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Author: Ron Willingham
Publisher: Simon and Schuster
ISBN: 0743281756
Category : Business & Economics
Languages : en
Pages : 292
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Book Description
Every company today recognizes the importance of good customer service and putting the customer first. Why, then, do service people so often treat us as though we're supposed to serve them, rather than the opposite? How often do we feel neglected, frustrated, or just plain unhappy -- wondering what happened to basic civility and common courtesy? Why do things seem to be getting worse rather than better? And how can businesses train employees to offer customers the courtesy and attention they are entitled to? Ron Willingham, whose seminars and training sessions have helped big companies around the world change their employees' behavior, offers a new and subtler way of looking at customer service. Instead of the traditional "paint an artificial smile on your face" approach, Integrity Service brings the whole person into the service experience, showing that good customer relationships grow from employees' beliefs about who they are and what's possible for them to achieve, what career rewards they deserve, and what value they can give customers. Integrity Service presents fundamental principles that lead to individual success and gives readers specific action guidelines for on and off the job. Willingham's documented success through his seminars and programs ensures that the hands-on help in this book will bring employees and managers to a new understanding of the nature of service. In a world of automated phone systems and constantly frustrated customers, Ron Willingham provides a proven program that empowers employees to provide the superior service that people really want and deserve.
Author: Ron Willingham
Publisher: Simon and Schuster
ISBN: 0743281756
Category : Business & Economics
Languages : en
Pages : 292
Get Book
Book Description
Every company today recognizes the importance of good customer service and putting the customer first. Why, then, do service people so often treat us as though we're supposed to serve them, rather than the opposite? How often do we feel neglected, frustrated, or just plain unhappy -- wondering what happened to basic civility and common courtesy? Why do things seem to be getting worse rather than better? And how can businesses train employees to offer customers the courtesy and attention they are entitled to? Ron Willingham, whose seminars and training sessions have helped big companies around the world change their employees' behavior, offers a new and subtler way of looking at customer service. Instead of the traditional "paint an artificial smile on your face" approach, Integrity Service brings the whole person into the service experience, showing that good customer relationships grow from employees' beliefs about who they are and what's possible for them to achieve, what career rewards they deserve, and what value they can give customers. Integrity Service presents fundamental principles that lead to individual success and gives readers specific action guidelines for on and off the job. Willingham's documented success through his seminars and programs ensures that the hands-on help in this book will bring employees and managers to a new understanding of the nature of service. In a world of automated phone systems and constantly frustrated customers, Ron Willingham provides a proven program that empowers employees to provide the superior service that people really want and deserve.
Author: Ron Willingham
Publisher: Currency
ISBN: 0385509561
Category : Business & Economics
Languages : en
Pages : 239
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Book Description
“I have observed several hundred salespeople who were taught to use deceptive practices like ‘bait and switch’ and encouraged to play negotiation games with customers... In the same industry, I have observed countless people who had been taught to sell with high integrity. Ironically, their customer satisfaction, profit margins, and salesperson retention were significantly higher.” — Ron Willingham If you’ve tried manipulative, self-focused selling techniques that demean you and your customer, if you’ve ever wondered if selling could be more than just talking people into buying, then Integrity Selling for the 21st Century is the book for you. Its concept is simple: Only by getting to know your customers and their needs — and believing that you can meet those needs — will you enjoy relationships with customers built on trust. And only then, when you bring more value to your customers than you receive in payment, will you begin to reap the rewards of high sales. Since the publication of Ron Willingham’s enormously successful first book, Integrity Selling, his sales program has been adopted by dozens of Fortune 500 companies, such as Johnson & Johnson and IBM, as well as the American Red Cross and the New York Times. In his new book, Integrity Selling for the 21st Century, Willingham explains how his selling system relates to today’s business climate — when the need for integrity is greater than ever before. Integrity Selling for the 21st Century teaches a process of self-evaluation to help you become a stellar salesperson in any business climate. Once you’ve established your own goals and personality traits, you’ll be able to evaluate them in your customers and adapt your styles to create a more trusting, productive relationship. Drawing upon Willingham’s years of experience and success stories from sales forces of the more than 2,000 companies that have adopted the Integrity Selling system, Ron Willingham has created a blueprint for achieving success in sales while staying true to your values.
Author: Rolf Oppliger
Publisher: Artech House
ISBN: 1608079996
Category : Computers
Languages : en
Pages : 304
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Book Description
This completely revised and expanded second edition of SSL and TLS: Theory and Practice provides an overview and a comprehensive discussion of the Secure Sockets Layer (SSL), Transport Layer Security (TLS), and Datagram TLS (DTLS) protocols that are omnipresent in today's e-commerce and e-business applications and respective security solutions. It provides complete details on the theory and practice of the protocols, offering readers a solid understanding of their design principles and modes of operation. Updates to this edition include coverage of the recent attacks against the protocols, newly specified extensions and firewall traversal, as well as recent developments related to public key certificates and respective infrastructures. This book targets software developers, security professionals, consultants, protocol designers, and chief security officers who will gain insight and perspective on the many details of the SSL, TLS, and DTLS protocols, such as cipher suites, certificate management, and alert messages. The book also comprehensively discusses the advantages and disadvantages of the protocols compared to other Internet security protocols and provides the details necessary to correctly implement the protocols while saving time on the security practitioner's side.
