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Author: Nawal K. Taneja
Publisher: Routledge
ISBN: 1351936972
Category : Transportation
Languages : en
Pages : 210
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Book Description
Fasten Your Seatbelt: The Passenger is Flying the Plane is the fourth in a series written at the encouragement of practitioners in the global airline industry. Core customers are beginning to seize control of the direction of the industry from airline management. Customers are doing so due to deep dissatisfaction with what is being offered by traditional carriers across all areas, including network, product, price, customer service and the distribution system. New airlines have clearly focused business designs with the discipline to reject non-valued products or services. In the US, new airlines score higher in customer satisfaction, offering lower fares and making larger operating profits. This book is about customer behaviour and how to address it. It provides detailed but easy-to-read practical discussion of the changes required on the part of airline management not only to think boldly, but also to execute courageously and relentlessly, ground-breaking strategies to fly ahead of their customers. As with previous books written by Nawal Taneja, the primary audience continues to be senior level practitioners within the global airline industry - in both traditional carrier and low complexity carrier segments. The approach is impartial, candid and pragmatic, based on what is happening in the actual market place rather than theoretical business models.
Author: Nawal K. Taneja
Publisher: Routledge
ISBN: 1351936972
Category : Transportation
Languages : en
Pages : 210
Get Book Here
Book Description
Fasten Your Seatbelt: The Passenger is Flying the Plane is the fourth in a series written at the encouragement of practitioners in the global airline industry. Core customers are beginning to seize control of the direction of the industry from airline management. Customers are doing so due to deep dissatisfaction with what is being offered by traditional carriers across all areas, including network, product, price, customer service and the distribution system. New airlines have clearly focused business designs with the discipline to reject non-valued products or services. In the US, new airlines score higher in customer satisfaction, offering lower fares and making larger operating profits. This book is about customer behaviour and how to address it. It provides detailed but easy-to-read practical discussion of the changes required on the part of airline management not only to think boldly, but also to execute courageously and relentlessly, ground-breaking strategies to fly ahead of their customers. As with previous books written by Nawal Taneja, the primary audience continues to be senior level practitioners within the global airline industry - in both traditional carrier and low complexity carrier segments. The approach is impartial, candid and pragmatic, based on what is happening in the actual market place rather than theoretical business models.
Author:
Publisher:
ISBN:
Category : Aircraft accidents
Languages : en
Pages : 578
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Book Description
Author: United States. National Transportation Safety Board
Publisher:
ISBN:
Category : Aircraft accidents
Languages : en
Pages : 18
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Book Description
Author: Stephen J. Page
Publisher: Routledge
ISBN: 1317665929
Category : Business & Economics
Languages : en
Pages : 488
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Book Description
One of the leading texts in the field, Tourism Management is the ideal introduction to the fundamentals of tourism as you study for a degree, diploma or single module in the subject. It is written in an engaging style that assumes no prior knowledge of tourism and builds up your understanding as you progress through this wide ranging global review of the principles of managing tourism. It traces the evolution and future development of tourism and the challenges facing tourism managers in this fast growing sector of the world economy. This book is highly illustrated with diagrams and colour images, and contains short case studies of contemporary themes of interest, as well as new data and statistics. This fifth edition has been revised and updated to include: new content on: sports, festivals and event tourism, social media impacts on tourism and the effects of the global economic downturn on tourism, as well as emerging themes in tourism such as slow travel, dark tourism, volunteer tourism and medical tourism updated case studies on BRIC markets and new case studies from the Middle East and Asia enhanced tourism and sustainable development coverage, which runs throughout the book as a major theme, highlighting the challenge of climate change and future tourism growth transport section with more international perspectives from China and South America an updated companion website with: additional case studies, quizzes, PPTs, further reading, web reading and video links, and longer reflective case study per chapter to aid both teaching and learning.
Author: Betty N Thesky
Publisher: Rowman & Littlefield
ISBN: 160639018X
Category : Humor
Languages : en
Pages : 123
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Book Description
"Betty in the Sky with a Suitcase" is a wildly popular podcast about airline travel by real life flight attendant Betty, who shares funny stories from pilots, flight controllers, ground crew, passengers, and fellow flight attendants and is listened to by hundreds of thousands of Betty fans around the world. Now, by popular demand, here is the best of Betty in a book. It's a wonderful way to be entertained in the airport, on a plane, at home, and anywhere you want a good laugh!
