Instant Manager: Dealing with Difficult People PDF Download
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Author: Karen Mannering
Publisher: Hodder & Stoughton
ISBN: 1444149318
Category : Business & Economics
Languages : en
Pages : 234
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Book Description
Whether you are building your career as a manager by taking professional qualifications or you simply want to enhance your management skills this Instant Manager title, based on one of the six UK national occupational standards for managers, is exactly what you need! This is an inexpensive, concise but above all authoritative guide to getting results, particularly in the key areas of finance and sustainability. Based on ten key questions, each chapter ends with a summary and action checklist to crystallise what you have learnt. The portable format allows you to carry the book wherever you go and to fit learning and development into your busy work life
Author: Karen Mannering
Publisher: Hodder & Stoughton
ISBN: 1444149318
Category : Business & Economics
Languages : en
Pages : 234
Get Book Here
Book Description
Whether you are building your career as a manager by taking professional qualifications or you simply want to enhance your management skills this Instant Manager title, based on one of the six UK national occupational standards for managers, is exactly what you need! This is an inexpensive, concise but above all authoritative guide to getting results, particularly in the key areas of finance and sustainability. Based on ten key questions, each chapter ends with a summary and action checklist to crystallise what you have learnt. The portable format allows you to carry the book wherever you go and to fit learning and development into your busy work life
Author: Renee Evenson
Publisher: AMACOM
ISBN: 0814432999
Category : Business & Economics
Languages : en
Pages : 242
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Book Description
How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as: 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication actions to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. "Why This Works" sections that provide detailed explanations. Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.
Author: Naomi Langford Wood
Publisher: Hodder & Stoughton
ISBN: 9780340946510
Category : Communication in management
Languages : en
Pages : 0
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Book Description
Economics.
Author: Sidney Callis
Publisher: Teach Yourself
ISBN: 1444134159
Category : Business & Economics
Languages : en
Pages : 327
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Book Description
Part of a vital series for today's manager, produced in conjunction with the CMI, 'Instant Manager: Working with People' is for managers who want to take their career all the way. Practical and down to earth, it concludes with a fascinating interview with Digby, Lord Jones, formerly Chief Executive of the CBI.
Author: Marilyn Pincus
Publisher: Simon and Schuster
ISBN: 1593371861
Category : Business & Economics
Languages : en
Pages : 224
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Book Description
"Managing Difficult People" helps readers identify and deal with personality types such as the bully, the complainer, the know-it-all, the silent type, the social butterfly, the rookie, the manipulator, and more.
Author: Carrie Mason-Draffen
Publisher: Red Wheel/Weiser
ISBN: 1564149382
Category : Business & Economics
Languages : en
Pages : 190
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Book Description
Presents advice for dealing with difficult individuals in the workplace, using examples of specific situations along with responses and actions that can be effective in reducing conflict.
Author:
Publisher: ReadHowYouWant.com
ISBN: 1427096651
Category :
Languages : en
Pages : 278
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Book Description
Author:
Publisher: ReadHowYouWant.com
ISBN: 1427096678
Category :
Languages : en
Pages : 438
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Book Description
Author: Michael Armstrong
Publisher: Kogan Page Publishers
ISBN: 0749451637
Category : Business & Economics
Languages : en
Pages : 360
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Book Description
This new edition of the bestselling "How to be an Even Better Manager" covers 50 topics organized into three key areas: managing people, managing activities and processes, and managing and developing oneself.
Author: Gill Hasson
Publisher: John Wiley & Sons
ISBN: 0857085719
Category : Family & Relationships
Languages : en
Pages : 215
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Book Description
DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.
