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Author: John K. Lee
Publisher: John Wiley & Sons
ISBN: 0471428663
Category : Computers
Languages : en
Pages : 464
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Book Description
Service level agreements (SLAs) offer service providers a way todistinguish themselves from their competitors in today's volatile,hypercompetitive market. This book offers an innovative approachthat takes full advantage of current interface, automation, andInternet-based distribution and reporting technologies. * Addresses business-level SLAs, not just device-level SLAs * Describes a revolutionary approach that combines networkmanagement, service management, field service activities,entitlement, and rating with workflow automation technologies
Author: John K. Lee
Publisher: John Wiley & Sons
ISBN: 0471428663
Category : Computers
Languages : en
Pages : 464
Get Book Here
Book Description
Service level agreements (SLAs) offer service providers a way todistinguish themselves from their competitors in today's volatile,hypercompetitive market. This book offers an innovative approachthat takes full advantage of current interface, automation, andInternet-based distribution and reporting technologies. * Addresses business-level SLAs, not just device-level SLAs * Describes a revolutionary approach that combines networkmanagement, service management, field service activities,entitlement, and rating with workflow automation technologies
Author: Philipp Wieder
Publisher: Springer Science & Business Media
ISBN: 1441973206
Category : Computers
Languages : en
Pages : 185
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Book Description
As Grids and service-oriented architectures have evolved to a common infrastructure for providing and consuming services in research and commercial environments, mechanisms are needed to agree on the objectives and the quality of such service provision. There is a clear trend to use electronic contracts between service consumers and one or more service providers, in order to achieve the necessary reliability and commitment from all parties. Service Level Agreements (SLAs) are the means to model and manage such contracts in a unified way. Grids and Service-Oriented Architectures for Service Level Agreements, the thirteenth volume of the CoreGRID series, contains current research and up-to date solutions from research and business communities presented at the IEEE Grid 2009 Workshop on Service Level Agreements in Grids, and the Service Level Agreements in Grids Dagstuhl Seminar 2009. The contributions in this volume cover Grid environments, but also generic models for SLA management that are applicable to service-oriented systems in general, like market-economic strategies, negotiation models, or monitoring infrastructures. Grids and Service-Oriented Architectures for Service Level Agreements is designed for a professional audience composed of researchers and practitioners within the Grid community industry, and is also suitable for advanced-level students in computer science.
Author: Philipp Wieder
Publisher: Springer Science & Business Media
ISBN: 1461416140
Category : Computers
Languages : en
Pages : 368
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Book Description
Service Level Agreements for Cloud Computing provides a unique combination of business-driven application scenarios and advanced research in the area of service-level agreements for Clouds and service-oriented infrastructures. Current state-of-the-art research findings are presented in this book, as well as business-ready solutions applicable to Cloud infrastructures or ERP (Enterprise Resource Planning) environments. Service Level Agreements for Cloud Computing contributes to the various levels of service-level management from the infrastructure over the software to the business layer, including horizontal aspects like service monitoring. This book provides readers with essential information on how to deploy and manage Cloud infrastructures. Case studies are presented at the end of most chapters. Service Level Agreements for Cloud Computing is designed as a reference book for high-end practitioners working in cloud computing, distributed systems and IT services. Advanced-level students focused on computer science will also find this book valuable as a secondary text book or reference.
Author: Dave Armes
Publisher: Van Haren
ISBN: 9401805784
Category : Architecture
Languages : en
Pages : 225
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Book Description
For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Service Integration is the set of principles and practices, which facilitate the collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model. SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service. This is the first book that describes the concepts of SIAM. It is intended for: ITSM professionals working in integrated multi-sourced environments; Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment; Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers business and users; Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment.
Author: William A. Yarberry, Jr.
Publisher: CRC Press
ISBN: 9780849399954
Category : Technology & Engineering
Languages : en
Pages : 320
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Book Description
In this real-world guide for telephony decision makers, the author presents practical techniques for selecting, implementing, and managing voice communications systems-including Voice over IP. It enables buyers to focus on telephony systems that fit their organization's needs. It provides a wealth of new ideas that will enable them to provide new services, existing services at a lower cost, and "zero downtime" service levels. It helps them to quickly articulate a telephony strategy that encompasses large and small offices, domestic and international locations, and a heterogeneous hardware/software environment.
