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Author: Great Britain. Parliament. House of Commons. Health Committee
Publisher: The Stationery Office
ISBN: 0215081080
Category : Complaints (Administrative procedure)
Languages : en
Pages : 52
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Book Description
Most of those who complain about NHS services do not seek financial redress. They do so because they wish to have their concerns and experiences understood and for any failings to be acknowledged and put right so that others do not suffer the same avoidable harm. Where such errors occur, patients and their families deserve to be met with a system which is open to complaints, supports them through the process and which delivers a timely apology, explanation and a determination to learn from mistakes. The current system for complaints handling however, remains variable. Too many complaints are mishandled with people encountering poor communication or at worst, a defensive and complicated system which results in a complete breakdown in trust and a failure to improve patient safety. The Committee welcomes the progress made since their last report, but in this, the Committee's final report on complaints and concerns in this Parliament, an overview is set out of the developments and recommendations to date as well as those expected in 2015. The Committee also makes a number of recommendations where further action is required.
Author: Great Britain. Parliament. House of Commons. Health Committee
Publisher: The Stationery Office
ISBN: 0215081080
Category : Complaints (Administrative procedure)
Languages : en
Pages : 52
Get Book
Book Description
Most of those who complain about NHS services do not seek financial redress. They do so because they wish to have their concerns and experiences understood and for any failings to be acknowledged and put right so that others do not suffer the same avoidable harm. Where such errors occur, patients and their families deserve to be met with a system which is open to complaints, supports them through the process and which delivers a timely apology, explanation and a determination to learn from mistakes. The current system for complaints handling however, remains variable. Too many complaints are mishandled with people encountering poor communication or at worst, a defensive and complicated system which results in a complete breakdown in trust and a failure to improve patient safety. The Committee welcomes the progress made since their last report, but in this, the Committee's final report on complaints and concerns in this Parliament, an overview is set out of the developments and recommendations to date as well as those expected in 2015. The Committee also makes a number of recommendations where further action is required.
Author: Great Britain. Parliament. House of Commons. Public Administration Select Committee
Publisher: The Stationery Office
ISBN: 0215085752
Category : Hospitals
Languages : en
Pages : 75
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Book Description
PASC is inquiring into how incidents of clinical failure in the NHS are investigated - and how subsequent complaints are handled. The Committee is considering ways that untoward clinical incidents could be investigated immediately at a local level, so that facts and evidence are established early, without the need to find blame, and regardless of whether a complaint has been raised. It is hoped that this work will reduce the need for complaints to go to the Parliamentary and Health Services Ombudsman (PHSO), whose main role relates to administrative and service failures in the NHS in England.
Author: Mark Elliott
Publisher: Oxford University Press
ISBN: 0198765894
Category : Administrative law
Languages : en
Pages : 985
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Book Description
Public Law covers the essential topics of undergraduate public law modules in an insightful and interesting way. The authors capture the vibrant nature of public law in practice and the key contemporary debates in the field.
Author: Oliver Quick
Publisher: Cambridge University Press
ISBN: 0521190991
Category : Law
Languages : en
Pages : 225
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Book Description
This illuminating study explores the role of professionals, patients, regulation and law in improving patient safety.
Author: Emma Cave
Publisher: Manchester University Press
ISBN: 1526157152
Category : Law
Languages : en
Pages : 729
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Book Description
Embryo research, cloning, assisted conception, neonatal care, pandemic vaccine development, saviour siblings, organ transplants, drug trials – modern developments have transformed the field of medicine almost beyond recognition in recent decades and the law struggles to keep up. In this highly acclaimed and very accessible book Margaret Brazier, Emma Cave and Rob Heywood provide an incisive survey of the legal situation in areas as diverse as fertility treatment, patient consent, assisted dying, malpractice and medical privacy. The seventh edition of this book has been fully revised and updated to cover the latest cases, Brexit-related regulatory reform and COVID-19 pandemic measures. Essential reading for healthcare professionals, lecturers, medical and law students, this book is of relevance to all whose perusal of the daily news causes wonder, hope and consternation at the advances and limitations of medicine, patients and the law.
