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Author: Tracy Maylett
Publisher: John Wiley & Sons
ISBN: 1119294207
Category : Business & Economics
Languages : en
Pages : 184
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Book Description
Ever notice how companies with the best service also have the happiest employees? That’s no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers. In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce—the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX. With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world’s most successful organizations. By establishing a clear set of expectations and promises—collectively known as the Contract—and upholding it consistently, employers can build the trust that leads to powerful engagement. Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today’s rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to: Make the employee experience a core part of your strategy Understand employee expectations and bridge the “Expectation Gap” Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence Build an employee-employer partnership in creating something extraordinary Turn employee engagement into fuel for customer satisfaction, profit, and growth Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begin...and how to build one. TRACY MAYLETT, Ed.D, SPHR, SHRM-SCP, is the CEO of DecisionWise, where he currently advises leaders across the globe in leadership, change, and employee engagement. Maylett holds a doctorate from Pepperdine University and an MBA from BYU. He is a recognized author, and teaches in the Marriott School of Management at Brigham Young University. MATTHEW WRIDE, JD, PHR, is the COO of DecisionWise. With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting. He is passionate about helping leaders create winning employee experiences. Wride holds a JD from Willamette University and a master’s degree from the University of Washington. For over two decades, DecisionWise has advised organizations and leaders in more than seventy countries on leadership, assessment, talent, organization development, and the employee experience. Visit us online at www.decision-wise.com.
Author: Tracy Maylett
Publisher: Greenleaf Book Group
ISBN: 1626346186
Category : Business & Economics
Languages : en
Pages : 231
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Book Description
In this new edition, based on new research and double the survey data, ENGAGEMENT MAGIC provides you with an expert approach to increasing workplace engagement. Discover how to engage employees (and yourself) more effectively. Most leaders understand that engaged employees are passionate about their jobs and deliver better results, and most of us know what it’s like to either be engaged or disengaged in a workplace where we spend most of our waking hours. Yet, most don’t understand how engagement really works. Maylett introduces you to the five MAGIC keys of employee engagement—Meaning, Autonomy, Growth, Impact, and Connection—and discusses how leaders can help employees achieve higher levels of engagement, while engaging ourselves in the journey as well. Learn tactics for increasing engagement at all levels of your organization. Based on the most extensive employee engagement survey database of its kind, ENGAGEMENT MAGIC incorporates organizational research with updated case studies, stories, and examples to present you with practical solutions for creating an extraordinary employee experience. In addition, Maylett provides a self-assessment, thought-provoking questions, and specific applications for individuals, managers, and organizations. Benefit from a psychological approach to fundamental business concepts. Based on data from over 32 million employee survey responses across 70 countries, ENGAGEMENT MAGIC combines principles of psychology and human motivation with solid business concepts, providing actionable advice for reducing attrition, encouraging initiative, and driving profitable growth at your organization.
Author: Tracy Maylett
Publisher: Greenleaf Book Group
ISBN: 1626341168
Category : Business & Economics
Languages : en
Pages : 222
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Book Description
A Five-part Approach to Making Organizations Stronger, More Profitable, and Better Places to Work. Employees and leaders intuitively know that when we find a place where we can throw our hearts, spirits, minds, and hands into our work, we are happier, healthier, and produce better results. Yet, most struggle to understand exactly why we engage in some environments, and don’t in others. Magic introduces the five MAGIC keys of employee engagement—Meaning, Autonomy, Growth, Impact, and Connection—and shows how leaders can help employees achieve higher levels of engagement, as well as how employees can be more successful by taking ownership for their own MAGIC. The Research Based on over 14 million employee survey responses across 70 countries—the most extensive employee engagement survey database of its kind—Magic combines principles of psychology and motivation with solid business concepts. Written by internationally recognized experts in leadership and employee engagement, Dr. Tracy Maylett and Dr. Paul Warner, Magic provides actionable advice that will reduce employee attrition, encourage initiative, drive growth and profit, and increase personal engagement in one’s work. Engaging Content In this book, leaders and employees will find real-world case studies, exercises, assessments, thought-provoking questions, and suggestions that increase engagement on the individual, manager, and organizational levels.
Author: Tracy Maylett
Publisher: John Wiley & Sons
ISBN: 1119294185
Category : Business & Economics
Languages : en
Pages : 245
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Book Description
Ever notice how companies with the best service also have the happiest employees? That’s no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers. In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce—the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX. With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world’s most successful organizations. By establishing a clear set of expectations and promises—collectively known as the Contract—and upholding it consistently, employers can build the trust that leads to powerful engagement. Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today’s rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to: Make the employee experience a core part of your strategy Understand employee expectations and bridge the “Expectation Gap” Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence Build an employee-employer partnership in creating something extraordinary Turn employee engagement into fuel for customer satisfaction, profit, and growth Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begin…and how to build one. TRACY MAYLETT, Ed.D, SPHR, SHRM-SCP, is the CEO of DecisionWise, where he currently advises leaders across the globe in leadership, change, and employee engagement. Maylett holds a doctorate from Pepperdine University and an MBA from BYU. He is a recognized author, and teaches in the Marriott School of Management at Brigham Young University. MATTHEW WRIDE, JD, PHR, is the COO of DecisionWise. With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting. He is passionate about helping leaders create winning employee experiences. Wride holds a JD from Willamette University and a master’s degree from the University of Washington. For over two decades, DecisionWise has advised organizations and leaders in more than seventy countries on leadership, assessment, talent, organization development, and the employee experience. Visit us online at www.decision-wise.com.
