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Author: Larry Freed
Publisher: John Wiley & Sons
ISBN: 1118779487
Category : Business & Economics
Languages : en
Pages : 290
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Book Description
How does a CEO, manager, or entrepreneur begin to sort out what defines and drives a good customer experience and how it can be measured and made actionable? If you know how well the customer experience is satisfying your customers and you know how to increase their satisfaction, you can then increase sales, return visits, recommendations, loyalty, and brand engagement across all channels. More reliable and more useful data leads to better decisions and better results. Innovating Analytics is also about the need for a comprehensive measurement ecosystem to accurately assess and improve the other elements of customer experience. This is a time of great change and great opportunity. The companies that use the right tools and make the right assessments of how to satisfy their customers will have the competitive advantage. Innovating Analytics introduces an index that measures a customer’s likelihood to recommend and the likelihood to detract. The current concept of the Net Promoter Score (NPS) that has been adopted by many companies during the last decade—is no longer accurate, precise or actionable. This new metric called the Word of Mouth Index (WoMI) has been tested on hundreds of companies and with over 1.5 million consumers over the last two years. Author Larry Freed details the improvement that WoMI provides within what he calls the Measurement Ecosystem. He then goes on to look at three other drivers of customer satisfaction along with word of mouth: customer acquisition, customer loyalty, and customer conversion.
Author: Larry Freed
Publisher: John Wiley & Sons
ISBN: 1118779487
Category : Business & Economics
Languages : en
Pages : 290
Get Book Here
Book Description
How does a CEO, manager, or entrepreneur begin to sort out what defines and drives a good customer experience and how it can be measured and made actionable? If you know how well the customer experience is satisfying your customers and you know how to increase their satisfaction, you can then increase sales, return visits, recommendations, loyalty, and brand engagement across all channels. More reliable and more useful data leads to better decisions and better results. Innovating Analytics is also about the need for a comprehensive measurement ecosystem to accurately assess and improve the other elements of customer experience. This is a time of great change and great opportunity. The companies that use the right tools and make the right assessments of how to satisfy their customers will have the competitive advantage. Innovating Analytics introduces an index that measures a customer’s likelihood to recommend and the likelihood to detract. The current concept of the Net Promoter Score (NPS) that has been adopted by many companies during the last decade—is no longer accurate, precise or actionable. This new metric called the Word of Mouth Index (WoMI) has been tested on hundreds of companies and with over 1.5 million consumers over the last two years. Author Larry Freed details the improvement that WoMI provides within what he calls the Measurement Ecosystem. He then goes on to look at three other drivers of customer satisfaction along with word of mouth: customer acquisition, customer loyalty, and customer conversion.
Author: Theodore W. Frick
Publisher: Routledge
ISBN: 1000454770
Category : Education
Languages : en
Pages : 136
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Book Description
Innovative Learning Analytics for Evaluating Instruction covers the application of a forward-thinking research methodology that uses big data to evaluate the effectiveness of online instruction. Analysis of Patterns in Time (APT) is a practical analytic approach that finds meaningful patterns in massive data sets, capturing temporal maps of students’ learning journeys by combining qualitative and quantitative methods. Offering conceptual and research overviews, design principles, historical examples, and more, this book demonstrates how APT can yield strong, easily generalizable empirical evidence through big data; help students succeed in their learning journeys; and document the extraordinary effectiveness of First Principles of Instruction. It is an ideal resource for faculty and professionals in instructional design, learning engineering, online learning, program evaluation, and research methods.
