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Author: Sara Orthaber
Publisher: Springer Nature
ISBN: 3031433203
Category : Language Arts & Disciplines
Languages : en
Pages : 354
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Book Description
This volume covers the field of linguistic (im)politeness in a particular mediated, customer-oriented setting. It is the first book to do so across telephone, email and social media. It offers key insights into a unique customer service setting through authentic and spontaneous data analysis. The book looks at how customers and agents of a large public transport company engage in transactional services and impolite behaviour. This text is directed at scholars and practitioners working in communication, business discourse, (socio)pragmatics, interaction studies, and social media interactions. It is also of great value to students in applied linguistics and scholars of Slavic languages, particularly Slovenian. The cross-media study is also of value to public/private institutions to reflect on their work practices, helping them improve existing customer–service provider relationships. The diverse readership and appeal are essential features of this book. Examines mediated institutional talk and impoliteness in the Slovenian language Covers mediated service interactions, such as requests and complaints across three different media Provides in-depth insights into communication within a contemporary business environment
Author: Sara Orthaber
Publisher: Springer Nature
ISBN: 3031433203
Category : Language Arts & Disciplines
Languages : en
Pages : 354
Get Book Here
Book Description
This volume covers the field of linguistic (im)politeness in a particular mediated, customer-oriented setting. It is the first book to do so across telephone, email and social media. It offers key insights into a unique customer service setting through authentic and spontaneous data analysis. The book looks at how customers and agents of a large public transport company engage in transactional services and impolite behaviour. This text is directed at scholars and practitioners working in communication, business discourse, (socio)pragmatics, interaction studies, and social media interactions. It is also of great value to students in applied linguistics and scholars of Slavic languages, particularly Slovenian. The cross-media study is also of value to public/private institutions to reflect on their work practices, helping them improve existing customer–service provider relationships. The diverse readership and appeal are essential features of this book. Examines mediated institutional talk and impoliteness in the Slovenian language Covers mediated service interactions, such as requests and complaints across three different media Provides in-depth insights into communication within a contemporary business environment
Author: Chaoqun Xie
Publisher: John Benjamins Publishing Company
ISBN: 9027261105
Category : Language Arts & Disciplines
Languages : en
Pages : 185
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Book Description
(Im)politeness and Moral Order in Online Interactions presents a timely response to the ‘moral turn’ in (im)politeness studies. This volume, presented by a roster of prominent figures in the field, documents and showcases the complexity of (im)politeness as social practice by focusing on the morality of (im)politeness in internet-mediated interactions. It includes, among others, studies on how the moral order is made explicit and salient in the production and perception of online impoliteness as social practice and how situated impoliteness can perform positive social and communicative functions. This volume confirms once again that (im)politeness can serve as a lens through which a variety of topics, genres, and contexts are intertwined together pointing to the very presence and existence of human beings, and is bound to be of interest to not only students and scholars engaged in the area of (im)politeness and internet pragmatics, but also to all those with a more general interest in the study of human (inter)actions in various situations and contexts. Originally published as special issue of Internet Pragmatics 1:2 (2018).
Author: Yeşim Aksan
Publisher: Cambridge Scholars Publishing
ISBN: 1443874973
Category : Language Arts & Disciplines
Languages : en
Pages : 275
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Book Description
Corpus linguistic methods provide new avenues for (im)politeness scholarship to reflexively evaluate its understanding of communication and language use on the theoretical contributions of corpus linguistics to the linguistic sciences. In this sense, this volume is a unique contribution to (im)politeness scholarship. It showcases studies in the field which employ specialized and general corpora, with methodologies that range from the speech act to the discourse-analytic and conversation-analytic traditions. The book brings into closer contact scholarship that has hitherto remained in relatively different streams of the scientific investigation of (im)politeness. A unifying theme of the chapters here is that (im)politeness phenomena are situated within the institutional and genre-specific expectations of participants in an interaction. Each of the chapters identifies the situatedness of (im)politeness from varying perspectives. The chapters in the volume are sequenced from specialized to general corpora, and simultaneously move from conversation – and discourse – analytic perspectives to contributions that address issues surrounding the identification and extraction of (im)politeness in general corpora. In collating the chapters of the volume, care was taken to focus attention on languages that have been studied extensively in (im)politeness scholarship (varieties of English – British English and Englishes in Hong Kong – and Greek), and languages that are only recently gaining more visibility in the field (Slovenian and Turkish).
