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Author: 30 Bird Media
Publisher:
ISBN: 9781943248254
Category :
Languages : en
Pages :
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Book Description
ITIL Planning, Protection and Optimization focuses on the practical application of PPO practices in order enable capacity, availability, IT service continuity, information security and demand management. PPO provides guidance on developing organizations' and individuals' understanding of the ITIL Service Design processes.
Author: 30 Bird Media
Publisher:
ISBN: 9781943248254
Category :
Languages : en
Pages :
Get Book Here
Book Description
ITIL Planning, Protection and Optimization focuses on the practical application of PPO practices in order enable capacity, availability, IT service continuity, information security and demand management. PPO provides guidance on developing organizations' and individuals' understanding of the ITIL Service Design processes.
Author: George Kinnear
Publisher: The Stationery Office
ISBN: 9780113312726
Category : Business & Economics
Languages : en
Pages : 166
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Book Description
This guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for PPO, and as a handy portable reference source for practitioners who work with these processes.
Author: Ivanka Menken
Publisher: Emereo Pty Limited
ISBN: 9781743333075
Category : Computers
Languages : en
Pages : 350
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Book Description
The first and second edition of this book and its accompanying eLearning course are regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ITIL PPO Certificate. Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course; you are out of touch with your work for 5 days and including the course fee: the costs are insurmountable. Take the online learning option instead and study at your own pace. Course Description: This online learning course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Planning, Protection and Optimization of services and service delivery. The main focus of this course is on the PPO process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Planning, Protection and Optimization of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG Intermediate Level Certificate Planning, Protection and Optimization. Learning Objectives: At the end of this course, the learner will gain competencies in: - Plan key activities for the Planning, Protection and Optimization processes in the context of the Service Lifecycle - Attain operational excellence by using the Planning, Protection and Optimization processes, activities and functions - Measure the success of Planning, Protection and Optimization by applying key metrics - Utilize capacity and availability management to realize successful Service Design - Ensure that services are fit-for-purpose and fit-for-use - Identifying and mitigating risks - Apply Continual Service Improvement Pre-requisites: ITIL Foundation Certificate, it is highly recommended that you read the Planning, Protection and Optimization book prior to commencement of this program. Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG examination. This program is an eLearning Program, your access details to the elearning course are in the book. Program Materials: - Access to presentations with trainer audio - The Art of Service Planning, Protection and Optimization Book - Exercises + Answers - Mock Exam questions Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, which leads to ITIL PPO and paves the way to ITIL Expert Certification, should do at least as well as the first and second edition, which are bestsellers.
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages :
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Book Description
"The ITIL Planning, Protection & Optimization (PPO) course covers the practical aspects of the ITIL service lifecycle and processes associated with the planning, protection, and optimization (PPO) of services and service delivery. The course focuses on the operational-level process activities and supporting methods and enables the students to execute these processes in a practical and real-world environment. This training course is intended to enable the students to apply the practices throughout the service management lifecycle. This course will help the students to gain the foundational knowledge and skills to plan, implement, and optimize IT processes and best practices in this ITIL Service Capability training course. Specifically, this course will provide comprehensive knowledge needed to pass the ITIL Planning, Protection and Optimization (PPO) certification exam, and lead towards the ITIL Expert certification. The course requires that the students possess a valid ITIL Foundation Certification or have taken the ITIL Foundation course. Additionally, two to four years of relevant work experience is also recommended."--Resource description page.
Author: Ivanka Menken
Publisher:
ISBN: 9781742441832
Category : Business & Economics
Languages : en
Pages : 216
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Book Description
The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to ITIL v3 PPO. This book centers on the ability of an IT organization to deliver and support IT services on a day to day basis. The focus is on practical aspects of the ITIL v3 Service Lifecycle and processes associated with Planning, Protection and Optimization which ensures IT departments can cost-effectively manage customer demand, availability and capacity while mitigating risk. This book covers practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines. It provides in-depth knowledge of the ITIL PPO areas: Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management, Demand Management, Risk Management and Continual Service Improvement. Planning, Protection and Optimization Best Practices is designed to complement the certified ITIL V3 Capability Programs for IT Service Management. This book focuses on describing the industry best practices for the Planning, Protection and Optimization of IT Services, including: - Introduction and Overview - Core Planning, Protection and Optimization Processes: Capacity Management - Availability Management - IT Service Continuity Management (ITSe - Information Security Management - Demand Management - Risk Management - Roles and Responsibilities - Technology and Implementation Considerations - Common Service Activities - Continual Service Improvement The information provided in this book is based on version 3 of the ITIL framework, Other guidance provided includes: * Example templates. * Suggested criteria for implementing Planning, Protection and Optimization (PPO) processes. * Explanation of the more abstract ITIL concepts to improve understanding. * Review questions to assist study for the ITIL PPO exam. Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book should do at least as well as the first edition, which is a bestseller.
