IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition PDF Download
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Author: Dolf van der Haven
Publisher: Van Haren
ISBN: 9401807035
Category : Architecture
Languages : en
Pages : 108
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Book Description
The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.
Author: Dolf van der Haven
Publisher: Van Haren
ISBN: 9401807035
Category : Architecture
Languages : en
Pages : 108
Get Book Here
Book Description
The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.
Author: Dolf van der Haven
Publisher: Van Haren
ISBN: 9401807027
Category : Architecture
Languages : en
Pages : 81
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Book Description
The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.
Author: Michael Kunas
Publisher: Itgp
ISBN: 1849281939
Category : Computer service industry
Languages : en
Pages : 100
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Book Description
ISO/IEC 20000 is an important international standard for IT service providers. This step-by-step management guide will benefit all who have a role in the implementation and certification process.
Author: Jenny Dugmore
Publisher: BSI British Standards Institution
ISBN: 0580473481
Category : Business & Economics
Languages : en
Pages : 131
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Book Description
Of interest to those who have used BS 15000 for service improvements, audits or training and need to update their material to reflect the ISO/IEC 20000 standard. ISO/IEC 20000 was based on BS 15000, and this book provides a detailed comparison of ISO/IEC 20000 and BS 15000, for both Parts 1 and 2.
Author: Jenny Dugmore
Publisher: British Standards Institution
ISBN: 9780580728464
Category : Information technology
Languages : en
Pages : 234
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Book Description
Management, Computers, Computer networks, Management operations, Management techniques, Data processing, IT and Information Management: IT Service Management
Author: itSMF International
Publisher: Van Haren
ISBN: 9401801347
Category : Architecture
Languages : en
Pages : 213
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Book Description
ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way? This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world. Part A of this title covers the step by step description of the ISO 20000 implementation process. Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation. This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project. A sister guide to the hugely successful Official itSMF Introduction to ISO/IEC 20000 book, readers will find that this book becomes a key asset in delivering a practical, down to earth implementation program. Foreword by John Stewart of OGC.
Author: Praeg, Claus-Peter
Publisher: IGI Global
ISBN: 1616928913
Category : Business & Economics
Languages : en
Pages : 348
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Book Description
"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
Author: Michael Kunas
Publisher: IT Governance Publishing
ISBN: 1849284431
Category : Business & Economics
Languages : en
Pages : 109
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Book Description
Guides you through your ISO/IEC 20000 implementation and certification process.
Author: Brian Johnson
Publisher: Van Haren
ISBN: 940180611X
Category : Architecture
Languages : en
Pages : 193
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Book Description
This book describes the framework of the next generation of Business Information Services Library, BiSL®. BiSL Next is a public domain standard for business information management with guiding principles, good practices and practical templates. It offers guidance for digitally engaged business leaders and those who collaborate with them, with the ultimate goal to improve business performance through better use of information and technology. Twelve elements - four drivers, four domains and four perspectives - are the basis of the guidance in BiSL Next. Target audience of this book are business managers, business information managers, business analysts, CIO’s and IT managers, as well as consultants in this field. While describing the twelve elements, the book offers them insight in the best way to manage, execute and profit from business information management in their enterprise. The book is also the official literature for the BiSL® Next Foundation exam.
Author: Robin Sharp
Publisher: Springer Nature
ISBN: 3031414632
Category : Computers
Languages : en
Pages : 452
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Book Description
This book provides an introduction to the basic ideas involved in cybersecurity, whose principal aim is protection of IT systems against unwanted behaviour mediated by the networks which connect them. Due to the widespread use of the Internet in modern society for activities ranging from social networking and entertainment to distribution of utilities and public administration, failures of cybersecurity can threaten almost all aspects of life today. Cybersecurity is a necessity in the modern world, where computers and other electronic devices communicate via networks, and breakdowns in cybersecurity cost society many resources. The aims of cybersecurity are quite simple: data must not be read, modified, deleted or made unavailable by persons who are not allowed to. To meet this major challenge successfully in the digitally interconnected world, one needs to master numerous disciplines because modern IT systems contain software, cryptographic modules, computing units, networks, and human users—all of which can influence the success or failure in the effort. Topics and features: Introduces readers to the main components of a modern IT system: basic hardware, networks, operating system, and network-based applications Contains numerous theoretical and practical exercises to illustrate important topics Discusses protective mechanisms commonly used to ensure cybersecurity and how effective they are Discusses the use of cryptography for achieving security in IT systems Explains how to plan for protecting IT systems based on analysing the risk of various forms of failure Illustrates how human users may affect system security and ways of improving their behaviour Discusses what to do if a security failure takes place Presents important legal concepts relevant for cybersecurity, including the concept of cybercrime This accessible, clear textbook is intended especially for students starting a relevant course in computer science or engineering, as well as for professionals looking for a general introduction to the topic. Dr. Robin Sharp is an emeritus professor in the Cybersecurity Section at DTU Compute, the Dept. of Applied Mathematics and Computer Science at the Technical University of Denmark (DTU).
