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Author: Adam Toporek
Publisher: AMACOM
ISBN: 0814449069
Category : Business & Economics
Languages : en
Pages : 270
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Book Description
On the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown? In Be Your Customer’s Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to: Achieve the mindset required for Hero-ClassTM service Understand the customer’s expectations--and exceed them Develop powerful communication skills Avoid the seven triggers guaranteed to set customers off Handle difficult and even irrational customers with ease Armed with the tools and techniques in Be Your Customer’s Hero, you will have all they need to transform themselves into the heroes their customers need.
Author: Adam Toporek
Publisher: AMACOM
ISBN: 0814449069
Category : Business & Economics
Languages : en
Pages : 270
Get Book Here
Book Description
On the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown? In Be Your Customer’s Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to: Achieve the mindset required for Hero-ClassTM service Understand the customer’s expectations--and exceed them Develop powerful communication skills Avoid the seven triggers guaranteed to set customers off Handle difficult and even irrational customers with ease Armed with the tools and techniques in Be Your Customer’s Hero, you will have all they need to transform themselves into the heroes their customers need.
Author: Alana Moore
Publisher:
ISBN: 9781734950731
Category :
Languages : en
Pages :
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Book Description
Author: Zoe Chance
Publisher: Random House
ISBN: 1984854348
Category : Business & Economics
Languages : en
Pages : 305
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Book Description
Rediscover the superpower that makes good things happen, from the professor behind Yale School of Management's most popular class “The new rules of persuasion for a better world.”—Charles Duhigg, author of the bestsellers The Power of Habit and Smarter Faster Better You were born influential. But then you were taught to suppress that power, to follow the rules, to wait your turn, to not make waves. Award-winning Yale professor Zoe Chance will show you how to rediscover the superpower that brings great ideas to life. Influence doesn’t work the way you think because you don’t think the way you think. Move past common misconceptions—such as the idea that asking for more will make people dislike you—and understand why your go-to negotiation strategies are probably making you less influential. Discover the one thing that influences behavior more than anything else. Learn to cultivate charisma, negotiate comfortably and creatively, and spot manipulators before it’s too late. Along the way, you’ll meet alligators, skydivers, a mind reader in a gorilla costume, Jennifer Lawrence, Genghis Khan, and the man who saved the world by saying no. Influence Is Your Superpower will teach you how to transform your life, your organization, and perhaps even the course of history. It’s an ethical approach to influence that will make life better for everyone, starting with you.
Author: Ava Miles
Publisher: Ava Miles Inc.
ISBN: 1949092232
Category : Self-Help
Languages : en
Pages : 124
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Book Description
International Bestselling Author Ava Miles shares life-changing strategies on how to cultivate a peaceful and fulfilling life. If there’s one thing successful superheroes don’t do, it’s drama. Why? Because drama sucks energy and distracts from victory. It’s as debilitating as kryptonite. And yet, drama has become so common in our world that we expect it. We have it with our families and at work—we watch it on TV. We get caught up in letting it distract us from the things that we want. With drama comes its henchmen dysfunction and co-dependence, infiltrating our relationships until we’re a mass of stress. How do we avoid the toxicity? How do we conquer drama, dysfunction, and co-dependence and live our best lives? What do we