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Author: Richard Broyles
Publisher: Lulu.com
ISBN: 1387266462
Category : Self-Help
Languages : en
Pages : 48
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Book Description
How to get your disengaged staff to be more engaged and motivated. The importance of team building skills and growth potential. Improve moral and motivate
Author: Richard Broyles
Publisher: Lulu.com
ISBN: 1387266462
Category : Self-Help
Languages : en
Pages : 48
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Book Description
How to get your disengaged staff to be more engaged and motivated. The importance of team building skills and growth potential. Improve moral and motivate
Author: Rose O. Sherman
Publisher:
ISBN: 9781732912700
Category : Nurse administrators
Languages : en
Pages : 244
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Book Description
Whether you are a beginning manager or a seasoned expert, leadership in nursing today is challenging. To win the talent war and become the boss that no one wants to leave, you need to add individualized coaching to your leadership toolbox. The Nurse Leader Coach gives you the tools you need to change from being a manager to a leader coach.
Author: Arnold B. Bakker
Publisher: Psychology Press
ISBN: 1136980881
Category : Business & Economics
Languages : en
Pages : 218
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Book Description
This book provides the most thorough view available on this new and intriguing dimension of workplace psychology, which is the basis of fulfilling, productive work. The book begins by defining work engagement, which has been described as ‘an opposite to burnout,’ following its development into a more complex concept with far reaching implications for work-life. The chapters discuss the sources of work engagement, emphasizing the importance of leadership, organizational structures, and human resource management as factors that may operate to either enhance or inhibit employee’s experience of work. The book considers the implications of work engagement for both the individual employee and the organization as a whole. To address readers’ practical questions, the book provides in-depth coverage of interventions that can enhance employees’ work engagement and improve management techniques. Based upon the most up-to-date research by the foremost experts in the world, this volume brings together the best knowledge available on work engagement, and will be of great use to academic researchers, upper level students of work and organizational psychology as well as management consultants.
Author: Naim El-Aswad
Publisher: Taylor & Francis
ISBN: 1040260594
Category : Business & Economics
Languages : en
Pages : 224
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Book Description
This edited collection brings together leading voices in the field of medicine and coaching to highlight the growing challenges healthcare professionals face today, providing practical coaching tools and approaches to empower physicians to not only survive but thrive in the 21st century. Combining the knowledge of two professions, healthcare and coaching, the contributors offer a detailed analysis and discussion of the growing issues in the healthcare industry, demonstrating how coaching principles can be implemented to help improve physician leadership, well-being, performance, personal and professional happiness, and positive patient outcomes. Chapters address key topics such as burnout, resilience, emotional intelligence, career coaching, team coaching, and best practice approaches when working with the unique challenges of coaching physicians. Filled with case studies, definitions, summaries, and key points throughout, this book provides solutions to manage the surmounting challenges we are seeing in healthcare across the world today. This book is essential reading for all coaches working with physicians, healthcare executives, nurses, and allied health professionals.
Author: Philip Holt
Publisher: Management Impact Publishing
ISBN: 9789462761742
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
Philip Holt is Head of Operational Excellence, Accounting Operations at Philips, and tells us exactly what Lean Leadership is, how we can learn to apply it and how you can convince the workplace never to settle for anything less than excellence. We also learn how to redefine our leadership style and how to identify and eliminate wasteful activities within the company. This way you can recognize, realize and retain the ideal situation. In Leading with Lean, Philip Holt shows us the best ways to arrange a high-performance organization and gives us simple tools and insights for each leader to aspire to greatness, for themselves and for their teams.
Author: The Arbinger Institute
Publisher: Berrett-Koehler Publishers
ISBN: 1576755029
Category : Business & Economics
Languages : en
Pages : 193
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Book Description
Explains why self-deception is at the heart of many leadership problems, identifying destructive patterns that undermine the successes of potentially excellent professionals while revealing how to improve teamwork, communication, and motivation. Reprint.
