Service Science PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Service Science PDF full book. Access full book title Service Science by Robin G. Qiu. Download full books in PDF and EPUB format.
Author: Robin G. Qiu
Publisher:
ISBN: 9781118551820
Category : Electronic books
Languages : en
Pages : 304
Get Book
Book Description
"As a reference and or self-study for academics, professionals, and researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics; as a textbook for MBA students interested in understanding service management; appropriate as a textbook for upper-level undergraduate and graduate students"--
Author: Robin G. Qiu
Publisher:
ISBN: 9781118551820
Category : Electronic books
Languages : en
Pages : 304
Get Book
Book Description
"As a reference and or self-study for academics, professionals, and researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics; as a textbook for MBA students interested in understanding service management; appropriate as a textbook for upper-level undergraduate and graduate students"--
Author: Rick Sturm
Publisher: Sams Publishing
ISBN:
Category : Business & Economics
Languages : en
Pages : 292
Get Book
Book Description
This text enables IT managers to create a detailed and practical SLM strategy and shows them how to implement it in their organizations.
Author: Jr. Harry Katzan
Publisher: iUniverse
ISBN: 1440106533
Category : Business & Economics
Languages : en
Pages : 222
Get Book
Book Description
Most of us are users and providers of services. In spit of the predominance of services in modern society, we actually know very little about them -- no best practices, no principles, no theories. This book provides information on services for people in business, governement, and education. If you want to have the competitive edge in your personal and professional life, then it's imperative to understand service science. Service in itself can be described as a client/provider interaction that creates and captures value, while a service system is defi ned as a structure of people and technology that adapts to the changing value of knowledge in the system. Combined, these two concepts form service science. Harry Katzan, managing editor of the prestigious Journal of Service Science and professor at a local university, takes a closer look at this newly emerging scientifi c fi eld for academics and practitioners alike in Service Science. With an easy-to-understand format, Katzan, offers a comprehensive introduction to service science for people in business, education, and government. Useful as a textbook and a professional guide, this innovative study contains eight chapters that each end with a comprehensive summary, a list of key words, questions, and additional selected readings. In addition, Harry Katzan, Jr. provides concrete examples and in-depth discussion on such timely topics as: Service concepts Service systems Information services Service management Service business Service technology Service science has been touted as the up-and-coming discipline for the twenty-fi rst century. Learn more about this exciting fi eld and change how you think and perceive your world with Service Science
Author: Paul P. Maglio
Publisher: Springer Science & Business Media
ISBN: 1441916288
Category : Business & Economics
Languages : en
Pages : 758
Get Book
Book Description
As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems. Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field. Incorporating work by scholars from across the spectrum of service research, the volume presents multidisciplinary perspectives on the nature and theory of service, on current research and practice in design, operations, delivery, and innovation of service, and on future opportunities and potential of service research. Handbook of Service Science provides a comprehensive reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.
Author: Jorge Cardoso
Publisher: Springer
ISBN: 3319231952
Category : Computers
Languages : en
Pages : 362
Get Book
Book Description
This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management. Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace. For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.
Author: Paul P. Maglio
Publisher: Springer
ISBN: 3319985124
Category : Business & Economics
Languages : en
Pages : 845
Get Book
Book Description
The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science, as well as established researchers who are adapting their frames for the modern service context. The first Handbook of Service Science marked the emergence of Service Science when disciplinary studies of business-to-customer service systems intertwined to meet the needs of a new era of business-to-business and global service ecosystems. Today, the evolving discipline of Service Science involves advanced technologies, such as smartphones, cloud, social platforms, big data analytics, and artificial intelligence. These technologies are reshaping the service landscape, transforming both business models and public policy, ranging from retail and hospitality to transportation and communications. By looking through the eyes of today’s new Service Scientists, it is anticipated that value and grand challenges will emerge from the integration of theories, methods, and techniques brought together in the first volume, but which are now rooted more deeply in service-dominant logic and systems thinking in this second volume. The handbook is divided into four parts: 1) Service Experience--On the Human-centered Nature of Service; 2) Service Systems–On the Nature of Service Interactions; 3) Service Ecosystems–On the Broad Context of Service; 4) Challenges–On Rethinking the Theory and Foundations of Service Science. The chapters add clarity on how to identify, enable, and measure service, thus allowing for new ideas and connections made to physics, design, computer science, and data science and analytics for advancing service innovation and the welfare of society. Handbook of Service Science, Volume II offers a thorough reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.