Author: Nachiappan Subramanian
Publisher: Wspc (Europe)
ISBN: 9781800610002
Category : Planning
Languages : en
Pages : 0
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Book Description
Innovation analytics is an emerging paradigm that integrates information/knowledge, analytics, digital twins and artificial intelligence to support and manage the entire lifecycle of a product and process from inception, through engineering design and manufacture, to service and disposal of manufactured products. Innovation analytics is set to become an integral part of the innovation lifecycle to help make smart, agile decisions and accelerate business growth. Innovation Analytics: Tools for Competitive Advantage provides a comprehensive overview of the challenges and opportunities behind the latest research surrounding technological advances driving innovation analytics; the transition of analytical ideas to interdisciplinary teams; the development of deep synchronicity of skills and production innovation; and the use of innovation analytics in multiple stages of product and process evolution. In exploring the impact of emerging developments in the current climate, researchers and academics will be able to gain insight into real-world usage of analytics for innovation and its contribution toward society. As such, students, scientists, engineers, academics, and management professionals alike will find this title beneficial.
Author: Mao Lin Huang
Publisher: Information Science Reference
ISBN: 9781466643093
Category : Electronic books
Languages : en
Pages : 0
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Book Description
Due to rapid advances in hardware and software technologies, network infrastructure and data have become increasingly complex, requiring efforts to more effectively comprehend and analyze network topologies and information systems. Innovative Approaches of Data Visualization and Visual Analytics evaluates the latest trends and developments in force-based data visualization techniques, addressing issues in the design, development, evaluation, and application of algorithms and network topologies. This book will assist professionals and researchers working in the fields of data analysis and information science, as well as students in computer science and computer engineering, in developing increasingly effective methods of knowledge creation, management, and preservation.
Author: John Garrett
Publisher: Cisco Press
ISBN: 0135183448
Category : Computers
Languages : en
Pages : 745
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Book Description
Use data analytics to drive innovation and value throughout your network infrastructure Network and IT professionals capture immense amounts of data from their networks. Buried in this data are multiple opportunities to solve and avoid problems, strengthen security, and improve network performance. To achieve these goals, IT networking experts need a solid understanding of data science, and data scientists need a firm grasp of modern networking concepts. Data Analytics for IT Networks fills these knowledge gaps, allowing both groups to drive unprecedented value from telemetry, event analytics, network infrastructure metadata, and other network data sources. Drawing on his pioneering experience applying data science to large-scale Cisco networks, John Garrett introduces the specific data science methodologies and algorithms network and IT professionals need, and helps data scientists understand contemporary network technologies, applications, and data sources. After establishing this shared understanding, Garrett shows how to uncover innovative use cases that integrate data science algorithms with network data. He concludes with several hands-on, Python-based case studies reflecting Cisco Customer Experience (CX) engineers’ supporting its largest customers. These are designed to serve as templates for developing custom solutions ranging from advanced troubleshooting to service assurance. Understand the data analytics landscape and its opportunities in Networking See how elements of an analytics solution come together in the practical use cases Explore and access network data sources, and choose the right data for your problem Innovate more successfully by understanding mental models and cognitive biases Walk through common analytics use cases from many industries, and adapt them to your environment Uncover new data science use cases for optimizing large networks Master proven algorithms, models, and methodologies for solving network problems Adapt use cases built with traditional statistical methods Use data science to improve network infrastructure analysisAnalyze control and data planes with greater sophistication Fully leverage your existing Cisco tools to collect, analyze, and visualize data
Author: Elias G. Carayannis
Publisher: Springer
ISBN: 1137378794
Category : Business & Economics
Languages : en
Pages : 301
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Book Description
This book offers a unique view of how innovation and competitiveness improve when organizations establish alliances with partners who have strong capabilities and broad social capital, allowing them to create value and growth as well as technological knowledge and legitimacy through new knowledge resources. Organizational intelligence integrates the technology variable into production and business systems, establishing a basis to advance decision-making processes. When strategically integrated, these factors have the power to promote enterprise resilience, robustness, and sustainability. This book provides a unique perspective on how knowledge, information, and data analytics create opportunities and challenges for sustainable enterprise excellence. It also shows how the value of digital technology at both personal and industrial levels leads to new opportunities for creating experiences, processes, and organizational forms that fundamentally reshape organizations.
