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Author: Jeff Sussna
Publisher: "O'Reilly Media, Inc."
ISBN: 1491903783
Category : Business & Economics
Languages : en
Pages : 232
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Book Description
Now that we’re moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making—and keeping—promises to customers. To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You’ll learn how make IT a full partner in the ongoing conversations you have with your customers. Take a unique customer-centered approach to the entire service delivery lifecycle Apply this perspective across development, operations, QA, design, project management, and marketing Implement a specific quality assurance methodology that unifies those disciplines Use the methodology to achieve true resilience, not just stability
Author: Peter Mendelsund
Publisher: Farrar, Straus and Giroux
ISBN: 0374600430
Category : Fiction
Languages : en
Pages : 198
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Book Description
Enter the world of the Delivery Boy, who must peddle his way to 5-star customer ratings—and, perhaps, freedom—in novelist and graphic designer Peter Mendelsund’s The Delivery. Countries go wrong, sometimes, and sometimes the luckier citizens of those countries have a chance to escape and seek refuge in another country—a country that might itself be in the process of going wrong. In the bustling indifference of an unnamed city, one such citizen finds himself trapped working for a company that makes its money dispatching an army of undocumented refugees to bring the well-off men and women of this confounding metropolis their dinners. Whatever he might have been at home, this citizen is now a Delivery Boy: member of a new and invisible working class, pedaling his power-assist bike through traffic hoping for a decent tip and a five star rating. He is decidedly a Delivery Boy; sometimes he even feels like a Delivery Baby; certainly he's not yet a Delivery Man, though he'll have to "man-up" if he wants to impress N.—the aloof dispatcher who sends him his orders and helps him with his English. Can our hero avoid the wrath of his Supervisor, get the girl, and escape his indentured servitude? Can someone in his predicament ever get a happy ending? Who gets to decide? And who's telling this story, anyway? Harrowing and hilarious, The Delivery is a fable for and about our times: an exploration of the ways language and commerce unites and isolates every one of us, native and immigrant both.
Author: Natalie Guenther
Publisher: Anam Cara Books LLC
ISBN: 9780988866843
Category :
Languages : en
Pages : 110
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Book Description
The girlfriends from It's Really 10 Months are back with more hilarious and heartwarming stories about pregnancy, labor and delivery. Welcome to the club of parenthood, however the heck you got here. We promise to make you laugh and give you that much needed break in the middle of all the crazy. We have partnered with the most talented bunch of moms and dads to bring you the best, the funniest, and the most outrageous stories to get you from girth to birth. Are you having strange cravings? Have you asked yourself what in the hell is happening to my body? Have strangers touched your belly? If you've answered yes to any of these questions then this is the book for you! Prop up your cankles, grab a bowl of your favorite ice cream covered in olives and have a laugh with our crew. Things are about to get real. The Contributors: Susanne Kerns - Carrie Groves - Alessandra Macaluso - Holly Rust - Julia Goddard - Lynn Adams - Kathryn Leehane - Ashli Brehm - Richard Black - Teri Biebel - Bethany Meyer - Lea Grover - Chris Smyrl - Sarah Bregel - Emily Ballard - Meredith Napolitano - Christina Antus - Amy Hunter - Mary Widdicks - Jessica Azar - Melissa Charles - Lisa René LeClair - Sarah Cottrell - Sharon Buckley - Kate Parlin - Chris Dean - Lucia Paul - Cate Pedersen - Megan Traub Woolsey - Alice Gomstyn - Amanda Mushro - Megan Steusloff
Author: Jeff Sussna
Publisher: "O'Reilly Media, Inc."
