Kaseya's MSP Secrets Revealed PDF Download
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Author: Mark Copeman
Publisher:
ISBN:
Category :
Languages : en
Pages : 244
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Book Description
Mark Copeman has spent a decade working with 100's of IT support and Managed Service Provider (MSP) organisations across the world. Through his natural curiosity and journalistic skills, he now brings together experiences from 85 individuals in a single book,to benefit others in the industry.With peer groups prevelent in different regions, until now, no one has yet brought together the best of the best. From small to large, every MSP has a unique set of experiences. Mark has sought these experiences out and curated them into a single place, this book, where others can learn from both successes and mistakes.Marketing, sales and lead gen - secrets to the holy grail of MSP successUnderstand why your human customer service ethos is everythingFind out how the superstars of your industry recruitHear about the secrets of team management & staff retentionThnk you know operational excellence? Think againIt's tough out there. Why mental health matters so muchMSP owners reveal why personal development is so keyRunning a MSP business is hard.Shortcut your path to success.Mark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool. He is now the creator and author of the renowned Helpdesk Habits program.
Author: Mark Copeman
Publisher:
ISBN:
Category :
Languages : en
Pages : 244
Get Book Here
Book Description
Mark Copeman has spent a decade working with 100's of IT support and Managed Service Provider (MSP) organisations across the world. Through his natural curiosity and journalistic skills, he now brings together experiences from 85 individuals in a single book,to benefit others in the industry.With peer groups prevelent in different regions, until now, no one has yet brought together the best of the best. From small to large, every MSP has a unique set of experiences. Mark has sought these experiences out and curated them into a single place, this book, where others can learn from both successes and mistakes.Marketing, sales and lead gen - secrets to the holy grail of MSP successUnderstand why your human customer service ethos is everythingFind out how the superstars of your industry recruitHear about the secrets of team management & staff retentionThnk you know operational excellence? Think againIt's tough out there. Why mental health matters so muchMSP owners reveal why personal development is so keyRunning a MSP business is hard.Shortcut your path to success.Mark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool. He is now the creator and author of the renowned Helpdesk Habits program.
Author: Mark Copeman
Publisher: Independently Published
ISBN:
Category : Customer services
Languages : en
Pages : 244
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Book Description
"Whether you're just starting out or have been growing your Managed Service Provider business for years, everyone can benefit from a dose of inspiration once in a while. After six months of research, Mark Copeman has brought together wisdom, experience and practical advice into a single book, to benefit you and your team." -- Publisher summary.
Author: Jennifer Bleam
Publisher:
ISBN: 9781646492312
Category :
Languages : en
Pages : 144
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Book Description
Author: Mark Copeman
Publisher:
ISBN: 9781729416891
Category :
Languages : en
Pages : 187
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Book Description
Mark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool. He has spent two decades developing customer relationships, building a helpdesk and working with 100's of customer service organisations across the world. During this time, he has discovered the single most important ingredient to delivering exceptional customer service - habit creation and embedding. Mark's formula for success will not only transform how you work, but will also make you a happier and more successful customer service professional. Through his unique framework, he shows you how to create and embed 50 new habits, transforming how you deliver customer service, whether by phone, email or chat. Learn the importance of harnessing habits Develop the right attitude towards your role Understand the importance of human customer service Learn how to communicate effectively See how tiny adjustments in phrasing can win the day Become skilled in empathy and rapport Be assured it's OK to have a personality Read and implement with your team today and turn your helpdesk into a feature, not an overhead.
Author: Marius Sandbu
Publisher: Packt Publishing Ltd
ISBN: 1803230614
Category : Computers
Languages : en
Pages : 290
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Book Description
Protect your end users and IT infrastructure against common ransomware attack vectors and efficiently monitor future threats Purchase of the print or Kindle book includes a free PDF eBook Key FeaturesLearn to build security monitoring solutions based on Microsoft 365 and SentinelUnderstand how Zero-Trust access and SASE services can help in mitigating risksBuild a secure foundation for Windows endpoints, email, infrastructure, and cloud servicesBook Description If you're looking for an effective way to secure your environment against ransomware attacks, this is the book for you. From teaching you how to monitor security threats to establishing countermeasures to protect against ransomware attacks, Windows Ransomware Detection and Protection has it all covered. The book begins by helping you understand how ransomware attacks work, identifying different attack vectors, and showing you how to build a secure network foundation and Windows environment. You'll then explore ransomware countermeasures in different segments, such as Identity and Access Management, networking, Endpoint Manager, cloud, and infrastructure, and learn how to protect against attacks. As you move forward, you'll get to grips with the forensics involved in making important considerations when your system is attacked or compromised with ransomware, the steps you should follow, and how you can monitor the threat landscape for future threats by exploring different online data sources and building processes. By the end of this ransomware book, you'll have learned how configuration settings and scripts can be used to protect Windows from ransomware attacks with 50 tips on security settings to secure your Windows workload. What you will learnUnderstand how ransomware has evolved into a larger threatSecure identity-based access using services like multifactor authenticationEnrich data with threat intelligence and other external data sourcesProtect devices with Microsoft Defender and Network ProtectionFind out how to secure users in Active Directory and Azure Active DirectorySecure your Windows endpoints using Endpoint ManagerDesign network architecture in Azure to reduce the risk of lateral movementWho this book is for This book is for Windows administrators, cloud administrators, CISOs, and blue team members looking to understand the ransomware problem, how attackers execute intrusions, and how you can use the techniques to counteract attacks. Security administrators who want more insights into how they can secure their environment will also find this book useful. Basic Windows and cloud experience is needed to understand the concepts in this book.
