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Author: Mario A. Pfannstiel
Publisher: Springer Nature
ISBN: 303120168X
Category : Medical
Languages : en
Pages : 469
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Book Description
This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design. Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an important part of service provision. Accordingly, the book will appeal to scholars and practitioners in the hospital and healthcare sector, and to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and the service experience.
Author: Mario A. Pfannstiel
Publisher: Springer Nature
ISBN: 303120168X
Category : Medical
Languages : en
Pages : 469
Get Book Here
Book Description
This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design. Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an important part of service provision. Accordingly, the book will appeal to scholars and practitioners in the hospital and healthcare sector, and to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and the service experience.
Author: Tom Kelley
Publisher: Crown Currency
ISBN: 0385349378
Category : Business & Economics
Languages : en
Pages : 306
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Book Description
IDEO founder and Stanford d.school creator David Kelley and his brother Tom Kelley, IDEO partner and the author of the bestselling The Art of Innovation, have written a powerful and compelling book on unleashing the creativity that lies within each and every one of us. Too often, companies and individuals assume that creativity and innovation are the domain of the "creative types." But two of the leading experts in innovation, design, and creativity on the planet show us that each and every one of us is creative. In an incredibly entertaining and inspiring narrative that draws on countless stories from their work at IDEO, the Stanford d.school, and with many of the world's top companies, David and Tom Kelley identify the principles and strategies that will allow us to tap into our creative potential in our work lives, and in our personal lives, and allow us to innovate in terms of how we approach and solve problems. It is a book that will help each of us be more productive and successful in our lives and in our careers.
Author: Peter H. Jones
Publisher:
ISBN: 9781933820231
Category : Communication in medicine
Languages : en
Pages : 356
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Book Description
Healthcare is constantly evolving, with ever increasing complexity and costs presenting huge challenges for policy making, decision making, and system design. Design for Care presents an overview of the design issues facing healthcare and shows how designers can work with practice professionals, patients, caregivers, and other stakeholders to make a positive difference. Case studies, design methods, and leading-edge research illuminate emerging opportunities and provide inspiration for designing better services. (bron: rosenfeldmedia.com).
Author: J. Mantas
Publisher: IOS Press
ISBN: 1643684019
Category : Medical
Languages : en
Pages : 700
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Book Description
Artificial intelligence (AI) is once again in the news, with many major figures urging caution as developments in the technology accelerate. AI impacts all aspects of our lives, but perhaps the discipline of Biomedical Informatics is more affected than most, and is an area where the possible pitfalls of the technology might have particularly serious consequences. This book presents the papers delivered at ICIMTH 2023, the 21st International Conference on Informatics, Management, and Technology in Healthcare, held in Athens, Greece, from 1-3 July 2023. The ICIMTH conferences form a series of scientific events which offers a platform for scientists working in the field of biomedical and health informatics from all continents to gather and exchange research findings and experience. The title of the 2023 conference was Healthcare Transformation with Informatics and Artificial Intelligence, reflecting the importance of AI to healthcare informatics. A total of 252 submissions were received by the Program Committee, of which 149 were accepted as full papers, 13 as short communications, and 14 as poster papers after review. The papers cover a wide range of technologies, and topics include imaging, sensors, biomedical equipment, and management and organizational aspects, as well as legal and social issues. The book provides a timely overview of informatics and technology in healthcare during this time of extremely fast developments, and will be of interest to all those working in the field.
Author:
Publisher:
ISBN: 9780984645701
Category : Community development
Languages : en
Pages : 0
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Book Description
The HCD Toolkit was designed specifically for NGOs and social enterprises that work with impoverished communities in Africa, Asia, and Latin America.
Author: Hossein Esmaeili
Publisher: Taylor & Francis
ISBN: 1040039596
Category : Law
Languages : en
Pages : 367
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Book Description
This book provides an interdisciplinary analysis of trade relations with the Middle East and Arab countries from the perspectives of law, business, policy and culture in the Middle East and the Arab world and their interaction with the wider world, particularly Western countries. The rapidly evolving economy of the Middle East and the Arab region is undergoing significant change, and establishing modern foreign ownership law, robust company, business and investment regulations, modern legal professions while keeping its basic traditional and Islamic principles. This book covers a number of important theoretical and practical aspects of commercial and trade relationships and law. It examines case studies of trade and investment relations between Arab and Middle Eastern countries and Western Countries, such as Australia, UK and US, touching on such topics as corporation law, arbitration and foreign judgments, future mobility and disruptive technology law, financial services law, charity law, trusts and cultural law. Exploring emerging trade and investment ties between Arab and Middle Eastern countries and Western countries, it will be of interest to students, academics and practitioners with an interest in international trade and investment law.