Author: Strydom, Moses
Publisher: IGI Global
ISBN: 1522596895
Category : Computers
Languages : en
Pages : 427
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Book Description
Big data and artificial intelligence (AI) are at the forefront of technological advances that represent a potential transformational mega-trend—a new multipolar and innovative disruption. These technologies, and their associated management paradigm, are already rapidly impacting many industries and occupations, but in some sectors, the change is just beginning. Innovating ahead of emerging technologies is the new imperative for any organization that aspires to succeed in the next decade. Faced with the power of this AI movement, it is imperative to understand the dynamics and new codes required by the disruption and to adapt accordingly. AI and Big Data’s Potential for Disruptive Innovation provides emerging research exploring the theoretical and practical aspects of successfully implementing new and innovative technologies in a variety of sectors including business, transportation, and healthcare. Featuring coverage on a broad range of topics such as semantic mapping, ethics in AI, and big data governance, this book is ideally designed for IT specialists, industry professionals, managers, executives, researchers, scientists, and engineers seeking current research on the production of new and innovative mechanization and its disruptions.
Author: André Corrêa d'Almeida
Publisher: Columbia University Press
ISBN: 0231545118
Category : Business & Economics
Languages : en
Pages : 458
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Book Description
Innovation is often presented as being in the exclusive domain of the private sector. Yet despite widespread perceptions of public-sector inefficiency, government agencies have much to teach us about how technological and social advances occur. Improving governance at the municipal level is critical to the future of the twenty-first-century city, from environmental sustainability to education, economic development, public health, and beyond. In this age of acceleration and massive migration of people into cities around the world, this book explains how innovation from within city agencies and administrations makes urban systems smarter and shapes life in New York City. Using a series of case studies, Smarter New York City describes the drivers and constraints behind urban innovation, including leadership and organization; networks and interagency collaboration; institutional context; technology and real-time data collection; responsiveness and decision making; and results and impact. Cases include residential organic-waste collection, an NYPD program that identifies the sound of gunshots in real time, and the Vision Zero attempt to end traffic casualties, among others. Challenging the usefulness of a tech-centric view of urban innovation, Smarter New York City brings together a multidisciplinary and integrated perspective to imagine new possibilities from within city agencies, with practical lessons for city officials, urban planners, policy makers, civil society, and potential private-sector partners.
Author: Aboul-Ella Hassanien
Publisher: Springer
ISBN: 9783030552572
Category : Computers
Languages : en
Pages : 307
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Book Description
This book includes research articles and expository papers on the applications of artificial intelligence and big data analytics to battle the pandemic. In the context of COVID-19, this book focuses on how big data analytic and artificial intelligence help fight COVID-19. The book is divided into four parts. The first part discusses the forecasting and visualization of the COVID-19 data. The second part describes applications of artificial intelligence in the COVID-19 diagnosis of chest X-Ray imaging. The third part discusses the insights of artificial intelligence to stop spread of COVID-19, while the last part presents deep learning and big data analytics which help fight the COVID-19.
Author: Alistair Croll
Publisher: "O'Reilly Media, Inc."
ISBN: 1098168151
Category : Business & Economics
Languages : en
Pages : 403
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Book Description
Whether you're a startup founder trying to disrupt an industry or an entrepreneur trying to provoke change from within, your biggest challenge is creating a product people actually want. Lean Analytics steers you in the right direction. This book shows you how to validate your initial idea, find the right customers, decide what to build, how to monetize your business, and how to spread the word. Packed with more than thirty case studies and insights from over a hundred business experts, Lean Analytics provides you with hard-won, real-world information no entrepreneur can afford to go without. Understand Lean Startup, analytics fundamentals, and the data-driven mindset Look at six sample business models and how they map to new ventures of all sizes Find the One Metric That Matters to you Learn how to draw a line in the sand, so you'll know it's time to move forward Apply Lean Analytics principles to large enterprises and established products
