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Author: Deborah Kolb
Publisher: SAGE
ISBN: 9780803941618
Category : Business & Economics
Languages : en
Pages : 256
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Book Description
Conflict is a persistent fact of organizational life. Much of it, however, rarely becomes public and instead is expressed `behind the scenes' in such forms as avoidance, toleration, gossip and vengence. This book takes examples from a number of organizational settings and makes the case that far from being an occasional occurrence, conflict is embedded in their very fabric. The authors go on to illustrate the frequency of conflict, show how conflicts are actually handled and suggest that these conflicts can be better managed for organizational effectiveness.
Author: Deborah Kolb
Publisher: SAGE
ISBN: 9780803941618
Category : Business & Economics
Languages : en
Pages : 256
Get Book Here
Book Description
Conflict is a persistent fact of organizational life. Much of it, however, rarely becomes public and instead is expressed `behind the scenes' in such forms as avoidance, toleration, gossip and vengence. This book takes examples from a number of organizational settings and makes the case that far from being an occasional occurrence, conflict is embedded in their very fabric. The authors go on to illustrate the frequency of conflict, show how conflicts are actually handled and suggest that these conflicts can be better managed for organizational effectiveness.
Author: Deborah Kolb
Publisher: SAGE Publications
ISBN: 1452253269
Category : Business & Economics
Languages : en
Pages : 253
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Book Description
Kolb and Bartunek′s Hidden Conflict in Organizations picks up where earlier works left off. . . . They provide some much-needed conceptual elaboration and empirical detail--elaboration and detail that earlier contextualist perspectives have not provided. . . . Despite being an edited volume, this book is surprisingly well focused and delicious to consume. . . . In directing our attention to the usual darkened and easily overlooked corners of organizational strife, this book provides a particularly compelling documentation of the social contextualist thesis. By documenting how minimal most organizational actors′ awareness of context is, coupled with active processes of denial, avoidance, and discounting, this book reminds us just how important it is to attend occasionally to the perceptual ground within which a figure is embedded. . . . The book does a beautiful job at articulating the importance of social context. --Negotiation Journal "What a timely and much needed volume for the field of conflict research! We believe wholeheartedly in the book′s continuous theme about there being a ′hidden′ side to conflict--a side which we feel is hidden to scholars, not to disputants or even practitioners. . . . The volume′s contributors clearly illustrate that unexplored gaps exist between the ′conflict′ studied by scholars and the multifaceted experience of those knee-deep in organizational conflict. . . . The reward for this focus is a richer and more dynamic picture of the experiences and functions of conflict in the organization. . . . This volume will and, indeed, should make us more aware of our own ways of constructing other′s disputes and, hence, the field′s current theories and prescriptions and proscriptions. This work will really have its impact when it significantly transforms our ways of studying and understanding conflict and eventually leads us to develop innovative and more effective ways for people to deal with (resolve or stimulate) their disputes in the workplace. We thank the editors and the authors for a wonderful beginning." --Journal of Organizational Behavior "Necessary reading for anyone interested in a comprehensive understanding of conflict theory. The dominant strength of this book is that it looks beyond the sometimes fraudulently tidy constructs of conflict theory to the messy and often irrational nature of social intercourse. . . . The succinct recapitulation of organizational theory that is relevant to conflict studies, and the extensive notes and bibliographical references in the book give the reader quick and effective access to the conflict resolution literature. The case-study approach makes the book attractive as supplementary reading." --Canadian Journal of Communication "Scholarly works that invite--or force--critical reexamination of assumptive frameworks are especially valuable. Hidden Conflict in Organizations is such a work. . . . The authors of the present volume go beyond early contributions, however, by providing much needed conceptual elaboration and empirical detail regarding precisely how conflicts remain hidden in organizations and the consequences of such ′hiddenness.