Author: Maj-Britt Mosegaard Hansen
Publisher: John Benjamins Publishing Company
ISBN: 902726368X
Category : Language Arts & Disciplines
Languages : en
Pages : 202
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Book Description
This volume examines the way participants orient to aspects of their interactions with others as interpersonally sensitive across an array of languages and contemporary institutional settings. The individual chapters address interactional episodes where the participants signal that elements of the exchanges they are engaged in are problematic in terms of the vulnerability of their own and/or each other’s face and the role-identities assumed throughout the interactions. The volume contributors examine a range of activities. In some of these, an orientation to interpersonal sensitivity is expected, such as citizens’ encounters with traffic police officers, negotiations with a line manager, political news interviews, or public inquiries. Other types of activity, such as service calls or guided tours, involve no such expectations in and of themselves. In some cases, the situated vulnerabilities studied here, whether expected or not, lead to deviation from the expected trajectory of the communicative event, with implications for goal achievement. The collection of papers draws on diverse analytic perspectives. These include interactional discourse analysis, interactional linguistics, and conversation analysis. The diversity of languages and institutional environments examined will be of interest to students and scholars with an interest in face-to-face interaction and serve to stimulate debate in the field of pragmatics and beyond. Originally published as special issue of Pragmatics and Society 7:4 (2016).
Author: Chaoqun Xie
Publisher: Springer Nature
ISBN: 3030815927
Category : Language Arts & Disciplines
Languages : en
Pages : 263
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Book Description
This book explores what new light philosophical approaches shed on a deeper understanding of (im)politeness. There have been numerous studies on linguistic (im)politeness, however, little attention has been paid to its philosophical underpinnings. This book opens new avenues for both (im)politeness and philosophy. It contributes to a fruitful dialogue among philosophy, pragmatics, and sociology. This volume appeals to students and researchers in these fields.
Author: Jonathan Culpeper
Publisher: John Benjamins Publishing
ISBN: 9027286604
Category : Language Arts & Disciplines
Languages : en
Pages : 146
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Book Description
Originally published as a special issue of Journal of Historical Pragmatics 10:2 (2009), this is the first book to map out historical sociopragmatics, a multidisciplinary field located within historical pragmatics, but overlapping with socially-oriented fields, such as sociolinguistics and critical discourse analysis. Historical sociopragmatics has a central focus on historical language use in its situational contexts, and how those situational contexts engender norms which speakers engage or exploit for pragmatic purposes. The chapters represent a range of ways in which historical sociopragmatics can be understood and investigated. The reader will find English texts from the 15th century through to the 18th, a variety of genres (including personal correspondence, trial proceedings and plays), and both qualitative and (corpus-based) quantitative analyses. Importantly, attention is given to how contexts can be (re)constructed from written records, a sine qua non of the field. It will appeal to advanced-level students and scholars with interests in pragmatics, especially socially-oriented pragmatics, and/or historical linguistics, especially the history of English.
Author: Thomas Bickl
Publisher: Springer Nature
ISBN: 3030533336
Category : Political Science
Languages : en
Pages : 388
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Book Description
This book re-constructs the evolution of the border conflict between Croatia and Slovenia. The aim is to reveal the processes at work, the historical and contemporary circumstances, and the strategies and motives of the actors involved. The book highlights the roles of the European Union and of judicial third parties in the management of the conflict. Further, it considers the precedent-setting value of the Slovenian-Croatian conflict, the attempts at its resolution, and what they mean for the ongoing and prospective EU enlargement in South East Europe. Internal documents and interviews are at the heart of this process-tracing analysis, which discusses the third-party roles of the European Commission and the EU Council Presidency in 2008/2009 as a mediator-facilitator in the drafting stages of the arbitration agreement, and the judicial work of the arbitration tribunal and the EU Court of Justice. Lastly, the book offers policy recommendations on how to strengthen dispute resolution and solve current bilateral issues in the EU accession process.