Author: Catherine Stanton
Publisher: Routledge
ISBN: 1317505999
Category : Law
Languages : en
Pages : 509
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Book Description
This book celebrates Professor Margaret Brazier’s outstanding contribution to the field of healthcare law and bioethics. It examines key aspects developed in Professor Brazier’s agenda-setting body of work, with contributions being provided by leading experts in the field from the UK, Australia, the US and continental Europe. They examine a range of current and future challenges for healthcare law and bioethics, representing state-of-the-art scholarship in the field. The book is organised into five parts. Part I discusses key principles and themes in healthcare law and bioethics. Part II examines the dynamics of the patient–doctor relationship, in particular the role of patients. Part III explores legal and ethical issues relating to the human body. Part IV discusses the regulation of reproduction, and Part V examines the relationship between the criminal law and the healthcare process. Chapter 10 of this book is freely available as a downloadable Open Access PDF at http://www.taylorfrancis.com under a Creative Commons Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND) 3.0 license.
Author: Exworthy, Mark
Publisher: Policy Press
ISBN: 1447330226
Category : Medical
Languages : en
Pages : 416
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Book Description
An in-depth analysis of the NHS reforms ushered in by UK Coalition Government under the 2012 Health and Social Care Act. Essential reading for those studying the NHS, those who work in it, and those who seek to gain a better understanding of this key public service.
Author: Great Britain. Parliament. House of Commons. Health Committee
Publisher: The Stationery Office
ISBN: 0215084713
Category : Diet therapy
Languages : en
Pages : 69
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Book Description
Diet, obesity, and physical activity all have important impacts on health. For too long however, physical activity has been seen merely in the light of its benefits in tackling obesity. A core message from this inquiry is the compelling evidence that physical activity in its own right has huge health benefits totally independent of a person's weight. The importance of this - regardless of weight, age, gender or other factors - needs to be clearly communicated. Interventions focused on encouraging individuals to change their behaviour with regard to diet and physical activity need to be underpinned by broader, population-level measures. Whilst both are important, population-level interventions have the advantage of impacting on far greater numbers than could ever benefit from individual interventions. The Committee recommends that the next Government prioritises prevention, health promotion and early intervention to tackle the health inequalities and avoidable harm resulting from poor diet and physical inactivity. The Committee regards it as inexplicable and unacceptable that the NHS is now spending more on bariatric surgery for obesity than on a national roll-out of intensive lifestyle intervention programmes that were first shown to cut obesity and prevent diabetes over a decade ago. All tiers of weight management services should be universally available and individual clinicians should use every opportunity to help their patients to recognise and address the problems caused by obesity and poor diet, and to promote the benefits of physical activity.
Author: Angie Ash
Publisher: Jessica Kingsley Publishers
ISBN: 1784501085
Category : Medical
Languages : en
Pages : 186
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Book Description
Those who speak up about poor, corrupt or unethical practice often do so at a great personal cost. This timely book explores our understanding of the ethics of whistleblowing and shows how managers and organisations can support individuals speaking out. While some professional guidelines formalize duties to speak out where there are concerns about poor or harmful practice, workplace cultures often do not encourage or support this, and individuals frequently find themselves victims of a backlash. This book looks at the social, cultural and systemic reasons that make speaking out about poor care so risky. The book looks at the ethics of whistleblowing, and why some people speak out about corrupt or harmful practice, but many do not. It offers a practical framework for creating ethically driven health and social care organizations that support and protect individuals speaking out. Whistleblowing and Ethics in Health and Social Care is essential reading for students, professionals and decision makers across health, social care and criminal justice.
Author: Great Britain: Parliament: House of Commons: Health Committee
Publisher: The Stationery Office
ISBN: 9780215560285
Category : Medical
Languages : en
Pages : 68
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Book Description
The Health Committee believes the role of the Health Service Ombudsman needs a complete overhaul if it is to provide an effective appeals process for the complaints system. The Ombudsman's current terms of reference prevent her from launching a formal investigation unless she is satisfied in advance that there will be a 'worthwhile outcome'. This requirement represents a significant obstacle to the successful operation of the complaints system. Another key finding is that there continues to be unacceptably wide variation in operation of complaints procedures within the NHS. The NHS still has no national protocol for the classification and reporting of complaints, and reporting by Foundation Trusts remains voluntary. NHS culture is too often defensive and the service remains to be persuaded to adopt a more open culture. All providers of NHS care should in future owe a duty of candour to their commissioners under which they provide: timely reports, prepared to an agreed protocol, of all complaints made to them by NHS patients; in cases when complaints are upheld, Complaints Action Plans to address the weaknesses which have been revealed; progress reports of the actions required under the Plans. The inquiry also examined the arrangements under which the NHS handles litigation by patients, concluding that the existing clinical negligence framework (based on qualifying liability in tort) offers patients the best approach. It does not support a switch to no-fault compensation. The committee also recommends that Ministers should review the regulatory framework that governs the activities of claims management companies.
