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Author: Paul G. Cafaro
Publisher: CRC Press
ISBN: 0429662998
Category : Business & Economics
Languages : en
Pages : 145
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Book Description
Freedom Within a Framework: Hearing the Voice of the Customer on the Factory Floor (978-0-367-08577-3, K406714) Shelving Guide: Business and Management/Customer Satisfaction/Quality This book shows you how to harmonize three business functions to address customer needs by using a novel approach that combines Design for Six Sigma (DFSS) and Continuous Improvement tools. The DFSS tool used is the Quality Function Deployment (QFD) process, which is also known as the House of Quality (HOQ). Although these are techniques reserved for the design of new products, the book illustrates how the HOQ helps translate exactly what customers specifically find important about your products. In addition, if customers are experiencing issues with that product, it helps map those issues and prioritizes the Critical to Quality (CTQ) parameters. Because the HOQs tie the Voice of the Customer to CTQs, it continues to connect to the product design and ends with manufacturing process variables. This linkage makes this idea and approach unique. Stopping there may show that there is linkage between the customer and manufacturing process variables, but moving ahead, we must also connect the functions within the business that provides the product. The book helps define the key business function as three large business functions that must work as one cohesive and unified team. These functions are: commercial (sales and marketing), R&D (product properties and services), and operations (product quality). Connecting these functions involves many colleagues, and a very effective communication process among the three is vital for the success of the product and customer satisfaction. Understanding the voice of the customer is paramount—not doing so could lead to product performance issues and loss of market share. In addition, repeated customer dissatisfaction permeates internal workplace culture—employees begin to feel that they are producing products disconnected from end users’ needs and wants.
Author: Paul G. Cafaro
Publisher: CRC Press
ISBN: 0429662998
Category : Business & Economics
Languages : en
Pages : 145
Get Book
Book Description
Freedom Within a Framework: Hearing the Voice of the Customer on the Factory Floor (978-0-367-08577-3, K406714) Shelving Guide: Business and Management/Customer Satisfaction/Quality This book shows you how to harmonize three business functions to address customer needs by using a novel approach that combines Design for Six Sigma (DFSS) and Continuous Improvement tools. The DFSS tool used is the Quality Function Deployment (QFD) process, which is also known as the House of Quality (HOQ). Although these are techniques reserved for the design of new products, the book illustrates how the HOQ helps translate exactly what customers specifically find important about your products. In addition, if customers are experiencing issues with that product, it helps map those issues and prioritizes the Critical to Quality (CTQ) parameters. Because the HOQs tie the Voice of the Customer to CTQs, it continues to connect to the product design and ends with manufacturing process variables. This linkage makes this idea and approach unique. Stopping there may show that there is linkage between the customer and manufacturing process variables, but moving ahead, we must also connect the functions within the business that provides the product. The book helps define the key business function as three large business functions that must work as one cohesive and unified team. These functions are: commercial (sales and marketing), R&D (product properties and services), and operations (product quality). Connecting these functions involves many colleagues, and a very effective communication process among the three is vital for the success of the product and customer satisfaction. Understanding the voice of the customer is paramount—not doing so could lead to product performance issues and loss of market share. In addition, repeated customer dissatisfaction permeates internal workplace culture—employees begin to feel that they are producing products disconnected from end users’ needs and wants.
Author: M. Pohlenz
Publisher: Springer Science & Business Media
ISBN: 9789027700094
Category : History
Languages : en
Pages : 222
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Book Description
Author: David Bidney
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3112319370
Category : Language Arts & Disciplines
Languages : en
Pages : 296
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Book Description
No detailed description available for "The Concept of Freedom in Anthropology".
Author: Charles Leslie Glenn
Publisher: Cato Institute
ISBN: 9781882577200
Category : Education
Languages : en
Pages : 380
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Book Description
The story of the Communist takeover of education and the
Author: Tuomo Tiisala
Publisher: Taylor & Francis
ISBN: 1040048471
Category : Philosophy
Languages : en
Pages : 153
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Book Description
This book argues that the received view of the distinction between freedom and power must be rejected because it rests on an untenable account of the discursive cognition that endows individuals with the capacity for autonomy and self-governed rationality. In liberal and Kantian approaches alike, the autonomous subject is a self-standing starting point whose freedom is constrained by relations of power only contingently because they are external to the subject’s constitution. Thus, the received view defines the distinction between freedom and power as a dichotomy. Michel Foucault is arguably the most important critic of that dichotomy. However, it is widely agreed that Foucault falls short of justifying the alternative view he develops, where power and freedom are essentially entangled instead. The book fills out the gap by investigating the social preconditions of discursive cognition. Drawing on pragmatist-inferentialist resources from the philosophy of language (Wittgenstein, Sellars, and Brandom), it presents a new interpretation of Foucault’s philosophy that is unified by his overlooked idea of “the archaeology of knowledge.” As a result, the book not only explains why and how power and freedom must be entangled but also what it means ethically to pursue and gain autonomy with respect to one’s own understanding. Power and Freedom in the Space of Reasons will appeal to scholars and advanced students working in social and political philosophy, critical theory, ethics, philosophy of language, and the history of 20th-century philosophy.
