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Author: Nicola Campbell
Publisher: Scarecrow Press
ISBN: 9780810835764
Category : Business & Economics
Languages : en
Pages : 164
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Book Description
Consists of two studies from an international organization working on future-oriented library issues. Nicola Campbell and Sue Sutherland, of the Canterbury Public Library in New Zealand, offer a case study demonstrating the importance of libraries' adapting to change quickly and effectively. They explore the process of change and outline strategies for maintaining organization and communication throughout the process. Kay Poustie, of the City of Stirling Public Libraries, Australia, proposes a model for successful customer service in libraries. She contrasts models identified in both literature and practice and discusses strategic planning for better customer service through application of these models. Lacks a subject index. Annotation copyrighted by Book News, Inc., Portland, OR
Author: Nicola Campbell
Publisher: Scarecrow Press
ISBN: 9780810835764
Category : Business & Economics
Languages : en
Pages : 164
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Book Description
Consists of two studies from an international organization working on future-oriented library issues. Nicola Campbell and Sue Sutherland, of the Canterbury Public Library in New Zealand, offer a case study demonstrating the importance of libraries' adapting to change quickly and effectively. They explore the process of change and outline strategies for maintaining organization and communication throughout the process. Kay Poustie, of the City of Stirling Public Libraries, Australia, proposes a model for successful customer service in libraries. She contrasts models identified in both literature and practice and discusses strategic planning for better customer service through application of these models. Lacks a subject index. Annotation copyrighted by Book News, Inc., Portland, OR
Author: Conny Ang
Publisher: Scarecrow Press
ISBN: 9780810835818
Category : Education
Languages : en
Pages : 154
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Book Description
This series is an innovative resource for public library professionals. Conny Äng discusses the great possibilities for libraries with the emergence of the electronic age, believing that new media will expand libraries' roles and make them more crucial to society.
Author: Ute Klaassen
Publisher: Scarecrow Press
ISBN: 9780810835771
Category : Business & Economics
Languages : en
Pages : 236
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Book Description
Sponsored by the Bertelsmann Foundation, the International Network of Public Libraries series recognizes the challenges faced by today's librarians. Consisting of sixteen experts from ten countries, the network strives to create a forum in which information and expertise can be shared in order to increase the effectiveness and efficiency of libraries. Their approach is highly practice-oriented; case studies present especially successful solutions. This series is an innovative resource for public library professionals. Ute Klaassen of the Gütersloh City Library, Germany and Chris Wiersma of the Grönigen City Library, the Netherlands, apply the concept of Total Quality Management (TQM) to the field of library science. They propose models and strategies for meeting the needs and expectations of library customers in order to gain their acceptance and loyalty. Thierry Giappiconi of the City Library of Frèsnes, France, discusses the implementation of marketing tools and techniques to complement and augment existing library strategies, discussing factors such as product, price, distribution, and promotion. Giappiconi cites the importance of setting high standards of customer service through close examination of customer needs.
Author: International Federation of Library Associations and Institutions. Section of Public Libraries
Publisher: NBD Biblion Publishers
ISBN: 9783598218279
Category : Language Arts & Disciplines
Languages : en
Pages : 178
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Book Description
The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.
Author: Lorcan Dempsey
Publisher: American Library Association
ISBN: 0838919979
Category : Language Arts & Disciplines
Languages : en
Pages : 308
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Book Description
Since he began posting in 2003, Dempsey has used his blog to explore nearly every important facet of library technology, from the emergence of Web 2.0 as a concept to open source ILS tools and the push to web-scale library management systems.
Author: David H. Stam
Publisher: Routledge
ISBN: 1136777849
Category : History
Languages : en
Pages : 586
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Book Description
Following the format of Fitzroy Dearborn's highly successful International Dictionary of Historic Places and International Dictionary of University Histories, the International Dictionary of Library Histories provides basic information for each institution - location and holdings - followed by an extensive (1,000-5,000 word) essay on its history as well as a Further Reading list. In addition, the dictionary includes introductory articles on the history of various types of libraries and a library history in various regions of the world. The dictionary profiles more than 200 institutions from around the world, including the world's most important research libraries and other libraries with globally or regionally notable collections, innovative traditions, and significant and interesting histories. The essays take advantage of the growing scholarship of library history to provide insightful overviews of each institution, including not only the traditional values of these libraries but their innovations as well, such as developments in automated systems and electronic delivery. The profiles will emphasize the unique materials of research in these institutions - archives, manuscripts, personal and institutional papers. The introductory articles on types of libraries include topics ranging from theological libraries to prison libraries, from the ancient to the digital. An international team of more than 200 leading scholars in the field have contributed essays to the project.
Author: United States Information Agency
Publisher:
ISBN:
Category : Overseas information libraries, American
Languages : en
Pages : 76
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Book Description
Author: Martin A. Kesselman
Publisher: CRC Press
ISBN: 1420030639
Category : Computers
Languages : en
Pages : 334
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Book Description
Providing new insights into the role of librarianship in an age of socioeconomic, environmental, and political transformation, Global Librarianship illustrates how globally networked environments promote and increase the sharing and dissemination of ideas, information, and solutions to obstacles affecting libraries. This reference showcases methods
Author: Kay Ann Cassell
Publisher: Rowman & Littlefield
ISBN: 1538112698
Category : Language Arts & Disciplines
Languages : en
Pages : 237
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Book Description
Public Libraries and Their Communities: An Introduction provide an overview of public librarianship today. It covers library organization, policy development, staffing, fiscal organization including funding sources and budgets, the legal framework, relationships with local and state governments, advocacy, services and service development for different age groups and for different groups of users, development of programming and outreach, collection development, promotion and marketing, and current issues and trends. In addition to context and concepts, the book uses many examples from both large and small public libraries to bring principles to life. Examples include real library policies, case studies, strategic planning, organization charts and library budgets. Many think that public libraries are not complicated to run.This book aims to show that public libraries are very complicated and require much skill on the part of the director, staff, and Board of Trustees to meet the needs of their local users.Advocacy and marketing have become important parts of the work of public libraries. Funding is always challenging so public libraries must constantly be making the local government and its citizens aware of the public library – its programs, collections, and services. This book's focus is on how public libraries reach beyond the walls of their buildings and touch the lives of their citizens.Meeting community interests and needs is essential for 21st century public libraries. For students the book offers discussion questions at the end of each chapter. These questions also provide discussion starters for public library staff development.
Author: Frances Laverne Carroll
Publisher: Rlpg/Galleys
ISBN:
Category : Language Arts & Disciplines
Languages : en
Pages : 392
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Book Description
This is a collage of experiences in the transfer of library technical information,usually between developed and developing countries. Every continent is represented, and the experiences reflect both the variety of tasks handled and the diversity of the cultural milieux in which they operate.
