Improving Public Service Delivery

Improving Public Service Delivery PDF Author: Peter C. Humphreys
Publisher: Institute of Public Administration
ISBN: 9781902448008
Category : Administrative agencies
Languages : en
Pages : 108

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Book Description

Improving Public Service Delivery

Improving Public Service Delivery PDF Author: Peter C. Humphreys
Publisher: Institute of Public Administration
ISBN: 9781902448008
Category : Administrative agencies
Languages : en
Pages : 108

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Book Description


Shared Services in Local Government

Shared Services in Local Government PDF Author: Ray Tomkinson
Publisher: Gower Publishing, Ltd.
ISBN: 9780566087233
Category : Business & Economics
Languages : en
Pages : 248

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Book Description
By using extensive case studies drawn from across local councils in England, Ray Tomkinson explains the implications of sharing service delivery, addresses concerns about loss of control and accountability, and demonstrates the potential advantages. He shows how to set up collaborative ventures, formal partnerships, shared service centres or special purpose vehicles, while pointing out possible pitfalls, thus enabling senior managers to follow all the necessary project steps to create an appropriate shared service.

Decentralization and Service Delivery

Decentralization and Service Delivery PDF Author:
Publisher: World Bank Publications
ISBN:
Category : Decentralization in government
Languages : en
Pages : 29

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Book Description
Dissatisfied with centralized approaches to delivering local public services, a large number of countries are decentralizing responsibility for these services to lower-level, locally elected governments. The results have been mixed. The paper provides a framework for evaluating the benefits and costs, in terms of service delivery, of different approaches to decentralization, based on relationships of accountability between different actors in the delivery chain. Moving from a model of central provision to that of decentralization to local governments introduces a new relationship of accountability-between national and local policymakers-while altering existing relationships, such as that between citizens and elected politicians. Only by examining how these relationships change can we understand why decentralization can, and sometimes cannot, lead to better service delivery. In particular, the various instruments of decentralization-fiscal, administrative, regulatory, market, and financial-can affect the incentives facing service providers, even though they relate only to local policymakers. Likewise, and perhaps more significantly, the incentives facing local and national politicians can have a profound effect on the provision of local services. Finally, the process of implementing decentralization can be as important as the design of the system in influencing service delivery outcomes.

Mutual and Co-operative Approaches to Delivering Local Services

Mutual and Co-operative Approaches to Delivering Local Services PDF Author: Great Britain: Parliament: House of Commons: Communities and Local Government Committee
Publisher: The Stationery Office
ISBN: 9780215050854
Category : Political Science
Languages : en
Pages : 206

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Book Description
This report finds that efforts by the Cabinet Office to promote the development of employee owned cooperatives must be married more effectively to the work of DCLG to deliver localism reforms before mutual models of local service delivery can flourish. In its report, the CLG Committee concludes that a number of significant barriers must be removed. Advice - Government and local government itself should provide "off-the-shelf" models and guidance to reduce confusion and risks that deter local authorities currently from considering using mutual or co-operative models for service delivery. Leadership - co-ordination between the Government's Mutuals Support Programme, the DCLG and the Local Government Association must be improved to gather and disseminate evidence on the operation of mutuals and co-operatives in delivering local services. Financing - Government must do more to inform and educate financial institutions about lending to mutuals and co-operatives and it must examine tax support for mutuals and co-operatives. Accountability - all new organisations must remain accountable to the local Council (usually through a contract) and be transparent in their operations. Through commissioning and oversight processes authorities must prevent services from fragmenting and protect the operation and ownership of local public assets. Procurement - rules must be drafted to confer maximum flexibility in tendering for services so that mutuals and co-operatives can compete fairly with large companies and in-house providers.

Financing Local Government

Financing Local Government PDF Author: Nick Devas
Publisher: Commonwealth Secretariat
ISBN: 9780850928532
Category : Business & Economics
Languages : en
Pages : 168

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Book Description
Decentralisation is now taking place in the public administrations of most countries of the world. This book explores the variety of methods used to ensure that fiscal decentralisation takes place alongside administrative decentralisation.

Public Services Delivery

Public Services Delivery PDF Author: World Bank
Publisher: World Bank Publications
ISBN: 9780821361405
Category : Business & Economics
Languages : en
Pages : 276

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Book Description
This publication sets out a framework for analysing the performance of governments in developing countries, looking at the government as a whole and at local and municipal levels, and focusing on individual sectors that form the core of essential government services, such as health, education, welfare, waste disposal, and infrastructure. It draws lessons from performance measurement systems in a range of industrial countries to identify good practice around the world in improving public sector governance, combating corruption and making services work for poor people.

Improving Public Services

Improving Public Services PDF Author: Douglas J. Besharov
Publisher: Oxford University Press
ISBN: 0190646055
Category : Business & Economics
Languages : en
Pages : 361

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Book Description
This volume spotlights recent advances in the worldwide use of quantitative performance measures in the public sector, especially approaches that incorporate program evaluation techniques. Chapters include single-country case studies, multi-country comparisons, and thoughtful essays on the challenges of making performance measurement and management work in diverse settings.

Governance and Service Delivery

Governance and Service Delivery PDF Author: Anna Wetterberg
Publisher: RTI Press
ISBN: 1934831182
Category : Social Science
Languages : en
Pages : 189

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Book Description
RTI International has extensive experience implementing international donor-funded programs and projects, including single-sector and multisector policy and service-delivery improvement efforts, as well as governance and public management reforms. Drawing on that experience, this collection examines six recent RTI International projects, funded mostly by the United States Agency for International Development, that pursued several different paths to integrating service delivery and governance through engaging citizens, public officials, and service providers on issues related to accountability and sectoral services. The six cases illustrate the multiple ways in which citizen participation in accountability, called social accountability, can lead to positive effects on governance, citizen empowerment, and service delivery. The analysis focuses on both the intended and actual effects, and unpacks the influence of context on implementation and the outcomes achieved.

Improving Health Service Delivery in Developing Countries

Improving Health Service Delivery in Developing Countries PDF Author: David H. Peters
Publisher: World Bank Publications
ISBN: 0821379437
Category : Medical
Languages : en
Pages : 366

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Book Description
Reliable information on how health service strategies affect the poor is in short supply. In an attempt to redress the imbalance, 'Improving Health Service Delivery in Developing Countries' presents evidence on strategies for strengthening health service delivery, based on systematic reviews of the literature, quantitative and qualitative analyses of existing data, and seven country case studies. The authors also explore how changes in coverage of different health services affect each other on the national level. Finally, the authors explain why setting international targets for health services has been not been successful and offer an alternative approach based on a specific country's experience.The book's findings are clear and hopeful: There are many ways to improve health services. Measuring change and using information to guide decisions and inform stakeholders are critically important for successful implementation. Asking difficult questions, using information intelligently, and involving key stakeholders and institutions are central to the "learning and doing" practices that underlie successful health service delivery.

Improving Basic Services for the Bottom Forty Percent

Improving Basic Services for the Bottom Forty Percent PDF Author: Qaiser M Khan
Publisher: World Bank Publications
ISBN: 1464803315
Category : Business & Economics
Languages : en
Pages : 139

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Book Description
Ethiopia’s model for delivering basic services appears to be succeeding and to confirm that services improve when service providers are more accountable to citizens. The approach chosen in Ethiopia is pro-poor with the bottom 40 percent benefiting relatively more. The approach is also reducing other disparities including gender and historic.