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Author: Pat Weaver-Meyers
Publisher: Association of Research Libr
ISBN:
Category : Language Arts & Disciplines
Languages : en
Pages : 32
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Book Description
A dramatic increase in interlibrary loan (ILL) in academic and research libraries in the last five years, combined with a changing office environment, is forcing reassessment of the relationship between the volume and cost of loans to service quality. In the spring of 1988, a survey was sent to 116 member libraries of the Association of Research Libraries (ARL) to gather data about workload, professional and non-professional staffing levels, use of bibliographic utilities, fillrates, and perceptions about staffing adequacy. This report uses the 76 responses received to present an overview of ILL staffing patterns, test assumptions about workloads and fillrates, and suggest some guidelines for libraries to follow in the analysis of their own efficiency and effectiveness. In conclusion, it is suggested that the importance of professionals in ILL may be underestimated, and that increasing ILL activity may be causing a reduction in the quality of service in borrowing operations. Six tables highlight survey responses. Appended are a copy of the survey and cover letter; a self-analysis workform showing median productivity levels for libraries found to be effective and efficient in ILL operations; and linear and quadratic correlations and a chart for monthly analysis of unfills. (11 references) (NRP)
Author: National Library of Medicine (U.S.)
Publisher:
ISBN:
Category : Interlibrary loans
Languages : en
Pages : 8
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Book Description
Author: Pat Weaver-Meyers
Publisher: Association of Research Libr
ISBN:
Category : Language Arts & Disciplines
Languages : en
Pages : 32
Get Book Here
Book Description
A dramatic increase in interlibrary loan (ILL) in academic and research libraries in the last five years, combined with a changing office environment, is forcing reassessment of the relationship between the volume and cost of loans to service quality. In the spring of 1988, a survey was sent to 116 member libraries of the Association of Research Libraries (ARL) to gather data about workload, professional and non-professional staffing levels, use of bibliographic utilities, fillrates, and perceptions about staffing adequacy. This report uses the 76 responses received to present an overview of ILL staffing patterns, test assumptions about workloads and fillrates, and suggest some guidelines for libraries to follow in the analysis of their own efficiency and effectiveness. In conclusion, it is suggested that the importance of professionals in ILL may be underestimated, and that increasing ILL activity may be causing a reduction in the quality of service in borrowing operations. Six tables highlight survey responses. Appended are a copy of the survey and cover letter; a self-analysis workform showing median productivity levels for libraries found to be effective and efficient in ILL operations; and linear and quadratic correlations and a chart for monthly analysis of unfills. (11 references) (NRP)
Author: Frances C. Fowler
Publisher: Prentice Hall
ISBN: 9780132678117
Category : Education
Languages : en
Pages : 0
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Book Description
For courses in Educational Policy and Educational Leadership; For potential and current K-12 administrators From a leader in the field-a comprehensive text covering education policy and the policy process that encourages future educational leaders to be proactive-and gives them a firm understanding of educational policy and the important political theories upon which it is based. While expressing the belief that it is important for today's school leaders to know how to track educational policies and to seek to influence them, Frances Fowler, a well respected authority in the field of educational policy, recognises that most leaders have little or no background in political science or policy studies and even less experience with the state politics of education. For these future and current administrators, Professor Fowler presents essential background information about the cultural, economic, demographic, and institutional roots of educational policy. She identifies and describes the major policy actors, and gives educators in depth descriptions of each stage of the policy process, complete with numerous examples of how policy unfolds in the development of educational policy. A goal of the book is to ensure that educational leaders understand the basic political theories that underpin educational policy development. To that end, the author provides example of how to apply this knowledge in everyday practice.
Author: Emily Knox
Publisher: ALA Neal-Schuman
ISBN: 9781555706784
Category : Document delivery
Languages : en
Pages : 0
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Book Description
"This indispensable guide is armed with concise, easily digestible ratings from an authoritative dream-team of praciticing librarians and information professinals." "E-Reference Ratings test drives 180 resoruces in 14 subject areas, from Arts to Science to Technology and everything in between. Each subject category is matched with an easy-to-understand chart that ranks tools from one to four stars, in seven categories, including Scope, Writing, Design, Bells and Whistles, Ease of Use, Linking, and Value." "In-depth descriptions of each tool are included, and a multitude of added features, including contributor biographies and exhaustive indexes, will earn this guide a spot at every reference desk."--Jacket.
Author: Pat L Weaver-Meyers
Publisher: Routledge
ISBN: 1136370951
Category : Language Arts & Disciplines
Languages : en
Pages : 276
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Book Description
This book contains the results of the first and only multi-institution study of interlibrary loan and document delivery customer satisfaction among academic library patrons. By examining customer perceptions and ILL/DD activities, Interlibrary Loan/Document Delivery and Customer Satisfaction: Strategies for Redesigning Services allows library administrators and managers to better understand service needs and shows them where to best allocate resources. The volume includes current reports on workload and staffing in ILL, analysis of current ILL statistical software packages, reports of on-site software development, and suggestions for the future of ILL/DD services. As ILL and DD are the fastest growing services in academic libraries, having a tool that provides so much comparative data on service quality, efficiency, and effectiveness is crucial for librarians in search of solutions to an array of ILL/DD problems.Interlibrary Loan/Document Delivery and Customer Satisfaction is a valuable resource for academic librarians, public and special librarians struggling with ILL/DD issues, DD providers (commercial or otherwise), and students in the field of library and information studies. Readers become immersed in the issues as this book: describes the development of local software to reduce the tedious tasks involved in request fulfillment, freeing office personnel to tackle more difficult requests analyzes how important delivery speed is to academic ILL/DD requestors and suggests when investing additional resources in improving delivery speed may be a waste of money provides comparative data on how many requests can be processed by the typical ILL office staff member debunks some long-held assumptions about delivery speed sets guidelines for efficiency and effectiveness proposes two strategies for redesigning ILL services to incorporate new developments in technology and innovative approaches toward long-standing, traditional servicesInterlibrary Loan/Document Delivery and Customer Satisfaction is useful not only to administrators interested in redesigning ILL and DD, but also to other libraries interested in comparing the speed and effectiveness of their service with some positively evaluated services provided by high-volume libraries. The software review helps providers implement the best choice of software for their offices and provides in-depth discussions about the strategies needed to further develop one’s own software to reduce workload. At a time when the tenets of Total Quality Management and customer satisfaction are the focus of many managers, interlibrary loan and document delivery are transforming from peripheral services to primary services in the academic library. Interlibrary Loan/Document Delivery and Customer Satisfaction reflects the convergence of these trends and provides a great snapshot of services provided by a representative group of academic libraries.
Author: Association of Research Libraries. Systems and Procedures Exchange Center
Publisher: Association of Research Libr
ISBN:
Category : Academic libraries
Languages : en
Pages : 128
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Book Description
Author: Cherié L. Weible
Publisher: American Library Association
ISBN: 0838992951
Category : Language Arts & Disciplines
Languages : en
Pages : 144
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Book Description
Consortia and other library partnerships are now sharing ever larger fractions of their collections, and this book gives library staff the tools necessary for a smoothly functioning ILL system.
Author: Vernon E. Palmour
Publisher: Praeger
ISBN:
Category : Language Arts & Disciplines
Languages : en
Pages : 152
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Book Description
Author: Association of Research Libraries. Systems and Procedures Exchange Center
Publisher: Association of Research Libr
ISBN:
Category : Academic libraries
Languages : en
Pages : 136
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Book Description
Author: Rolland E. Stevens
Publisher: Association of Research Libr
ISBN:
Category : Interlibrary loans
Languages : en
Pages : 76
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Book Description
