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Author: John V. Thill
Publisher: Prentice Hall
ISBN: 9780132719049
Category : Business communication
Languages : en
Pages : 0
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Book Description
Resource added for the Business Management program 101023.
Author: John V. Thill
Publisher: Prentice Hall
ISBN: 9780132719049
Category : Business communication
Languages : en
Pages : 0
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Book Description
Resource added for the Business Management program 101023.
Author: Kelly M. Quintanilla
Publisher: SAGE Publications
ISBN: 150636957X
Category : Language Arts & Disciplines
Languages : en
Pages : 561
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Book Description
Recipient of the 2020 Textbook Excellence Award from the Textbook & Academic Authors Association (TAA) Business and Professional Communication provides students with the knowledge and skills they need to move from interview candidate, to team member, to leader. Accessible coverage of new communication technology and social media prepares students to communicate effectively in real world settings. With an emphasis on building skills for business writing and professional presentations, this text empowers students to successfully handle important work-related activities, including job interviewing, working in team, strategically utilizing visual aids, and providing feedback to supervisors.
Author: Courtland L. Bovee
Publisher: Pearson Education India
ISBN: 9332585792
Category :
Languages : en
Pages : 794
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Book Description
The Ever-Changing Mold of Modern Business Communication.Business Communication Today continually demonstrates the inherent connection between recent technological developments and modern business practices.
Author: Courtland L. Bovée
Publisher: Prentice Hall
ISBN: 9780131870475
Category : Business
Languages : en
Pages : 0
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Book Description
KEY BENEFIT: With its real-life examples and cases, and its lively, conversational writing style, Bovee/Thill/Mescon brings concepts to life and prepares students for obtaining and pursuing satisfying business careers. KEY TOPICS: Bovee/Thill/Mescon weaves a four-part pedagogical tool through out each chapter. It starts with Orient, which outlines what is going to be covered in the chapter and then connects these topics with a "role-model" business professional. Next is Explore, which looks at the skills that their "role-model" used in order to be successful. Third is Confirm, which revisits what they have learned in the chapter. And, finally, Apply allows students to use the skills they have learned in the chapter. MARKET: For introductory level business students.
Author: Ralph Tench
Publisher: Springer
ISBN: 3319488600
Category : Business & Economics
Languages : en
Pages : 238
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Book Description
Exploring the implications of 10 years of data from more than 21,000 communication professionals across Europe, combined with case studies and interviews with senior communication directors from top European companies and organisations, this book provides an insight into how to build, develop and lead excellent communication. It presents a culmination of research and best practice models, covering strategic communication, the impact on reputation, crisis, mediatisation, organisational culture, new digital, social and mobile media as well as the development of professionalisation. Providing clear guidance on the difference between normal and excellent communications departments, the book shows readers how communication can effectively influence and support the organisation and positively fit within the business strategy of today’s global and changing markets. The study behind this book, the European Communication Monitor, is known as the most comprehensive provider of reliable data in the communication field worldwide.
Author: John V. Thill
Publisher: Pearson Education Canada
ISBN: 0133152987
Category : Business & Economics
Languages : en
Pages : 640
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Book Description
Note: If you are purchasing an electronic version, MyBCommLab does not come automatically packaged with it. To purchase MyBCommLab, please visit www.MyBCommLab.ca or you can purchase a package of the physical text and MyBCommLab by searching for ISBN 10: 0133254062 / ISBN 13: 9780133254068. Excellence in Business Communication has long provided instructors and students with the most current communication strategies and practices used in today's workplace. The new edition combines the strong writing skills direction that this text is known for, with important revisions that focus on social media and technology in business. The text offers a set of tools that simplifies teaching, promotes active learning, and stimulates critical thinking. These components work together to provide seamless coverage of vital knowledge, helping students to understand the concepts behind effective communication while they develop and refine their own skills to meet employer expectations.
Author: Dennis Snow
Publisher: John Wiley & Sons
ISBN: 0470503807
Category : Business & Economics
Languages : en
Pages : 261
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Book Description
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
Author: Karen Collins
Publisher: Ingram
ISBN: 9781936126200
Category : Business
Languages : en
Pages : 408
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Book Description
Author: Mary Ellen Guffey
Publisher: South Western Educational Publishing
ISBN: 9780324233643
Category : Business communication
Languages : en
Pages : 0
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Book Description
This text-workbook is a streamlined, no-nonsense approach to business communication. It takes a three-in-one approach: (1) text, (2) practical workbook, and (3) self-teaching grammar/mechanics handbook. The chapters reinforce basic writing skills, then apply these skills to a variety of memos, letters, reports, and resumes. This new edition features increased coverage of contemporary business communication issues including oral communication, electronic forms of communication, diversity and ethics.
Author: Scott McLean
Publisher:
ISBN: 9781936126118
Category : Business communication
Languages : en
Pages : 408
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Book Description
