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Author: Phillip Faris
Publisher: Human Resource Development
ISBN: 0874252253
Category : Business & Economics
Languages : en
Pages : 416
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Book Description
Novice and experienced salespeople alike will benefit from these activities which focus on strengthening essential selling skills. The ready-to-use, reproducible activities offer practice in closing a sale, developing new business, resolving customer objections, managing sales relationships, and more.
Author: Phillip Faris
Publisher: Human Resource Development
ISBN: 0874252253
Category : Business & Economics
Languages : en
Pages : 416
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Book Description
Novice and experienced salespeople alike will benefit from these activities which focus on strengthening essential selling skills. The ready-to-use, reproducible activities offer practice in closing a sale, developing new business, resolving customer objections, managing sales relationships, and more.
Author: Phillip Faris
Publisher:
ISBN: 9788180520075
Category : Sales personnel
Languages : en
Pages : 376
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Book Description
Author: Jonamay Lambert
Publisher: Amacom
ISBN: 9780814415368
Category : Business & Economics
Languages : en
Pages : 323
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Book Description
The Diversity Training Activity Book addresses such fundamental issues as change, communication, gender at work, and conflict resolution. Filled with activities, role playing exercises, sample icebreakers, and case studies, this book will help all employees create a more harmonious, open workplace no matter what their cultural background.
Author: Darryl S. Doane
Publisher: Human Resource Development
ISBN: 9780874257373
Category : Customer services
Languages : en
Pages : 274
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Book Description
Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.
Author: Jacqueline Stewart
Publisher: Human Resource Development
ISBN: 9780874252415
Category : Business & Economics
Languages : en
Pages : 292
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Book Description
Each of these fun and easy-to-use employee activities focuses on a different aspect of employee engagement and can be completed in 30-45 minutes. Each activity includes the purpose, description, time guidelines, resources, presentation instructions, debriefing guidelines and handouts.
Author: Peggy Carlaw
Publisher: Tata McGraw-Hill Education
ISBN: 9780070589650
Category : Sales personnel
Languages : en
Pages : 0
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Book Description
The Big Book of Sales games contains dozens of creative activities that teach basic selling skills, and help motivate salespeople. Designed for individual salespeople, sales managers, sales team leaders, and trainers, the book is full of fun, engaging games that make it easy to practice skills like active listening, handling objections, preparing for a sales call, etc. Each activity comes in two formats, one for the individual salesperson, the other for use in a sales team meeting. Sales team leaders and sales managers can use the games to add a light-hearted training component to a regular team meeting. Trainers can use the activities to liven up sales training meeting. Trainers can use the activities to liven up sales training programs. Most games take just 5-20 minutes and include reproducible participant handouts and worksheets, to keep the leader's job simple, and preparation time to a minimum.
Author: Dan Seidman
Publisher: John Wiley & Sons
ISBN: 1118160568
Category : Business & Economics
Languages : en
Pages : 415
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Book Description
The Ultimate Guide to Sales Training is the go-to reference for sales managers, sales trainers, sales coaches, and sales consultants who want to increase a sales force's productivity by using these proven techniques: Building Mental Flexibility Anchoring Concepts for Easy Recall Encouraging Behavioral Change Covering a wide range of topics, The Ultimate Guide to Sales Training shows how to develop a selling system, prospect effectively, and qualify and disqualify prospects. The book also covers information on using power questioning techniques, handling objections, and includes solution selling guidelines and ideas for creating and delivering potent presentation practices. In addition, the author covers such hot topics as managing reps attitudes and how to close the sale. He also includes suggestions for overcoming buyer resistance and making change occur as well as getting beyond barriers that block decision-makers, and much, much more. Praise for The Ultimate Sales Training Handbook "This book should be on the desk of every sales manager and sales trainer. Dan Seidman created a treasure chest of ideas, concepts, skills-sets and motivation tools that are ready to be converted into cash." —Gerhard Gschwandtner, founder and publisher, Selling Power Magazine "Sales professionals throughout the world will discover performance improvement through this training encyclopedia. Dan Seidman is helping make sales training a major strategic driver for all organizations." —Tony Bingham, president and CEO, ASTD "Each chapter just might be the one piece that plugs the gap in your team's performance. Dan is truly earning the title Trainer to the World's Sales Trainers." —Willis Turner, CAE CSE, president and CEO, of Sales & Marketing Executives International
Author: Roy Bailey
Publisher: Human Resource Development
ISBN: 1599963566
Category : Business & Economics
Languages : en
Pages : 324
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Book Description
Activities cover Understanding stress Types of stress Stress and performance Sources of stress Managing stress Training Objectives Identify the various forms of stress Decide which types of people may be susceptible to stress Examine the different sources of stress and the impact on people and their performance Examine the kinds of coping strategies that individuals and groups use and how these strategies affect performance
Author: Wendy Denham
Publisher: Human Resource Development
ISBN: 1599968819
Category : Business & Economics
Languages : en
Pages : 309
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Book Description
50 Activities for Performance Appraisal Training. Quick exercises that get results in just minutes. By Wendy Denham and Jane Jestico. Teaching employees how to deliver effective performance appraisals will pay big dividends in your organization. But, too often, employees perceive the training as uninteresting OCo even boring. HereOCOs a terrific resource full of hands-on exercises that will make training in this vital area enjoyable and extremely motivating. Every employee OCo regardless of how experienced they are in appraisals OCo will be stimulated by learning how to question, listen, be objective, give feedback, communicate and manage the process. Each activity is ready-to-use and includes a description, when to use it, objectives, materials and time required, and methods. Each activity takes under 60 minutes or so to complete. Need to find a specific activity quickly? No problem. The activities are categorized into two groups OCo the skills and the process OCo so they are easy to select. All handouts are numbered using the same number as the activity. And some youOCOll want to make into transparencies for use with an overhead projector. Whether youOCOre a new or experienced trainer, youOCOll find all the support you need to lead the activities, adapt them to your own training style and give performance appraisal training the priority it deserves. Sample activities: Actions Speak Louder; Confirm It in Writing; Do You Really Mean That?; Just Stick to the Facts; Praise versus Criticism; What Do You Think?; Where Do We Go from Here?. 308 pp"
Author: Ira Asherman
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0814431909
Category : Business & Economics
Languages : en
Pages : 369
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Book Description
Serious activities for teaching the art of negotiation.
