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Author: Alan D Wolfelt
Publisher: Companion Press
ISBN: 1617220345
Category : Business & Economics
Languages : en
Pages : 254
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Book Description
From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.
Author: Alan D Wolfelt
Publisher: Companion Press
ISBN: 1617220345
Category : Business & Economics
Languages : en
Pages : 254
Get Book
Book Description
From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.
Author: Alan D. Wolfelt
Publisher: Companion Press
ISBN: 1879651440
Category : Business & Economics
Languages : en
Pages : 254
Get Book
Book Description
From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.
Author: Dave Foreman
Publisher: Big Earth Publishing
ISBN: 9781555663391
Category : Fiction
Languages : en
Pages : 244
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Book Description
"The Lobo Outback Funeral Home: A Novel" by Dave Foreman, Foreword by Doug Peacock. Jack Hunter, disillusioned and burned-out on environmental activism after years as a Sierra Club lobbyist, leaves Washington, D.C. for southwestern New Mexico's Diablo National Forest. Getting caught up in the bloody consequences of his cynicism, he discovers the true cost of not taking a stand for what he loves.
Author: Alan Wolfelt
Publisher: Companion Press
ISBN: 1617222488
Category : Business & Economics
Languages : en
Pages : 128
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Book Description
Meet the Williams family. Grandma Williams has died, and her children call Night & Day Funeral Home to make arrangements. Courtesy of a Twilight-Zonesque space-time anomaly, the Williams family ends up concurrently planning and holding two funerals for Grandma—one arranged by funeral director Sam Standard and the other by funeral director Garrett Gatekeeper. How will the two funerals turn out? Will the Williams family even be able to tell the difference? Find out in this riveting—and revealing—Tale of Two Funerals...
Author: William Lynwood Montell
Publisher: University Press of Kentucky
ISBN: 0813125677
Category : History
Languages : en
Pages : 210
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Book Description
In Tales from Kentucky Funeral Homes, William Lynwood Montell has collected stories and reminiscences from funeral home directors and embalmers across the state. These accounts provide a record of the business of death as it has been practiced in Kentucky over the past fifty years. The collection ranges from tales of old-time burial practices, to stories about funeral customs unique to the African American community, to tales of premonitions, mistakes, and even humorous occurrences. Other stories involve such unusual aspects of the business as snake-handling funerals, mistaken identities, and in-home embalming. Taken together, these firsthand narratives preserve an important aspect of Kentucky social life not likely to be collected elsewhere. Most of these funeral home stories involve the recent history of Kentucky funeral practices, but some descriptive accounts go back to the era when funeral directors used horse-drawn wagons to reach secluded areas. These accounts, including stories about fainting relatives, long-winded preachers, and pallbearers falling into graves, provide significant insights into the pivotal role morticians have played in local life and culture over the years.
Author: Joshua Slocum
Publisher: Square One Publishers, Inc.
ISBN: 0942679350
Category : Family & Relationships
Languages : en
Pages : 771
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Book Description
Josh Slocum and Lisa Carlson are the two most prominent advocates of consumer rights in dealing with the death industry. Here they combine efforts to inform consumers of their rights and propose long-needed reforms. Slocum is executive director of Funeral Consumers Alliance, a national nonprofit with over 90 local affiliates nationwide. Carlson is executive director of Funeral Ethics Organization, which works with the industry to try to improve ethical standards. In addition to nationwide issues, the book covers state-by-state information needed by anybody who wishes to take charge of funeral arrangements for a loved one, with or without the help of a funeral director. More information about the book and related issues can be found at www.finalrights.org .
Author: United States. Federal Trade Commission
Publisher: DIANE Publishing
ISBN: 1428957839
Category : Funeral supplies industry
Languages : en
Pages : 49
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Book Description
Author: Thomas J. Van Kula
Publisher: Gatekeeper Press
ISBN: 1662913818
Category : Biography & Autobiography
Languages : en
Pages : 203
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Book Description
Located within the boundaries of one of the East Side of Detroit's "bluest" of blue collar neighborhoods, 9074 St. Cyril Avenue served a dual purpose - funeral home and family residence. Occupying the first floor of the impressive yellow bricked structure from 1942 until 1978 was the Van Kula Funeral Home - the second floor I called home. For over four decades I was associated with death and dying on an almost daily occurrence. Residing over a funeral home with five siblings added to the plenitude of memories - poignant, humorous and enduring. As an observer and eventual practitioner of one of the world's oldest professions, I have borne witness to human nature under the most demanding of emotional circumstances. In "DAD, CAN I BORROW THE HEARSE?" I have attempted to present a summary of events as they related to me - "The Funeral Director's Kid".
Author: Eric Layer
Publisher:
ISBN: 9781735610924
Category : Business & Economics
Languages : en
Pages : 258
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Book Description
Funeral service is dying. Cremation rates are sky-high, new competitors pop up every day, and an entire generation of funeral home owners are considering closing shop. But a thriving future is still possible. Eric Layer paints a vivid picture of what's threatening death care and everything mortuary owners need to know about how to save it.
Author: Suzanne E. Smith
Publisher: Harvard University Press
ISBN: 9780674036215
Category : Business & Economics
Languages : en
Pages : 288
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Book Description
From antebellum slavery to the twenty-first century, African American funeral directors have orchestrated funerals or “homegoing” ceremonies with dignity and pageantry. As entrepreneurs in a largely segregated trade, they were among the few black individuals in any community who were economically independent and not beholden to the local white power structure. Most important, their financial freedom gave them the ability to support the struggle for civil rights and, indeed, to serve the living as well as bury the dead. During the Jim Crow era, black funeral directors relied on racial segregation to secure their foothold in America’s capitalist marketplace. With the dawning of the civil rights age, these entrepreneurs were drawn into the movement to integrate American society, but were also uncertain how racial integration would affect their business success. From the beginning, this tension between personal gain and community service shaped the history of African American funeral directing. For African Americans, death was never simply the end of life, and funerals were not just places to mourn. In the “hush harbors” of the slave quarters, African Americans first used funerals to bury their dead and to plan a path to freedom. Similarly, throughout the long—and often violent—struggle for racial equality in the twentieth century, funeral directors aided the cause by honoring the dead while supporting the living. To Serve the Living offers a fascinating history of how African American funeral directors have been integral to the fight for freedom.
