Author: Noriaki Kanō
Publisher:
ISBN: 9789283311294
Category : Service industries
Languages : en
Pages : 284

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Book Description

Author: Peter R. Scholtes
Publisher: Oriel Incorporated
ISBN: 9781884731266
Category : Business & Economics
Languages : en
Pages : 404

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Book Description
This book is a comprehensive resource book that provides everything you need to know to create high performing teams.

Author: R.P. Mohanty & R.R. Lakhe
Publisher: Jaico Publishing House
ISBN: 8172249535
Category : Business & Economics
Languages : en
Pages : 401

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Book Description
The service sector contributes to the economy by absorbing surplus labor released from the agriculture and manufacturing sectors due to automations. It plays a positive role in maintaining economic stability. This sector covers many organizations such as health-care, education, banking, municipalities,etc. This book is about understanding TQM concepts and applications in the service sector.

Author: John S Oakland
Publisher: Routledge
ISBN: 1135389063
Category : Business & Economics
Languages : en
Pages : 109

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Book Description
Another new book in the popular and original series of pictorial guides - John Oakland cuts through the complex concepts and confusing jargon associated with implementing Total Quality, and Peter Morris presents the information in his inimitable pictorial style. This book will show students and managers what they need to understand about TQM in the simplest, clearest and most memorable form. Professor John Oakland is undoubtedly the British guru of quality management. Following a successful industrial career in research and production management, he has developed a pragmatic approach to introducing TQM which he and his colleagues have used successfully in literally thousands of organizations. He is founder and Executive Chairman of OAKLAND Consulting Plc. and Head of the European Centre for TQM at the University of Bradford Management Centre. Also published by Butterworth-Heinemann are John Oakland's bestselling Total Quality Management (now in its second edition) and Cases in Total Quality Management. Peter Morris is the creative force behind the illustrations in all Butterworth-Heinemann's pictorial guides. Originally trained as an art teacher, he spent several years as an industrial designer in Canada before returning to England to design educational and training materials for the University of Sussex. His experience working on industrial contracts convinced him, quite rightly, that cartoons are frequently the best way to illustrate the abstractions of business life.

Author: P. N. MUKHERJEE
Publisher: PHI Learning Pvt. Ltd.
ISBN: 9788120330566
Category : Business & Economics
Languages : en
Pages : 438

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Book Description
This book presents a comprehensive view of concepts, principles and practices of Total Quality Management (TQM) from basics through advanced tools and techniques for practical implementation.It is well known that ‘Total Organization Involvement’ in understanding and implementing TQM, along with the integrated business strategy, provided Japanese organizations with a strong platform for a meteoric rise to world-class performance and global leadership in every sphere of their operation. The success of TQM therefore depends a lot on the strong foundation and infrastructure of an organization. This is the crux of the author’s theory of ‘Holistic Management System for World-class Performance and Leadership’ expounded in this book. It is a TQM-based model that helps create a world-class management system for performance excellence and global leadership. The concluding part of the book cites several examples of practical implementation of TQM principles and practices in various manufacturing and service sectors of the Indian industry, providing elaboration and analysis of each case study. The book is aimed at undergraduate and postgraduate students of management as well as students of most engineering disciplines. It can also be used by the industries as a valuable guide to continuous improvement and implementation of a world-class management system in line with the TQM principles and practices. In a nutshell, the book provides wide coverage of areas related to TQM and integrates all its processes, tools and techniques under one management system to help businesses grow and excel. This is indeed the unique feature of the book.

Author: Wojciech Sadkowski
Publisher: Routledge
ISBN: 1000610861
Category : Business & Economics
Languages : en
Pages : 211

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Book Description
The process of globalisation in world markets, and the growing number of enterprises competing with one another in terms of the products and services they offer, naturally leads to the improved efficiency of management systems. Efficiency is required in order for these entities to maintain competitiveness. To assess the efficiency of their management systems, enterprises use quality cost calculation. This book fills the research gap concerned with the scientific study of the quality cost calculation, with regard to service companies. It offers the authors' concept of using the cost of quality calculation as a tool for assessing the efficiency of the management systems of service companies. The book consists of six chapters that present both a theoretical and an empirical part. In the theoretical part, the following issues are discussed: quality costs; the evolution of quality cost calculation; quality cost calculation models and their applications to date; and the specific way in which service companies operate. The practical part presents the authors' model of quality cost calculation along with the adopted assumptions and cost structure, as well as the research methodology and verification of the use of the developed model in a selected service company. The research gives credence to the role and importance of this tool in economic practice. The book will be desired reading by both theoreticians and practitioners of quality management and accounting. It is also a valuable resource for master’s and doctoral students wishing to broaden their knowledge of quality costs and their calculation in the fields of economics and management. The Open Access version of this book, available at http://www.taylorfrancis.com, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 4.0 license.