Author: Gbadamosi, Ayantunji
Publisher: IGI Global
ISBN: 1522502831
Category : Business & Economics
Languages : en
Pages : 594
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Book Description
Having a grasp on what appeals to consumers and how consumers are making purchasing decisions is essential to the success of any organization that thrives by offering a product or service. Despite the importance of consumer knowledge and understanding, research-based insight into the buying patterns and consumption habits of individuals in emerging nations remains limited. The Handbook of Research on Consumerism and Buying Behavior in Developing Nations takes a critical look at the often overlooked opportunities available for driving consumer demand and interest in developing countries. Emphasizing the power of the consumer market in emerging economies and their overall role in the global market system, this edited volume features research-based perspectives on consumer perception, behavior, and relationship management across industries. This timely publication is an essential resource for marketing professionals, consumer researchers, international business strategists, scholars, and graduate-level students.
Author: Dr Andreas Papatheodorou
Publisher: Ashgate Publishing, Ltd.
ISBN: 1409485749
Category : Business & Economics
Languages : en
Pages : 416
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Book Description
This book deals exclusively with issues related to the relationship between aviation and leisure travel. It does this with an analysis of the theoretical concepts relevant to the subject area combined with a detailed investigation of current practice within the aviation and tourism industries. Each chapter is illustrated with case study material that will reinforce the understanding of the issues that are being examined.
Author: Dr Triant G Flouris
Publisher: Ashgate Publishing, Ltd.
ISBN: 1409463052
Category : Technology & Engineering
Languages : en
Pages : 216
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Book Description
Designing and Executing Strategy in Aviation Management is designed to provide an intensely practical guide to this critically important topic. Comprehensive in coverage and easy-to-read in style, it allows both professionals and students to understand the principles and practicalities of crafting and executing business strategies with an aviation context. The result is a comprehensive and multifaceted teaching/learning package, which includes applied case studies on a wide range of airlines and aviation businesses, setting out how these organizations deal with strategy formulation and implementation in critical areas. Topics covered include: corporate strategy, generic strategy, competitive strategy, internal and external environment assessment, mergers, alliances, safety and security. Written directly for both aviation professionals and student courses in aviation strategy, aviation management and aviation operations, it will also be of great interest to aviation professionals in a variety of different fields, including airlines, corporate aviation, consultancy, etc., as well as academics within the field of aviation and those within the field of strategy and management science.
Author: David Borgenicht
Publisher: Chronicle Books
ISBN: 1452108285
Category : Humor
Languages : en
Pages : 277
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Book Description
With over 9 million copies sold worldwide, the Worst-Case Scenario series has been preparing readers for dangers of all kinds for more than a decade. This handsome large-format hardcover compendium is truly the ultimate guide for handling life's inevitable Worst-Case Scenarios, collecting—for the first time—hundreds of the best and most crucial scenarios from across the entire 26-book series, along with dozens of all-new and expanded scenarios, charts, and expert tips. Topical, tabloid-style pages explore more than 100 subjects, from storms to stampedes to technology failures and beyond, with special sections highlighting critical information on starting fires, animal encounters, emergency signals, "Can I eat that?" questions, and more. Packed with expert advice and sturdy enough to stop a tiger bite, this gifty tome will keep longtime fans and new initiates safe and entertained in equal measure.
Author: Valerie Lester
Publisher:
ISBN:
Category : Transportation
Languages : en
Pages : 312
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Book Description
Fasten Your Seat Belts! is the first history of an airline to be told from the view point of its cabin crew. Through hundreds of interviews, Valerie Lester has encouraged Pan Am's flight attendants to recount their personal dramatic, tragic, comic & heroic stories, many of which deserve to take an honored place in the annals of air transport history. She includes accounts of the heroic deeds of the cabin crews in such incidents as the 1947 crash in the Syrian desert; the terrorism in Cairo & Rome; the last flight from Saigon; the holocaust at Tenerife; & the siege at Karachi. There are tales of the first stewards & their experiences during World War II; Pan Am's brave & resourceful first stewardesses; the first round-the-world flights (both planned & unplanned); the White House Press charters; the advent of jets--& of bigger jets; Desert Storm; & Pan Am's final, heart-rendering flight. Until now, the important role that flight attendants have played in the history of civil aviation has been poorly served. Here, at last, is a book that redresses the balance.
