Author: Beacon Health
Publisher: Beacon Health, a Division of Blr
ISBN: 9781601468864
Category :
Languages : en
Pages : 0
Book Description
Home Health Competency Management System: Therapy Measure and document the skills of your therapists with Home Health Competency Management System: Therapy. This section is one of four in the comprehensive Home Health Competency Management System: A Toolkit for Validation and Assessment, and provides detailed skill and performance assessments to help you evaluate therapist competencies in such areas as assessments, assistive device use, modalities, and more. Follow this blueprint of what competencies you need to assess and how best to assess them and you will ensure regulatory compliance and employ staff who demonstrate their professional aptitude and embody your high standards for patients and family members. The Home Health Competency Management System and its' individual components will help you: Standardize the performance of clinicians throughout your agency by training and evaluating them on the same set of core competencies Measure clinician proficiency both at orientation and throughout the year to validate each individual's competency or address skills that need improvement Train staff on peripheral procedures that are not related to their expertise but are just as important, such as infection control, HIPAA requirements, regulatory compliance, and OASIS assessments Acknowledge the value of your clinicians' work by setting expectations that validate their contributions to the success of your agency Incorporate the competencies included in this manual into the initial training/ orientation of your RNs, LPNs, therapists, therapist assistants, and aides Avoid citations and comply with federal and state regulations by maintaining accurate documentation of clinician competencies Save time tracking each individual's competencies using the downloadable templates that come with the purchase of the complete system How it works When you order the Home Health Competency Management System: A Toolkit for Validation and Assessment, for $349, you'll receive a binder of the complete product, which consists of competencies in four areas: nursing, therapy, home health aide, and general. You will also have the option to download any or all of the sections electronically for immediate use. You have the option to order each individual chapter separately for $99. Each will be available electronically, for immediate download. If you are interested in ordering the separate chapters individually click on the title you wish to purchase: - Home Health Competency Management System: A Toolkit for Validation and Assessment (complete set) - Home Health Competency Management System: Home Health Aides - Home Health Competency Management System: Nursing - Home Health Competency Management System: General
Home Health Competency Management Systems: Therapy
Author: Beacon Health
Publisher: Beacon Health, a Division of Blr
ISBN: 9781601468864
Category :
Languages : en
Pages : 0
Book Description
Home Health Competency Management System: Therapy Measure and document the skills of your therapists with Home Health Competency Management System: Therapy. This section is one of four in the comprehensive Home Health Competency Management System: A Toolkit for Validation and Assessment, and provides detailed skill and performance assessments to help you evaluate therapist competencies in such areas as assessments, assistive device use, modalities, and more. Follow this blueprint of what competencies you need to assess and how best to assess them and you will ensure regulatory compliance and employ staff who demonstrate their professional aptitude and embody your high standards for patients and family members. The Home Health Competency Management System and its' individual components will help you: Standardize the performance of clinicians throughout your agency by training and evaluating them on the same set of core competencies Measure clinician proficiency both at orientation and throughout the year to validate each individual's competency or address skills that need improvement Train staff on peripheral procedures that are not related to their expertise but are just as important, such as infection control, HIPAA requirements, regulatory compliance, and OASIS assessments Acknowledge the value of your clinicians' work by setting expectations that validate their contributions to the success of your agency Incorporate the competencies included in this manual into the initial training/ orientation of your RNs, LPNs, therapists, therapist assistants, and aides Avoid citations and comply with federal and state regulations by maintaining accurate documentation of clinician competencies Save time tracking each individual's competencies using the downloadable templates that come with the purchase of the complete system How it works When you order the Home Health Competency Management System: A Toolkit for Validation and Assessment, for $349, you'll receive a binder of the complete product, which consists of competencies in four areas: nursing, therapy, home health aide, and general. You will also have the option to download any or all of the sections electronically for immediate use. You have the option to order each individual chapter separately for $99. Each will be available electronically, for immediate download. If you are interested in ordering the separate chapters individually click on the title you wish to purchase: - Home Health Competency Management System: A Toolkit for Validation and Assessment (complete set) - Home Health Competency Management System: Home Health Aides - Home Health Competency Management System: Nursing - Home Health Competency Management System: General