Author: Bernard J. Nebel
Publisher:
ISBN: 9781432706104
Category : Education
Languages : en
Pages : 0
Get Book
Book Description
This is The most comprehensive science curriculum for beginning learners that you will find anywhere * Here are 41 lesson plans that cover all major areas of science. * Lessons are laid out as stepping stones that build knowledge and understanding logically and systematically. * Child-centered, hands-on activities at the core of all lessons bring children to observe, think, and reason. * Interest is maintained and learning is solidified by constantly connecting lessons with children's real-world experience * Skills of inquiry become habits of mind as they are used throughout. * Lessons integrate reading, writing, geography, and other subjects. * Standards, including developing a broader, supportive community of science learners come about as natural by-products of learning science in an organized way. Particular background or experience is not required. Instructions include guiding students to question, observe, think, interpret, and draw rational conclusions in addition to performing the activity. Teachers can learn along with their students and be exceptional role models in doing so. Need for special materials is minimized. Personal, on line, support is available free of charge (see front matter).
Author: Timothy P. Melchert
Publisher: Academic Press
ISBN: 0128164263
Category : Psychology
Languages : en
Pages : 318
Get Book
Book Description
Foundations of Health Service Psychology 2e describes a comprehensive science-based approach to the clinical practice of psychology. It systematically applies scientific advances in understanding human psychology to updating the conceptual frameworks used for education, practice, and research in health service psychology. This new edition includes significant elaboration on recent research. Neural and behavioral science research regarding many aspects of cognition, emotion, and behavior has strengthened substantially over the past decade as has the role of evolutionary theory for understanding why humans are "designed” the way we are. The movement toward integrated primary care has also advanced considerably. These and other topics are updated significantly in this new edition. The new edition is also reorganized to streamline the presentation. Presents a unified conceptual framework for health service psychology Overviews the whole treatment process from a biopsychosocial approach, from intake through outcomes assessment Includes major advances in both the science and practice of psychology Avoids highly technical language so that students and practitioners from across the field can easily follow the discussion
Author: Benjamin Schneider
Publisher: SAGE
ISBN: 9780761921479
Category : Business & Economics
Languages : en
Pages : 204
Get Book
Book Description
The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. Scholars and researchers in a number of disciplines, including marketing, human resources I/O psychology, sociology, and consumer behavior, have all made substantial contributions to understanding what service is, how service and service delivery quality are experienced by customers, and the role of employees and their organizations in service delivery. Service Quality: Research Perspectives presents a comprehensive overview and analysis of the field and its research, including its growth, emerging trends, and debates
Author: Robin G. Qiu
Publisher: John Wiley & Sons
ISBN: 1118551850
Category : Technology & Engineering
Languages : en
Pages : 336
Get Book
Book Description
Features coverage of the service systems lifecycle, includingservice marketing, engineering, delivery, quality control,management, and sustainment Featuring an innovative and holistic approach, ServiceScience: The Foundations of Service Engineering and Managementprovides a new perspective of service research and practice. Thebook presents a practical approach to the service systems lifecycleframework, which aids in understanding and capturing market trends;analyzing the design and engineering of service products anddelivery networks; executing service operations; and controllingand managing the service lifecycles for competitive advantage. Utilizing a combined theoretical and practical approach todiscuss service science, Service Science: The Foundations ofService Engineering and Management also features: Case studies to illustrate how the presented theories anddesign principles are applied in practice to the definitions offundamental service laws, including service interaction andsocio-technical natures Computational thinking and system modeling suchas abstraction, digitalization, holistic perspectives, andanalytics Plentiful examples of service organizations such as automobileafter-sale services, global project management networks, andexpress delivery services An interdisciplinary emphasis that includes integratedapproaches from the fields of mathematics, engineering, industrialengineering, business, operations research, and managementscience A detailed analysis of the key concepts and body of knowledgefor readers to master the foundations of service management Service Science: The Foundations of Service Engineering andManagement is an ideal reference for practitioners in thecontemporary service engineering and management field as well asresearchers in applied mathematics, statistics, business/managementscience, operations research, industrial engineering, andeconomics. The book is also appropriate as a text forupper-undergraduate and graduate-level courses in industrialengineering, operations research, and management science as well asMBA students studying service management.
