Wired to Care: How Companies Prosper When They Create Widespread Empathy PDF Download
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Author: Patnaik
Publisher: Pearson Education India
ISBN: 9788131730133
Category :
Languages : en
Pages : 276
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Book Description
Executives often know little about the people who buy their companies' products and services. This is not surprising. To study people, you must care about them. However, most companies eliminate empathy from their operations. In essence, they proceed as if they have calculating, survival-bent reptile brains. Profits drive everything. This is an odd disconnect because corporate livelihoods depend on people - not lizards - and people's brains are hardwired to be empathetic. Dev Patnaik (writing with Peter Mortensen) shows why firms that connect empathetically with their customers do better financially. He insists today's cold-hearted, bottom-line business world has room for caring companies, and he points to IBM, Nike and Harley-Davidson as examples. The fact that empathy is also a strong business strategy is icing on the cake. getAbstract suggests this fine book to CEOs, marketing officers and other executives who want to build their business by acting on their respect for their customers. As Patnaik explains on his blog, "Empathy isn't about having a visionary leader. It's about making customer information an easy, everyday and experiential part of working at your company."
Author: Patnaik
Publisher: Pearson Education India
ISBN: 9788131730133
Category :
Languages : en
Pages : 276
Get Book Here
Book Description
Executives often know little about the people who buy their companies' products and services. This is not surprising. To study people, you must care about them. However, most companies eliminate empathy from their operations. In essence, they proceed as if they have calculating, survival-bent reptile brains. Profits drive everything. This is an odd disconnect because corporate livelihoods depend on people - not lizards - and people's brains are hardwired to be empathetic. Dev Patnaik (writing with Peter Mortensen) shows why firms that connect empathetically with their customers do better financially. He insists today's cold-hearted, bottom-line business world has room for caring companies, and he points to IBM, Nike and Harley-Davidson as examples. The fact that empathy is also a strong business strategy is icing on the cake. getAbstract suggests this fine book to CEOs, marketing officers and other executives who want to build their business by acting on their respect for their customers. As Patnaik explains on his blog, "Empathy isn't about having a visionary leader. It's about making customer information an easy, everyday and experiential part of working at your company."
Author: Sameena Mulla
Publisher: NYU Press
ISBN: 1479867217
Category : Medical
Languages : en
Pages : 286
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Book Description
Every year in the U.S., thousands of women and hundreds of men participate in sexual assault forensic examinations. Sameena Mulla reveals the realities of sexual assault response in the forensic age. She analyzes the ways in which nurses work to collect and preserve evidence while addressing the needs of sexual assault victims as patients.Mulla argues that blending the work of care and forensic investigation into a single intervention shapes how victims of violence understand their own suffering, recovery, and access to justice-in short, what it means to be a "victim".
Author: Mignon Duffy
Publisher: Rutgers University Press
ISBN: 0813572878
Category : Social Science
Languages : en
Pages : 497
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Book Description
A nurse inserts an I.V. A personal care attendant helps a quadriplegic bathe and get dressed. A nanny reads a bedtime story to soothe a child to sleep. Every day, workers like these provide critical support to some of the most vulnerable members of our society. Caring on the Clock provides a wealth of insight into these workers, who take care of our most fundamental needs, often at risk to their own economic and physical well-being. Caring on the Clock is the first book to bring together cutting-edge research on a wide range of paid care occupations, and to place the various fields within a comprehensive and comparative framework across occupational boundaries. The book includes twenty-two original essays by leading researchers across a range of disciplines—including sociology, psychology, social work, and public health. They examine the history of the paid care sector in America, reveal why paid-care work can be both personally fulfilling but also make workers vulnerable to burnout, emotional fatigue, physical injuries, and wage exploitation. Finally, the editors outline many innovative ideas for reform, including top-down and grassroots efforts to improve recognition, remuneration, and mobility for care workers. As America faces a series of challenges to providing care for its citizens, including the many aging baby boomers, this volume offers a wealth of information and insight for policymakers, scholars, advocates, and the general public.
Author: Edward Zigler
Publisher: Yale University Press
ISBN: 030015626X
Category : Social Science
Languages : en
Pages : 234
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Book Description
Why the United States has failed to establish a comprehensive high-quality child care program is the question at the center of this book. Edward Zigler has been intimately involved in this issue since the 1970s, and here he presents a firsthand history of the policy making and politics surrounding this important debate. Good-quality child care supports cognitive, social, and emotional development, school readiness, and academic achievement. This book examines the history of child care policy since 1969, including the inside story of America's one great attempt to create a comprehensive system of child care, its failure, and the lack of subsequent progress. Identifying specific issues that persist today, Zigler and his coauthors conclude with an agenda designed to lead us successfully toward quality care for America's children.
Author: Shawn C. Fraistat
Publisher: University of Chicago Press
ISBN: 022674549X
Category : Political Science
Languages : en
Pages : 291
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Book Description
Attention to care in modern society has fallen out of view as an ethos of personal responsibility, free markets, and individualism has taken hold. The Liberalism of Care argues that contemporary liberalism is suffering from a crisis of care, manifest in a decaying sense of collective political responsibility for citizens’ well-being and for the most vulnerable members of our communities. Political scientist Shawn C. Fraistat argues that we have lost the political language of care, which, prior the nineteenth century, was commonly used to express these dimensions of political life. To recover that language, Fraistat turns to three prominent philosophers—Plato, Jean-Jacques Rousseau, and William Godwin—who illuminate the varied ways caring language and caring values have structured core debates in the history of Western political thought about the proper role of government, as well as the rights and responsibilities of citizens. The Liberalism of Care presents a distinctive vision for our liberal politics where political communities and citizens can utilize the ethic and practices of care to face practical challenges.
