Author: Jennifer D. Franz
Publisher:
ISBN:
Category : Airports
Languages : en
Pages : 231
Book Description
Airport user surveys have traditionally been used to obtain information for facility planning. More recently, however, surveys are being used to measure satisfaction as a way to identify actions that could improve the customer experience and increase non-aeronautical revenues, particularly those from passenger terminal concessions. The TRB Airport Cooperative Research Program's ACRP Research Report 235: Guidebook for Conducting Airport User Surveys and Other Customer Research provides airport managers and staff involved in customer research, as well as airport consultants and other stakeholders, with guidance on the effective use of airport user surveys and other customer research techniques. Supplementary to the report is Appendices A through L.
Guidebook for Conducting Airport User Surveys and Other Customer Research
Author: Jennifer D. Franz
Publisher:
ISBN:
Category : Airports
Languages : en
Pages : 231
Book Description
Airport user surveys have traditionally been used to obtain information for facility planning. More recently, however, surveys are being used to measure satisfaction as a way to identify actions that could improve the customer experience and increase non-aeronautical revenues, particularly those from passenger terminal concessions. The TRB Airport Cooperative Research Program's ACRP Research Report 235: Guidebook for Conducting Airport User Surveys and Other Customer Research provides airport managers and staff involved in customer research, as well as airport consultants and other stakeholders, with guidance on the effective use of airport user surveys and other customer research techniques. Supplementary to the report is Appendices A through L.
Publisher:
ISBN:
Category : Airports
Languages : en
Pages : 231
Book Description
Airport user surveys have traditionally been used to obtain information for facility planning. More recently, however, surveys are being used to measure satisfaction as a way to identify actions that could improve the customer experience and increase non-aeronautical revenues, particularly those from passenger terminal concessions. The TRB Airport Cooperative Research Program's ACRP Research Report 235: Guidebook for Conducting Airport User Surveys and Other Customer Research provides airport managers and staff involved in customer research, as well as airport consultants and other stakeholders, with guidance on the effective use of airport user surveys and other customer research techniques. Supplementary to the report is Appendices A through L.
Guidebook for Conducting Airport User Surveys
Author:
Publisher:
ISBN:
Category : Airports
Languages : en
Pages :
Book Description
"TRB’s Airport Cooperative Research Program (ACRP) Report 26: Guidebook for Conducting Airport User Surveys explores the basic concepts of survey sampling and the steps involved in planning and implementing a survey. The guidebook also examines the different types of airport user surveys, and includes guidance on how to design a survey and analyze its results"--Publisher's description
Publisher:
ISBN:
Category : Airports
Languages : en
Pages :
Book Description
"TRB’s Airport Cooperative Research Program (ACRP) Report 26: Guidebook for Conducting Airport User Surveys explores the basic concepts of survey sampling and the steps involved in planning and implementing a survey. The guidebook also examines the different types of airport user surveys, and includes guidance on how to design a survey and analyze its results"--Publisher's description
Guidebook for Conducting Airport User Surveys
Author: David C. Biggs
Publisher: Transportation Research Board
ISBN: 0309118123
Category : Social Science
Languages : en
Pages : 251
Book Description
This report provides methods and useful information for conducting effective user surveys at airports. The guidebook introduces the basic concepts of survey sampling and the steps involved in planning and implementing a survey; describes the different types of airport user surveys; and provides guidance on how to design a survey and analyze its results. This guidebook will be of value to airport operators, planners, designers, and other takeholders that need to survey airport users to obtain useful information to plan and operate their facilities appropriately and efficiently. Airport facilities can include all aspects of airport terminal buildings, parking lot operations, surface transportation, food and retail services, and employee accommodations, among others.
Publisher: Transportation Research Board
ISBN: 0309118123
Category : Social Science
Languages : en
Pages : 251
Book Description
This report provides methods and useful information for conducting effective user surveys at airports. The guidebook introduces the basic concepts of survey sampling and the steps involved in planning and implementing a survey; describes the different types of airport user surveys; and provides guidance on how to design a survey and analyze its results. This guidebook will be of value to airport operators, planners, designers, and other takeholders that need to survey airport users to obtain useful information to plan and operate their facilities appropriately and efficiently. Airport facilities can include all aspects of airport terminal buildings, parking lot operations, surface transportation, food and retail services, and employee accommodations, among others.
