Author: Jan vom Brocke
Publisher: Springer
ISBN: 3642451004
Category : Business & Economics
Languages : en
Pages : 733
Book Description
Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world' s leading BPM thought leaders. This first volume focuses on arriving at a sound definition of BPM approaches and examines BPM methods and process-aware information systems. As such, it provides guidance for the integration of BPM into corporate methodologies and information systems. Each chapter has been contributed by leading international experts. Selected case studies complement their views and lead to a summary of BPM expertise that is unique in its coverage of the most critical success factors of BPM. The second edition of this handbook has been significantly revised and extended. Each chapter has been updated to reflect the most current developments. This includes in particular new technologies such as in-memory data and process management, social media and networks. A further focus of this revised and extended edition is on the actual deployment of the proposed theoretical concepts. This volume includes a number of entire new chapters from some of the world's leading experts in the domain of BPM.
Handbook on Business Process Management 1
Author: Jan vom Brocke
Publisher: Springer
ISBN: 3642451004
Category : Business & Economics
Languages : en
Pages : 733
Book Description
Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world' s leading BPM thought leaders. This first volume focuses on arriving at a sound definition of BPM approaches and examines BPM methods and process-aware information systems. As such, it provides guidance for the integration of BPM into corporate methodologies and information systems. Each chapter has been contributed by leading international experts. Selected case studies complement their views and lead to a summary of BPM expertise that is unique in its coverage of the most critical success factors of BPM. The second edition of this handbook has been significantly revised and extended. Each chapter has been updated to reflect the most current developments. This includes in particular new technologies such as in-memory data and process management, social media and networks. A further focus of this revised and extended edition is on the actual deployment of the proposed theoretical concepts. This volume includes a number of entire new chapters from some of the world's leading experts in the domain of BPM.
Publisher: Springer
ISBN: 3642451004
Category : Business & Economics
Languages : en
Pages : 733
Book Description
Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world' s leading BPM thought leaders. This first volume focuses on arriving at a sound definition of BPM approaches and examines BPM methods and process-aware information systems. As such, it provides guidance for the integration of BPM into corporate methodologies and information systems. Each chapter has been contributed by leading international experts. Selected case studies complement their views and lead to a summary of BPM expertise that is unique in its coverage of the most critical success factors of BPM. The second edition of this handbook has been significantly revised and extended. Each chapter has been updated to reflect the most current developments. This includes in particular new technologies such as in-memory data and process management, social media and networks. A further focus of this revised and extended edition is on the actual deployment of the proposed theoretical concepts. This volume includes a number of entire new chapters from some of the world's leading experts in the domain of BPM.
Handbook for Implementing Key Quality Tools & Techniques
Author: B. G. Dale
Publisher:
ISBN: 9788187233503
Category : Total quality management
Languages : en
Pages : 192
Book Description
Publisher:
ISBN: 9788187233503
Category : Total quality management
Languages : en
Pages : 192
Book Description
Managing Quality
Author: Barrie G. Dale
Publisher: John Wiley & Sons
ISBN: 1118762177
Category : Business & Economics
Languages : en
Pages : 642
Book Description
Managing Quality, Fifth Edition is an essential resource for students and practitioners alike. This popular and highly successful introduction to Quality Management has been fully revised and updated to reflect recent developments in the field Includes new chapters on Improvement Approaches, Six Sigma, and new challenges in Quality Management Combines the latest information on the ISO 9000 quality management system series standards with up-to-date tools, techniques and quality systems Material has been re-ordered and changes to terminology have been made to bring the book completely up to date Provides a popular resource for students, academics, and business practitioners alike
Publisher: John Wiley & Sons
ISBN: 1118762177
Category : Business & Economics
Languages : en
Pages : 642
Book Description
Managing Quality, Fifth Edition is an essential resource for students and practitioners alike. This popular and highly successful introduction to Quality Management has been fully revised and updated to reflect recent developments in the field Includes new chapters on Improvement Approaches, Six Sigma, and new challenges in Quality Management Combines the latest information on the ISO 9000 quality management system series standards with up-to-date tools, techniques and quality systems Material has been re-ordered and changes to terminology have been made to bring the book completely up to date Provides a popular resource for students, academics, and business practitioners alike
Handbook of Public Quality Management
Author: Ronald J. Stupak
Publisher: CRC Press
ISBN: 148227048X
Category : Political Science
Languages : en
Pages : 892
Book Description
Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.