Author: Mark Copeman
Publisher:
ISBN: 9781090911704
Category :
Languages : en
Pages : 187
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Book Description
This is the Kaseya sponsored version of Helpdesk Habits given to all delegates at IT Connect 2019, Las Vegas.
Author: Roger Fisher
Publisher: Houghton Mifflin Harcourt
ISBN: 9780395631249
Category : Business & Economics
Languages : en
Pages : 242
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Book Description
Describes a method of negotiation that isolates problems, focuses on interests, creates new options, and uses objective criteria to help two parties reach an agreement.
Author: Stacy Prowell
Publisher: Elsevier
ISBN: 1597495506
Category : Business & Economics
Languages : en
Pages : 157
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Book Description
Seven Deadliest Network Attacks identifies seven classes of network attacks and discusses how the attack works, including tools to accomplish the attack, the risks of the attack, and how to defend against the attack. This book pinpoints the most dangerous hacks and exploits specific to networks, laying out the anatomy of these attacks including how to make your system more secure. You will discover the best ways to defend against these vicious hacks with step-by-step instruction and learn techniques to make your computer and network impenetrable. The book consists of seven chapters that deal with the following attacks: denial of service; war dialing; penetration testing; protocol tunneling; spanning tree attacks; man-in-the-middle; and password replay. These attacks are not mutually exclusive and were chosen because they help illustrate different aspects of network security. The principles on which they rely are unlikely to vanish any time soon, and they allow for the possibility of gaining something of interest to the attacker, from money to high-value data. This book is intended to provide practical, usable information. However, the world of network security is evolving very rapidly, and the attack that works today may (hopefully) not work tomorrow. It is more important, then, to understand the principles on which the attacks and exploits are based in order to properly plan either a network attack or a network defense. Seven Deadliest Network Attacks will appeal to information security professionals of all levels, network admins, and recreational hackers. Knowledge is power, find out about the most dominant attacks currently waging war on computers and networks globally Discover the best ways to defend against these vicious attacks; step-by-step instruction shows you how Institute countermeasures, don’t be caught defenseless again, and learn techniques to make your computer and network impenetrable
Author: George Foreman
Publisher: HarperCollins Leadership
ISBN: 1418577413
Category : Business & Economics
Languages : en
Pages : 238
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Book Description
Two-time heavyweight champion of the world and record-busting businessman George Foreman has spent his career challenging prevailing conceptions of success and achievement. In this book, he’s stepping into the ring as a coach to teach entrepreneurs the knockout business secrets that lead to extraordinary levels of success. You’ll learn how to focus on smart growth, fearlessly seize opportunities, and build an organization of significance. Knockout Entrepreneur does this by showing what it means to truly live out a new way of doing business--to be an idea wrangler and visionary who uses God-given imagination; someone who never gives up, gives in, or backs down from the hard work necessary to make it; an encourager, risk-taker, mentor, and giver in a world that often reflects the opposite; someone with integrity and generosity who doesn’t strive for titles and possessions; an amasser of wisdom over wealth. By equipping you with these principles and with strategies to help you embody them every day, Foreman provides the tools needed to come out swinging in the business world while also instilling the intrinsic knowledge that the greatest ROI is found in faith, family, and community. Backed with plenty of the author’s engaging personal stories, contemporary accounts of success, timeless wisdom, and leading questions, Knockout Entrepreneur is packed full of everything you need to put your knockout career--and life--plan into action.
Author: John Care
Publisher: Artech House
ISBN: 1596933402
Category : Business & Economics
Languages : en
Pages : 360
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Book Description
This indispensable sales tool shows you the ropes of lead qualification, the RFP process, and needs analysis and discovery, and explains how your technical know-how can add invaluable leverage to sales efforts at every step. You learn how to plan and present the perfect pitch, demonstrate products effectively, build customer relationship skills, handle objections and competitors, negotiate prices and contracts, close the sale, and so much more.