Author: Derek Bousfield
Publisher: John Benjamins Publishing
ISBN: 9027291470
Category : Language Arts & Disciplines
Languages : en
Pages : 297
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Book Description
This study concerns the nature of impoliteness in face-to-face spoken interaction. For more than three decades many pragmatic and sociolinguistic studies of interaction have considered politeness to be one central explanatory concept governing and underpinning face-to-face interaction. Politeness' "evil twin" impoliteness has been largely neglected until only very recently. This book, the first of its kind on the subject, considers the role that impoliteness has to play by drawing extracts from a range of discourse types (car parking disputes, army and police training, police-public interactions and kitchen discourse). The study considers the triggering of impoliteness; explores the dynamic progression of impolite exchanges, and examines the way in which such exchanges come to some form of resolution. 'Face' and the linguistic sophistication and manipulation of discoursally expected norms to cause, or deflect impoliteness is also explored, as is the dynamic and sometimes hotly contested nature of an individual's socio-discoursal role.
Author: Erving Goffman
Publisher: Routledge
ISBN: 1351512072
Category : Psychology
Languages : en
Pages : 284
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Book Description
"Not then, men and their moments. Rather, moment and their men," writes Erving Goffman in the introduction to his groundbreaking 1967 Interaction Ritual, a study of face-to-face interaction in natural settings, that class of events which occurs during co-presence and by virtue of co-presence. The ultimate behavioral materials are the glances, gestures, positionings, and verbal statements that people continuously feed into situations, whether intended or not. A sociology of occasions is here advocated. Social organization is the central theme, but what is organized is the co-mingling of persons and the temporary interactional enterprises that can arise therefrom. A normatively stabilized structure is at issue, a "social gathering," but this is a shifting entity, necessarily evanescent, created by arrivals and killed by departures. The major section of the book is the essay "Where the Action Is," drawing on Goffman's last major ethnographic project observation of Nevada casinos. Tom Burns says of Goffman's work "The eleven books form a singularly compact body of writing. All his published work was devoted to topics and themes which were closely connected, and the methodology, angles of approach and of course style of writing remained characteristically his own throughout. Interaction Ritual in particular is an interesting account of daily social interaction viewed with a new perspective for the logic of our behavior in such ordinary circumstances as entering a crowded elevator or bus." In his new introduction, Joel Best considers Goffman's work in toto and places Interaction Ritual in that total context as one of Goffman's pivotal works: "His subject matter was unique. In sharp contrast to the natural tendency of many scholars to tackle big, important topics, Goffman was a minimalist, working on a small scale, and concentrating on the most mundane, ordinary social contacts, on everyday life.'"
Author: Cary Miller
Publisher: U of Nebraska Press
ISBN: 0803234511
Category : Social Science
Languages : en
Pages : 352
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Book Description
Cary Miller's Ogimaag: Anishinaabeg Leadership, 17601845 reexamines Ojibwe leadership practices and processes in the late eighteenth and early nineteenth centuries. At the end of the nineteenth century, anthropologists who had studied Ojibwe leadership practices developed theories about human societies and cultures derived from the perceived Ojibwe model. Scholars believed that the Ojibwes typified an anthropological "type" of Native society, one characterized by weak social structures and political institutions. Miller counters those assumptions by looking at the historical record and examining how leadership was distributed and enacted long before scholars arrived on the scene. Miller uses research produced by Ojibwes themselves, American and British officials, and individuals who dealt with the Ojibwes, both in official and unofficial capacities. By examining the hereditary position of leaders who served as civil authorities over land and resources and handled relations with outsiders, the warriors, and the respected religious leaders of the Midewiwin society, Miller provides an important new perspective on Ojibwe history.