need to beat them? Can you imagine living a life where you don’t care what anyone thinks? Where you live a life based on love and acceptance? Forget the old patterns and learn new ones to create harmony in your life. Get to know peace, your new sidekick, and his buddy non-attachment. Life-changing tools in this book include: · Assessing your relationship profile · Clearing the roots of drama begun in childhood · Spotlight Tools to delete our drama language · Super Tools to detox our unhappy patterns · Take Back Tools to rewire us to healthy, peaceful relationships · Cutting-edge exercises to foster non-attachment Peace Is Your Superpower is part of The Lost Guides to Living Your Best Life series, a complete system to help us reclaim the nine superpowers essential to rocking life. * * * Ava Miles is the international bestselling author of powerful books about love, happiness, and transformation. As a former conflict expert, Ava rebuilt warzones in places like Lebanon, Colombia, and the Congo to foster peaceful and prosperous communities. While rewarding, Ava recognized she could affect more positive change in the world by addressing the real roots of conflict and unhappiness through books. In becoming an author, she realized her best life. Her novels have received praise and accolades from USA Today, Publisher’s Weekly, and Women’s World Magazine in addition to being chosen as Best Books of the Year and Top Editor’s picks. However, Ava’s strongest praise comes directly from her readers, who call her books life changing. The Lost Guides to Living Your Best Life series represents the culmination of her work as a conflict expert, life coach, and wellness expert. * * * Reviews “Ava gives us the tools we need to reclaim our everyday joy and honest expression. Rediscover my inner superpowers? Yes, please! The Lost Guides are a world changer. Well done, Ava.” ~ International Bestseller and Kung Fu Master Kathia Zolfaghari “A life-changing journey every woman will want to take.” ~ Crystal Andrus Morissette, Founder of the S.W.A.T. Institute (Simply Woman Accredited Trainer) “Miles’ series is an exquisite exploration of internal discomfort and courage, allowing you to reclaim your divine soul and fully express your womanhood. I highly recommend.” ~ Dr. Shawne Duperon, Project Forgive Founder, Nobel Peace Prize Nominee, on The Lost Guides “Miles provides us with essential advice on how we can shed the beliefs that are making us miserable and find our way back to our inner goddesses… She guides us through the sometimes turbulent waters of the issues that matter most to us (relationships, sex, finances, self-expression, self-image, etc.). This is must read…” ~ Angela Polidoro, former Editor for Random House’s Ballantine Bantam Dell “Pushing the envelope is edgy. Change is never comfortable. Ava Miles takes us out of our comfortable chitchat cocoon and shows us how to become those butterflies all women are destined to become no matter what they face in life. The series is a must-read.” ~ Risa Shimoda, Outdoor Leadership Consultant and President of The Shimoda Group, on The Lost Guides “Let your adventure begin and unleash by reading this series.” ~ Anna Levesque, author of Yoga for Paddling, on The Lost Guides “This series delivers empowering advice without pulling any punches.” ~ Liza M. Shaw, MA, Licensed Marriage and Family Therapist of PowerToThrive.com, on The Lost Guides “Ava Miles is a courageous fellow writer whose mission is to empower all women.” ~ Aspen Matis, author of the internationally bestselling memoir Girl in the Woods “Ava gets to the heart of why some of us do toxic or hang around drama while helping us all realize we can have happy and loving relationships that don’t clutter up our space or make us sick.” ~ Courtney Cachet, Celebrity Designer & TV Personality If you enjoy books by Brene Brown, Gabrielle Bernstein, Rachel Hollis, Jen Sincero, Mark Manson, Shawn Achor, Michael Singer, Tony Robbins, Deepak Chopra, Shauna Niequist, Gary Chapman, John Leland, and Gretchen Rubin, you will love Ava's self-help books.
Author: Ava Miles
Publisher: Ava Miles Inc.