′. . . The conceptual contributions made by these diverse individual efforts become most obvious when they are viewed against the backdrop of mainstream conflict theory and research. . . . Hidden Conflict does a service by reminding us also of the many ways in which conflict is embedded in larger, more complex social contexts and cultures. . . . This is the kind of book that reminds you of the pleasures of subtlety and that prompts a more nuanced understanding of a phenomenon. Good scholarly works, like good poetry, often bring to light lacunae. They allow one to feel the textures and contours of a landscape that often escape the eye. This is such a book." --The Academy of Management Review "The book represents a thoughtful collection of recent research and provocative thinking about very different kinds of disputes, mostly covert and informal, and how they are managed or left to fester in very different kinds of organizational settings. . . . This is a unique contribution to the study of conflict in organizations. . . . The authors have made a major contribution to a vast body of knowledge and opened up new avenues for applied research. . . . The authors are to be lauded for raising our awareness of hidden conflicts, their pervasiveness, and destructiveness in organizations of all kinds. . . . If you are a student of conflict and are seeking a scholarly work, this book is for you. It . . . will broaden your perspective, tell you something you didn′t know, and give you plenty to think about." --Personnel Psychology "This book lends a refreshing perspective on an old theme." --Stern′s HR Management Review "This is a much needed and delightful book about the hidden side of organizational life. The wide variety of settings in which hidden conflicts are observed and the high quality of the authors and their writing makes this not only an important but eminently readable book." Edgar H. Schein, Sloan School of Management, Massachusetts Institute of Technology "The individual essays are excellent and well written. . . . Each of the essays, in addition to descriptive material, offers a useful theoretical framework for understanding informal dispute resolution. The essays would provide useful supplemental reading for a course in dispute resolution theory and also could be used as examples in a practice course." --The Alternative Newsletter Conflict is a persistent fact of organizational life. In the midst of daily activities, disputes arise over a host of work and other issues. In contrast to the findings in traditional studies of conflict in organizations, most organizational conflict never becomes public. Rather, it is expressed during routine social and work-related interactions among members, and occurs in ways that reflect the specific organizational structures and cultures in which the interactions are embedded. This examination richly details some of these less public forms of conflict, which may take the form of avoidance, toleration, gossip, and vengeance. A collection of ethnographic studies of conflict management, Hidden Conflict in Organizations illustrates the use of these behind-the-scenes approaches in a wide variety of organizational settings, including a police department, start-up biotechnology firm, and labor-management negotiation. The contributors make it clear that, far from being an occasional occurrence in organizations, conflict is embedded in their very fabric. They draw on theory developed in other fields--disputing in legal contexts, deconstruction of texts, and ideological critique, among others--to examine conflictual processes in organizations. Adding a new dimension to the study of organizational conflict, this volume looks at the frequency of conflict, shows how conflicts are "really" handled in organizations, and suggests that these conflicts can be better managed for organizational effectiveness.
Author: Ken Cloke
Publisher: Jossey-Bass
ISBN:
Category : Business & Economics
Languages : en
Pages : 248
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Book Description
"Resolving Personal and Organizational Conflicts and Disputes offers specific methods for assisting disputing parties to communicate their problems without sinking into the twin traps of demonization and victimization. In addition, the authors show how to encourage people and organizations in conflict to identify new ways of sustaining supportive relationships and transforming anger into awareness, dialogue, and reconciliation."--BOOK JACKET.
Author: Kenneth Cloke
Publisher: John Wiley & Sons
ISBN: 1118046889
Category : Business & Economics
Languages : en
Pages : 378
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Book Description
Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors’ eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today’s companies and the people who work in them.
Author: Jeffrey Kassing
Publisher: Polity
ISBN: 0745651402
Category : Business & Economics
Languages : en
Pages : 240
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Book Description
Employees often disagree with workplace policies and practices, leaving few workplaces unaffected by organizational dissent. While disagreement persists in most contemporary organizations, how employees express dissent at work and how their respective organizations respond to it vary widely. Through the use of case studies, first-person accounts, current examples, conceptual models, and scholarly findings this work offers a comprehensive treatment of organizational dissent. Readers will find a sensible balance between theoretical considerations and practical applications. Theoretical considerations include: how dissent fits within classical and contemporary organizational communication approaches dissent's relationship to, yet distinctiveness from, related organizational concepts like conflict, resistance, and voice explanations for why employees express dissent and how they make sense of it the relationship between organizational dissent and ethics Practical applications encompass: recommendations for employees expressing dissent and managers responding to it consideration of the range of events that trigger dissent strategies employees use to express dissent and tools organizations can apply to solicit it effectively the unique challenges and benefits associated with expressing dissent to management The book's specific focus and engaged voice provide students, scholars, and practitioners with a deeper understanding of dissent as an important aspect of workplace communication.