Publisher: CRC Press
ISBN: 148227048X
Category : Political Science
Languages : en
Pages : 892
Book Description
Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.
Quality Management
Author: Marco Sartor
Publisher: Emerald Group Publishing
ISBN: 1787698017
Category : Business & Economics
Languages : en
Pages : 310
Book Description
The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001, ISO 27001, ISO 45001, SA8000). It reflects recent developments in the field. It is considered a must-read for students, academics, and practitioners.
Publisher: Emerald Group Publishing
ISBN: 1787698017
Category : Business & Economics
Languages : en
Pages : 310
Book Description
The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001, ISO 27001, ISO 45001, SA8000). It reflects recent developments in the field. It is considered a must-read for students, academics, and practitioners.
Quality in Education
Author: Jerry Arcaro
Publisher: CRC Press
ISBN: 9781884015588
Category : Business & Economics
Languages : en
Pages : 192
Book Description
Although hundreds of school improvement programs have been launched in the United States over the past quarter century, very few of them have been successful. The author of Quality in Education: An Implementation Handbook, an experienced quality expert who specializes in education, believes that many of these programs could have succeeded had their developers understood and applied the theories and methods of Total Quality Management (TQM). This book explains how to avoid the pitfalls that doomed previous efforts to failure, and apply TQM to build a strong foundation for success. Beginning with the basic concepts and tools, this book is your complete guide as you embark on your quality journey. The handbook explains the importance of making a commitment to change and establishing a shared vision of quality, and discusses tools and techniques for overcoming resistance and developing a quality culture. The book covers new methods you can use to manage change, and includes exercises to help you apply the ideas in your organization. Examples from successful schools demonstrate how Total Quality Management can be applied to every area of education, from classroom management to building maintenance. Quality in Education: An Implementation Handbook teaches you how to make fundamental changes to the way people in your district or school view education and themselves as educators. Using the principles and methods in this book ,you can realize the tremendous benefits of quality - continuous improvement in every educational process.
Publisher: CRC Press
ISBN: 9781884015588
Category : Business & Economics
Languages : en
Pages : 192
Book Description
Although hundreds of school improvement programs have been launched in the United States over the past quarter century, very few of them have been successful. The author of Quality in Education: An Implementation Handbook, an experienced quality expert who specializes in education, believes that many of these programs could have succeeded had their developers understood and applied the theories and methods of Total Quality Management (TQM). This book explains how to avoid the pitfalls that doomed previous efforts to failure, and apply TQM to build a strong foundation for success. Beginning with the basic concepts and tools, this book is your complete guide as you embark on your quality journey. The handbook explains the importance of making a commitment to change and establishing a shared vision of quality, and discusses tools and techniques for overcoming resistance and developing a quality culture. The book covers new methods you can use to manage change, and includes exercises to help you apply the ideas in your organization. Examples from successful schools demonstrate how Total Quality Management can be applied to every area of education, from classroom management to building maintenance. Quality in Education: An Implementation Handbook teaches you how to make fundamental changes to the way people in your district or school view education and themselves as educators. Using the principles and methods in this book ,you can realize the tremendous benefits of quality - continuous improvement in every educational process.