ISBN: 1949092240
Category : Self-Help
Languages : en
Pages : 160
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Book Description
International Bestselling Author Ava Miles lays out the transformational steps to living with confidence. Have you ever seen a superhero hunch their shoulders? No. They carry themselves with confidence. And yet, so many of us hide ourselves under baggy clothes or vacillate between walking tall and cowering. When we look in the mirror, we see flaws and weaknesses, and inside we feel even worse.Confidence is something we admire in others. Did you know you’re only admiring something already inside you? Self-esteem is the key to stepping into our superhero self. The truth is each of us is unique and has gifts tailor-made for our journey. “No one can do what you can, be who you are.” In order to love ourselves fully, we also need to love ourselves inside and out—and that translates to enjoying a loving self-image. Superheroes walk proudly, after all. Life-changing tools in this book include: · Assessing your current confidence level · Clearing the big self-esteem shutdowns · Spotlight Tools to highlight body image triggers · Super Tools to delete our personal judgements · Take Back Tools to rewire us to loving ourselves · Cutting-edge exercises to build our confidence Confidence Is Your Superpower is part of The Lost Guides to Living Your Best Life series, a complete system to help us reclaim the nine superpowers essential to rocking life. * * * Ava Miles is the international bestselling author of powerful books about love, happiness, and transformation. As a former conflict expert, Ava rebuilt warzones in places like Lebanon, Colombia, and the Congo to foster peaceful and prosperous communities. While rewarding, Ava recognized she could affect more positive change in the world by addressing the real roots of conflict and unhappiness through books. In becoming an author, she realized her best life. Her novels have received praise and accolades from USA Today, Publisher’s Weekly, and Women’s World Magazine in addition to being chosen as Best Books of the Year and Top Editor’s picks. However, Ava’s strongest praise comes directly from her readers, who call her books life changing. The Lost Guides to Living Your Best Life series represents the culmination of her work as a conflict expert, life coach, and wellness expert. * * * Reviews “Ava gives us the tools we need to reclaim our everyday joy and honest expression. Rediscover my inner superpowers? Yes, please! The Lost Guides are a world changer. Well done, Ava.” ~ International Bestseller and Kung Fu Master Kathia Zolfaghari “A life-changing journey every woman will want to take.” ~ Crystal Andrus Morissette, Founder of the S.W.A.T. Institute (Simply Woman Accredited Trainer) “Miles’ series is an exquisite exploration of internal discomfort and courage, allowing you to reclaim your divine soul and fully express your womanhood. I highly recommend.” ~ Dr. Shawne Duperon, Project Forgive Founder, Nobel Peace Prize Nominee, on The Lost Guides “Miles provides us with essential advice on how we can shed the beliefs that are making us miserable and find our way back to our inner goddesses… She guides us through the sometimes turbulent waters of the issues that matter most to us (relationships, sex, finances, self-expression, self-image, etc.). This is must read…” ~ Angela Polidoro, former Editor for Random House’s Ballantine Bantam Dell “Pushing the envelope is edgy. Change is never comfortable. Ava Miles takes us out of our comfortable chitchat cocoon and shows us how to become those butterflies all women are destined to become no matter what they face in life. The series is a must-read.” ~ Risa Shimoda, Outdoor Leadership Consultant and President of The Shimoda Group, on The Lost Guides “Let your adventure begin and unleash by reading this series.” ~ Anna Levesque, author of Yoga for Paddling, on The Lost Guides “This series delivers empowering advice without pulling any punches.” ~ Liza M. Shaw, MA, Licensed Marriage and Family Therapist of PowerToThrive.com, on The Lost Guides “Ava Miles is a courageous fellow writer whose mission is to empower all women.” ~ Aspen Matis, author of the internationally bestselling memoir Girl in the Woods “Ava gets to the heart of why some of us do toxic or hang around drama while helping us all realize we can have happy and loving relationships that don’t clutter up our space or make us sick.” ~ Courtney Cachet, Celebrity Designer & TV Personality If you enjoy books by Brene Brown, Gabrielle Bernstein, Rachel Hollis, Jen Sincero, Mark Manson, Shawn Achor, Michael Singer, Tony Robbins, Deepak Chopra, Shauna Niequist, Gary Chapman, John Leland, and Gretchen Rubin, you will love Ava's self-help books.
Author: Ava Miles
Publisher: Ava Miles Inc.