Author: Hugh Jack
Publisher: Academic Press
ISBN: 0128241640
Category : Technology & Engineering
Languages : en
Pages : 513

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Book Description
Engineering Design, Planning and Management, Second Edition represents a compilation of essential resources, methods, materials and knowledge developed by the author and used over two decades. The book covers engineering design methodology through an interdisciplinary approach, with concise discussions and a visual format. It explores project management and creative design in the context of both established companies and entrepreneurial start-ups. Readers will discover the usefulness of the design process model through practical examples and applications from across engineering disciplines. Sections explain useful design techniques, including concept mapping and weighted decision matrices that are supported with extensive graphics, flowcharts and accompanying interactive templates. Discussions are organized around 12 chapters dealing with topics such design concepts and embodiments, decision-making, finance, budgets, purchasing, bidding, communication, meetings and presentations, reliability and system design, manufacturing design and mechanical design. - Covers all steps in the design process - Includes several chapters on project management, budgeting and teamwork, providing sufficient background to help readers effectively work with time and budget constraints - Provides flowcharts, checklists and other templates that are useful for implementing successful design methods - Presents examples and applications from several different engineering fields to show the general usefulness of the design process model

Author: WA Gould
Publisher: Elsevier
ISBN: 1845696158
Category : Technology & Engineering
Languages : en
Pages : 465

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Book Description
This revision of Total Quality Assurance brings useful up-to-date methods used to assure product and process quality of food product and process quality of food products and the changes taking place in the field of quality assurance. The book is a practical authority on food quality assurance and the methods are those found in practice today in the food industries. It is a valuable text for the student of food science and technology and for the practicing quality assurance technologist.The third edition has over 450 page of A to Z technology and practical application of the latest methods and detailed procedure in developing total quality assurance in all food plants, including sanitary standards, as well as bacteriological procedures.The text is divided in to two major parts. Part one Fundamentals: sets forth the basic principles of total quality assurance for management and the ultimate employee. These principles are necessary for the successful operation of a food firm in these times. Part two Product evaluation: the text describes the various attributes and the characteristics of food plant quality evaluation methods. Examples are given for the evaluation of a wide array of food products. The methods and procedures described in this text have been applied to most situations for control, evaluation and auditing of the quality of foods.This is a complete instruction book, easily followed, yet technically complete for the food technologist, by the proven experts in the field of sanitation and quality assurance.

Author: John S Oakland
Publisher: Routledge
ISBN: 1136017224
Category : Business & Economics
Languages : en
Pages : 111

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Book Description
Another new book in the popular and original series of pictorial guides - John Oakland cuts through the complex concepts and confusing jargon associated with implementing Total Quality, and Peter Morris presents the information in his inimitable pictorial style. This book will show students and managers what they need to understand about TQM in the simplest, clearest and most memorable form. Professor John Oakland is undoubtedly the British guru of quality management. Following a successful industrial career in research and production management, he has developed a pragmatic approach to introducing TQM which he and his colleagues have used successfully in literally thousands of organizations. He is founder and Executive Chairman of OAKLAND Consulting Plc. and Head of the European Centre for TQM at the University of Bradford Management Centre. Also published by Butterworth-Heinemann are John Oakland's bestselling Total Quality Management (now in its second edition) and Cases in Total Quality Management. Peter Morris is the creative force behind the illustrations in all Butterworth-Heinemann's pictorial guides. Originally trained as an art teacher, he spent several years as an industrial designer in Canada before returning to England to design educational and training materials for the University of Sussex. His experience working on industrial contracts convinced him, quite rightly, that cartoons are frequently the best way to illustrate the abstractions of business life.

Author: David Silverstein
Publisher: CRC Press
ISBN: 1420062298
Category : Business & Economics
Languages : en
Pages : 300

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Book Description
Innovation is central to business success, yet no other aspect of business is as frustrating and out of control. Instead of occurring in fits and starts and strokes of genius, innovation needs to become an all-the-time event that‘s measurable, reliable, predictable, streamlined, and effective. Structured innovation is a key goal for every organization whereby they more effectively meet the needs of customers and operate more efficiently. Insourcing Innovation demonstrates how to transform business using the theory of inventive problem solving (TRIZ) along with applicable tools and techniques. Providing a practical framework, this book presents the tactical and strategic aspects of TRIZ, its methodology, and its components. Real-world case studies illustrate how TRIZ can be applied in an organization. It also discusses how structured innovation is part of total performance excellence, examining key aspects of business excellence and how they are related.