Author: Carsten K W De Dreu
Publisher: SAGE
ISBN: 9780761950912
Category : Business & Economics
Languages : en
Pages : 244
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Book Description
Challenging the common belief that conflict in groups and organizations should be prevented or resolved to maintain or enhance performance, Using Conflict in Organizations offers an alternative perspective by presenting the increasing knowledge on how conflict can enhance individual achievement, the quality of group decision-making and productivity in organizations. Part One provides a general framework which links conflict management to performance and shows how this relationship can be understood. The second and third parts develop and illustrate this framework in a series of thematic chapters. Part Two focuses on performance following intragroup conflict, covering topical areas such as dissent, groupthink a
Author: Judy Ringer
Publisher: OnePoint Press
ISBN: 9780977614905
Category : Family & Relationships
Languages : en
Pages : 188
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Book Description
You can have more power, presence, and flow in your relationships and in your life by taking a moment to engage your best self. Judy Ringer's stories about how the martial art aikido can be applied to everyday conflict are reminders that we can become more conscious about the ways in which we "invent" our lives from moment to moment. Begin today to turn your difficult moments into golden opportunities.
Author: Marlene Chism
Publisher: Berrett-Koehler Publishers
ISBN: 1523000732
Category : Business & Economics
Languages : en
Pages : 221
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Book Description
Unresolved conflict is workplace kryptonite. Learn how to develop the mindset and skills to defuse disagreements, overcome division, and turn conflict into an opportunity for growth. Unresolved workplace conflict wastes time, increases stress, and negatively affects business outcomes. But conflict isn't the problem, mismanagement is. Leaders unintentionally mismanage conflict when they fall into patterns of what Marlene Chism calls “the Three As:” aggression, avoidance, and appeasing. “These coping mechanisms are ways human beings avoid the emotions that come with conflict, but in the end it's all avoidance,” says Chism. In this book she shows how to fearlessly deal with conflict head-on by expanding your conflict capacity. Conflict capacity is a combination of three elements. The foundation is the Inner Game—the leader's self-awareness, values, discernment, and emotional integrity. The Outer Game is the skills, tools, and communication techniques built on that foundation. Finally, there's Culture—the visible and invisible structures around you that can encourage or discourage conflict. Chism offers exercises, examples, and expert guidance on developing all three elements. Leaders will discover techniques to increase leadership clarity, identify obstacles, and reduce resistance. They'll develop powerful skills for dealing with high-conflict people and for initiating, engaging in, and staying with difficult conversations. Readers will learn that when they see conflict as a teacher, courageously face it, and continually work on transforming themselves, they can get the resolution they are seeking. They can change minds.
Author: Melissa Gregg
Publisher: John Wiley & Sons
ISBN: 0745637469
Category : Social Science
Languages : en
Pages : 232
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Book Description
This book provides a long-overdue account of online technology and its impact on the work and lifestyles of professional employees. It moves between the offices and homes of workers in the knew "knowledge" economy to provide intimate insight into the personal, family, and wider social tensions emerging in today’s rapidly changing work environment. Drawing on her extensive research, Gregg shows that new media technologies encourage and exacerbate an older tendency among salaried professionals to put work at the heart of daily concerns, often at the expense of other sources of intimacy and fulfillment. New media technologies from mobile phones to laptops and tablet computers, have been marketed as devices that give us the freedom to work where we want, when we want, but little attention has been paid to the consequences of this shift, which has seen work move out of the office and into cafés, trains, living rooms, dining rooms, and bedrooms. This professional "presence bleed" leads to work concerns impinging on the personal lives of employees in new and unforseen ways. This groundbreaking book explores how aspiring and established professionals each try to cope with the unprecedented intimacy of technologically-mediated work, and how its seductions seem poised to triumph over the few remaining relationships that may stand in its way.
Author: Scott Edinger
Publisher: AMACOM
ISBN: 0814434002
Category : Business & Economics
Languages : en
Pages : 254
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Book Description
This book helps managers recognize hidden gems in the workplace and learn how to utilize them for their greatest impact. Think you can spot the leaders in your company? Don’t assume that you can identify them by their positions. What about those employees who consistently step up: the field agent who solves a previously intractable problem; the service rep who thinks outside the box and creates unshakeable customer loyalty. These are more than “good employees”, these are “hidden leaders” and they are critical to an organization’s long-term success. Managers today need to make the most of all their resources—and The Hidden Leader shows them how to identify and cultivate these talented but under utilized employees, who: Demonstrate integrity Lead through authentic relationships Focus on results Work from clear customer purpose Fulfill the value promise of the company Don’t settle for the traditional feedback that tells you these are “good employees” who deserve a pat on the back and a 3 percent increase at the end of the year. These hidden leaders will soon be pulled out by another organization giving them the opportunity they deserve. Supported by real-world examples of hidden leaders in action--and QR codes readers can scan for instant access to online assessments--The Hidden Leader helps managers discover these secret saviors and enable them to deliver even greater value to customers.