Author: Rolf Oppliger
Publisher: Artech House
ISBN: 1685690165
Category : Computers
Languages : en
Pages : 383
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Book Description
Now in its Third Edition, this completely revised and updated reference provides a thorough and comprehensive introduction into the SSL, TLS, and DTLS protocols, explaining all the details and technical subtleties and showing how the current design helps mitigate the attacks that have made press headlines in the past. The book tells the complete story of TLS, from its earliest incarnation (SSL 1.0 in 1994), all the way up to and including TLS 1.3. Detailed descriptions of each protocol version give you a full understanding of why the protocol looked like it did, and why it now looks like it does. You will get a clear, detailed introduction to TLS 1.3 and understand the broader context of how TLS works with firewall and network middleboxes, as well the key topic of public infrastructures and their role in securing TLS. You will also find similar details on DTLS, a close sibling of TLS that is designed to operate over UDP instead of TCP. The book helps you fully understand the rationale behind the design of the SSL, TLS, and DTLS protocols and all of its extensions. It also gives you an in-depth and accessible breakdown of the many vulnerabilities in earlier versions of TLS, thereby more fully equipping you to properly configure and use the protocols in the field and protect against specific (network-based) attacks. With its thorough discussion of widely deployed network security technology, coupled with its practical applications you can utilize today, this is a must-have book for network security practitioners and software/web application developers at all levels.
Author: Weidong Kou
Publisher: Springer Science & Business Media
ISBN: 1461561531
Category : Computers
Languages : en
Pages : 213
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Book Description
Security is the science and technology of secure communications and resource protection from security violation such as unauthorized access and modification. Putting proper security in place gives us many advantages. It lets us exchange confidential information and keep it confidential. We can be sure that a piece of information received has not been changed. Nobody can deny sending or receiving a piece of information. We can control which piece of information can be accessed, and by whom. We can know when a piece of information was accessed, and by whom. Networks and databases are guarded against unauthorized access. We have seen the rapid development of the Internet and also increasing security requirements in information networks, databases, systems, and other information resources. This comprehensive book responds to increasing security needs in the marketplace, and covers networking security and standards. There are three types of readers who are interested in security: non-technical readers, general technical readers who do not implement security, and technical readers who actually implement security. This book serves all three by providing a comprehensive explanation of fundamental issues of networking security, concept and principle of security standards, and a description of some emerging security technologies. The approach is to answer the following questions: 1. What are common security problems and how can we address them? 2. What are the algorithms, standards, and technologies that can solve common security problems? 3.
Author: Jiadong Sun
Publisher: Springer Nature
ISBN: 9811537119
Category : Technology & Engineering
Languages : en
Pages : 783
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Book Description
China Satellite Navigation Conference (CSNC 2020) Proceedings presents selected research papers from CSNC 2020 held during 22nd-25th November in Chengdu, China. These papers discuss the technologies and applications of the Global Navigation Satellite System (GNSS), and the latest progress made in the China BeiDou System (BDS) especially. They are divided into 13 topics to match the corresponding sessions in CSNC2020, which broadly covered key topics in GNSS. Readers can learn about the BDS and keep abreast of the latest advances in GNSS techniques and applications.
Author: Rolf Oppliger
Publisher: Artech House
ISBN: 9781580531665
Category : Computers
Languages : en
Pages : 434
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Book Description
This pioneering guide to Internet and intranet security is the first to cover all of the relevant technologies in one comprehensive reference, and enhances the ability to create and deploy secure architectures. It gives users the knowledge needed for improved productivity, whether setting up commerce on line, assembling a firewall, or selecting access controls and cryptographic protocols to secure TCP/IP-based networks.
Author: AICPA
Publisher: John Wiley & Sons
ISBN: 1945498609
Category : Business & Economics
Languages : en
Pages : 496
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Book Description
Updated as of January 1, 2018, this guide includes relevant guidance contained in applicable standards and other technical sources. It explains the relationship between a service organization and its user entities, provides examples of service organizations, describes the description criteria to be used to prepare the description of the service organization’s system, identifies the trust services criteria as the criteria to be used to evaluate the design and operating effectiveness of controls, explains the difference between a type 1 and type 2 SOC 2 report, and provides illustrative reports for CPAs engaged to examine and report on system and organization controls at a service organization. It also describes the matters to be considered and procedures to be performed by the service auditor in planning, performing, and reporting on SOC 2 and SOC 3 engagements. New to this edition are: Updated for SSAE No. 18 (clarified attestation standards), this guide has been fully conformed to reflect lessons learned in practice Contains insight from expert authors on the SOC 2 working group composed of CPAs who perform SOC 2 and SOC 3 engagements Includes illustrative report paragraphs describing the matter that gave rise to the report modification for a large variety of situations Includes a new appendix for performing and reporting on a SOC 2 examination in accordance with International Standards on Assurance Engagements (ISAEs) or in accordance with both the AICPA’s attestation standards and the ISAEs
Author: Cincinnati (Ohio) Chamber of Commerce and Merchants' Exchange. Impartial Committee on Workmen's Compensation Insurance
Publisher:
ISBN:
Category : Employers' liability insurance
Languages : en
Pages : 1042
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Book Description
Author: Steven Furnell
Publisher: Artech House
ISBN: 1596932295
Category : Computers
Languages : en
Pages : 377
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Book Description
This one-stop reference gives you the latest expertise on everything from access control and network security, to smart cards and privacy. Representing a total blueprint to security design and operations, this book brings all modern considerations into focus. It maps out user authentication methods that feature the latest biometric techniques, followed by authorization and access controls including DAC, MAC, and ABAC and how these controls are best applied in todayOCOs relational and multilevel secure database systems."