Author: W. Earl Sasser
Publisher: Simon and Schuster
ISBN: 1439108307
Category : Business & Economics
Languages : en
Pages : 343
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Book Description
In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal "service excellence" books fails to address this key question. Based on five years of painstaking research, the authors show how managers at American Express, Southwest Airlines, Banc One, Waste Management, USAA, MBNA, Intuit, British Airways, Taco Bell, Fairfield Inns, Ritz-Carlton Hotel, and the Merry Maids subsidiary of ServiceMaster employ a quantifiable set of relationships that directly links profit and growth to not only customer loyalty and satisfaction, but to employee loyalty, satisfaction, and productivity. The strongest relationships the authors discovered are those between (1) profit and customer loyalty; (2) employee loyalty and customer loyalty; and (3) employee satisfaction and customer satisfaction. Moreover, these relationships are mutually reinforcing; that is, satisfied customers contribute to employee satisfaction and vice versa. Here, finally, is the foundation for a powerful strategic service vision, a model on which any manager can build more focused operations and marketing capabilities. For example, the authors demonstrate how, in Banc One's operating divisions, a direct relationship between customer loyalty measured by the "depth" of a relationship, the number of banking services a customer utilizes, and profitability led the bank to encourage existing customers to further extend the bank services they use. Taco Bell has found that their stores in the top quadrant of customer satisfaction ratings outperform their other stores on all measures. At American Express Travel Services, offices that ticket quickly and accurately are more profitable than those which don't. With hundreds of examples like these, the authors show how to manage the customer-employee "satisfaction mirror" and the customer value equation to achieve a "customer's eye view" of goods and services. They describe how companies in any service industry can (1) measure service profit chain relationships across operating units; (2) communicate the resulting self-appraisal; (3) develop a "balanced scorecard" of performance; (4) develop a recognitions and rewards system tied to established measures; (5) communicate results company-wide; (6) develop an internal "best practice" information exchange; and (7) improve overall service profit chain performance. What difference can service profit chain management make? A lot. Between 1986 and 1995, the common stock prices of the companies studied by the authors increased 147%, nearly twice as fast as the price of the stocks of their closest competitors. The proven success and high-yielding results from these high-achieving companies will make The Service Profit Chain required reading for senior, division, and business unit managers in all service companies, as well as for students of service management.
Author: Jason Wolf
Publisher: IAP
ISBN: 1617353531
Category : Business & Economics
Languages : en
Pages : 302
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Book Description
In a world saturated with the “how tos” of OD, there is a void of evidence-based resources for both organizational leaders and OD scholar-practitioners to use as a guide while navigating the complex and chaotic environment of healthcare. This handbook has been created to fill this space and provide a resource for this vital audience at a time of great change and greater potential in the healthcare arena. The handbook will focus on the critical nature of OD in healthcare and how it applies in this unique environment; examining its broad use from hospitals to corporate offices and from small systems to multinational corporations. The book will provide research-based, practical processes and methods, while sharing compelling cases of how the compassion and care associated with healthcare is wound tightly with the OD work it encompasses.The handbook will also offer a comprehensive look at the role OD plays in the critical issues and significant changes facing healthcare today. The handbook overall is a small part history and a small part predictions surrounding very practical and applicable uses of OD In healthcare. Through the sharing of engagement processes, revealing outcomes and connecting each concept to a living case of how OD has impacted the healthcare field, this handbook provides a unique resource for OD and HR professionals, healthcare executives, MHA students and the academic community.