Author: Ivanka Menken
Publisher:
ISBN: 9781921573958
Category : Computers
Languages : en
Pages : 168
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Book Description
This book centers on the ability of an IT organization to deliver and support IT services on a day to day basis. The focus is on practical aspects of the ITIL v3 Service Lifecycle and processes associated with Planning, Protection and Optimization which ensures IT departments can cost-effectively manage customer demand, availability and capacity while mitigating risk. This book covers practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines. It provides in-depth knowledge of the ITIL® PPO areas: Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management, Demand Management, Risk Management and Continual Service Improvement. Planning, Protection and Optimization Best Practices is designed to complement the certified ITIL V3 Capability Programs for IT Service Management. This book focuses on describing the industry best practices for the Planning, Protection and Optimization of IT Services, including: Introduction and Overview * Planning, Protection and Optimization in the context of the Service Lifecycle * The Service value proposition * Role of processes in Service Management * How Service Management creates business value Core Planning, Protection and Optimization Processes: Capacity Management * Conducting capacity management to contribute to quality assurance * Purpose, goals and objectives * Delivering against Service Level targets * Meeting cost and time constraints * Activities, methods and techniques * Fit-for-purpose and fit-for-use Availability Management * Contributing to quality for fit-for-purpose and fit-for-use services * Scope of the process * Enabling Availability Management through activities, methods and techniques * How Availability Management creates business value * Triggers, input and output to other processes * Establishing metrics to ensure process quality IT Service Continuity Management (ITSC) * Ensuring quality assurance when introducing services through effective ITSC management * Illustrating the main activities * Managing risks * Planning for recovery * Policies and principles * Challenges and critical success factors Information Security Management * Analyzing how Information Security Management contributes to quality assurance for new services * Aligning IT security with business security * Ensuring confidentiality, integrity and availability * How Information Security Management generates business value * Activities, methods and techniques * Key metrics to measure success Demand Management * Purpose, goals and objectives * Influencing customer demand * Coupling capacity with demand * Activities, methods and techniques Risk Management * Risks relative to the Planning, Protection and Optimization process management * Identifying the challenges, critical success factors and risks related to the other processes * The risks directly related with Service Design * How risks relate to the practice elements of Planning, Protection and Optimization Roles and Responsibilities * Capacity management * Availability management * IT Service Continuity management * Information Security management Technology and Implementation Considerations * Generic requirements and evaluation criteria * Special technology functions and features related to Planning, Protection and Optimization * Good practices for implementation * Determining the evaluation criteria for technology and process implementation * Challenges, critical success factors and risks * Considerations for planning and implementing Service Management technologies Common Service Activities * Analyzing operations performed in day-to-day activities * The maturity model of technology management * Aligning operations with the overall service and process objectives * Service monitoring and control Continual Service Improvement * Implementing an effective CSI program * CSI in respect to organizational change * Best practice elemen
Author:
Publisher:
ISBN: 9781940917108
Category :
Languages : en
Pages :
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Book Description
Author: Axelos
Publisher:
ISBN: 9780113314546
Category :
Languages : en
Pages : 192
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Book Description
This guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for PPO, and as a handy portable reference source for practitioners who work with these processes.
Author: Ivanka Menken
Publisher:
ISBN: 9781921573910
Category : Computers
Languages : en
Pages : 168
Get Book Here
Book Description
Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. 'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Course Description: This online learning course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Planning, Protection and Optimization of services and service delivery. The main focus of this course is on the PPO process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Planning, Protection and Optimization of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate Planning, Protection and Optimization. Learning Objectives: At the end of this course, the learner will gain competencies in: * Plan key activities for the Planning, Protection and Optimization processes in the context of the Service Lifecycle * Attain operational excellence by using the Planning, Protection and Optimization processes, activities and functions * Measure the success of Planning, Protection and Optimization by applying key metrics * Utilize capacity and availability management to realize successful Service Design * Ensure that services are fit-for-purpose and fit-for-use * Identifying and mitigating risks * Apply Continual Service Improvement As well as preparing participants for the exam. Pre-requisites: ITIL v3 Foundation Certificate in IT Service Management or ITIL v2 Foundation Certificate plus Bridge Certificate. It is highly recommended that you read the Planning, Protection and Optimization book prior to commencement of this program. Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination. This program is an eLearning Program, your access details to the elearning course are in the book. Program Materials: * Access to presentations with trainer audio * The Art of Service Planning, Protection and Optimization Book * Exercises + Answers * Mock Exam questions
Author: Ivanka Menken
Publisher:
ISBN: 9781742441825
Category : Computers
Languages : en
Pages : 216
Get Book Here
Book Description
The first edition of this book and its accompanying eLearning course is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ITIL v3 PPO Certificate. Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. 'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Course Description: This online learning course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Planning, Protection and Optimization of services and service delivery. The main focus of this course is on the PPO process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Planning, Protection and Optimization of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate Planning, Protection and Optimization. Learning Objectives: At the end of this course, the learner will gain competencies in: * Plan key activities for the Planning, Protection and Optimization processes in the context of the Service Lifecycle * Attain operational excellence by using the Planning, Protection and Optimization processes, activities and functions * Measure the success of Planning, Protection and Optimization by applying key metrics * Utilize capacity and availability management to realize successful Service Design * Ensure that services are fit-for-purpose and fit-for-use * Identifying and mitigating risks * Apply Continual Service Improvement As well as preparing participants for the exam. Pre-requisites: ITIL v3 Foundation Certificate in IT Service Management or ITIL v2 Foundation Certificate plus Bridge Certificate. It is highly recommended that you read the Planning, Protection and Optimization book prior to commencement of this program. Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination. This program is an eLearning Program, your access details to the elearning course are in the book. Program Materials: * Access to presentations with trainer audio * The Art of Service Planning, Protection and Optimization Book * Exercises ] Answers * Mock Exam questions Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, which leads to ITIL v3 PPO and paves the way to ITIL v3 Expert Certification, should do at least as well as the first edition, which is a bestseller.
