Enjoy your Stay. English for Hotel Staff. Con CD Audio PDF Download
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Author: Jane Random
Publisher: HOEPLI EDITORE
ISBN: 9788820335847
Category : Business & Economics
Languages : en
Pages : 148
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Book Description
Author: Jane Random
Publisher: HOEPLI EDITORE
ISBN: 9788820335847
Category : Business & Economics
Languages : en
Pages : 148
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Book Description
Author: Gajanan Shirke
Publisher: Notion Press and shroff publishiners
ISBN:
Category : Bibles
Languages : en
Pages : 88
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Book Description
Communication is the core elements of hospitality industry. Understanding of performance expectations are keys to the achievement of tourist satisfaction. Good oral and written communication skills are the most important skills to hospitality practitioners at different position levels. Good English communication during the study will add value to students' education. In the tourism industry supply and demand side must communicate perfectly in order to ensure quality and needed performance standards. Both practicing oral communication and written communication are rated high. Tourism and Hotel education program is a part of the wide tourism industries. Tourism is a creative industry which develop and sell products based on creative labor. Based on the reason above, the students of Tourism and Hotel Industry need an effective way and teaching media to help them achieve their career in Tourism and Hotel Industry.
Author: Francis O'Hara
Publisher: Cambridge University Press
ISBN: 9780521776882
Category : Foreign Language Study
Languages : en
Pages : 66
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Book Description
This fifteen-unit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work. A Student's Book and Audio CD are also available.
Author: Mike Seymour
Publisher: Collins
ISBN: 9780007462995
Category : English language
Languages : en
Pages : 0
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Book Description
24 compact units cover a wide range of practical scenarios, such as meeting and greeting guests, taking orders at breakfast and at the bar, handling guest complaints and dealing with guest requests. 4-page unit includes an easy-to-follow photo story that deals with the topic of the unit and introduces key functional language.
Author: Jacob Tomsky
Publisher: Anchor
ISBN: 0385535643
Category : Biography & Autobiography
Languages : en
Pages : 250
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Book Description
In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry. “Highly amusing."—New York Times Jacob Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans. Yet, rising fast through the ranks, he ended up working in “hospitality” for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel. He’s checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room-service meals, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&Ms out of your minibar, laughed at your jokes, and taken your money. In Heads in Beds he pulls back the curtain to expose the crazy and compelling reality of a multi-billion-dollar industry we think we know. Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and lows of hotel life, told by a keenly observant insider who’s seen it all. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on in the valet parking garage, the housekeeping department’s dirty little secrets—not to mention the shameless activities of the guests, who are rarely on their best behavior. Prepare to be moved, too, by his candor about what it’s like to toil in a highly demanding service industry at the luxury level, where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike, and maintaining a semblance of sanity is a daily challenge. Along his journey Tomsky also reveals the secrets of the industry, offering easy ways to get what you need from your hotel without any hassle. This book (and a timely proffered twenty-dollar bill) will help you score late checkouts and upgrades, get free stuff galore, and make that pay-per-view charge magically disappear. Thanks to him you’ll know how to get the very best service from any business that makes its money from putting heads in beds. Or, at the very least, you will keep the bellmen from taking your luggage into the camera-free back office and bashing it against the wall repeatedly.
Author: Meenakshi Raman
Publisher: Atlantic Publishers & Dist
ISBN: 9788126903283
Category : English language
Languages : en
Pages : 246
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Book Description
Nvention Of New Classroom Practices And Innovative Approaches To Designing Language Programmes And Materials Reflect A Commitment To Finding More Efficient And More Effective Ways Of Teaching Languages. The Classroom Teacher Has A Wider Variety Of Methodological Options To Choose From Than Ever Before. They Can Choose Methods And Materials According To The Needs Of The Learners, The Preferences Of Teachers And The Constrains Of Their Institution Or Educational Setting.Though Technology Can Play A Dominant Role In English Language Teaching (Elt) In The Contemporary Society, The Need For Developing The Four Basic Language Skills In Elt Classrooms Still Prevails. The Perspicacious Papers Presented In This Volume Provide An Insight Into The Deeper Understanding Of The Various Issues Involved In Teaching English At The University Level. These Papers Cover A Broad Spectrum Of Topics Under Elt Ranging From Theoretical Aspects Such As Form And Function In Language Learning To The Most Useful Practical Aspects Such As Communicative Language Teaching In A Multimedia Language Laboratory.Both The Teachers And The Researchers May Find This Volume On Elt Extremely Useful In Identifying, Appreciating And Comprehending The Nuances Of English Language Teaching.
