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Author: United States. Congress. Senate. Committee on Commerce, Science, and Transportation
Publisher:
ISBN:
Category : Competition
Languages : en
Pages : 134
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Book Description
Author: United States. Congress. Senate. Committee on Commerce, Science, and Transportation
Publisher:
ISBN:
Category : Competition
Languages : en
Pages : 134
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Book Description
Author: Micah Solomon
Publisher: HarperCollins Leadership
ISBN: 1400214939
Category : Business & Economics
Languages : en
Pages : 241
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Book Description
The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom line. You'll enjoy inspirational and hilarious tales from the trenches as author Micah Solomon, one of the world's best-known customer service consultants and thought leaders, brings you with him on hands-on adventures assessing and transforming customer service in a variety of industries. In Ignore Your Customers (and They'll Go Away), you will find: Exclusive customer service secrets and proven turnaround methodologies showing you how to perform effective and lasting customer service transformation within your company. A dive into one of the hottest topics in business today: company culture, specifically how to build and sustain a customer-centric company culture. Case studies and anecdotes from the great customer-centric companies of our time. Each chapter concludes with a Business Reading Group Guide and a point-by-point summary to maximize your memory retention and make every insight actionable. Drawing on a wealth of stories assembled from today's most innovative and successful companies including Amazon, USAA, The Ritz-Carlton Hotel Company, Nordstrom, MOD Pizza, and more, Solomon reveals what it takes to turn an average customer interaction into one that drives customer engagement and lifelong loyalty.
Author: Susan Applegate Krouse
Publisher: U of Nebraska Press
ISBN: 0803226454
Category : Social Science
Languages : en
Pages : 232
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Book Description
The essays in this groundbreaking anthology, Keeping the Campfires Going, highlight the accomplishments of and challenges confronting Native women activists in American and Canadian cities. Since World War II, Indigenous women from many communities have stepped forward through organizations, in their families, or by themselves to take action on behalf of the growing number of Native people living in urban areas. This collection recounts and assesses the struggles, successes, and legacies of several of these women in cities across North America, from San Francisco to Toronto, Vancouver to Chica.
Author: United States. Congress. Senate. Committee on Commerce
Publisher:
ISBN:
Category :
Languages : en
Pages : 1770
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Book Description
Author: United States. Congress. Senate. Committee on Appropriations
Publisher:
ISBN:
Category :
Languages : en
Pages : 1090
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Book Description
Author: United States. Congress. Senate. Congress. Committee on Appropriations
Publisher:
ISBN:
Category :
Languages : en
Pages : 56
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Book Description
Author: Bill Price
Publisher: John Wiley & Sons
ISBN: 1118039394
Category : Business & Economics
Languages : en
Pages : 341
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Book Description
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service": Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences
Author: Joseph Hafner
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3110464209
Category : Language Arts & Disciplines
Languages : en
Pages : 218
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Book Description
Traditionally, libraries have served as storage spaces offering access to diverse physical collections. Today, following numerous social and technological changes, libraries are retooling their services, rethinking storage and reimagining their spaces. The transformation in information technology has had an enormous impact on users’ research behaviour, which in turn demands new discovery environments. A conference of the IFLA Library Buildings and Equipment and the Acquisition and Collection Development Sections spotlighted libraries from around the world who are providing quality, adaptable and innovative library spaces and services meeting the changing needs of their users, their collections, their staff and their communities.
Author: Joe Smiga
Publisher: Xlibris Corporation
ISBN: 1477148663
Category : Biography & Autobiography
Languages : en
Pages : 297
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Book Description
What Keeps You Going illustrates the reality of life experiences, some joyous and some with very dark periods, in the life of Joe Smiga. Joe decided to bare his soul in the hopes of touching someone to help him or her overcome personal difficult times and understand there is always another day and a new beginning. Is it easy? Absolutely not. There were many trying times, yet he made it through and hopes to show the reader they too can overcome if they truly want to.
Author: United States. Congress. House. Committee on Appropriations
Publisher:
ISBN:
Category :
Languages : en
Pages : 412
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Book Description