Publisher: Beacon Health, a Division of Blr
ISBN: 9781601468864
Category :
Languages : en
Pages : 0
Book Description
Home Health Competency Management System: Therapy Measure and document the skills of your therapists with Home Health Competency Management System: Therapy. This section is one of four in the comprehensive Home Health Competency Management System: A Toolkit for Validation and Assessment, and provides detailed skill and performance assessments to help you evaluate therapist competencies in such areas as assessments, assistive device use, modalities, and more. Follow this blueprint of what competencies you need to assess and how best to assess them and you will ensure regulatory compliance and employ staff who demonstrate their professional aptitude and embody your high standards for patients and family members. The Home Health Competency Management System and its' individual components will help you: Standardize the performance of clinicians throughout your agency by training and evaluating them on the same set of core competencies Measure clinician proficiency both at orientation and throughout the year to validate each individual's competency or address skills that need improvement Train staff on peripheral procedures that are not related to their expertise but are just as important, such as infection control, HIPAA requirements, regulatory compliance, and OASIS assessments Acknowledge the value of your clinicians' work by setting expectations that validate their contributions to the success of your agency Incorporate the competencies included in this manual into the initial training/ orientation of your RNs, LPNs, therapists, therapist assistants, and aides Avoid citations and comply with federal and state regulations by maintaining accurate documentation of clinician competencies Save time tracking each individual's competencies using the downloadable templates that come with the purchase of the complete system How it works When you order the Home Health Competency Management System: A Toolkit for Validation and Assessment, for $349, you'll receive a binder of the complete product, which consists of competencies in four areas: nursing, therapy, home health aide, and general. You will also have the option to download any or all of the sections electronically for immediate use. You have the option to order each individual chapter separately for $99. Each will be available electronically, for immediate download. If you are interested in ordering the separate chapters individually click on the title you wish to purchase: - Home Health Competency Management System: A Toolkit for Validation and Assessment (complete set) - Home Health Competency Management System: Home Health Aides - Home Health Competency Management System: Nursing - Home Health Competency Management System: General
Health Professions Education
Author: Institute of Medicine
Publisher: National Academies Press
ISBN: 030913319X
Category : Medical
Languages : en
Pages : 191
Book Description
The Institute of Medicine study Crossing the Quality Chasm (2001) recommended that an interdisciplinary summit be held to further reform of health professions education in order to enhance quality and patient safety. Health Professions Education: A Bridge to Quality is the follow up to that summit, held in June 2002, where 150 participants across disciplines and occupations developed ideas about how to integrate a core set of competencies into health professions education. These core competencies include patient-centered care, interdisciplinary teams, evidence-based practice, quality improvement, and informatics. This book recommends a mix of approaches to health education improvement, including those related to oversight processes, the training environment, research, public reporting, and leadership. Educators, administrators, and health professionals can use this book to help achieve an approach to education that better prepares clinicians to meet both the needs of patients and the requirements of a changing health care system.
Publisher: National Academies Press
ISBN: 030913319X
Category : Medical
Languages : en
Pages : 191
Book Description
The Institute of Medicine study Crossing the Quality Chasm (2001) recommended that an interdisciplinary summit be held to further reform of health professions education in order to enhance quality and patient safety. Health Professions Education: A Bridge to Quality is the follow up to that summit, held in June 2002, where 150 participants across disciplines and occupations developed ideas about how to integrate a core set of competencies into health professions education. These core competencies include patient-centered care, interdisciplinary teams, evidence-based practice, quality improvement, and informatics. This book recommends a mix of approaches to health education improvement, including those related to oversight processes, the training environment, research, public reporting, and leadership. Educators, administrators, and health professionals can use this book to help achieve an approach to education that better prepares clinicians to meet both the needs of patients and the requirements of a changing health care system.
