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Author: Michael A Aun
Publisher: John Wiley & Sons
ISBN: 1118001281
Category : Business & Economics
Languages : en
Pages : 256
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Book Description
Ruthlessly focus on what's convenient for customers, not what's convenient for you Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-five percent will become loyal customers again if their needs and problems are addressed and remedied. Speaker and salesperson Michael Aun shares these secrets and many more in It's the Customer, Stupid!, a guide to growing any business by gaining new customers, and, more importantly, by keeping the ones you have happy and coming back for more. This fun-to-read book explains common myths about sales and customer satisfaction, starting with the fact that most businesses think they're customer-centric, but they just aren't. Get proven steps to REALLY put your customer at the center of what you do Distinguish your business from the competition by understanding the principle that good sales ARE good service Author received the Toastmasters "World Championship of Public Speaking" award and is also a full-time businessman practicing what he preaches daily It's the Customer, Stupid! reveals key actions that will shake up your business approach. Your customers will love you for them, and you'll love the effect on sales!
Author: Michael A Aun
Publisher: John Wiley & Sons
ISBN: 1118001281
Category : Business & Economics
Languages : en
Pages : 256
Get Book Here
Book Description
Ruthlessly focus on what's convenient for customers, not what's convenient for you Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-five percent will become loyal customers again if their needs and problems are addressed and remedied. Speaker and salesperson Michael Aun shares these secrets and many more in It's the Customer, Stupid!, a guide to growing any business by gaining new customers, and, more importantly, by keeping the ones you have happy and coming back for more. This fun-to-read book explains common myths about sales and customer satisfaction, starting with the fact that most businesses think they're customer-centric, but they just aren't. Get proven steps to REALLY put your customer at the center of what you do Distinguish your business from the competition by understanding the principle that good sales ARE good service Author received the Toastmasters "World Championship of Public Speaking" award and is also a full-time businessman practicing what he preaches daily It's the Customer, Stupid! reveals key actions that will shake up your business approach. Your customers will love you for them, and you'll love the effect on sales!
Author: Michael Hinshaw
Publisher:
ISBN: 9780985133917
Category : Consumer behavior
Languages : en
Pages : 187
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Book Description
Author: Vicky Pryce
Publisher: Biteback Publishing
ISBN: 184954879X
Category : Political Science
Languages : en
Pages : 236
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Book Description
Pollsters are constantly worrying about our perceptions of politicians. What do their other halves look like? Who looks best when eating a bacon sandwich? Should they even be eating bacon sandwiches in the first place? For the voter, though, it all comes down to one thing: the economy. While good economic news can send popularity sky-rocketing, bad performance can blight a party's election chances for years. But, with policies often working with time lags, it's rarely clear who is responsible for what - especially when their stances on the biggest issues of the day - immigration, the EU, the NHS - are clouded in rhetoric rather than grounded in hard economic fact. It's the Economy, Stupid sets out to change al l that. This incisive, accessible guide explodes some of the most entrenched myths of British political debate. Does immigration help or harm our economy? Are austerity measures the best way to tackle a financial meltdown? Is the NHS in crisis? With answers to all these questions and more, this is essential reading for anyone who wants to know how their vote will affect their financial future.
Author: James Carville
Publisher: Penguin
ISBN: 1101599278
Category : Political Science
Languages : en
Pages : 348
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Book Description
It’s the Middle Class, Stupid! confirms what we have all suspected: Washington and Wall Street have really screwed things up for the average American. Work has been devalued. Education costs are out of sight. Effort and ambition have never been so scantily rewarded. Political guru James Carville and pollster extraordinaire Stan Greenberg argue that our political parties must admit their failures and the electorate must reclaim its voice, because taking on the wealthy and the privileged is not class warfare—it is a matter of survival. Told in the alternating voices of these two top political strategists, It’s the Middle Class, Stupid! provides eye-opening and provocative arguments on where our government—including the White House—has gone wrong, and what voters can do about it. Controversial and outspoken, authoritative and shrewd, It’s the Middle Class, Stupid! is destined to make waves during the 2012 presidential campaign, and will set the agenda for legislative battles and political dust-ups during the next administration.
Author: Christos A Djonis
Publisher: Page Publishing Inc
ISBN: 164214391X
Category : Political Science
Languages : en
Pages : 95
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Book Description
Since the end of World War II, most people around the world regarded the United States as the land of opportunity. The baby boomers and Generation X knew it best as "the land of milk and honey." It was a place where people could easily raise a family and with hard work could achieve anything they set their mind to. The American Dream, a dream of a land where life is better, richer and fuller for everyone, was alive. Much has changed, though, in the past four decades. Most Americans today do not realize that since the early 1990s, when the world markets began to merge and globalization took place, America went through a significant transformation. Today, the America of yesterday, a place where children grew up to ultimately earn more than their parents, is no longer reality but, in most cases, just wishful thinking. In today's globalized world, working in America no longer feels any different than earning a living in Europe or Japan. Indeed, income levels and employment opportunities now appear to be similar. Are they, though? Do Americans still have the edge or has the American Dream finally slipped away? Is it possible to conceive that American workers could be disadvantaged when compared to those living and working in other countries? While most people live their everyday lives never knowing, one thing is clear. Recently, political catchphrases such as "Make America Great Again," deeply resonated with frustrated Americans on both sides of the political divide, more so than election pollsters and the media anticipated during the 2016 presidential election. Undoubtedly, anxiety about the future is in the air, but what causes it? Can the past be restored? One thing is certain. Americans cannot afford to remain complacent with the status quo. Visit the author's webpage HERE.