ISBN: 1491903783
Category : Business & Economics
Languages : en
Pages : 232
Get Book Here
Book Description
Now that we’re moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making—and keeping—promises to customers. To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You’ll learn how make IT a full partner in the ongoing conversations you have with your customers. Take a unique customer-centered approach to the entire service delivery lifecycle Apply this perspective across development, operations, QA, design, project management, and marketing Implement a specific quality assurance methodology that unifies those disciplines Use the methodology to achieve true resilience, not just stability
Author: United States. Congress. Senate. Committee on Agriculture and Forestry
Publisher:
ISBN:
Category : Cotton trade
Languages : en
Pages : 660
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Book Description
Author: Zachary Levenson
Publisher: Oxford University Press
ISBN: 019762927X
Category : Social Science
Languages : en
Pages : 297
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Book Description
A sweeping historical and political analysis with detailed ethnographic fieldwork of the politics of everyday life in postcolonial Africa. In post-apartheid South Africa, nearly a fifth of the urban population lives in shacks. Unable to wait any longer for government housing, people occupy land, typically seeking to fly under the state's radar. Yet in most cases, occupiers wind up in dialogue with the state. In Delivery as Dispossession, Zachary Levenson follows this journey from avoidance to incorporation, explaining how the post-apartheid Constitution shifts squatters' struggles onto the judicial register. Providing a comparative ethnographic account of two land occupations in Cape Town and highlighting occupiers' struggles, Levenson further demonstrates why it is that housing officials seek the eviction of all new occupations: they view these unsanctioned settlements as a threat to the order they believe is required for delivery. Yet in evicting occupiers, he argues, they reproduce the problem anew, with subsequent rounds of land occupation as the inevitable consequence. Offering a unique framework for thinking about local states, this book proposes a novel theory of the state that will change the way ethnographers think about politics.
Author: P.G. Bell
Publisher: Usborne Publishing Ltd
ISBN: 1474997686
Category : Juvenile Fiction
Languages : en
Pages : 295
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Book Description
All aboard for the rip-roaring final book in the bestselling Train to Impossible Places Adventures, with magic at every stop. From the award-winning P.G. Bell, with dazzling illustrations from Flavia Sorrentino, join Suzy on this magical adventure, where the journey will never, ever take you where you expect it to. When the Impossible Postal Express magically arrives to collect Suzy, she sets off on her most difficult delivery yet. A mysterious talking book is stealing words and causing chaos across the whole of the Impossible Places! The book must be returned to a city that's been lost for thousands of years. But without a map to get there, Suzy and Wilmot's journey plunges them into grave danger, deep beneath the ocean. And with time running out, it might not just be the knowledge in the Impossible Places that is lost for ever - Suzy and Wilmot could be too... "Delivers epic magic and adventure by the train-load." Sibéal Pounder
Author: AnnaLisa Meyboom
Publisher: Routledge
ISBN: 1351134019
Category : Architecture
Languages : en
Pages : 280
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Book Description
Since the industrial revolution, innovations in transportation technology have continued to re-shape the spatial organization and temporal occupation of the built environment. Today, autonomous vehicles (AVs, also referred to as self-driving cars) represent the next disruptive innovation in mobility, with particularly profound impacts for cities. At a moment of the fast-paced development of AVs by auto-making companies around the world, policymakers, planners, and designers need to anticipate and address the many questions concerning the impacts of this new technology on urbanism and society at large. Conceived as a speculative atlas –a roadmap to unknown territories– this book presents a series of drawings and text that unpack the potential impacts of AVs on scales ranging from the metropolis to the street. The work is both grounded in a study of the history of urban transportation and current trajectories of technological innovation, and informed by an open-ended attitude of future envisioning and design. Through the drawings and essays, Driverless Urban Futures invites readers into a debate of how our future infrastructure could benefit all members of the public and levels of society.