Author: Madjid Fathi
Publisher: Springer Science & Business Media
ISBN: 3642344712
Category : Technology & Engineering
Languages : en
Pages : 362
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Book Description
The Scientific Network of Integrated Systems, Design and Technology (ISDT) is an initiative that has been established to respond industrial needs for integration of “Knowledge Technology" (KT) with multi- and inter-disciplinary applications. In particular the objective of ISDT is to incorporate multilateral engineering disciplines i.e. Composite-, Automotive-, Industrial- , Control- and Micro-Electronics Engineering, and derive knowledge for design and development of innovative product and services. In this context, the discourse of KT is established to address effective use of Knowledge Management, Semantic Technology, Information Systems and Software Engineering towards evolution of adaptive and intelligent systems for industrial applications. This carefully edited book presents the results of the latest ISDT meeting with special involvement of leading researchers and industries whose contributions are presented in the book chapters. This book consists of three main chapters namely: · Chapter 1: Applied Knowledge Management in Practice · Chapter 2: Semantic Technologies for Industrial Management and Process Controlling · Chapter 3: Knowledge Driven Approaches for Product Engineering Each article presents a unique in-progress research with respect to the target goal of improving our common understanding of KT integration and promoting further researches and cooperation in future.
Author: Kenneth R. Bainey
Publisher: Artech House
ISBN: 9781580538299
Category : Business & Economics
Languages : en
Pages : 508
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Book Description
Annotation "Integrated IT Project Management: A Model-Centric Approach utilizes practical applications of real-world policies, roles and responsibilities, templates, process flows, and checklists for each of these three component processes. It shows how such processes ensure optimum utilization of people, process, and technology resources during the management and delivery of IT projects. The book provides insight into the key components of the Rational Unified Process from IBM Rational Corporation and the Project Management Body of knowledge PMBOK from the Project Management Institute (PMI) illustrating how they work together and align based on industry processing standards."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved
Author: Erik Veerman
Publisher: John Wiley & Sons
ISBN: 0470593946
Category : Computers
Languages : en
Pages : 479
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Book Description
An authoritative guide to designing effective solutions for datacleansing, ETL, and file management with SQL Server 2008Integration Services SQL Server Integration Services (SSIS) is the leading tool inthe data warehouse industry, used for performing extraction,transformation, and load operations. After an overview of SSIS architecture, the authors walk you aseries of real-world problems and show various techniques forhandling them. Shows you how to design SSIS solutions for data cleansing, ETLand file management Demonstrates how to integrate data from a variety of datasources, Shows how to monitor SSIS performance, Demonstrates how to avoid common pitfalls involved with SSISdeployment Explains how to ensure performance of the deployed solution andeffectively handle unexpected system failures and outages The companion Web site provides sample code and databasescripts that readers can directly implement This book shows you how to design, build, deploy, and managesolutions to real-world problems that SSIS administrators anddevelopers face day-to-day.
Author: Claire Agutter
Publisher: IT Governance Publishing Ltd
ISBN: 1787783154
Category : Computers
Languages : en
Pages : 344
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Book Description
Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Professional certification. Prepare for your SIAM™ Professional exam and understand how SIAM can benefit your organization.
Author: Pradeep Kumar Ray
Publisher: Springer Science & Business Media
ISBN: 1461500893
Category : Business & Economics
Languages : en
Pages : 405
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Book Description
E-Business covers a broad spectrum of businesses based on the Internet, including e-commerce, e-healthcare, e-government and e tailing. While substantial attention is being given to the planning and development of e-business applications, the efficiency and effectiveness of e-business systems will largely depend on management solutions. These management solutions demand a good grasp of both the technical and business perspectives of an e-business service. There have been many books on the Internet based on e-commerce, Internet protocols, distributed components etc. However, none of these books address the problem of managing e business as a set of networked services. They do not link enterprise management with network and systems management. This book provides an overview of the emerging techniques for IT service management from a business perspective with case studies from telecommunication and healthcare sectors. It integrates the business perspective with relevant technical standards, such as SNMP, WBEM and DMI. This book presents some concepts and methodologies that enable the development of effective and efficient management systems for networked services. The book is intended to familiarize practicing managers, engineers, and graduate level students with networked service management concepts, architectures and methodologies with reference to evolving standards. It should be useful in a number of disciplines, such as business management, information systems, computers and networking, and telecommunications. Appendix 2 is based on TeleManagement (TM) Forum's documents on TOM (GB921,GB910 and GB908). While this appendix has explained the basic management concept of an e-telco, TMForum now recommends the use of eTOM as explained in www.tmforum.com. An overview of eTOM is available in the report The TeleManagement Forum's enhanced Telecom Operations Map (eTOM) by Michael Kelly appearing in the Journal of Network and Systems Management in March 2003.
