Hostmanship : the art of making people feel welcome PDF Download
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Author: Jan Gunnarsson
Publisher:
ISBN: 9789175041599
Category : Hospitality
Languages : en
Pages : 138
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Book Description
Author: Jan Gunnarsson
Publisher:
ISBN: 9789175041599
Category : Hospitality
Languages : en
Pages : 138
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Book Description
Author: Michael Chibili
Publisher: Routledge
ISBN: 1000036049
Category : Business & Economics
Languages : en
Pages : 982
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Book Description
A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from online support materials.
Author: Kevin D. O'Gorman
Publisher: Goodfellow Publishers Ltd
ISBN: 1906884935
Category : Business & Economics
Languages : en
Pages : 242
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Book Description
The Origins of Hospitality and Tourism is an exciting new text about the true origins of hospitality and tourism, identifying how an understanding the past can inform modern approaches to hospitality and tourism management.
Author: Thomas J. Peters
Publisher: Harper Collins
ISBN: 006196350X
Category : Business & Economics
Languages : en
Pages : 635
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Book Description
#1 New York Times-Bestselling Author:No-nonsense, back-to-basics principles to achieve excellence every day from “the uber-guru of business” (The Economist). No matter the ups and downs of economic indicators or the whirlwinds of new technologies, the patented Tom Peters approach to business and management remains as effective as ever. As essential for freelancers and small-business owners as it is for the heads of major corporations, The Little Big Things is a rousing call-to-arms to American business to get back to the basics of running a successful enterprise. An avowed enemy of conformism and the status quo, Peters shaped the idea of modern management. In The Little Big Things, he offers 163 ways to excel at the “people side of business”—and reminds us that rather than thinking about Grand Outcomes, we need to focus on excelling today and every day, because it’s the small things that customers notice, it’s the small things that make a lasting impression, and it’s the small successes that lead to something big. “The father of the post-modern corporation.” —Los Angeles Times “It is [Tom] Peters—as consultant, writer, columnist, seminar lecturer, and stage performer—whose energy, style, influence, and ideas have [most] shaped new management thinking.” —Movers and Shakers: The 100 Most Influential Figures in Modern Business “Buy this book.” —Stephen R. Covey
Author: Hannah Lewi
Publisher: Routledge
ISBN: 0429015291
Category : Art
Languages : en
Pages : 563
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Book Description
The Routledge International Handbook of New Digital Practices in Galleries, Libraries, Archives, Museums and Heritage Sites presents a fascinating picture of the ways in which today's cultural institutions are undergoing a transformation through innovative applications of digital technology. With a strong focus on digital design practice, the volume captures the vital discourse between curators, exhibition designers, historians, heritage practitioners, technologists and interaction designers from around the world. Contributors interrogate how their projects are extending the traditional reach and engagement of institutions through digital designs that reconfigure the interplay between collections, public knowledge and civic society. Bringing together the experiences of some of today’s most innovative cultural institutions and thinkers, the Handbook provides refreshingly new ideas and directions for the exciting digital challenges and opportunities that lie ahead. As such, it should be essential reading for academics, students, designers and professionals interested in the production of culture in the post-digital age.
Author: Thomas Pynchon
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Book Description
Author: Elena Cavagnaro
Publisher: Goodfellow Publishers Ltd
ISBN: 1911396390
Category : Business & Economics
Languages : en
Pages : 320
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Book Description
Based on theory and practice it analyses environmental, economic and social value in the hotel sector and overall hospitality industry, and what can be done to maximise the good for all the stakeholders in the long term.