Author: Tom A. Hutchinson
Publisher: Springer Science & Business Media
ISBN: 1441994408
Category : Medical
Languages : en
Pages : 250
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Book Description
A ground-breaking new volume and the first of its kind to concisely outline and explicate the emerging field of whole person care process, Whole Person Care: A New Paradigm for the 21st Century organizes the disparate strains of literature on the topic. It does so by clarifying the concept of 'whole person' and also by outlining the challenges and opportunities that death anxiety poses to the practice of whole person care. Whole person care seeks to study, understand and promote the role of health care in relieving suffering and promoting healing in acute and chronic illness as a complement to the disease focus of biomedicine. The focus is on the whole person -- physical, emotional, social, and spiritual. Using concise, easy-to-read language, the early chapters offer practitioners a thorough understanding of the concepts, skills and tools necessary for the practice of whole person care from a clinician-patient interaction standpoint, while the last two chapters review the myriad implications of whole person care for medical practice. An invaluable resource for all areas of medical practice and for practitioners at all stages of development, from medical students to physicians and allied health providers with many years of experience, Whole Person Care: A New Paradigm for the 21st Century will have a profound impact on western medical practice in North America and elsewhere.
Author: Anne Basting
Publisher: University of Iowa Press
ISBN: 160938413X
Category : Medical
Languages : en
Pages : 220
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Book Description
The Arts of Penelope: Art-Making and Making Artifacts, by Ellie Rose and Shannon Scrofano -- Who Is a Hero in Your Own Life?, by Jolene Hansen -- Mamie's Story, by Beth Meyer-Arnold -- On Playing the Suitors: In Dialogue, by Daniel Cohen and Rusty Tym -- On Playing Penelope: In Dialogue, by Joyce Heinrich and Nikki Zaleski -- Five Seconds after the Audience Left, by Anne Basting -- The Magic of the Movement, by Anne Basting and Leonard Cruz -- Finding an Ending, by Maureen Towey -- Excerpt from Finding Penelope, Scene 5, by Anne Basting -- Part Five: Evaluation and Evolution -- Beyond Penelope at Luther Manor, by Ellie Rose -- On the Challenges of Continuity in Civic Arts Projects: In Dialogue, by Michael Rohd and Anne Basting -- Making Structural Changes in the Curriculum through Penelope, by Robin Mello and Anne Basting -- What Did the Research Tell Us?, by Robin Mello and Julie Voigts -- The Essential Elements of Penelope, by Robin Mello and Julie Voigts -- The Landscape beyond Penelope, by Anne Basting, Ellie Rose, and Maureen Towey -- Appendices -- Appendix 1. Penelope Project Timeline -- Appendix 2. Penelope Project Team -- Appendix 3. Partnership Agreement -- Appendix 4. Prompts for Penelope Activities and Challenges -- Appendix 5. Storytelling and Playwriting Syllabus -- Appendix 6. A Note on the Program Evaluation, by Robin Mello -- Appendix 7. Funding Partners -- Appendix 8. Survey Questions -- Contributors -- Index
Author: Michelle P. Sparkes
Publisher: CreateSpace
ISBN: 9781466488229
Category : Biography & Autobiography
Languages : en
Pages : 157
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Book Description
"Hospitalised with anorexia nervosa in 1978 at the age of 15, Sparkes weaves together a fascinating account of the issues that led her to question her value and right to life. She articulates the conflict at the heart of her struggle with food and weight and provides a compelling insight into the voices at war within her as her quest for perfection - a self worth living for - becomes increasingly untenable. Emerging from hospital with negligible weight gain and no real insight into her condition, Sparkes travels through non-purging bulimia, binge-eating and a back injury before discovering the self acceptance and inner peace she hungers for. With the benefit of hindsight and the wisdom of a health professional, she comments on the factors that could have propelled her recovery in the 80s, factors relevant for anyone struggling with an eating disorder today. This 'number-free' version is suitable for any person who would struggle to read a book containing body weight or BMI numbers."--Information from Amazon.com.
Author: William J. Baumol
Publisher: Yale University Press
ISBN: 0300179286
Category : Business & Economics
Languages : en
Pages : 273
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Book Description
Traces the fast-rising prices of health care and education in the United States and other major industrial nations, examining the underlying causes which have to do with the nature of providing labor-intensive services.
Author: Garrett Munce
Publisher: Simon and Schuster
ISBN: 1507212550
Category : Self-Help
Languages : en
Pages : 256
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Book Description
This straightforward and illuminating guide offers self-care techniques—from skin care to stress relief—designed for modern men who want to live longer, look better, and feel calm, focused, and happy. Taking care of your mind, body, and soul is important to living a longer, more satisfying life and helps you feel confident in your daily interactions with others. In Self-Care for Men, author Garrett Munce—grooming editor for Esquire and Men’s Health and confirmed self-care practitioner—teaches you how to improve your physical and mental health and overall well-being through these easy and practical tips and exercises—from grooming to meditation—that are proven to work. Practiced by men like David Beckham, Snoop Dogg, and Adam Levine, self-care is a key component to overall wellness. This helpful guide introduces you to anti-aging products and practices, explains why masks are the HIIT workout of skincare, and shows you how to relax when you’re on the go. Offering advice on a range of topics from hair care, supplements, detoxing, the wonders of CBD, improving your energy levels, and more, Self-Care for Men will not only help you look and feel better, but live a happier, heathier, and more successful life.
