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Author: Boris Otto
Publisher: SAP PRESS
ISBN: 9781592292585
Category :
Languages : en
Pages : 169
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Book Description
This book is your comprehensive guide to the building, development, and operation of an SAP Customer Competence Center. As the principal reference on SAP CCC, it brings together strategic advice, practical instruction, field-tested examples, and best practices. Each area of SAP CCC – from developing and establishing an SAP CCC strategy to creating and enabling employees – is addressed sequentially, as it would be in an actual project. Definitive advice regarding the operation of a CCC and numerous examples based on the authors' project experiences bring these concepts to life. Readers get a detailed overview of key success factors for the setup and operation of SAP CCC and learn how best to develop the strategy needed for an efficient and effective support organization. Plus, discover best practices and procedures for the implementation of SAP CCC and its integration with the enterprise. In addition, benefit from an in-depth look at the service portfolio that SAP offers in order to support enterprises in setting up, and further developing SAP CCC. Finally, the authors also provide an outlook on current and future trends – including Enterprise SOA and Expertise on Demand – in order to shed light on their relevance for the support organization.
Author: Boris Otto
Publisher: SAP PRESS
ISBN: 9781592292585
Category :
Languages : en
Pages : 169
Get Book Here
Book Description
This book is your comprehensive guide to the building, development, and operation of an SAP Customer Competence Center. As the principal reference on SAP CCC, it brings together strategic advice, practical instruction, field-tested examples, and best practices. Each area of SAP CCC – from developing and establishing an SAP CCC strategy to creating and enabling employees – is addressed sequentially, as it would be in an actual project. Definitive advice regarding the operation of a CCC and numerous examples based on the authors' project experiences bring these concepts to life. Readers get a detailed overview of key success factors for the setup and operation of SAP CCC and learn how best to develop the strategy needed for an efficient and effective support organization. Plus, discover best practices and procedures for the implementation of SAP CCC and its integration with the enterprise. In addition, benefit from an in-depth look at the service portfolio that SAP offers in order to support enterprises in setting up, and further developing SAP CCC. Finally, the authors also provide an outlook on current and future trends – including Enterprise SOA and Expertise on Demand – in order to shed light on their relevance for the support organization.
Author: Hans-Jürgen Appelrath
Publisher: Springer Science & Business Media
ISBN: 3662040387
Category : Business & Economics
Languages : en
Pages : 165
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Book Description
Before use, standard ERP systems such as SAP R/3 need to be customized to meet the concrete requirements of the individual enterprise. This book provides an overview of the process models, methods, and tools offered by SAP and its partners to support this complex and time-consuming process. It begins by characterizing the foundations of the latest ERP systems from both a conceptual and technical viewpoint, whereby the most important components and functions of SAP R/3 are described. The main part of the book then goes on to present the current methods and tools for the R/3 implementation based on newer process models (roadmaps).
Author: George D. Anderson
Publisher: Sams Publishing
ISBN: 0768688043
Category : Computers
Languages : en
Pages : 889
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Book Description
SAP can help you capture better information and deliver it more quickly, allowing you to make better decisions and maximize the business value of everything you do. However, SAP implementations require massive effort, total buy-in, and significant change throughout the organization. In SAP Implementation Unleashed, 10 expert SAP project managers, functional consultants, and technologists guide you through the entire journey, helping you avoid pain and pitfalls and gain all the benefits of SAP. The authors introduce start-to-finish business, technical, and project management roadmaps for successful SAP implementation. Then, drawing on their immense experience, they walk you through the entire process of planning and deployment—addressing make-or-break issues and hidden gaps that other guidebooks ignore. You’ll discover how to employ processes, models, and toolsets that help you achieve implementation excellence while systematically reducing cost and business risk. Along the way, you’ll find actionable advice and real-world insight into innovative project management, best-suited leadership, effective load testing, contemporary infrastructure implementation, and more. George W. Anderson is responsible for providing enterprise applications thought leadership for the EDS/HP office of the CTO. A long-time SAP consultant and PMI-certified project manager, George has authored several best-selling books and enjoys new challenges. Charles D. Nilson is a senior program manager for EDS/HP and has led many successful SAP implementation teams over the years. He is a PMI PMP and is SAP Partner Academy certified in MM and PP. Tim Rhodes is a senior SAP technical consultant for EDS/HP and a Basis/infrastructure veteran focused on implementing, migrating, and upgrading SAP Business Suite and NetWeaver solutions. Tim is also an SAP-certified technical consultant, OCP, MCSE, and HP Master ASE. Detailed Information on How To... Define the business vision driving your implementation, and use it to design your solution Use TCO techniques to fully understand SAP’s financial impact in your organization Structure your SAP project management office, business teams, technical support organization, and overall project team Size, plan, and test your SAP infrastructure to deliver the best performance and availability at the best cost Integrate SAP into an SOA environment Install and configure SAP Business Suite and NetWeaver components Perform basic functional configuration, testing, and change management activities Enable a smooth transition by successfully performing the critical tasks that immediately precede SAP Go-Live Choose the right mix of tools and applications to test, manage, and monitor SAP Prepare your SAP Operations team for its post-implementation responsibilities
Author: Sankar, Chetan
Publisher: IGI Global
ISBN: 1591407788
Category : Business & Economics
Languages : en
Pages : 365
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Book Description
"This book presents an instructive insight into the complex process of ERP implementation in a global company"--Provided by publisher.