Author: David Ulrich
Publisher: McGraw Hill Professional
ISBN: 007174424X
Category : Business & Economics
Languages : en
Pages : 305
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Book Description
THE NEW YORK TIMES, WALL STREET JOURNAL, AND USA TODAY BESTSELLER! ADVANCE PRAISE FOR THE WHY OF WORK: "Principled, timely, and engaging, The Why of Work teaches that building a culture of abundance and common purpose is essential to organizational success." --Stephen R. Covey, bestselling author of 7 Habits of Highly Effective People "Will have a major impact on how individuals shape their attitude to work, how organizations create abundant cultures, and how leaders turn personal meaning into public good." --Jigmi Y. Thinley, Prime Minister of Bhutan "The Why of Work shows a better, different way to build and lead organizations. It is an insightful guide to how leaders can infuse meaning into their organizations." --Jeffrey Pfeffer, Professor, Stanford Graduate School of Business and author of Power: Why Some People Have It—and Others Don't "This book brings the question 'why' to the place in which we spend most of our adult lives, giving us insightful tools to help make a meaningful difference in people's lives." --Don Hall, Jr., president and CEO, Hallmark Cards, Inc. "This is a must read for anyone who works, leads others at work, or works to build a supportive environment." --Beverly Kaye, founder/CEO, Career Systems International, and coauthor of Love 'Em or Lose 'Em: Getting Good People to Stay "The Why of Work opens the door to significant employee engagement. The alignment between company values and those of customers and communities can indeed give employees a sense of purpose while delivering great results to customers!" --Paula S. Larson, Chief HR Officer, Invesys "Blackstone has proved that finding superior leaders produces superior results. Dave Ulrich has brought this thinking to a new level at Blackstone. Every private equity investor and senior manager must read this book." --James Quella, Senior Operating Partner, The Blackstone Group According to studies, we all work for the same thing--and it's not just money. It's meaning. Through our work, we seek a sense of purpose, contribution, connection, value, and hope. Digging down to the meaning of work taps our resilience in hard times and our passion in good times. That's the simple but profound premise behind this groundbreaking book by renowned management expert Dave Ulrich and psychologist Wendy Ulrich. They've talked to thousands of people--from rank-and-file workers to clients and customers to top-level executives--and synthesized major disciplines to identify the "why" behind our most successful experiences. Using the model of the "abundant organization," they provide you with the "how" to create meaning and value in your own workplace. Learn how to: Ask the seven questions that drive abundance Understand the needs of your customers and staff Personalize the work to motivate your employees Build and grow your business in any economy By following the Ulrichs' step-by-step guidelines, you will set off a chain reaction of positive and enduring effects. Employees who fi nd meaning in their work are more competent, committed, and eager to contribute—and their contribution will result in increased customer commitment, which delivers a winning performance on the bottom line. The Why of Work includes targeted checklists, questionnaires, and other useful tools to help you turn aspirations into action. Using the proven principles of abundance, you can coordinate your needs with those of your employers, your employees, and your customers--and create a vision that resonates for years to come. When you understand why we work, you know how to succeed.
Author: Kit H. Lui
Publisher: Phoenix Consulting
ISBN:
Category : Antiques & Collectibles
Languages : en
Pages : 134
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Book Description
I used my POE AI bot, KitLuiCEObot, to write this book based on materials I uploaded to my bot. It was written by my bot with some editing and research from me and some prompts and questions to train the bot. Hope you enjoy the journey and learn something new from my book. This book is intended for CEOs and people that deal with them. It provides a practical tool of quick referencing for CEOs. We hope that you will use my bot to further explore the role of a CEO in innovation and leadership for a 21st century corporation. The success of the organization depends on the CEO more than ever now in our exponentially changing global environment. The book emphasizes the importance of innovation and leadership in the 21st century business landscape. It explores the innovation process, mindset, and culture, highlighting the stages and steps involved in bringing new ideas to life. It also discusses various tools and methods that can facilitate innovation, such as brainstorming, design thinking, and lean startup. Moreover, the book delves into the essential qualities and skills of an excellent CEO, as well as the factors that shape a CEO's performance and impact. It explores the challenges and obstacles that CEOs may face and provides practical advice for success. The book also addresses the relationship between the CEO and the board, offering principles and guidance for effective collaboration. Additionally, the book touches upon the significance of employee engagement and the impact it has on organizational success. It identifies the main drivers and factors of employee engagement and provides actionable steps to increase engagement levels within an organization. Furthermore, the book discusses the different types of organizational failure and the drivers that can prevent such failures. It highlights the stages and phases of organizational failure and the challenges that hinder its resolution. Actionable steps are provided to avoid organizational failure and promote a culture of continuous improvement. Lastly, the book explores the identification of bad CEOs, the sources that enable their behavior, and the impacts they have on organizations. It also addresses the factors that delay the removal of bad CEOs and provides actionable steps to avoid or replace them. In conclusion, this book provides a comprehensive guide for CEOs and leaders in navigating the challenges of the modern business world. It emphasizes the importance of innovation, leadership, employee engagement, and organizational success. The book offers practical advice, tools, and methods to foster innovation, develop essential leadership qualities, and create a culture of continuous improvement. It serves as a valuable resource for CEOs looking to enhance their performance and drive positive outcomes for their organizations. Enjoy the journey!