Author: Samuel Sebhatu
Publisher: Taylor & Francis
ISBN: 1000411648
Category : Business & Economics
Languages : en
Pages : 253
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Book Description
Interconnecting the concepts of sustainability, innovation and transformation, this book explains how organizations have successfully transformed themselves and wider society to foster a more sustainable future, and identifies the difficulties and challenges along the way. Part of the Principle of Responsible Management Education (PRME) series, the book promotes a strong voice for meeting sustainability challenges for transformative change in a globalized world through business education and practice. A transition to a more sustainable way of doing business can only be attained by combining technology with profound system innovations and lifestyle changes. The chapters in the book, each written by a strong and well-recognized team of researchers in the field, open up the discussion about a new partnership between sustainability, innovation, and transformation that includes the global society (big world), the biosphere (small planet), and also requires a deep mind shift. The book presents cases from business (including Ikea and Eataly) and other service networks including the Base of the Pyramid (BoP), and illustrates how these organizations have transformed themselves for a sustainable future. The research perspectives are macro (policies and legislation), meso (institutional practices) and micro (business practices and individual behavior). This book is where research meets real-world business and societal practice. The chapters are grounded in business research, specifically the interdependencies between sustainability, innovation, and transformation, which makes for a robust basis for describing, explaining, and understanding the complex challenges faced by business and society in the 21st century. The book is intended for graduate- and postgraduate-level students and executive education with implications for practitioners. Furthermore, it contributes to multidisciplinary research in the field of interaction between business and society with a view to extending the firm-centric view to encompass a broader, systemic, and dynamic understanding of business and societal transformation.
Author: Mario A. Pfannstiel
Publisher: Springer
ISBN: 3319464124
Category : Medical
Languages : en
Pages : 304
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Book Description
This book demonstrates how to successfully manage and lead healthcare institutions by employing the logic of business model innovation to gain competitive advantages. Since clerk-like routines in professional organizations tend to overlook patient and service-centered healthcare solutions, it challenges the view that competition and collaboration in the healthcare sector should not only incorporate single-end services, therapies or diagnosis related groups. Moreover, the authors focus on holistic business models, which place greater emphasis on customer needs and put customers and patients first. The holistic business models approach addresses topics such as business operations, competitiveness, strategic business objectives, opportunities and threats, critical success factors and key performance indicators.The contributions cover various aspects of service business innovation such as reconfiguring the hospital business model in healthcare delivery, essential characteristics of service business model innovation in healthcare, guided business modeling and analysis for business professionals, patient-driven service delivery models in healthcare, and continuous and co-creative business model creation. All of the contributions introduce business models and strategies, process innovations, and toolkits that can be applied at the managerial level, ensuring the book will be of interest to healthcare professionals, hospital managers and consultants, as well as scholars, whose focus is on improving value-generating and competitive business architectures in the healthcare sector.
Author: Mario A. Pfannstiel
Publisher: Springer Nature
ISBN: 3030872734
Category : Medical
Languages : en
Pages : 536
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Book Description
This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovations in healthcare and contribute to the improvement of patient-centered care. Respected experts, including scholars from various disciplines and practitioners from healthcare institutions, share essential insights into established research areas, fields of work and work structures, and discuss successful approaches, methods and tools. By illustrating innovative services, products, processes, systems, and technologies, as well as their application in practice, the authors highlight the role of participating stakeholders in service design projects and the added value that comes from sharing, communicating, networking and collaborating. This book is a must-read for scholars and practitioners in the hospital and healthcare sector. It will also appeal to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.
Author: Mara Capone
Publisher: FedOA - Federico II University Press
ISBN: 886887234X
Category : Social Science
Languages : en
Pages : 674
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Book Description
[Italiano]: Il libro raccoglie i contributi di un lavoro interdisciplinare svolto durante un BIP (Blended Intensive Program) finanziato dalla comunità europea. Il tema è quello dei siti industriali dismessi e tutelati per interesse storico. Partendo da un confronto tra i diversi approcci basati sullo studio delle best practice e dei diversi metodi e strumenti di analisi, sono state definite alcune premesse per la rappresentazione del sito e lo sviluppo di ipotesi di trasformazione per il riuso dell'ex Corradini a S. Giovanni. Stimolare il dibattito culturale, confrontarsi con realtà culturali diverse, definire percorsi metodologici replicabili sono gli obiettivi principali di questo lavoro./[English]: The book collects the contributions of an interdisciplinary work carried out during a BIP (Blended Intensive Program) funded by the European community. The topic is related to the abandoned industrial sites that are protected for historical interest. Starting from a comparison between the different approaches based on the study of the best practices and the different methods and tools of analysis, some premises have been defined for the representation of the site and the development of transformation hypotheses for reusing of the ex Corradini in S. Giovanni. Stimulating the cultural debate, dealing with different cultural realities, defining replicable methodological paths are the main objectives of this work.
