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Author: D. Howcroft
Publisher: Springer
ISBN: 0230277977
Category : Business & Economics
Languages : en
Pages : 297
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Book Description
This book aims to explore the social and cultural issues within the economic changes that have given rise to service work. Written by specialists in their respective fields, this book draws together authors from interdisciplinary areas that are carrying out significant research into gender and service work within an international context.
Author: D. Howcroft
Publisher: Springer
ISBN: 0230277977
Category : Business & Economics
Languages : en
Pages : 297
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Book Description
This book aims to explore the social and cultural issues within the economic changes that have given rise to service work. Written by specialists in their respective fields, this book draws together authors from interdisciplinary areas that are carrying out significant research into gender and service work within an international context.
Author: Katerina Nicolopoulou
Publisher: Edward Elgar Publishing
ISBN: 0857936352
Category : Business & Economics
Languages : en
Pages : 297
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Book Description
Global Knowledge Work is an up-to-date account of theoretical approaches and empirical research in the multi-disciplinary topic of global knowledge workers from a relational and diversity perspective. This informative volume includes contributions from international scholars and practitioners who have been working with the concept of global knowledge workers from a number of different perspectives, including personal and academic life trajectories. They reveal that the relational framework of the three dimensions of analysis (macro-meso-micro) is relevant for analyzing the phenomenon of global knowledge workers, as expertise and specialised knowledge and its innovative application, together with the attraction and retention of talent remain key topics in the current socioeconomic conditions. With a wealth of original research, this book will strongly appeal to researchers, practitioners, academics and managers in the fields of diversity, organizational studies, knowledge management and human resources.
Author: Kareem Khubchandani
Publisher: University of Michigan Press
ISBN: 0472125818
Category : Performing Arts
Languages : en
Pages : 287
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Book Description
Ishtyle follows queer South Asian men across borders into gay neighborhoods, nightclubs, bars, and house parties in Bangalore and Chicago. Bringing the cultural practices they are most familiar with into these spaces, these men accent the aesthetics of nightlife cultures through performance. Kareem Khubchandani develops the notion of “ishtyle” to name this accented style, while also showing how brown bodies inadvertently become accents themselves, ornamental inclusions in the racialized grammar of desire. Ishtyle allows us to reimagine a global class perpetually represented as docile and desexualized workers caught in the web of global capitalism. The book highlights a different kind of labor, the embodied work these men do to feel queer and sexy together. Engaging major themes in queer studies, Khubchandani explains how his interlocutors’ performances stage relationships between: colonial law and public sexuality; film divas and queer fans; and race, caste, and desire. Ultimately, the book demonstrates that the unlikely site of nightlife can be a productive venue for the study of global politics and its institutional hierarchies.
Author: Carol Upadhya
Publisher: Routledge
ISBN: 1136518495
Category : Business & Economics
Languages : en
Pages : 285
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Book Description
While much has been written on the growth of information technology (IT) and IT-enabled services in India, little is known about the people who work in these industries, about the nature of the work itself, and about its wider social and cultural ramifications. The papers in this collection combine empirical research with theoretical insight to fill this gap and explore questions about the trajectory of globalization in India. The themes covered include: (a) sourcing and social structuring of the new global workforce; (b) the work process, work culture, regimes of control and resistance in IT-enabled industries; (c) work, culture and identity; (d) nations, borders and cross-border flows.
Author: Arturo Giráldez
Publisher: Taylor & Francis
ISBN: 1351918028
Category : History
Languages : en
Pages : 405
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Book Description
The literature on early-modern monetary history is vast and rich, yet overly Eurocentric. This book takes a global approach. It calls attention to the fact that, for example, Japan and South America were dominant in silver production, while China was the principal end-market; key areas for transshipment included Europe and Africa, India and the Middle East. Europeans were often just middlemen. Other monetized substances - gold, copper and cowries - must also be viewed globally. The interrelated trades in metals and monies are what first linked worldwide markets, and disequilibrium within the silver market in the 16th and 17th centuries was an active cause of this global trade.
Author: Jean-Christophe Graz
Publisher: Cambridge University Press
ISBN: 1108499864
Category : Business & Economics
Languages : en
Pages : 269
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Book Description
Examines a new form of power in contemporary global political economy, focusing on the hybrid authority of standards in the globalisation of services. This book is also available as Open Access.