ISBN: 1949092208
Category : Self-Help
Languages : en
Pages : 153
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Book Description
"An exquisite exploration…" Dr. Shawne Duperon, Nobel Peace Prize Nominee “A life-changing journey…" Crystal Andrus Morissette, S.W.A.T. Institute "A must-read…" Angela Polidoro, former Editor for Random House’s Ballantine Bantam Dell International Bestselling Author Ava Miles shows readers how to overhaul the false power ruining their lives and reclaim their true power—their superpower—to live their best life, perfect for fans of Brene Brown. "Here are all the tools you need to save your own world—cape, supersuit, and a new bad-ass attitude implied." –Kathia Zolfaghari, International Bestseller and Kung Fu Master Do you remember the last time you believed you could do anything? When you were your own superhero—strong and capable and in charge of your life? Many of us were plugged into our true power in childhood, but it was disconnected as we grew up and graduated as adults in our communities, the work force, and our relationships. Now current events have kicked us in the gut and plunged us into new depths of powerlessness. Never before have we needed to relearn and reclaim our true power. Ava worked with top leaders in the world’s greatest power centers, formulating plans to rebuild war zones and implementing them on the ground. Through her work, she learned true power creates a better life; false power destroys it. Her ring-side seat to zero-sum power led her to search for a new kind: true, instinctive personal power. In Reclaim Your Superpowers, Ava guides us through the steps she took to reclaim her own life, going from a rat-race professional to an international bestselling author living her dream life from zero-to-sixty. This cutting-edge guide gives you a practical blueprint on: · The ins and outs of real personal power · Diving into your fears and misuses around power · How to assess where you’re using false power and getting nowhere · Spotlight Tools to identify the origin stories holding you back · Take Back Tools to reconnect you to your true power · Super Tools to tease out your winning traits to plan and manifest what you really want It's time to take back your power—your superpowers. It's time to start living your best life. Reclaim Your Superpowers is part of The Lost Guides to Living Your Best Life series, a complete system to help us reclaim the nine superpowers essential to rocking life. * * * Ava Miles is the international bestselling author of powerful books about love, happiness, and transformation. As a former conflict expert, Ava rebuilt warzones in places like Lebanon, Colombia, and the Congo to foster peaceful and prosperous communities. While rewarding, Ava recognized she could affect more positive change in the world by addressing the real roots of conflict and unhappiness. In becoming an author, she realized her best life: healing the world through books. Her novels have received praise and accolades from USA Today, Publisher’s Weekly, and Women’s World Magazine in addition to being chosen as Best Books of the Year and Top Editor’s picks. However, Ava’s strongest praise comes directly from her readers, who call her books life changing. The Lost Guides to Living Your Best Life represent the culmination of her work as a conflict expert, life coach, and wellness expert. *** Reviews “Ava gives us the tools we need to reclaim our everyday joy and honest expression. Rediscover my inner superpowers? Yes, please! The Lost Guides are a world changer. Well done, Ava.” ~ International Bestseller and Kung Fu Master Kathia Zolfaghari “A life-changing journey every woman will want to take.” ~ Crystal Andrus Morissette, Founder of the S.W.A.T. Institute (Simply Woman Accredited Trainer) “Miles’ series is an exquisite exploration of internal discomfort and courage, allowing you to reclaim your divine soul and fully express your womanhood. I highly recommend.” ~ Dr. Shawne Duperon, Project Forgive Founder, Nobel Peace Prize Nominee, on The Lost Guides “Miles provides us with essential advice on how we can shed the beliefs that are making us miserable and find our way back to our inner goddesses… She guides us through the sometimes turbulent waters of the issues that matter most to us (relationships, sex, finances, self-expression, self-image, etc.). This is must read…” ~ Angela Polidoro, former Editor for Random House’s Ballantine Bantam Dell “Pushing the envelope is edgy. Change is never comfortable. Ava Miles takes us out of our comfortable chitchat cocoon and shows us how to become those butterflies all women are destined to become no matter what they face in life. The series is a must-read.” ~ Risa Shimoda, Outdoor Leadership Consultant and President of The Shimoda Group, on The Lost Guides “Let your adventure begin and unleash by reading this series.” ~ Anna Levesque, author of Yoga for Paddling, on The Lost Guides “This series delivers empowering advice without pulling any punches.” ~ Liza M. Shaw, MA, Licensed Marriage and Family Therapist of PowerToThrive.com, on The Lost Guides “Ava Miles is a courageous fellow writer whose mission is to empower all women.” ~ Aspen Matis, author of the internationally bestselling memoir Girl in the Woods “Ava gets to the heart of why some of us do toxic or hang around drama while helping us all realize we can have happy and loving relationships that don’t clutter up our space or make us sick.” ~ Courtney Cachet, Celebrity Designer & TV Personality If you enjoy books by Brene Brown, Gabrielle Bernstein, Rachel Hollis, Jen Sincero, Mark Manson, Shawn Achor, Michael Singer, Tony Robbins, Deepak Chopra, Shauna Niequist, Gary Chapman, John Leland, and Gretchen Rubin, you will love Ava's self-help books.
