Author: Natalie Calvert
Publisher: Routledge
ISBN: 1351932365
Category : Business & Economics
Languages : en
Pages : 369
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Book Description
Call centres and contact centres form an important and rapidly growing part of today's business world. They present a range of management challenges, from strategic decisions about how to develop a customer strategy, business planning, through to detailed considerations of staffing levels and appropriate technology. This new handbook, the first of its kind, provides a unique insight giving expert opinions on how to get the most out of your contact centre operations. Natalie Calvert, a specialist in the field, has brought together a team of 35 experienced practitioners who provide invaluable knowledge, share their experiences and draw on real-life examples to suggest practical solutions on a wide range of topics. This handbook is an indispensible guide and reference for call and contact centre managers, HR specialists and senior executives responsible for marketing, sales or customer services. The handbook is divided into six parts: I The business plan II The people factor III Contact centre technology IV Standards, processes, and outsourcing V Building profitable customer relationships VI The future.
Author: S. Parry
Publisher: Springer
ISBN: 0230508146
Category : Business & Economics
Languages : en
Pages : 215
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Book Description
The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the customer. The customer is at the centre of the process and the organisation needs to respond in a holistic way so that the customer can impact on the design and delivery of products and processes. The book is based upon substantial research and practice by leading practitioners and heralds a paradigm shift in thinking on these issues.
Author:
Publisher:
ISBN:
Category : American literature
Languages : en
Pages : 784
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Book Description
Author: Arthur James Wells
Publisher:
ISBN:
Category : Bibliography, National
Languages : en
Pages : 870
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Book Description
Author: Alan Mumford
Publisher: Gower Publishing Company, Limited
ISBN:
Category : Business & Economics
Languages : en
Pages : 510
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Book Description
The third edition of a text which considers the principles, processes and practice of management development. Two key areas of the text are the attention paid to the relationship between management development and managerial effectiveness and the application of knowledge about how managers learn.
Author: Dennis Lock
Publisher: Gower Publishing Company, Limited
ISBN:
Category : Business & Economics
Languages : en
Pages : 1064
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Book Description
Author: Dennis Lock
Publisher: Gower Publishing Company, Limited
ISBN:
Category : Business & Economics
Languages : en
Pages : 840
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Book Description
Author:
Publisher:
ISBN:
Category : Labor
Languages : en
Pages : 508
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Book Description
Author: Gale Group
Publisher: Gale Cengage
ISBN: 9780787664862
Category : Business & Economics
Languages : en
Pages : 1296
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Book Description
Each updated edition identifies nearly 35,000 live, print and electronic sources of information listed under more than 1,100 alphabetically arranged subjects--industries and business concepts and practices. Edited by business information expert James Woy.
Author: Sue Fernie
Publisher:
ISBN:
Category : Call centers
Languages : en
Pages : 52
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Book Description
