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Author: Suzanne C. De Janasz
Publisher: McGraw-Hill/Irwin
ISBN: 9780072441222
Category : Interpersonal relations
Languages : en
Pages : 0
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Book Description
This experiential, workbook-style text focuses on key skill sets necessary for personal and managerial success in organizations today. These skill sets are:·Intrapersonal skills - those skills essential for understanding oneself and one's personality: perception, awareness, disclosure and trust, value clarification, goal setting, identifying barriers to personal change and time-and stress-management. ·Interpersonal skills - those skills necessary for working with others: conveying verbal messages, listening and non-verbal communication, giving and receiving feedback, communicating with diverse others and overcoming barriers to communication.·Team skills - those skills required for understanding and working in teams: forming, leading and facilitating teams, decision-making [including ethical decision frameworks], problem-solving, running meetings and project management.·Advanced interpersonal skills - those skills needed for leading and developing others: coaching and mentoring, empowerment and delegation, persuasion, networking, politicking, negotiation and conflict management.
Author: Suzanne C. De Janasz
Publisher: McGraw-Hill/Irwin
ISBN: 9780072441222
Category : Interpersonal relations
Languages : en
Pages : 0
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Book Description
This experiential, workbook-style text focuses on key skill sets necessary for personal and managerial success in organizations today. These skill sets are:·Intrapersonal skills - those skills essential for understanding oneself and one's personality: perception, awareness, disclosure and trust, value clarification, goal setting, identifying barriers to personal change and time-and stress-management. ·Interpersonal skills - those skills necessary for working with others: conveying verbal messages, listening and non-verbal communication, giving and receiving feedback, communicating with diverse others and overcoming barriers to communication.·Team skills - those skills required for understanding and working in teams: forming, leading and facilitating teams, decision-making [including ethical decision frameworks], problem-solving, running meetings and project management.·Advanced interpersonal skills - those skills needed for leading and developing others: coaching and mentoring, empowerment and delegation, persuasion, networking, politicking, negotiation and conflict management.
Author: Suzanne C. De Janasz
Publisher: Irwin/McGraw-Hill
ISBN:
Category : Coaching
Languages : en
Pages : 416
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Book Description
Takes a fresh look at the skills necessary for personnel and managerial success in organizations today. Containing exercises, cases and group activities, this book employs an experiential approach suitable for various student audiences. It is divided into 4 sections - Understanding Yourself, Understanding Others, Understanding Teams, and Leading).
Author: John Hayes
Publisher: Routledge
ISBN: 1134837798
Category : Psychology
Languages : en
Pages : 308
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Book Description
Interpersonal skills are goal-directed behaviours used in face-to-face interactions, which are effective in bringing about a desired state of affairs. John Hayes argues that a distinguishing factor between the successful and unsuccessful manager is his or her level of interpersonal competence. Research has demonstrated that people who are able to consciously manage the way they relate to others are much more successful in terms of achieving their goals. With this in mind Interpersonal Skills aims at increasing our awareness of those techniques which will help us to manage working relationships more effectively. The author explains clearly, using practical examples and illustrations, how we can learn to read the actual or potential behaviour of others around us and use this knowledge to our advantage in the workplace. John Hayes suggests techniques for improving management performance in a number of key areas: * Listening and interpreting non-verbal messages * Information-getting and presenting * Negotiating and influencing * Working in group situations
Author: Lawrence J. Gitman
Publisher:
ISBN: 9781998109319
Category :
Languages : en
Pages : 0
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Book Description
Author: Suzanne de Janasz
Publisher: McGraw-Hill/Irwin
ISBN:
Category : Business & Economics
Languages : en
Pages : 468
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Book Description
Interpersonal Skills in Organizations by de Janasz, Dowd, and Schneider takes a fresh, thoughtful look at the key skills necessary for personnel and managerial success in organizations today. Chock-full of exercises, cases and group activities, the book employs an experiential approach suitable for all student audiences. The book is organized into 4 distinct sections (Understanding Yourself, Understanding Others, Understanding Teams, and Leading) that can be used collectively or modularly depending on the instructor’s preference and student-audience need. The emphasis in this edition focused on making the text more current along with making the text pedagogically effective for students and instructors.