Patient Safety and Quality
Author: Ronda Hughes
Publisher: Department of Health and Human Services
ISBN:
Category : Medical
Languages : en
Pages : 592
Book Description
"Nurses play a vital role in improving the safety and quality of patient car -- not only in the hospital or ambulatory treatment facility, but also of community-based care and the care performed by family members. Nurses need know what proven techniques and interventions they can use to enhance patient outcomes. To address this need, the Agency for Healthcare Research and Quality (AHRQ), with additional funding from the Robert Wood Johnson Foundation, has prepared this comprehensive, 1,400-page, handbook for nurses on patient safety and quality -- Patient Safety and Quality: An Evidence-Based Handbook for Nurses. (AHRQ Publication No. 08-0043)." - online AHRQ blurb, http://www.ahrq.gov/qual/nurseshdbk/
Publisher: Department of Health and Human Services
ISBN:
Category : Medical
Languages : en
Pages : 592
Book Description
"Nurses play a vital role in improving the safety and quality of patient car -- not only in the hospital or ambulatory treatment facility, but also of community-based care and the care performed by family members. Nurses need know what proven techniques and interventions they can use to enhance patient outcomes. To address this need, the Agency for Healthcare Research and Quality (AHRQ), with additional funding from the Robert Wood Johnson Foundation, has prepared this comprehensive, 1,400-page, handbook for nurses on patient safety and quality -- Patient Safety and Quality: An Evidence-Based Handbook for Nurses. (AHRQ Publication No. 08-0043)." - online AHRQ blurb, http://www.ahrq.gov/qual/nurseshdbk/
Evidence-Based Competency Management System
Author: Barbara A. Brunt
Publisher: HC Pro, Inc.
ISBN: 1601461518
Category : Clinical competence
Languages : en
Pages : 561
Book Description
Annotation End your struggle to assess, validate, and document the competency of your nurses. Assess nurses in five key specialties Now you don t have to spend time researching evidence-based competencies to assess your nurses skill sets! Author Barbara A. Brunt, MA, MN, RN-BC, has taken her best-selling toolkit and cited each competency with solid, reputable evidence, so you can benchmark your staff against industry standards. "Evidence-Based Competency Management System: ""Toolkit for Validation and Assessment, "Second Edition, ensures you have everything you need to meet and exceed evidence-based competency requirements. This binder and CD-ROM pair is a complete evidence-based competency program created specifically for assessing, validating, and documenting the skills of your nurses. You ll find proven tips and strategies for effectively evaluating the training needs of your staff. This toolkit will bring you the evidence-based solutions you need to ensure safe patient care in the: Medical-surgical unit Operating room Emergency department Obstetrics unit Intensive care unit What s included? This proven and easy-to-use resource provides: 206 evidence-based competency skill sheets, plus 29 role-related checklists we ve done the work for you by putting together ready-to-use assessment skill sheets 150 pages of invaluable information to help you develop or revamp your competency assessment program Best practices for selecting annual competencies for validation The Competencies Analyzer spreadsheet to help you document and track staff skills A CD-ROM containing each skill sheet ready for you to implement or customize for use in your facility today "Evidence-Based Competency Management System: ""Toolkit for Validation""and Assessment, "Second Edition, is jam-packed with expert advice to help you: Schedule and organize competency assessments Develop an evidence-based competency assessment program Recognize the differences between mandatory annual training and competency validation Maintain a consistent validation system Keep up with new competencies Table of Contents at a glance: Chapter 1: Why is competency validation required? Chapter 2: What is competency validation? Chapter 3: Include competency validation in job descriptions and the performance-evaluation process Chapter 4: Train staff to perform competency validation Chapter 5: Keep up with new competencies Chapter 6: Using your skills checklistsLearning objectives: Design a competency plan to effectively assess employee competence Identify advantages of competency-based education Describe methods of validating competencies Recognize the benefits of incorporating competency assessment into job descriptions and performance evaluation tools Discuss the key elements required of performance-based job descriptions Develop a training program to train staff to perform competency assessment Maintain consistency in a competency validation system Identify steps for effective program documentation Recognize the essential qualities needed by competency assessors List potential categories for new competencies Identify best practices for implementing new competencies Discuss dimensions of competencies Differentiate between orientation checklists and skill checklists "
Publisher: HC Pro, Inc.