Author:
Publisher:
ISBN:
Category : Law reports, digests, etc
Languages : en
Pages : 1164
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Book Description
Author: Jayanta Kumar Patra
Publisher: Springer Nature
ISBN: 3030392465
Category : Science
Languages : en
Pages : 395
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Book Description
Nanotechnology is the application of science to control matter at the molecular level. It has become one of the most promising applied technologies in all areas of science. Nanoparticles have multi-functional properties and have created very interesting applications in various fields such as medicine, nutrition, bioenergy, agriculture and the environment. But the biogenic syntheses of monodispersed nanoparticles with specific sizes and shapes have been a challenge in biomaterial science. Nanoparticles are of great interest due to their extremely small size and large surface-to-volume ratio, which lead to both chemical and physical differences in their properties (e.g., mechanical properties, biological and sterical properties, catalytic activity, thermal and electrical conductivity, optical absorption and melting point) compared to bulk of the same chemical composition. Recently, however, synthesizing metal nanoparticles using green technology via microorganisms, plants, viruses, and so on, has been extensively studied and has become recognized as a green and efficient way for further exploiting biological systems as convenient nanofactories. Thus the biological synthesis of nanoparticles is increasingly regarded as a rapid, ecofriendly, and easily scaled-up technology. Today researchers are developing new techniques and materials using nanotechnology that may be suitable for plants to boost their native functions. Recently, biological nanoparticles were found to be more pharmacologically active than physico-chemically synthesized nanoparticles. Various applications of biosynthesized nanoparticles have been discovered, especially in the field of biomedical research, such as applications to specific delivery of drugs, use for tumor detection, angiogenesis, genetic disease and genetic disorder diagnosis, photoimaging, and photothermal therapy. Further, iron oxide nanoparticles have been applied to cancer therapy, hyperthermia, drug delivery, tissue repair, cell labeling, targeting and immunoassays, detoxification of biological fluids, magnetic resonance imaging, and magnetically responsive drug delivery therapy. Nanoparticle synthesis for plant byproducts for biomedical applications has vast potential. This book offers researchers in plant science and biomedicine the latest research and opportunity to develop new tools for the synthesis of environmentally friendly and cost-effective nanoparticles for applications in biomedicine as well as other various fields.
Author: James R. Knickman, PhD
Publisher: Springer Publishing Company
ISBN: 0826173047
Category : Medical
Languages : en
Pages : 549
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Book Description
Newly revised and significantly updated, Jonas and Kovner's Health Care Delivery in the United States, 13th Edition continues to be a highly acclaimed and trusted resource covering all aspects of health care in the United States. This comprehensive textbook contains information on a wide array of topics, including the organization of care, population health, the fundamental challenges of health disparities, health care financing and economics, and health information technology’s role in improving care and protecting privacy. New chapters on public health preparedness and its role in mitigating effects on health and the health system, and the medical and social challenges of caring for older adults provide insight into important, ongoing challenges and what those challenges reflect about our system of care. With an increased emphasis on health disparities, population health, and health equity, this textbook includes a timely focus on how social and behavioral determinants influence health outcomes. Students will gain a deeper understanding of public health systems and their societal role and of the economic perspectives that drive health care managers and the system. Thorough coverage of the rapid changes that are reshaping our system, in addition to an evaluation of our nation’s achievement of health care value, will equip students with the critical knowledge they need to enter this dynamic and complex field. The book also includes cutting-edge, evidence-based information on preventive medicine, innovative approaches to control health care costs, initiatives to achieve high quality and value-based care, and much more from prominent scholars, practitioners, and educators within health care management, public health, population health, health policy, medical care, and nursing. Key Features: New chapters on Public Health Preparedness and Caring for Older Adults Expanded coverage on health disparities and health equity, public health systems and their societal role, and the economic perspectives driving health care managers and the system Careers in Focus sections provide perspectives from a range of career paths in the health sector and how they contribute to the health care workforce Case Exercises and Discussion Questions have been expanded for all chapters Digital access to the entire text, including four supplementary eChapters that provide an engaging visual overview of trends in health care and detail the Affordable Care Ave--including its history and implementation, updates to the law, and changes as a result of the COVID-19 pandemic Purchase includes digital access for use on most mobile devices or computers, and qualified instructors also have access to a full suite of instructor resources