Author: A.J. Adams
Publisher: Andrews McMeel Publishing
ISBN: 0740797794
Category : Humor
Languages : en
Pages : 258
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Book Description
Service workers share their funniest and most cringeworthy stories of difficult, demanding, and just plain mind-boggling encounters with the public . . . “Ma’am, the rules clearly state that you cannot have any liquids over 3.4 ounces in your carry-on. If you’d like to, you could—” “But that’s not a liquid!” “Excuse me, ma’am?” “It’s not a liquid! It’s water!” Retailers, restaurants, and tech support providers believe service is king, but in The Customer Is Not Always Right, A.J. Adams proves that customers will do anything they can to put that motto to the test. Enjoy tales from the creator of the popular website Not Always Right, including half that are previously unpublished, showcasing customer-relations horror stories everyone can relate to. No matter what side of the counter you’re on, there are hilarious accounts about everything that can go wrong between the customer and retail or service provider. Whether it's a confrontation in the drive-through over not enough fries or arguing over a one-cent price difference on milk, this book proves the principle of “the customer is always right” can be dead wrong.
Author: Elizabeth Lee Vliet
Publisher: Simon and Schuster
ISBN: 9780743210560
Category : Endocrine gynecology
Languages : en
Pages : 472
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Book Description
This landmark work in women's health identifies hormone dysfunction as a missing link afflicting millions of young women, teens, and even children, robbing them of future fertility and contributing to devastating health problems. Includes a self-test.
Author: Gregory Sholette
Publisher: Pluto Press
ISBN: 9780745333694
Category : Art
Languages : en
Pages : 0
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Book Description
It's the Political Economy, Stupid brings together internationally acclaimed artists and thinkers, including Slavoj Žižek, David Graeber, Judith Butler and Brian Holmes, to focus on the current economic crisis in a sustained and critical manner. Following a unique format, images and text are integrated in a visually stunning bespoke production by activist designer Noel Douglas. What emerges is a powerful critique of the current capitalist crisis through an analytical and theoretical response and an aesthetic-cultural rejoinder. By combining artistic responses with the analysis of leading radical theorists, the book expands the boundaries of critique beyond the usual discourse. It's the Political Economy, Stupid argues that it is time to push back against the dictates of the capitalist logic and, by use of both theoretical and artistic means, launch a rescue of the very notion of the social.
Author: Joel Gilbert, P.E.
Publisher: LULU
ISBN: 1483404242
Category : Computers
Languages : en
Pages : 129
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Book Description
Monitoring the temperature of the thermostat on a heating and cooling system can help put residential and small business customers in charge of their energy consumption. Author Joel Gilbert, an expert on energy efficiency and productivity, provides a new paradigm that allows electric and utility professionals to boost customer engagement. His advice allows you to help clients modify their usage, save money, and see immediate results. While the meter plays an important role, it's merely the scorecard in the energy game; everyone knows that the real action is on the playing field. You can build a better relationship with customers by encouraging them to watch the thermostat rather than the meter. Helping homeowners learn how thermostats operate is a simple concept that can revolutionize the way customers think about heating, cooling and even water heating. Transform the way consumers view and manage these costs with It's the Thermostat, Stupid.
Author: Richard St John
Publisher: Train of Thought Arts Publishing
ISBN: 0973900903
Category : Self-Help
Languages : en
Pages : 353
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Book Description
Have you ever wondered what leads to success. Do you just need to be smart, great looking, or lucky? Richard St. John says those things dont lead to success. And he should know. He spent 10 years interviewing over 500 successful people, from Martha Stewart, to actor Russell Crowe, to DNA discoverer James Watson, to the top people in many fields. After analyzing and sorting all the information, Richard discovered the top 8 factors that are the foundation for success in any field. He also discovered that many successful people aren't especially smart, good-looking, or lucky. They're ordinary people, without special gifts, who achieve success by following the8 factors. Richard himself is a good example. He says, I could never figure o ut how an ordinary guy like me succeeded in business, won top awards and became a millionaire. So I started a project to ask other people what led to their success, and it grew into a 10-year journey of discovery. The story is in Richards new book, Stupid, Ugly, Unlucky and RICH Spikes Guide to Success, an easy-to-read analysis that gets beyond the cliches to distill what the worlds most successful people really do have in common."