ISBN: 1601461518
Category : Clinical competence
Languages : en
Pages : 561
Book Description
Annotation End your struggle to assess, validate, and document the competency of your nurses. Assess nurses in five key specialties Now you don t have to spend time researching evidence-based competencies to assess your nurses skill sets! Author Barbara A. Brunt, MA, MN, RN-BC, has taken her best-selling toolkit and cited each competency with solid, reputable evidence, so you can benchmark your staff against industry standards. "Evidence-Based Competency Management System: ""Toolkit for Validation and Assessment, "Second Edition, ensures you have everything you need to meet and exceed evidence-based competency requirements. This binder and CD-ROM pair is a complete evidence-based competency program created specifically for assessing, validating, and documenting the skills of your nurses. You ll find proven tips and strategies for effectively evaluating the training needs of your staff. This toolkit will bring you the evidence-based solutions you need to ensure safe patient care in the: Medical-surgical unit Operating room Emergency department Obstetrics unit Intensive care unit What s included? This proven and easy-to-use resource provides: 206 evidence-based competency skill sheets, plus 29 role-related checklists we ve done the work for you by putting together ready-to-use assessment skill sheets 150 pages of invaluable information to help you develop or revamp your competency assessment program Best practices for selecting annual competencies for validation The Competencies Analyzer spreadsheet to help you document and track staff skills A CD-ROM containing each skill sheet ready for you to implement or customize for use in your facility today "Evidence-Based Competency Management System: ""Toolkit for Validation""and Assessment, "Second Edition, is jam-packed with expert advice to help you: Schedule and organize competency assessments Develop an evidence-based competency assessment program Recognize the differences between mandatory annual training and competency validation Maintain a consistent validation system Keep up with new competencies Table of Contents at a glance: Chapter 1: Why is competency validation required? Chapter 2: What is competency validation? Chapter 3: Include competency validation in job descriptions and the performance-evaluation process Chapter 4: Train staff to perform competency validation Chapter 5: Keep up with new competencies Chapter 6: Using your skills checklistsLearning objectives: Design a competency plan to effectively assess employee competence Identify advantages of competency-based education Describe methods of validating competencies Recognize the benefits of incorporating competency assessment into job descriptions and performance evaluation tools Discuss the key elements required of performance-based job descriptions Develop a training program to train staff to perform competency assessment Maintain consistency in a competency validation system Identify steps for effective program documentation Recognize the essential qualities needed by competency assessors List potential categories for new competencies Identify best practices for implementing new competencies Discuss dimensions of competencies Differentiate between orientation checklists and skill checklists "
Home Health Competency Management System: Home Health Aide
Author: Beacon Health
Publisher: Beacon Health, a Division of Blr
ISBN: 9781601468857
Category :
Languages : en
Pages : 0
Book Description
Home Health Competency Management System: Home Health Aides Measure and document the skills of your home health aides with Home Health Competency Management System: Home Health Aides. This section is one of four in the comprehensive Home Health Competency Management System: A Toolkit for Validation and Assessment, and provides detailed skill and performance assessments to help evaluate competency for home health aides in areas such as feeding, transferring, bathing, and more. Follow this blueprint of what competencies you need to assess and how best to assess them and you will ensure regulatory compliance and employ staff who demonstrate their professional aptitude and embody your high standards for patients and family members. The Home Health Competency Management System and its' individual components will help you: Standardize the performance of clinicians throughout your agency by training and evaluating them on the same set of core competencies Measure clinician proficiency both at orientation and throughout the year to validate each individual's competency or address skills that need improvement Train staff on peripheral procedures that are not related to their expertise but are just as important, such as infection control, HIPAA requirements, regulatory compliance, and OASIS assessments Acknowledge the value of your clinicians' work by setting expectations that validate their contributions to the success of your agency Incorporate the competencies included in this manual into the initial training/ orientation of your RNs, LPNs, therapists, therapist assistants, and aides Avoid citations and comply with federal and state regulations by maintaining accurate documentation of clinician competencies Save time tracking each individual's competencies using the downloadable templates that come with the purchase of the complete system How it works When you order the Home Health Competency Management System: A Toolkit for Validation and Assessment, for $349, you'll receive a binder of the complete product, which consists of competencies in four areas: nursing, therapy, home health aide, and general. You will also have the option to download any or all of the sections electronically for immediate use. You have the option to order each individual chapter separately for $99. Each will be available electronically, for immediate download. If you are interested in ordering the separate chapters individually click on the title you wish to purchase: - Home Health Competency Management System: A Toolkit for Validation and Assessment (complete set) - Home Health Competency Management System: Therapy - Home Health Competency Management System: Nursing - Home Health Competency Management System: General
