easily medical terminology becomes part of your vocabulary.Self-teaching text/workbook approach reinforces learning every step of the way with labeling diagrams, pronunciation tests, and review sheets throughout the book.Clear, non-technical explanations demystify medical terminology even if you've had little or no background in science or biology."Picture Show" activities, practical case studies, and vignettes demonstrate real-life applications of medical terms in describing describe pathology and procedures.Full-color images illustrate anatomical and pathological terms.""Principal Diagnosis""feature shows how medical terms are used in clinical practice by asking you to read physician notes about a case and determine the patient s principal diagnosis."First Person" narratives help you understand diseases and conditions from the patient s perspective."Spotlight" feature identifies and clarifies potentially confusing terminology. ""Medical Terminology Check Up"" at the end of each chapter reinforces your understanding of key concepts.Labeled illustrations in the Spanish glossary present Spanish terms for major anatomical structures.A tablet-optimized Evolve companion website includes word games, learning exercises, audio pronunciations, animations, an anatomy coloring book, electronic flash cards, and more. NEW andUPDATEDmedical informationkeeps you current with today s healthcare terminology, and includes new illustrations clarifying difficult concepts and procedures. IMPROVED! Evolve resources" "are now optimized for tablet use, and mobile-optimized versions of the flash cards and quick quizzes make it easier for on-the-go study and review. "
MyEnglishLab
Author: Rick Schanhals
Publisher:
ISBN: 9780997857139
Category : Health & Fitness
Languages : en
Pages : 0
Book Description
This book provides medical assistant students the knowledge and skills needed to be a professional asset to a medical facility by completing a series of case studies. Students use these case studies in conjunction with MedTrak's cloud-based integrated electronic health record and practice management system.
Publisher:
ISBN: 9780997857139
Category : Health & Fitness
Languages : en
Pages : 0
Book Description
This book provides medical assistant students the knowledge and skills needed to be a professional asset to a medical facility by completing a series of case studies. Students use these case studies in conjunction with MedTrak's cloud-based integrated electronic health record and practice management system.
Administrative Medical Assisting
Author: Marilyn T. Fordney
Publisher: Cengage Learning
ISBN: 9780766862517
Category : Medical assistants
Languages : en
Pages : 0
Book Description
Designed to accompany Administrative Medical Assisting, Fifth Edition, this Workbook is part of a complete learning package, consisting of a textbook with practice CD-ROM, an on-line companion, and instructor support materials including an Instructor's Manual and Electronic Classroom Manager on CD-ROM. The learning package is designed for medical office administration students and professionals and emphasizes the customer service function of the medical office practice. The content is thoroughly updated to reflect changes in telecommunications, computer technology, managed care, and compliance issues. Each chapter integrates critical thinking and assessment of textbook objectives. In addition, each chapter consists of: objectives, areas of competence (CMA and RMA), abbreviation and spelling review lesson, review questions (fill-in, multiple choice, and matching), critical thinking exercises, performance exercises based on textbook objectives, and computer assignment integrating exercises from the CD-ROM in the textbook.
Publisher: Cengage Learning
ISBN: 9780766862517
Category : Medical assistants
Languages : en
Pages : 0
Book Description
Designed to accompany Administrative Medical Assisting, Fifth Edition, this Workbook is part of a complete learning package, consisting of a textbook with practice CD-ROM, an on-line companion, and instructor support materials including an Instructor's Manual and Electronic Classroom Manager on CD-ROM. The learning package is designed for medical office administration students and professionals and emphasizes the customer service function of the medical office practice. The content is thoroughly updated to reflect changes in telecommunications, computer technology, managed care, and compliance issues. Each chapter integrates critical thinking and assessment of textbook objectives. In addition, each chapter consists of: objectives, areas of competence (CMA and RMA), abbreviation and spelling review lesson, review questions (fill-in, multiple choice, and matching), critical thinking exercises, performance exercises based on textbook objectives, and computer assignment integrating exercises from the CD-ROM in the textbook.