GUIDEBOOK for Conducting Airport User Surveys and Other Customer Research (2021)
Author:
Publisher:
ISBN: 9780309094221
Category :
Languages : en
Pages : 0
Book Description
Publisher:
ISBN: 9780309094221
Category :
Languages : en
Pages : 0
Book Description
ACRP Report 26
Author:
Publisher:
ISBN:
Category : Electronic book
Languages : en
Pages :
Book Description
Publisher:
ISBN:
Category : Electronic book
Languages : en
Pages :
Book Description
Airport Passenger-related Processing Rates Guidebook
Author: Michael James Cassidy
Publisher: Transportation Research Board
ISBN: 0309118050
Category : Transportation
Languages : en
Pages : 127
Book Description
TRB's Airport Cooperative Research Program (ACRP) Report 23: Airport Passenger-Related Processing Rates Guidebook provides guidance on how to collect accurate passenger-related processing data for evaluating facility requirements to promote efficient and cost-effective airport terminal design.
Publisher: Transportation Research Board
ISBN: 0309118050
Category : Transportation
Languages : en
Pages : 127
Book Description
TRB's Airport Cooperative Research Program (ACRP) Report 23: Airport Passenger-Related Processing Rates Guidebook provides guidance on how to collect accurate passenger-related processing data for evaluating facility requirements to promote efficient and cost-effective airport terminal design.
Resource Manual for Airport In-terminal Concessions
Author:
Publisher: Transportation Research Board
ISBN: 0309213533
Category : Business & Economics
Languages : en
Pages : 269
Book Description
'TRB's Airport Cooperative Research Program (ACRP) Report 54: Resource Manual for Airport In-Terminal Concessions provides guidance on the development and implementation of airport concession programs. The report includes information on the airport concession process; concession goals; potential customers; developing a concession space plan and concession mix; the Airport Concessions Disadvantaged Business Enterprise (ACDBE) program; and concession procurement, contracting, and management practices"--Publisher's description.
Publisher: Transportation Research Board
ISBN: 0309213533
Category : Business & Economics
Languages : en
Pages : 269
Book Description
'TRB's Airport Cooperative Research Program (ACRP) Report 54: Resource Manual for Airport In-Terminal Concessions provides guidance on the development and implementation of airport concession programs. The report includes information on the airport concession process; concession goals; potential customers; developing a concession space plan and concession mix; the Airport Concessions Disadvantaged Business Enterprise (ACDBE) program; and concession procurement, contracting, and management practices"--Publisher's description.
ACRP Report 33
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages :
Book Description
Publisher:
ISBN:
Category :
Languages : en
Pages :
Book Description
Guidebook for Conducting Airport User Surveys
Author:
Publisher:
ISBN: 9780309118125
Category : Aeronautics
Languages : en
Pages :
Book Description
This report provides methods and useful information for conducting effective user surveys at airports. The guidebook introduces the basic concepts of survey sampling and the steps involved in planning and implementing a survey; describes the different types of airport user surveys; and provides guidance on how to design a survey and analyze its results. This guidebook will be of value to airport operators, planners, designers, and other takeholders that need to survey airport users to obtain useful information to plan and operate their facilities appropriately and efficiently. Airport facilities can include all aspects of airport terminal buildings, parking lot operations, surface transportation, food and retail services, and employee accommodations, among others.
Publisher:
ISBN: 9780309118125
Category : Aeronautics
Languages : en
Pages :
Book Description
This report provides methods and useful information for conducting effective user surveys at airports. The guidebook introduces the basic concepts of survey sampling and the steps involved in planning and implementing a survey; describes the different types of airport user surveys; and provides guidance on how to design a survey and analyze its results. This guidebook will be of value to airport operators, planners, designers, and other takeholders that need to survey airport users to obtain useful information to plan and operate their facilities appropriately and efficiently. Airport facilities can include all aspects of airport terminal buildings, parking lot operations, surface transportation, food and retail services, and employee accommodations, among others.
Guidebook for Evaluating Terminal Renewal Versus Replacement Options
Author: Ricondo & Associates
Publisher: Transportation Research Board
ISBN: 0309258197
Category : Transportation
Languages : en
Pages : 151
Book Description
At head of title: Airport Cooperative Research Program.
Publisher: Transportation Research Board
ISBN: 0309258197
Category : Transportation
Languages : en
Pages : 151
Book Description
At head of title: Airport Cooperative Research Program.