Publisher: Beacon Health, a Division of Blr
ISBN: 9781601468857
Category :
Languages : en
Pages : 0
Book Description
Home Health Competency Management System: Home Health Aides Measure and document the skills of your home health aides with Home Health Competency Management System: Home Health Aides. This section is one of four in the comprehensive Home Health Competency Management System: A Toolkit for Validation and Assessment, and provides detailed skill and performance assessments to help evaluate competency for home health aides in areas such as feeding, transferring, bathing, and more. Follow this blueprint of what competencies you need to assess and how best to assess them and you will ensure regulatory compliance and employ staff who demonstrate their professional aptitude and embody your high standards for patients and family members. The Home Health Competency Management System and its' individual components will help you: Standardize the performance of clinicians throughout your agency by training and evaluating them on the same set of core competencies Measure clinician proficiency both at orientation and throughout the year to validate each individual's competency or address skills that need improvement Train staff on peripheral procedures that are not related to their expertise but are just as important, such as infection control, HIPAA requirements, regulatory compliance, and OASIS assessments Acknowledge the value of your clinicians' work by setting expectations that validate their contributions to the success of your agency Incorporate the competencies included in this manual into the initial training/ orientation of your RNs, LPNs, therapists, therapist assistants, and aides Avoid citations and comply with federal and state regulations by maintaining accurate documentation of clinician competencies Save time tracking each individual's competencies using the downloadable templates that come with the purchase of the complete system How it works When you order the Home Health Competency Management System: A Toolkit for Validation and Assessment, for $349, you'll receive a binder of the complete product, which consists of competencies in four areas: nursing, therapy, home health aide, and general. You will also have the option to download any or all of the sections electronically for immediate use. You have the option to order each individual chapter separately for $99. Each will be available electronically, for immediate download. If you are interested in ordering the separate chapters individually click on the title you wish to purchase: - Home Health Competency Management System: A Toolkit for Validation and Assessment (complete set) - Home Health Competency Management System: Therapy - Home Health Competency Management System: Nursing - Home Health Competency Management System: General
Competency in Home Care
Author: Terasa Astarita
Publisher: Jones & Bartlett Learning
ISBN: 9780834210509
Category : Medical
Languages : en
Pages : 322
Book Description
Competency in Home Care doesn't just describe the standards of practice... it gives you the resources to meet them. it provides practical, authoritative guidance for: creating effective staff development plans, designing orientation programs that get caregivers up to speed immediately, establishing performance criteria for every position in the home care continuum, and ensuring ongoing competency. Plus you get powerful insights into the growth of modern home care, The role of competency programs in staff recruitment and retention, and how to get it done in any organization, regardless of background, makeup, or affiliation.
Publisher: Jones & Bartlett Learning
ISBN: 9780834210509
Category : Medical
Languages : en
Pages : 322
Book Description
Competency in Home Care doesn't just describe the standards of practice... it gives you the resources to meet them. it provides practical, authoritative guidance for: creating effective staff development plans, designing orientation programs that get caregivers up to speed immediately, establishing performance criteria for every position in the home care continuum, and ensuring ongoing competency. Plus you get powerful insights into the growth of modern home care, The role of competency programs in staff recruitment and retention, and how to get it done in any organization, regardless of background, makeup, or affiliation.
Handbook of Home Health Care Administration
Author: Marilyn D. Harris
Publisher: Jones & Bartlett Learning
ISBN: 1284110346
Category : Medical
Languages : en
Pages : 919
Book Description
Handbook of Home Health Care Administration, Sixth Edition is a comprehensive text that reflects the current state of home health care administration. With contributions from leading experts in the field, it addresses key aspects of home health care, including finance, human resource development, legal and ethical issues, management information systems, marketing, quality management, research, and current technology for patient care.
Publisher: Jones & Bartlett Learning
ISBN: 1284110346
Category : Medical
Languages : en
Pages : 919
Book Description
Handbook of Home Health Care Administration, Sixth Edition is a comprehensive text that reflects the current state of home health care administration. With contributions from leading experts in the field, it addresses key aspects of home health care, including finance, human resource development, legal and ethical issues, management information systems, marketing, quality management, research, and current technology for patient care.
Management in Physical Therapy Practices
Author: Catherine G Page
Publisher: F.A. Davis
ISBN: 0803642121
Category : Medical
Languages : en
Pages : 308
Book Description
That’s why we’ve provided wisdom you won’t find in any other Management text—practical business principles and perspectives for all types of clinical settings to help you prepare for wherever life may lead you. Walk through true stories of trials and triumphs as Catherine Page shows you how to create a personal business plan that will set you up for success—whether you decide to own a clinic or focus on direct patient care.