Author: Pacific Crest Middle School
Publisher: Lulu.com
ISBN: 1365108589
Category : Education
Languages : en
Pages : 280
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Book Description
The stories found in this collection illustrate the individual and collective experiences of our school community. We believe that by sharing our stories we will understand each other better, build a school culture that empowers individual voices, and leave a legacy for future learners to follow.
Author: Marc Haine
Publisher: FriesenPress
ISBN: 1525571931
Category : Business & Economics
Languages : en
Pages : 205
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Book Description
In theatre, what does it take to put on an award-winning performance each and every night? It takes an unrelenting focus on operational excellence and exceeding the guest's Experience Expectation. It means bringing teams together, unified towards a common goal, with all the resources and support in place. It means being ready for SHOWTIME! Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre uses the lessons of live theatre to pull back the curtain on underperforming managers, teams, and organizations to deliver real-world, focus-oriented strategies to drive operational excellence. The framework delves into the foundational to the specific, and outlines practices and philosophies that leaders can script and direct, to ensure they put on show-stopping experiences customers and staff deserve. Are you ready for SHOWTIME? Imagine a world in which the majority of us put more love and care in being of service. Where people dare to be the exception, everyday.
Author: Rex Ogle
Publisher: WW Norton
ISBN: 1324016248
Category : Young Adult Nonfiction
Languages : en
Pages : 137
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Book Description
A New York Public Library Best Book of 2021 The companion to Rex Ogle’s award-winning Free Lunch is a searing account of adolescence in a household torn by domestic violence. Punching Bag is the compelling true story of a high school career defined by poverty and punctuated by outbreaks of domestic abuse. Rex Ogle, who brilliantly mapped his experience of hunger in Free Lunch, here describes his struggle to survive; reflects on his complex, often paradoxical relationship with his passionate, fierce mother; and charts the trajectory of his stepdad’s anger. Hovering over Rex’s story is the talismanic presence of his unborn baby sister. Through it all, Rex threads moments of grace and humor that act as beacons of light in the darkness. Compulsively readable, beautifully crafted, and authentically told, Punching Bag is a remarkable memoir about one teenager’s cycle of violence, blame, and attempts to forgive his parents—and himself.
Author: Welby Altidor
Publisher: John Wiley & Sons
ISBN: 1119347645
Category : Business & Economics
Languages : en
Pages : 162
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Book Description
Achieve more, do more, create more with the power of creative courage Creative Courage challenges you to step outside of your comfort zone and truly make an impact. Set aside the same old routine and break the status quo—because you can only rise to new heights if you first smash the ceiling. Written by the former Executive Creative Director of Creations at Cirque du Soleil, this book shows you how to step up your game, flex your creativity, and make big things happen. Whether you work independently or as part of a team, whether you're self-employed or part of an organization, and even if you think creativity isn't a part of the work that you do—this book gives you the perspective, courage, and kick start you need to think differently about the things you do every day. Creative courage is more than a strategy, it's a way of life. It opens your mind—and the minds of those around you—to new approaches, new ideas, and new schools of thought that can revolutionize the way you work. This book invites you to experience the freedom and power at the intersection of courage and creativity so you can finally: Foster a more collaborative culture Bring depth and meaning to every project Turn challenge into opportunity Create work that matters The value of creative thinking extends far beyond the arts, but the work it allows you to produce has the power to touch like great art can. You gain the ability to make a more profound impact, and you inspire and motivate others to do the same; you become a catalyst for bigger, better things, driven by the enormous potential of the free-thinking mind. Creative Courage helps you break out of the box and start making things happen today.