Author: Boris Otto
Publisher:
ISBN: 9783898429832
Category :
Languages : de
Pages : 102
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Book Description
Author: Parthasarathy, S.
Publisher: IGI Global
ISBN: 1615206264
Category : Computers
Languages : en
Pages : 503
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Book Description
"This book aims at identifying potential research problems and issues in the EIS such as Enterprise Resource Planning (ERP), Supply Chain Management (SCM), and Customer Relationship Management (CRM)"--Provided by publisher.
Author: Maurice Sens
Publisher: Jones & Bartlett Learning
ISBN: 1449631584
Category : Computers
Languages : en
Pages : 347
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Book Description
The purpose of this book is to remove the veil of secrecy surrounding SAP upgrade techniques and concepts, and to provide the user with a detailed description of the steps needed for a successful implementation. Today more than 12 million people in 120 countries who are working for 36,200 companies are using SAP on a regular basis. This popular, but very complex software system must be constantly reconfigured and upgraded to accommodate its latest releases. Upgrading SAP provides a complete overview of the process to upgrade from one SAP release to the next one and explains with detailed descriptions, the use of all relevant SAP upgrade tools. Along with a technical description of the SAP NetWeaver Application Server (AS), it also discusses personnel issues and the economic ramifications of such an upgrade project. Examples in this book are based on various different SAP products and releases, such as SAP NetWeaver 2004, 2004S (also known as NetWeaver 7.0 and 7.1), and SAP Business Suite 2005 with SAP ERP 6.0, BI, CRM, SCM, and SRM. Conceived as both a teaching book and as a reference manual, it covers all the techniques, background information, notes, tips, and tricks needed for any SAP upgrade project. A CD-ROM accompanies the book with templates and outlines for the upgrading process, as well as third-party SAP-related material.
Author: Andreas Muther
Publisher: Springer
ISBN: 3642562221
Category : Business & Economics
Languages : en
Pages : 145
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Book Description
Under the term Customer Relationship Management (CRM) companies such as Siebel Systems offer solutions geared at optimising customer processes. These companies claim high customer satisfaction and reduced costs. Traditional software giants like SAP and Oracle have also begun to provide software solutions in the areas of marketing, sales and service. For many enterprises, the re-organisation of so-called front-office-processes is new ground. But what must a company consider when it initiates a CRM project? It is important to start with the customer needs before moving on to customer relationships as a whole. This book describes customer relationships using the concept of Customer Buying Cycle and thus creates a neutral orientation framework for CRM projects.
Author: Falk Graf Westarp
Publisher: Springer Science & Business Media
ISBN: 3642573770
Category : Business & Economics
Languages : en
Pages : 210
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Book Description
As social beings, humans are not living in isolation but rather interact and communicate within their social network via language, meant to convey parts of some conceptualization from the sender to a single recipient or a set of recipients. Communities of agents not only share a common language but also the individual conceptualizations of the world (real and abstract) have to overlap to a significant extent, allowing for efficient reference to whole conceptual structures like "the German constitution", "game theory" or "medical sciences". For "societies" of interacting technical devices or software agents the situation is not quite as Babylonian since although these agents are meant to act individually (and also have a private state and private knowledge) in most cases they are designed to refer to one common ontology or standardized protocol and thus do not have to deal with misunderstanding. However, the more these systems become interconnected, the more this situation resembles the one described for societies of human agents even though the misunderstanding might be easier to detect when the different reference ontologies are made explicit and published. Obviously, in both cases standardization of a common language or set of rules for interaction reduces the individual degree of freedom for the sake of compatibility and benefits derived from interaction. In his work, Falk Graf von Westarp addresses the software market as a domain strongly depending on compatibility effects of the individuals' decisions.
Author: Jonathan Haun
Publisher: SAP PRESS
ISBN: 9781592298563
Category : Business enterprises
Languages : en
Pages : 837
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Book Description
Implement SAP HANA as a standalone data warehouse Integrate SAP Data Services and the SAP BusinessObjects BI tools with SAP HANA Benefit from step-by-step instructions, technical details, and downloadable data for every step In the new SAP HANA era, processes that once took weeks now take days, hours, or even minutes. Truly take advantage of this bold jump forward with this resource for a standalone SAP HANA implementation. Master data loading with SAP Data Services, data modeling in SAP HANA, and then SAP HANA integration with SAP BusinessObjects BI for reporting and analytics. From general concepts to specific implementation steps and a real-world case study, this book offers the practical details about implementing SAP HANA that will shift your system into high gear. Data Storage See how SAP HANA has fundamentally changed data storage with column store tables that improve compression and, consequently, performance. SAP Data Services Avoid fast trash. Preprovision your data using source system analysis, profiling tools, and mapping to load high-quality data into SAP HANA.SAP HANA Studio Dive into SAP HANA-specific data modelling components like the attribute, analytic, and calculation views that produce quality multidimensional models. Connecting SAP HANA with BI Deliver sophisticated data visualization and analysis by integrating SAP BusinessObjects Design Studio, SAP Lumira, SAP Predictive Analysis, and more with SAP HANA. Hands-On Case Study Take SAP HANA for a test drive. Download the data for the fictitious AdventureWorks Cycle Company s implementation and follow along every step of the way. Highlights Source system analysis SAP Data Services Analytic, attribute, and calculation views SAP HANA Studio Columnar database technology Denormalization Information Design Tool SAP Information Steward SAP Predictive Analysis SAP BusinessObjects BI toolset SAP Lumira