Publisher: F.A. Davis
ISBN: 0803642121
Category : Medical
Languages : en
Pages : 308
Book Description
That’s why we’ve provided wisdom you won’t find in any other Management text—practical business principles and perspectives for all types of clinical settings to help you prepare for wherever life may lead you. Walk through true stories of trials and triumphs as Catherine Page shows you how to create a personal business plan that will set you up for success—whether you decide to own a clinic or focus on direct patient care.
Handbook of Home Health Care Administration
Author: Harris
Publisher: Jones & Bartlett Publishers
ISBN: 1284068021
Category : Medical
Languages : en
Pages : 919
Book Description
Professional reference for Nurses on Home Health Care
Publisher: Jones & Bartlett Publishers
ISBN: 1284068021
Category : Medical
Languages : en
Pages : 919
Book Description
Professional reference for Nurses on Home Health Care
Competence Assessment Tools for Health-System Pharmacists
Author: Lee B. Murdaugh
Publisher: ASHP
ISBN: 1585284041
Category : Medical
Languages : en
Pages : 986
Book Description
Since its original publication, Competence Assessment Tools for Health-System Pharmacies has continued to meet the changing needs of pharmacy directors and their staff. Designed as a complete human resource competence assessment program, this benchmark resource ensures pharmacy compliance with the competence assessment standards of The Joint Commission, other accrediting organizations, and the CMS Conditions of Participation. Newly updated and expanded, Competence Assessment Tools for Health-System Pharmacies provides practical tools to assess and document an employee’s ability to perform assigned duties and meet the human resource requirements of CMS, The Joint Commission, and other accrediting organizations. Save time and increase efficiency with this essential tool that supplements and reinforces staff knowledge in key competency areas. New to the Fifth Edition: - Enhanced companion website that allows you to easily adapt many of the forms included in the book for your own practice including the job descriptions and orientation record. - Updated resources for customizing job descriptions, including job description, competence assessment summary, and performance evaluation templates for a Pharmacy Purchasing Technician. - Inclusion of a study guide for the emergency management chapter. - New competencies on Medication Dosing in Patients with Hepatic Dysfunction, Pharmacokinetics: Aminoglycosides; Parenteral Anticoagulant Therapy; Oral Anticoagulant Therapy; and Compounding Non-Sterile Preparations - A new set of four competencies specifically devoted to pharmacy technicians. Also included, for the first time, is a crosswalk of all competencies which indicates which competencies are for use only with pharmacists, only with pharmacy technicians, or appropriate for both. - A new chapter on Educating the Pharmacy Staff. - New test questions in many chapters including use of a patient case report format for tests in the clinically-oriented chapters.
Publisher: ASHP
ISBN: 1585284041
Category : Medical
Languages : en
Pages : 986
Book Description
Since its original publication, Competence Assessment Tools for Health-System Pharmacies has continued to meet the changing needs of pharmacy directors and their staff. Designed as a complete human resource competence assessment program, this benchmark resource ensures pharmacy compliance with the competence assessment standards of The Joint Commission, other accrediting organizations, and the CMS Conditions of Participation. Newly updated and expanded, Competence Assessment Tools for Health-System Pharmacies provides practical tools to assess and document an employee’s ability to perform assigned duties and meet the human resource requirements of CMS, The Joint Commission, and other accrediting organizations. Save time and increase efficiency with this essential tool that supplements and reinforces staff knowledge in key competency areas. New to the Fifth Edition: - Enhanced companion website that allows you to easily adapt many of the forms included in the book for your own practice including the job descriptions and orientation record. - Updated resources for customizing job descriptions, including job description, competence assessment summary, and performance evaluation templates for a Pharmacy Purchasing Technician. - Inclusion of a study guide for the emergency management chapter. - New competencies on Medication Dosing in Patients with Hepatic Dysfunction, Pharmacokinetics: Aminoglycosides; Parenteral Anticoagulant Therapy; Oral Anticoagulant Therapy; and Compounding Non-Sterile Preparations - A new set of four competencies specifically devoted to pharmacy technicians. Also included, for the first time, is a crosswalk of all competencies which indicates which competencies are for use only with pharmacists, only with pharmacy technicians, or appropriate for both. - A new chapter on Educating the Pharmacy Staff. - New test questions in many chapters including use of a patient case report format for tests in the clinically-oriented chapters.