Author: Danny M. Goldberg
Publisher: John Wiley & Sons
ISBN: 1118925378
Category : Business & Economics
Languages : en
Pages : 192
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Book Description
Business Professionals, to be Truly Effective and Advance in their Careers, Must Master their People-Centric Skills. People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals is a comprehensive guide to the "soft skills" that make technical professionals more effective. People-Centric Skills aim to improve all aspects of personal interactions, relationship development, and communication. These skills are as essential to success as are technical capabilities. This is the story of a leading internal audit department taking that next step to becoming a world-class audit organization in a fictional company. The foundation of that next step is developing their People-Centric Skills. The book demonstrates the impact that interpersonal and communication skills – whether good or bad – have on an auditor's effectiveness, job, and career. Readers will be able to empathize with the characters, and relate to the real-life situations in which they find themselves. Each chapter features a summary of key People-Centric points and guidelines that will help readers apply what they've learned to their own projects and departments. In a 2013 study sponsored by the Institute of Internal Auditors ("IIA"), the seven key attribute areas identified to be a successful auditor include relationship building, partnering, communications, teamwork, diversity, continuous learning and integrity. Unfortunately, most professionals never obtain these skills as part of their college degrees, certifications and other ongoing training. They are left to their own devices when it comes to developing these talents. The book follows an easy-to-read fictional narrative to highlight areas for improvement, and uses common scenarios to illustrate how to apply the lessons. People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals focuses on many of these critical attributes. Topics include: Conflict Management Coaching and Mentoring Building an Effective Team and Team Dynamics Team Leadership Partnering and Relationship Building Effective Meeting Practices Brainstorming and Multivoting Assessing Corporate Culture Active Listening Non-verbal Communications Consensus Building These skills apply not only to internal auditors but also transfer across a broad range of business professions and industries, and from professional to personal life. They open doors, establish effective relationships, improve effectiveness, and can turn a "no" into a "yes." They are the true differentiator in advancing a career. For an auditor to be truly effective, great people skills are one of the most important tools in the box. People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals is a straightforward guide to getting along, getting what you want in a constructive manner, and becoming a world-class professional.
Author: Ronald E. Riggio
Publisher: Routledge
ISBN: 1135018189
Category : Psychology
Languages : en
Pages : 352
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Book Description
This edited volume explores different models, conceptualizations, and measures of leader interpersonal and influence "soft skills" that are so necessary for effective leadership. These include the communication skills, persuasion skills, political savvy, and emotional abilities used by leaders to inspire, motivate, and move followers toward the accomplishment of goals. The book emanates from the two-day-long 21st Kravis-de Roulet leadership conference, which brought together top scholars working in this area. The intent of the conference and this edited volume is to increase understanding of the interpersonal and influence skills, or "soft skills," of the leader, to highlight state-of-the-art research on the topic, and to provide clear, research-based guidelines for the development of leader skills.Chapter authors are recognized experts in their respective areas, and each section of the book will be introduced by an editor-authored chapter reviewing the specific topic area in brief.
Author: SUZANNE. DE JANASZ
Publisher:
ISBN: 9780077718633
Category :
Languages : en
Pages :
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Book Description
Author: Michael Fielding
Publisher: Juta and Company Ltd
ISBN: 9780702166501
Category : Business & Economics
Languages : en
Pages : 628
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Book Description
With a focus on outcomes-based education, this business communication manual caters to the needs of students of business communication at universities, technikons, and private colleges with updated information on writing e-mail messages and using the Internet. Adopting the premise that poor communication can cost an organization business and competitive status in the marketplace, this text focuses on refining and clarifying the products of communication within the company and with the public. Particular focus is paid to interpersonal conversation in small groups, formal meetings, and interviews; written clarity in internal business plans, e-mails, and memos; accessible materials for mass communication and public relations; and rules of basic grammar and punctuation. Examples of all mentioned tools are provided along with the theory and practice of their use.
Author: Donna Hardina, PhD
Publisher: Springer Publishing Company
ISBN: 0826108121
Category : Social Science
Languages : en
Pages : 512
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Book Description
"Specifically dedicated to the skills that social workers need to advance community practice, this creative book is long overdue. Grounded in the wisdom and evidence of well-honed interpersonal social work skills...Donna Hardina's new text takes community practice to a higher level than ever before developed in book form; indeed she displays the most thorough understanding of research on community practice that I have read in any community practice text."--Journal of Teaching in Social Work Community organization has been a major component of social work practice since the late 19th century. It requires a diverse set of abilities, interpersonal skills being among the most important. This textbook describes the essential interpersonal skills that social workers need in community practice and helps students cultivate them. Drawing from empirical literature on community social work practice and the authorís own experience working with community organizers, the book focuses on developing the macro-level skills that are especially useful for community organizing. It covers relationship-building, interviewing, recruitment, community assessment, facilitating group decision-making and task planning, creating successful interventions, working with organizations, and program evaluation, along with examples of specific applications. For clarity and ease of use, the author employs a framework drawn from a variety of community practice models, including social action and social planning, transformative/popular education and community development approaches, and multicultural and feminist approaches. The text is linked to the competencies outlined in the Council of Social Work Educationís (2008) Educational Policy and Accreditation Standards (EPAS), as well as ethics and values identified in the National Association of Social Workersí (NASW) Code of Ethics, and the International Federation of Social Workersí statement of ethical principles. Most chapters begin with a quote from a community organizer explaining how interpersonal skills are used in practice, and student exercises conclude each chapter. The text also addresses other important skills such as legislative advocacy, lobbying, and supervision. Key Features: Describes the essential skills social workers need in community practice and how to acquire them Includes examples of specific applications drawn from empirical literature and the authorís experience working with community organizers Grounded in social justice, strengths-based, and human rights perspectives Linked to competencies outlined in EPAS and values identified in the NASW Code of Ethics Based on a variety of community practice models