The Handbook for Quality Management, Second Edition
Author: Thomas Pyzdek
Publisher: McGraw Hill Professional
ISBN: 0071799257
Category : Technology & Engineering
Languages : en
Pages : 512
Book Description
The definitive guide to organizational excellence--completely updated Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE) Body of Knowledge, The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition offers in-depth guidance on effectively applying the principles of quality management in today's business environment and delivering superior results. Designed to help you prepare for and pass the ASQ CMQ/QE exam, this authoritative volume also serves as an essential on-the-job reference. Coverage includes: Business-integrated quality systems Organizational structures The quality function Approaches to quality Customer-focused organizations Integrated planning Strategic planning Understanding customer expectations and needs Benchmarking Organizational assessment Process control Quantifying process variation Quality audits Supply chain management Continuous improvement Effective change management Six Sigma methodology, including detailed descriptions of the DMAIC and DMADV approaches Management of human resources Motivation theories and principles Management styles Resource requirements to manage the quality function Over the past 40 years, the quality management discipline has undergone steady evolution from disparate quality assurance efforts to strategic, business-integrated functions. Today's quality manager must be able to plan and implement measurable, cost-effective process-improvement initiatives across the organization. Written by two of the foremost authorities on the subject and fully updated for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge, The Handbook for Quality Management, Second Edition provides an operational guide to the proper understanding and application of quality management in the current business environment. It serves as a primary reference source for an organization's quality program and for anyone seeking to pass the CMQ/OE exam, given by the ASQ. The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition: Clearly defines quality management principles and their application within a cross section of industries Integrates the application of Theory of Constraints, Six Sigma, and Lean thinking into the Quality Management discipline Contains detailed methods for planning, including customer needs recognition, benchmarking, and organizational assessments Discusses controls such as statistical process control, audits, and supply chain management Explains the stages of continuous improvement Incorporates classic motivation theory with more current management practices advocated by Joiner, Senge, and Deming, among others Features simulated and past exam questions to help you study for the ASQ CMQ/OE exam with answers that can be found at www.mhprofessional.com/HQM2
Publisher: McGraw Hill Professional
ISBN: 0071799257
Category : Technology & Engineering
Languages : en
Pages : 512
Book Description
The definitive guide to organizational excellence--completely updated Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE) Body of Knowledge, The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition offers in-depth guidance on effectively applying the principles of quality management in today's business environment and delivering superior results. Designed to help you prepare for and pass the ASQ CMQ/QE exam, this authoritative volume also serves as an essential on-the-job reference. Coverage includes: Business-integrated quality systems Organizational structures The quality function Approaches to quality Customer-focused organizations Integrated planning Strategic planning Understanding customer expectations and needs Benchmarking Organizational assessment Process control Quantifying process variation Quality audits Supply chain management Continuous improvement Effective change management Six Sigma methodology, including detailed descriptions of the DMAIC and DMADV approaches Management of human resources Motivation theories and principles Management styles Resource requirements to manage the quality function Over the past 40 years, the quality management discipline has undergone steady evolution from disparate quality assurance efforts to strategic, business-integrated functions. Today's quality manager must be able to plan and implement measurable, cost-effective process-improvement initiatives across the organization. Written by two of the foremost authorities on the subject and fully updated for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge, The Handbook for Quality Management, Second Edition provides an operational guide to the proper understanding and application of quality management in the current business environment. It serves as a primary reference source for an organization's quality program and for anyone seeking to pass the CMQ/OE exam, given by the ASQ. The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition: Clearly defines quality management principles and their application within a cross section of industries Integrates the application of Theory of Constraints, Six Sigma, and Lean thinking into the Quality Management discipline Contains detailed methods for planning, including customer needs recognition, benchmarking, and organizational assessments Discusses controls such as statistical process control, audits, and supply chain management Explains the stages of continuous improvement Incorporates classic motivation theory with more current management practices advocated by Joiner, Senge, and Deming, among others Features simulated and past exam questions to help you study for the ASQ CMQ/OE exam with answers that can be found at www.mhprofessional.com/HQM2
Tool and Manufacturing Engineers Handbook: Design for Manufacturability
Author: Thomas J. Drozda
Publisher: Society of Manufacturing Engineers
ISBN: 0872634027
Category : Technology & Engineering
Languages : en
Pages : 679
Book Description
Addresses important topics of DFM, including how it relates to concurrent engineering, management issues, getting started in DFM, how to justify using DFM, applying quality tools and how DFM is affecting computer technology (and vice versa). Covers topics starting with the creative thinking process, to combining DFM with geometric dimensioning and tolerancing. Also includes product design information that designers should know when committing pen to paper or mouse to mat.
Publisher: Society of Manufacturing Engineers
ISBN: 0872634027
Category : Technology & Engineering
Languages : en
Pages : 679
Book Description
Addresses important topics of DFM, including how it relates to concurrent engineering, management issues, getting started in DFM, how to justify using DFM, applying quality tools and how DFM is affecting computer technology (and vice versa). Covers topics starting with the creative thinking process, to combining DFM with geometric dimensioning and tolerancing. Also includes product design information that designers should know when committing pen to paper or mouse to mat.
