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Author: Steven Ferry
Publisher:
ISBN: 9781439226483
Category : Hotel butlers
Languages : en
Pages : 0
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Book Description
ASK NOT WHAT THE BUTLER DID, BUT WHAT HE CAN DO FOR YOU We all know the clich from the movies and board games about the butler doing it, but what was it the butler did? In the hotel environment, the butler can be a failed experiment or a service facility that commands high-rack rates and keeps occupancy rates at 100%. Where the butler fails in hotels, it is because he is cast in (frankly) degrading-to-the-profession roles such as "bath butler," "fireplace butler, "technology butler," "baby butler" (who provides rocking chairs and watches children), "dog butler," "ski butler," and "beach butler." The idea being that anything offering superior service in some small area is called a "butler" in an effort to siphon some of the prestige of the profession. At least when the term valet was extended to "dumb valet," that furniture item upon which one lays out clothing for the following day, there was no pretense that this was the real item. Fortunately for the profession, the public were not fooled or taken in by these "dumb butlers" and the practice has faded relatively rapidly-before it could sour the public mind on the concept of butlers in hotels. Fortunately also for the butlers working in top hotels around the world, who do justice to the profession, and the hotel managements who have recognized the value butlers bring to the bottom line and the repute of their establishments. In an industry that is completely premised on the idea of service, and in which service is a key differentiator, it's a no-brainer to institute butler service. Butlers have always represented the pinnacle in service quality. This book will go a long way toward bringing about and keeping on track a butler program. When used in conjunction with standard on-site training, it will cement in place a very successful butler service that will - Allow rack rates to be raised - Create a loyal following of repeat visitors - Enhance word of mouth - Increase new business - Raise service standards throughout the facility. All of which make the investment very sound. If you would like to become a butler in a hospitality setting, or think your hotel, spa, resort or private villa could benefit from an honest-to-goodness butler program, read this book.
Author: Steven Ferry
Publisher:
ISBN: 9781439226483
Category : Hotel butlers
Languages : en
Pages : 0
Get Book Here
Book Description
ASK NOT WHAT THE BUTLER DID, BUT WHAT HE CAN DO FOR YOU We all know the clich from the movies and board games about the butler doing it, but what was it the butler did? In the hotel environment, the butler can be a failed experiment or a service facility that commands high-rack rates and keeps occupancy rates at 100%. Where the butler fails in hotels, it is because he is cast in (frankly) degrading-to-the-profession roles such as "bath butler," "fireplace butler, "technology butler," "baby butler" (who provides rocking chairs and watches children), "dog butler," "ski butler," and "beach butler." The idea being that anything offering superior service in some small area is called a "butler" in an effort to siphon some of the prestige of the profession. At least when the term valet was extended to "dumb valet," that furniture item upon which one lays out clothing for the following day, there was no pretense that this was the real item. Fortunately for the profession, the public were not fooled or taken in by these "dumb butlers" and the practice has faded relatively rapidly-before it could sour the public mind on the concept of butlers in hotels. Fortunately also for the butlers working in top hotels around the world, who do justice to the profession, and the hotel managements who have recognized the value butlers bring to the bottom line and the repute of their establishments. In an industry that is completely premised on the idea of service, and in which service is a key differentiator, it's a no-brainer to institute butler service. Butlers have always represented the pinnacle in service quality. This book will go a long way toward bringing about and keeping on track a butler program. When used in conjunction with standard on-site training, it will cement in place a very successful butler service that will - Allow rack rates to be raised - Create a loyal following of repeat visitors - Enhance word of mouth - Increase new business - Raise service standards throughout the facility. All of which make the investment very sound. If you would like to become a butler in a hospitality setting, or think your hotel, spa, resort or private villa could benefit from an honest-to-goodness butler program, read this book.
Author: Markus Krajewski
Publisher: Yale University Press
ISBN: 0300186800
Category : Social Science
Languages : en
Pages : 454
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Book Description
A cutting†‘edge media history on a perennially fascinating topic, which attempts to answer the crucial question: Who is in charge, the servant or the master?†‹ Though classic servants like the butler or the governess have largely vanished, the Internet is filled with servers: web, ftp, mail, and others perform their daily drudgery, going about their business noiselessly and unnoticed. Why then are current†‘day digital drudges called servers? Markus Krajewski explores this question by going from the present back to the Baroque to study historical aspects of service through various perspectives, be it the servants’ relationship to architecture or their function in literary or scientific contexts. At the intersection of media studies, cultural history, and literature, this work recounts the gradual transition of agency from human to nonhuman actors to show how the concept of the digital server stems from the classic role of the servant.
Author:
Publisher:
ISBN:
Category : Health resorts
Languages : en
Pages : 506
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Book Description
Author: Steven M. Ferry
Publisher: Createspace Independent Publishing Platform
ISBN: 9781539466208
Category :
Languages : en
Pages : 418
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Book Description
Serving the wealthy and powerful is not for the faint of heart nor enthusiastically uneducated-it requires know-how developed over a millennium by the very people-British butlers-who have looked after the personal lives of the most discerning and demanding of individuals. In the really old days, failure could result in death; today, it merely results in firing. Yet there is no need for either, as there are right ways to conduct oneself and engage with employers, their families, and guests; and right ways to look after their prized possessions and beautiful properties. Whether looking back at the traditional world that helps define the butler; or analyzing the fast-changing world that offers its challenges to butlers in real time; or anticipating the future for our profession-a world populated by technology, including robots-and how best to prepare for it, this first of a two-volume series provides a voice in the ear of the thinking professional and a measure of stability for those entering the profession. The know-how presented has been brought together and updated for the 21st Century butler and household or estate(s) managers, and is furthermore equally applicable: a) to any private individual wishing to introduce or maintain high standards in their person life; and b) to any service industry where superior service is expected and appreciated by clients, consumers, patients, et al, and is, in fact, vital to the success of any company and its bottom line. 931 definitions are provided as footnotes and in a glossary to smooth the way for readers. The 125 color photographs and 785 pages of know-how gleaned over more than a quarter of a century of work in service, up close and personal, to the wealthy, as well as over six decades of living and learning, add up to a tome that is a must-have for any professional's library. For it not only provides an overview of this unique style of service and the expectations of others, but also the tools to succeed. In addition, the reader will have access to the author, who is Chairman of the International Institute of Modern Butlers, for advice on any service-related questions or difficulties. Volume I is the updated edition of the best selling book, "Butlers and Household Managers, 21st Century Professionals" and together with this Volume II, comprises the first and only comprehensive work on the service skills that have made butlers a household name (pun incidental) and the envy of anyone wishing to provide superior service.