Author: Jamie Peck
Publisher: SAGE
ISBN: 9780761948988
Category : Business & Economics
Languages : en
Pages : 284
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Book Description
With a bibliography pp. 231-252
Author: Kiran Mirchandani
Publisher: Cornell University Press
ISBN: 0801464617
Category : Social Science
Languages : en
Pages : 189
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Book Description
Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class, nation, and production. Unlike outsourced manufacturing jobs, call center work requires voice-to-voice conversation with distant customers; part of the product being exchanged in these interactions is a responsive, caring, connected self. In Phone Clones, Kiran Mirchandani explores the experiences of the men and women who work in Indian call centers through one hundred interviews with workers in Bangalore, Delhi, and Pune. As capital crosses national borders, colonial histories and racial hierarchies become inextricably intertwined. As a result, call center workers in India need to imagine themselves in the eyes of their Western clients—to represent themselves both as foreign workers who do not threaten Western jobs and as being "just like" their customers in the West. In order to become these imagined ideal workers, they must be believable and authentic in their emulation of this ideal. In conversation with Western clients, Indian customer service agents proclaim their legitimacy, an effort Mirchandani calls "authenticity work," which involves establishing familiarity in light of expectations of difference. In their daily interactions with customers, managers and trainers, Indian call center workers reflect and reenact a complex interplay of colonial histories, gender practices, class relations, and national interests.
Author: Wei Li
Publisher: University of Hawaii Press
ISBN: 9780824829117
Category : Social Science
Languages : en
Pages : 296
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Book Description
From Urban Enclave to Ethnic Suburb focuses on the migration, settlement, and adaptation of Chinese and other Asian immigrants and their impacts on the transformation of metropolitan areas in the United States, Canada, Australia, and New Zealand. These stories of the interactivity of Asian "people and place" in four nation-states are framed within the larger context of spatial and social patterns, migration, acculturation/assimilation, and racialization theories, and emerging landscapes in the inner cities and suburbs of metropolitan areas like Los Angeles, San Francisco, New York, Toronto, Vancouver, Sydney, and Auckland. The book's primary arguments center on revisioning traditional "assimilationist" models of the Chicago School with the context of today's evolving metropolis. Other key elements include immigrant and refugee policies, new theories of ethnic settlement, and urban and suburban immigrant landscape forms. Nine chapters document the experiences of Asian immigrants and refugees--rich and poor, old and new. Their communities vary from no identifiable residential cluster (Vietnamese in Northern Virginia) to multiple residential and business clusters in both inner city and suburbs (Koreans in Los Angeles, Chinese in Toronto) to the largest suburban Chinese residential and business concentration (the San Gabriel Valley of suburban Los Angeles) and the "high-tech Mecca" of the U.S., if not the world (Silicon Valley), whose growth has been inseparable from workers, professionals, and entrepreneurs of Asian descents who are often local residents as well. Rich in detail and broad in scope, From Urban Enclave to Ethnic Suburb is the first book to focus exclusively on the Asian immigrant communities in multiethnic suburbs. It effectively demonstrates the complexity of contemporary Asian immigrant and refugee groups and the strength of their communities across the Pacific Rim. It will be welcomed by a wide range of readers with interests in Asian American studies, urban geography, the Chinese diaspora, immigration, and transnationalism. Contributors: Richard Bedford, Kevin Dunn, David W. Edgington, Michael A. Goldberg, Elsie Ho, Thomas A. Hutton, Hans Dieter Laux, Wei Li, Lucia Lo, John R. Logan, Edward J. W. Park, Suzannah Roberts, Christopher J. Smith, Günter Thieme, Joseph S. Wood.
Author: Arif Dirlik
Publisher: Routledge
ISBN: 1317258924
Category : Social Science
Languages : en
Pages : 147
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Book Description
"A compelling essay on the contemporary human condition." William D. Coleman, Director of the Institute on Globalization and the Human Condition, McMaster University "An unusually perceptive and balanced appraisal of the globalization hype and its relation to the reality of global capitalism." Immanuel Wallerstein, Yale University In his provocative new book Arif Dirlik argues that the present represents not the beginning of globalization, but its end. We are instead in a new era in the unfolding of capitalism -- "global modernity". The fall of communism in the 1980s generated culturally informed counter-claims to modernity. Globalization has fragmented our understanding of what is "modern". Dirlik's "global modernity" is a concept that enables us to distinguish the present from its Eurocentric past, while recognizing the crucial importance of that past in shaping the present.
