Funeral Home Customer Service A–Z PDF Download
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Author: Alan D Wolfelt
Publisher: Companion Press
ISBN: 1617220345
Category : Business & Economics
Languages : en
Pages : 254
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Book Description
From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.
Author: Alan D Wolfelt
Publisher: Companion Press
ISBN: 1617220345
Category : Business & Economics
Languages : en
Pages : 254
Get Book Here
Book Description
From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.
Author: Alan D Wolfelt
Publisher: Companion Press
ISBN: 1617220280
Category : Self-Help
Languages : en
Pages : 179
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Book Description
Written in response to the current trend to deritualize death and funeral ceremonies, this book explores the ways in which caregivers and clergy can create heartfelt ceremonies that help the bereaved begin to heal. Explaining the purposes behind rituals, it reviews the many ways these have changed over the years and argues for a return to authentic, personalized, and meaningful funeral ceremonies. The qualities in caregivers that make them effective funeral planners are examined, and practical ideas for creating authentic, personalized, and meaningful funeral ceremonies are provided. Trends toward the prevalence of cremation are discussed, as are trends away from viewing and spending time with the body of the deceased. This replaces 1879651084.
Author: Alan D. Wolfelt
Publisher: Companion Press
ISBN: 1617220310
Category : Family & Relationships
Languages : en
Pages : 140
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Book Description
Designed to complement the clergy and funeral director’s role in the funeral planning process, this book walks families through the many decisions they will make at the time of a death and helps them create a ceremony that will be both healing and meaningful. Options are clearly explained and alternatives are also given, and charts and tables are included to help families assess cost options.
Author: Dave Foreman
Publisher: Big Earth Publishing
ISBN: 9781555663391
Category : Fiction
Languages : en
Pages : 244
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Book Description
"The Lobo Outback Funeral Home: A Novel" by Dave Foreman, Foreword by Doug Peacock. Jack Hunter, disillusioned and burned-out on environmental activism after years as a Sierra Club lobbyist, leaves Washington, D.C. for southwestern New Mexico's Diablo National Forest. Getting caught up in the bloody consequences of his cynicism, he discovers the true cost of not taking a stand for what he loves.
Author: Joshua Slocum
Publisher: Square One Publishers, Inc.
ISBN: 0942679350
Category : Family & Relationships
Languages : en
Pages : 771
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Book Description
Josh Slocum and Lisa Carlson are the two most prominent advocates of consumer rights in dealing with the death industry. Here they combine efforts to inform consumers of their rights and propose long-needed reforms. Slocum is executive director of Funeral Consumers Alliance, a national nonprofit with over 90 local affiliates nationwide. Carlson is executive director of Funeral Ethics Organization, which works with the industry to try to improve ethical standards. In addition to nationwide issues, the book covers state-by-state information needed by anybody who wishes to take charge of funeral arrangements for a loved one, with or without the help of a funeral director. More information about the book and related issues can be found at www.finalrights.org .
Author: Alan Wolfelt
Publisher: Routledge
ISBN: 1317756525
Category : Psychology
Languages : en
Pages : 70
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Book Description
More and more people are considering a career in nursing or healthcare, but the thought of undertaking an academic degree at university can be intimidating. Whether you are moving straight from school or college or have been away from education for some time, Getting Ready for your Nursing Degree is essential preparation for anyone considering becoming or about to become a nursing student. It looks at all aspects of university work in a straightforward way and provides advice, examples and activities designed to help you get the most out of classes, research and assessments, from your first lecture right through to sitting exams and learning on placement. Designed with nursing students in mind, this small but perfectly formed guide is tailored to help you develop the skills you will need not only for your course but for your career and lifelong learning as a registered healthcare practitioner.
Author:
Publisher:
ISBN:
Category : Business enterprises
Languages : en
Pages : 410
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Book Description
Author: Mariah de la Croix
Publisher: Llewellyn Worldwide
ISBN: 0738733601
Category : Body, Mind & Spirit
Languages : en
Pages : 132
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Book Description
A deceased undertaker still carries out his life’s work. The spirit of a nun comforts mourners. Red carnations materialize from nowhere . . . Spooky Stories from the Dismal Trade Alternately hair-raising, creepy, and touching, Mariah de la Croix’s encounters with the supernatural during her tenure as a mortician are both chilling and unforgettable. Restless in Peace recounts her true experiences working in funeral homes—and the resident spirits’ frightening, bizarre, and sometimes amusing behaviors. From the angry spirit who follows her home after work to the deceased man who likes to communicate through a microphone, this book offers a rare glimpse of living and working among the spirited dead.
Author: Alan D. Wolfelt
Publisher: Companion Press (Company)
ISBN: 9781879651210
Category : Undertakers and undertaking
Languages : en
Pages : 0
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Book Description
This resource for funeral homes explains the evolution and expectations of today's experienced, economy-minded customer. Offering practical advice for exceeding these new expectations every step of the way, this must-read for funeral directors and funeral home owners describes the type of funeral service care that new consumers want and techniques for providing it.
Author: Matthew Miskelly
Publisher: Gale Cengage
ISBN: 9780787671051
Category : Business & Economics
Languages : en
Pages : 1482
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Book Description
Consumer Sourcebook provides a comprehensive digest of accessible resources and advisory information for the American consumer. This new edition identifies and describes some 23,000 programs and services available to the general public at little or no cost. These services are provided by federal, state, county, and local governments and their agencies as well as by organizations and associations. Consumer affairs and customer services departments for corporations are also listed as well as related publications, multimedia products, general tips and recommendations for consumers. The master index is arranged alphabetically by name and by subject term.