Author: Michael Duckworth
Publisher: Oxford University Press, USA
ISBN: 9780194513104
Category : Foreign Language Study
Languages : en
Pages : 80
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Book Description
A course which develops all-round competence in English.
Author:
Publisher: Gramedia Pustaka Utama
ISBN: 9789796864898
Category :
Languages : en
Pages : 292
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Book Description
Author: 和夫·西山
Publisher: Tuttle Pub
ISBN: 9780804819176
Category : Hotel management
Languages : en
Pages : 151
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Book Description
English is no longer the only language used in international hotels. The fastest-growing group of overseas travelers is Japanese, and many speak little or no English. To provide the superior service that Japanese guests often demand, hotel workers need to understand something of their guests' language, culture, and expectations. Hotel Japanese offers valuable insights into Japanese culture and easy-to-learn Japanese phrases. The first part of the book teaches the basic language necessary to take care of arrivals, give directions, and deal with emergencies, room service, phone calls, and the like. Hundreds of sample phrases and dialogues prepare the staff for communicating smoothly and easily in Japanese. The second part provides basic information about Japanese grammar. Hotel Japanese will enable all hotel workers, with a minimum of effort, to understand, fulfill, and even exceed the expectations of Japanese guests.
Author: Hotelier Tanji
Publisher: Createspace Independent Publishing Platform
ISBN: 9781500769925
Category : English language
Languages : en
Pages : 0
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Book Description
ATTENTION: You can Download Ebook (PDF) and PowerPoint Version of this book from the author website. Please Google Hotelier Tanji Hospitality-School to visit the web site and get Hotel & Restaurant Management Training Videos, Guides, PowerPoints and Hundreds of Free Training Tutorials. Who should Buy this Book: Anyone whose native language is not English. Any Nonnative English speaking hotel & restaurant workers. Non native English speaking hospitality students. Features of this Amazing Guide: Most practical Spoken English guide written for Hospitality Workers & Students. Perfect for non native English speaking hoteliers and restaurant workers. Highly recommended for non native English speaking hospitality students. Covers most of the situations someone needs to use English in his job with hotel, restaurants, kitchen, front office, travel agency, tour operator's office, etc. Full of dialogues, vocabularies and many more. Will help to improve all communications for the users. Professional Spoken English for Hotel & Restaurant Workers, 1st edition is a self-study practical Spoken English training guide for all nonnative English speaking hotel, restaurant, casino workers and hospitality student who want to accomplish a fast track, lavish career in hospitality industry. Hospitality-school, world's most popular free hotel & restaurant management training blog publishes this book with an aim that after going through this book, a reader will be able to use the language for communication in different day to day life situation in any part of hospitality sector - both orally and written. The book on "Professional Spoken English for Hotel & Restaurant Workers", 1st edition consists of the subjects that will enable the readers to learn English for the practical usage and at the same time, they will get exposure to the real life experience in different fields related to their current & future job. The language used is very smooth, easy and effortless that anyone using the book will definitely be benefited by using this. The book covers most of the situations someone needs to use English in his job with hotel, restaurants, kitchen, front office, travel agency, tour operator's office, etc. The book will help to improve all communications for the users. Bonus Training Materials: Read 220+ Free Hotel & Restaurant Management Training Tutorials from the author website.