Author: Miguel Angel Gardetti
Publisher: Routledge
ISBN: 1351285343
Category : Business & Economics
Languages : en
Pages : 236
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Book Description
This ground-breaking research represents the most complete collection yet on how the hospitality industry is addressing sustainability and ethical issues. Covering supply chain management, innovative sustainability initiatives, CSR programmes, biologically-respectful tourism and Value Creation, Sustainability in Hospitality: How Innovative Hotels are Transforming the Industry presents valuable global viewpoints on embedding sustainability into all aspects of the hospitality industry, and the impact this could have on transforming the sector into an advocate for more sustainable, eco-conscious tourism.The chapters in this edited collection span organizational governance, human rights and labour practices, environment and climate change, fair operating practices, stakeholder engagement, CSR and strategic management. The global reach of the collection brings case studies from China, the US, the UK, Mexico and Italy, while company case studies include Fairmont Luxury Hotels and Sextantio.Sustainability in Hospitality: How Innovative Hotels are Transforming the Industry will be an essential read for academics researching the development of ethically-conscious and sustainable hospitality, and for hotel managers and group CEOs who want to know how sustainability and CSR can be embedded in their day-to-day operations.
Author: Shann Ray Ferch
Publisher: Paulist Press
ISBN: 0809105942
Category : Business & Economics
Languages : en
Pages : 257
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Book Description
In The Spirit of Servant-Leadership editors Shann Ferch and Larry Spears present an elegant and powerful approach to the nature of the leader-follower dynamic, with a specific focus on many of the most radical, life-affirming, and transformative facets of the servant-leader. In essence, The Spirit of Servant-Leadership speaks to the soul of humanity by gathering a bright symphony of voices, including some of the current thought-leaders of contemporary leadership. Among the many voices in this volume, Peter Block questions the very nature of leadership and draws people to more deeply understand the subtlety, humility, and self-transcendence required to develop one another, individually and collectively. Larry C. Spears delves into the rich earth of holistic servant-leadership, and creates multidimensional growth and healing for the heart, mind, and spirit. Margaret Wheatley calls people to deeply consider the interior formation of leaders that create greater transparency, less command and control, and more willingness to be sincerely changed by others. James Autry unveils important truths about the process of insight involved in true servant-leadership, and Shann Ferch speaks to the nature of intimacy and the profound questions of forgiveness between people, cultures, and nations. Robert Greenleaf, former AT & T executive and the contemporary founder of servant-leadership said, "Behind every great achievement is a dreamer of great dreams." The Spirit of Servant-Leadership affirms people in all the complexity and nuance of the human endeavor, and helps renew in readers the ability to dream great dreams. +
Author: Steven Attewell
Publisher:
ISBN: 9781980635932
Category :
Languages : en
Pages : 537
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Book Description
A GAME OF THRONES How would you like to read A Game of Thrones with a PhD by your side?Steven Attewell, creator of Race for the Iron Throne (racefortheironthrone.wordpress.com), is one of the most insightful scholars in political theory and history, but instead of devoting his talents to academia, he's delving into George R.R. Martin's A Song of Ice and Fire saga to give the most comprehensive deconstruction - and explanation - yet offered.Each one of Thrones's 73 chapters is broken down in meticulous detail in four key areas. The Political and Historical Analyses explore the political ramifications that each character's decisions entail while digging into the real-world historical incidents that inspired Martin's narrative twists and turns. What If? offers up a tantalizing look at how these political and historical elements could have played out in dozens of alternative scenarios, underscoring the majesty and complexity of Martin's storytelling. And Book vs. Show looks at the key differences - both good and bad - between the story as originally conceived on the printed page and as realized in HBO's Game of Thrones.At nearly 204,000 words, it's almost literally impossible to imagine a more exhaustive or authoritative reading companion for any novel ever before published.Note: there are spoilers for all five published novels in the Song of Ice and Fire series. About the author Steven Attewell is the author of Race for the Iron Throne, a blog that examines the history and politics of the Song of Ice and Fire series and HBO's Game of Thrones. He has a PhD in History from the University of California, Santa Barbara, where he studied the history of public policy and was a political and union activist. In addition to Race for the Iron Throne, Steven is also a co-podcaster on Game of Thrones at the Lawyers, Guns, and Money podcast, writes about public policy at the Realignment Project, and is a co-author of the Tower of the Hand: A Hymn for Spring anthology book.
