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Author: Tapio Reponen
Publisher: IGI Global
ISBN: 1591400481
Category : Computers
Languages : en
Pages : 300
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Book Description
Recently there has been increased demand for combining locally customized services to the economies of the scale of worldwide operations. In this environment competitiveness calls for integrating the potential of information technology to well functioning global logistics. Information Technology Enabled Global Customer Service combines theoretical consideration and practical experiences in implementing new customer service models.
Author: Tapio Reponen
Publisher: IGI Global
ISBN: 1591400481
Category : Computers
Languages : en
Pages : 300
Get Book Here
Book Description
Recently there has been increased demand for combining locally customized services to the economies of the scale of worldwide operations. In this environment competitiveness calls for integrating the potential of information technology to well functioning global logistics. Information Technology Enabled Global Customer Service combines theoretical consideration and practical experiences in implementing new customer service models.
Author: Tapio Reponen
Publisher: IGI Global
ISBN: 1591400872
Category : Business & Economics
Languages : en
Pages : 288
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Book Description
Recently there has been increased demand for combining locally customized services to the economies of the scale of worldwide operations. In this environment competitiveness calls for integrating the potential of information technology to well functioning global logistics. Information Technology Enabled Global Customer Service combines theoretical consideration and practical experiences in implementing new customer service models.
Author: Shiro Uesugi
Publisher: Springer Science & Business Media
ISBN: 370911425X
Category : Computers
Languages : en
Pages : 252
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Book Description
As the global economy turns more and more service oriented, Information Technology-Enabled Services (ITeS) require greater understanding. Increasing numbers and varieties of services are provided through IT. Furthermore, IT enables the creation of new services in diverse fields previously untouched. Because of the catalyzing nature of internet technology, ITeS today has become more than “Outsourcing” of services. This book illustrates the enabling nature of ITeS with its entailment of IT, thus contributing to the betterment of humanity. The scope of this book is not only for academia but also for business persons, government practitioners and readers from daily lives. Authors from a variety of nations and regions with various backgrounds provide insightful theories, research, findings and practices in various fields such as commerce, finance, medical services, government and education. This book opens up a new horizon with the application of Internet-based practices in business, government and in daily lives. Information Technology-Enabled Services works as a navigator for those who sail to the new horizon of service oriented economies.
Author: Felix B. Tan
Publisher: IGI Global
ISBN: 1591401011
Category : Business & Economics
Languages : en
Pages : 335
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Book Description
Annotation Advanced Topics in Global Information Management, Volume 3 is the third in a series of books on advance topics in global information management (GIM). GIM research continues to progress, with some scholars pushing the boundaries of thinking and others challenging the status quo.
Author: G. David Garson
Publisher: IGI Global
ISBN: 1591400716
Category : Political Science
Languages : en
Pages : 394
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Book Description
Public Information Technology: Policy and Management Issues constitutes a survey of many of the most important dimensions of managing information technology in the public sector. Written by noted academics and public administration practitioners, this book addresses general policy and administrative issues in this arena as well as the information technology skills needed by public managers.
Author: Shin, Namchul
Publisher: IGI Global
ISBN: 1591400880
Category : Computers
Languages : en
Pages : 334
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Book Description
Questions on the business value of information technology (IT), which have been raised by managers and researchers for the last decade, are not settled yet. Firms invest in IT to improve their business performance. However, some firms fail to improve their business performance while others succeed. The overall value of IT varies enormously from firm to firm. Computerization does not automatically create business value, but it is one essential component that should be coupled with organizational changes such as new strategies, new business processes, and new organizational structure. Creating Business Value with Information Technology: Challenges and Solutions aims to solicit the studies that yield significant new insights into the business value of IT.
Author: Mehdi Khosrow-Pour
Publisher: IGI Global Snippet
ISBN: 9781605660264
Category : Computers
Languages : en
Pages : 4292
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Book Description
"This set of books represents a detailed compendium of authoritative, research-based entries that define the contemporary state of knowledge on technology"--Provided by publisher.
Author: Gunasekaran, Angappa
Publisher: IGI Global
ISBN: 1591400724
Category : Computers
Languages : en
Pages : 380
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Book Description
Success in an increasingly competitive market depends on the quality of knowledge which organisations apply to their major business processes. For example, a supply chain depends on knowledge of diverse areas, including raw materials, planning, manufacturing, and distribution. Likewise, product development requires knowledge of consumer requirements, new science, new technology, and marketing. Knowledge is broadly defined as credible information that is of potential value to an organisation. Knowledge management (KM) is a function of generation and dissemination of information, developing a shared understanding of information, filtering shared understandings into degrees of potential value, and storing valuable knowledge within the confines of an accessible organisational mechanism.
Author: Mehdi Khosrowpour
Publisher: IGI Global
ISBN: 9781591400660
Category : Computers
Languages : en
Pages : 182
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Book Description
This volume aims to provide a collection of unique perspectives on the issues surrounding the management of information technology in organizations around the world and the ways in which these issues are addressed.
Author: Information Resources Management Association. International Conference
Publisher: IGI Global
ISBN: 9781878289513
Category : Computers
Languages : en
Pages : 1154
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Book Description
Managing Information Technology Resources in Organizations in the Next Millennium contains more than 200 unique perspectives on numerous timely issues of managing information technology in organizations around the world. This book, featuring the latest research and applied IT practices, is a valuable source in support of teaching and research agendas.