Author: John Cousins
Publisher: Hodder Education
ISBN: 139830011X
Category : Cooking
Languages : en
Pages : 705
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Book Description
This revised and updated edition of our bestselling and internationally respected title is the essential reference source for trainers, practitioners and anyone working towards professional qualifications in food and beverage service. - Covers contemporary trends and issues in food and beverage service and offers broad and in-depth coverage of key concepts, skills and knowledge, with developed focus on the international nature of the hospitality industry. - Supports students in gaining a comprehensive overview of the industry, from personal skills, service areas and equipment, menus and menu knowledge, beverages and service techniques, to specialised forms of service, events and supervisory aspects. - Supports a range of professional qualifications as well as in-company training programmes. - Aids visual learners with over 250 photographs and illustrations demonstrating current service conventions and techniques.
Author: Hotelier Hotelier Tanji
Publisher: Createspace Independent Publishing Platform
ISBN: 9781534655645
Category :
Languages : en
Pages : 0
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Book Description
Download Hotel Room Service Training Manual We are highly recommending to get the PDF version from author's web site: http://www.hospitality-school.com/training-manuals/hotel-room-service/ Why you Must Buy this Amazing Guide Hotel Room Service Training Manual, 1st edition is by far the only available training manual in the market, written on room service department. Here we have discussed every single topic relevant to room service operation. From theoretical analysis to professional tips, we have cover everything you would need to provide & run successful room service business. Here are some features of this book: In depth analysis on room service department of a hotel or resort.Detail discussion on professional order taking, order delivery, tray & table setup (with pictures) etc. Practical training like list of questions to be asked, delivery time estimation technique etc. A complete chapter on dialogue that should help readers to imagine real life situation. A whole chapter on different forms & documents used in room service department. If you wish to work in room service then you must buy this book. As said before there has been no single training manual written on this topic to meet the requirement of this sophisticated business. Hotel Room Service Training Manual from Hotelier Tanji is the very first book of its kind. What is Room Service in Hotel Room service or "in-room dining" is a particular type of service provided by hotel, resort or even cruise ship which offers guests to choose menu items for delivery directly to their room for consumption there, served by staff. In most cases, room service department is organized as a sub division of Food & Beverage department. Usually, motels and low to mid-range hotels don't provide such services. Bonus Guide You can read free room service training tutorial from here:http://www.hospitality-school.com/hotel-room-service-procedure/ Hotel Management Training Manuals Download more Hotel & Restaurant Management Training Materials from here:http://www.hospitality-school.com/training-manuals/ Hotel Management Power Point Presentations Download Hotel & Restaurant Management Power Point Presentations from here:http://www.hospitality-school.com/hotel-management-power-point-presentation/ Free Hotel & Restaurant Management Tutorials You can read 200+ free hotle & restaurant management training tutorials from here:http://www.hospitality-school.com/free-hotel-management-training/
Author: Cathy A. Enz
Publisher: John Wiley and Sons
ISBN: 047008359X
Category : Business & Economics
Languages : en
Pages : 707
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Book Description
Updated to include the current models, theories, and hospitality practices, Hospitality Strategic Management: Concept and Cases, Second Edition is a comprehensive guide to strategic management in the international hospitality industry. Author Cathy A. Enz uses the case study approach to cover current topics such as innovation, entrepreneurship, leadership, ethics, and franchising. Eight full case studies with exhibits and documents address the areas of lodging, food service, tourism e-commerce, gaming, cruise lines, and airlines, making this book ideal for executive level training courses or hospitality industry executives interested in developing their strategic management skills.
Author: Gerard Bodeker
Publisher: Routledge
ISBN: 1136351256
Category : Business & Economics
Languages : en
Pages : 493
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Book Description
• Spa services and the development of the spa business from its historical beginnings to the size of the market today. • Business development and planning, spa operations and business models. • Spa products and technologies, retailing and the application of branding and marketing strategies. • Infrastructure, design and environmental issues including sustainability and social and environmental benchmarking. • Human resources issues from education and training to professional and regulatory issues and professional and corporate ethics and values.
Author: Timothy Ferriss
Publisher: Random House
ISBN: 0091929113
Category : Business & Economics
Languages : en
Pages : 418
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Book Description
How to reconstruct your life? Whether your dream is experiencing high-end world travel, earning a monthly five-figure income with zero management, or just living more and working less, this book teaches you how to double your income, and how to outsource your life to overseas virtual assistants for $5 per hour and do whatever you want.
Author: Timothy Ferriss
Publisher: Crown
ISBN: 0307353133
Category : Business & Economics
Languages : en
Pages : 322
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Book Description
Offers techniques and strategies for increasing income while cutting work time in half, and includes advice for leading a more fulfilling life.