Author: Reed Hastings
Publisher: Penguin
ISBN: 1984877879
Category : Business & Economics
Languages : en
Pages : 371
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Book Description
The New York Times bestseller Shortlisted for the 2020 Financial Times & McKinsey Business Book of the Year Netflix cofounder Reed Hastings reveals for the first time the unorthodox culture behind one of the world's most innovative, imaginative, and successful companies There has never before been a company like Netflix. It has led nothing short of a revolution in the entertainment industries, generating billions of dollars in annual revenue while capturing the imaginations of hundreds of millions of people in over 190 countries. But to reach these great heights, Netflix, which launched in 1998 as an online DVD rental service, has had to reinvent itself over and over again. This type of unprecedented flexibility would have been impossible without the counterintuitive and radical management principles that cofounder Reed Hastings established from the very beginning. Hastings rejected the conventional wisdom under which other companies operate and defied tradition to instead build a culture focused on freedom and responsibility, one that has allowed Netflix to adapt and innovate as the needs of its members and the world have simultaneously transformed. Hastings set new standards, valuing people over process, emphasizing innovation over efficiency, and giving employees context, not controls. At Netflix, there are no vacation or expense policies. At Netflix, adequate performance gets a generous severance, and hard work is irrelevant. At Netflix, you don’t try to please your boss, you give candid feedback instead. At Netflix, employees don’t need approval, and the company pays top of market. When Hastings and his team first devised these unorthodox principles, the implications were unknown and untested. But in just a short period, their methods led to unparalleled speed and boldness, as Netflix quickly became one of the most loved brands in the world. Here for the first time, Hastings and Erin Meyer, bestselling author of The Culture Map and one of the world’s most influential business thinkers, dive deep into the controversial ideologies at the heart of the Netflix psyche, which have generated results that are the envy of the business world. Drawing on hundreds of interviews with current and past Netflix employees from around the globe and never-before-told stories of trial and error from Hastings’s own career, No Rules Rules is the fascinating and untold account of the philosophy behind one of the world’s most innovative, imaginative, and successful companies.
Author: Carl Patrick Burrowes
Publisher: Africa World Press
ISBN: 9781592212941
Category : Freedom of the press
Languages : en
Pages : 332
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Book Description
This book tells the rich and often heroic story of the press in Liberia. Early newspapers were infused with a broad race consciousness which gave way to a specific nationalism at the turn of the last century. Initially, newspapers featured biting social commentary and enjoyed wide latitude to criticise officials, but restrictions were soon applied. Exploring the uses and abuses of power, the author demonstrates that the experience of Liberia provides a sobering corrective to the current euphoria regarding the effects of globalisation.
Author: Alex Deagon
Publisher: Bloomsbury Publishing
ISBN: 1509950656
Category : Law
Languages : en
Pages : 279
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Book Description
This book engages in a theological critique of the legal frameworks and theoretical approaches of Australia, the US and England to create a peaceful coexistence of difference which supports both religious freedom and equality. It develops a new framework for reconciling religious freedom and discrimination in Western liberal democracies and presents a unique approach to practically supporting both religious freedom and equality as fundamentally important objectives which promote more compassionate and cohesive communities. The book applies the idea of peaceful coexistence of difference by assuming the dignity and goodwill of different people and perspectives, and proceeds upon shared virtues such as love which are affirmed by all.
Author: James Ciment
Publisher: Routledge
ISBN: 1317459717
Category : Business & Economics
Languages : en
Pages : 2056
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Book Description
More than 150 key social issues confronting the United States today are covered in this eight-volume set: from abortion and adoption to capital punishment and corporate crime; from obesity and organized crime to sweatshops and xenophobia.
Author: Filippo Santoni de Sio
Publisher: Taylor & Francis
ISBN: 1040013651
Category : Philosophy
Languages : en
Pages : 278
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Book Description
This book claims that artificial intelligence (AI) may affect our freedom at work, in our daily life, and in the political sphere. The author provides a philosophical framework to help make sense of and govern the ethical and political impact of AI in these domains. AI presents great opportunities and risks, raising the question of how to reap its potential benefits without endangering basic human and societal values. The author identifies three major risks for human freedom. First, AI offers employers new forms of control of the workforce, opening the door to new forms of domination and exploitation. Second, it may reduce our capacity to remain in control of and responsible for our decisions and actions, thereby affecting our free will and moral responsibility. Third, it may increase the power of governments and tech companies to steer the political debate, thereby affecting the possibility of a free and inclusive political participation. The author claims that it is still possible to promote human freedom in our interactions with AI. This requires designing AI systems that help promote workers’ freedom, strengthen human control and responsibility, and foster a free, active, and inclusive democratic participation. Human Freedom in the Age of AI will be of interest to scholars and graduate students working on the ethics of technology, philosophy of technology, political philosophy, design, and artificial intelligence.