The Quality Improvement Handbook
Author: Roger Swanson
Publisher: CRC Press
ISBN: 9781884015595
Category : Business & Economics
Languages : en
Pages : 288
Book Description
This valuable new book provides quality improvement teams, and their leaders, with a comprehensive set of tools and techniques to solve problems and improve processes in their organizations. The book offers experienced teams instruction on more advanced, less frequently used tools as well as provides detailed guidelines on the basic tools for newly formed teams. The seven quality tools, seven management tools, and an additional 20 tools and techniques have also been incorporated into this title. Both the service and manufacturing industries and environments will find the applications useful. Each tool and technique includes sections that describe the tool, key points in using it, typical applications, an example, and steps in using the tool.
Publisher: CRC Press
ISBN: 9781884015595
Category : Business & Economics
Languages : en
Pages : 288
Book Description
This valuable new book provides quality improvement teams, and their leaders, with a comprehensive set of tools and techniques to solve problems and improve processes in their organizations. The book offers experienced teams instruction on more advanced, less frequently used tools as well as provides detailed guidelines on the basic tools for newly formed teams. The seven quality tools, seven management tools, and an additional 20 tools and techniques have also been incorporated into this title. Both the service and manufacturing industries and environments will find the applications useful. Each tool and technique includes sections that describe the tool, key points in using it, typical applications, an example, and steps in using the tool.
The Certified Manager of Quality/Organizational Excellence Handbook, Fourth Edition
Author: Russell T. Westcott
Publisher: Quality Press
ISBN: 0873898613
Category : Business & Economics
Languages : en
Pages : 513
Book Description
This handbook is a comprehensive reference source designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with the technological and societal concerns of the new millennium. The content of this fourth edition has been revised to reflect a more current global perspective and to match the updated Body of Knowledge (BoK) of ASQs Certified Manager of Quality/Organizational Excellence (CMQ/OE). In order to provide a broad perspective of quality management, this book has specifically been written to address: Historical perspectives relating to the evolution of particular aspects of quality management, including recognized experts and their contributions Key principles, concepts, and terminology relevant in providing quality leadership, and communicating quality needs and results Benefits associated with the application of key concepts and quality management principles Best practices describing recognized approaches for good quality management Barriers to success, including common problems that the quality manager might experience when designing and implementing quality management, and insights as to why some quality initiatives fail Guidance for preparation to take the CMQ/OE examination. Organized to follow the BoK exactly, throughout each section of this handbook the categorical BoK requirements associated with good quality management practices for that section are shown in a box preceding the pertinent text. These BoK requirements represent the range of content and the cognitive level to which multiple-choice questions can be presented. Although this handbook thoroughly prepares individuals for the ASQ CMQ/OE exam, the real value resides in post-exam usage as a day-to-day reference source for assessing quality applications and methodologies in daily processes. The content is written from the perspective of practitioners, and its relevance extends beyond traditional product quality applications.
Publisher: Quality Press
ISBN: 0873898613
Category : Business & Economics
Languages : en
Pages : 513
Book Description
This handbook is a comprehensive reference source designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with the technological and societal concerns of the new millennium. The content of this fourth edition has been revised to reflect a more current global perspective and to match the updated Body of Knowledge (BoK) of ASQs Certified Manager of Quality/Organizational Excellence (CMQ/OE). In order to provide a broad perspective of quality management, this book has specifically been written to address: Historical perspectives relating to the evolution of particular aspects of quality management, including recognized experts and their contributions Key principles, concepts, and terminology relevant in providing quality leadership, and communicating quality needs and results Benefits associated with the application of key concepts and quality management principles Best practices describing recognized approaches for good quality management Barriers to success, including common problems that the quality manager might experience when designing and implementing quality management, and insights as to why some quality initiatives fail Guidance for preparation to take the CMQ/OE examination. Organized to follow the BoK exactly, throughout each section of this handbook the categorical BoK requirements associated with good quality management practices for that section are shown in a box preceding the pertinent text. These BoK requirements represent the range of content and the cognitive level to which multiple-choice questions can be presented. Although this handbook thoroughly prepares individuals for the ASQ CMQ/OE exam, the real value resides in post-exam usage as a day-to-day reference source for assessing quality applications and methodologies in daily processes. The content is written from the perspective of practitioners, and its relevance extends beyond traditional product quality applications.