Author: Dennis Shirley
Publisher: Solution Tree
ISBN: 9781942496687
Category : Education
Languages : en
Pages : 256
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Book Description
This is a breakthrough book on student engagement. Join Dennis Shirley and Andy Hargreaves, two award-winning authors and leaders in their field, on a profound educational quest that will take you through exciting and challenging terrain. Five Paths of Student Engagement will open your eyes, heart and mind and empower you to implement practices that lead directly to your students' well-being, learning, and success. By integrating psychological and sociological perspectives, and using inspiring examples from seven years of research, this book delves deeply into the what, why, and how of student engagement. It reveals who and what the true enemies of student engagement are, and shows you how to defeat them. It will enrich and reward your work for years to come. Utilize research-based strategies to promote active engagement in the classroom and build the foundation for student growth: Learn why active engagement is the new frontier of student achievement. Understand how engaging students means so much more than defeating boredom. Consider psychological and sociological theories that cast new light on engagement and motivation. Reflect on how engagement is about mystery and magic, meaning and purpose, and focus and mastery. Understand why increasing classroom engagement requires much more than surveys, rubrics and observation protocols. Learn strategies to battle all five enemies of engagement in order to engage students totally and motivate unmotivated students. Explore five clear paths of engagement that lead to improving student learning and success that all teachers and schools can embark upon immediately. Contents: Preface Chapter 1: From Achievement to Engagement--Two Ages of Educational Change Chapter 2: Theories of Engagement and Motivation--From Maslow to Flow Chapter 3: Three Myths of Engagement--Relevance, Technology, and Fun Chapter 4: The Five Enemies of Engagement--How to Defeat Them Chapter 5: Standardized Testing--The Archenemy of Engagement Chapter 6: The Five Pathways of Student Engagement--In Theory and Practice Chapter 7: The Promise of Engagement--A Battle for Change References Index
Author: Gail F. Goodman
Publisher: John Wiley & Sons
ISBN: 1118101022
Category : Business & Economics
Languages : en
Pages : 224
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Book Description
A definitive guide to growing your small business through "Engagement Marketing" As a small business owner, you've always relied on word-of-mouth referrals to grow your business. Thanks to social media—and its nimble partner, mobile technology—it's now easier than ever to turn customers and clients into engaged fans who spread the word about your business across a variety of online platforms. And that's what Engagement Marketing is all about. Written for anyone who owns or manages a small business or non-profit, this book is filled with practical, hands-on advice based on the author's experience of working with thousands of small businesses for over a decade. You'll learn how to attract new prospects—as well as how to increase repeat sales—using your existing customers and social networks. Learn how to create customer experiences that increase positive customer reviews and endorsements Get practical advice on how to entice people to join your social networks and run engagement campaigns that increase visibility—and endorsements—for your business Understand why engagement is so important—and how you can use it to turn passionate fans in your social networks into tomorrow's new business Author Gail Goodman is CEO of Constant Contact, America's leading email and social media marketing company for small businesses Engagement Marketing will help you make a bigger name for your company, build your network, and reach your goals.
Author: Ernesto de Martino
Publisher: HAU Books
ISBN: 099050509X
Category : Social Science
Languages : en
Pages : 224
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Book Description
Though his work was little known outside Italian intellectual circles for most of the twentieth century, anthropologist and historian of religions Ernesto de Martino is now recognized as one of the most original thinkers in the field. This book is testament to de Martino’s innovation and engagement with Hegelian historicism and phenomenology—a work of ethnographic theory way ahead of its time. This new translation of Sud e Magia, his 1959 study of ceremonial magic and witchcraft in southern Italy, shows how De Martino is not interested in the question of whether magic is rational or irrational but rather in why it came to be perceived as a problem of knowledge in the first place. Setting his exploration within his wider, pathbreaking theorization of ritual, as well as in the context of his politically sensitive analysis of the global south’s historical encounters with Western science, he presents the development of magic and ritual in Enlightenment Naples as a paradigmatic example of the complex dynamics between dominant and subaltern cultures. Far ahead of its time, Magic is still relevant as anthropologists continue to wrestle with modernity’s relationship with magical thinking.
Author: Julie Courtney Sullivan
Publisher: Hachette UK
ISBN: 140552541X
Category : Fiction
Languages : en
Pages : 509
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Book Description
1947: Mary Frances Gerety, a young copywriter in an eminent advertising agency, has to convince the world of two things - that marriage means a diamond ring on every woman's finger, and that she is as good at her job as any man. And then, in one moment of brilliant inspiration, Mary Frances writes down four words which will achieve both her aims . . . Moving from a Harvard swim-meet in 1927 to the three-martini lunches of 1940s advertising, from the back streets of 1980s Boston to an exquisite Parisian music shop in 2003, The Engagements is a novel about love, marriage, commitment and betrayal; it is as sharp, as fiery and as beautiful as the stone we have taken to represent our dreams.
Author: Tracy Maylett
Publisher: John Wiley & Sons
ISBN: 1119294207
Category : Business & Economics
Languages : en
Pages : 184
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Book Description
Ever notice how companies with the best service also have the happiest employees? That’s no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers. In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce—the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX. With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world’s most successful organizations. By establishing a clear set of expectations and promises—collectively known as the Contract—and upholding it consistently, employers can build the trust that leads to powerful engagement. Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today’s rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to: Make the employee experience a core part of your strategy Understand employee expectations and bridge the “Expectation Gap” Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence Build an employee-employer partnership in creating something extraordinary Turn employee engagement into fuel for customer satisfaction, profit, and growth Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begin...and how to build one. TRACY MAYLETT, Ed.D, SPHR, SHRM-SCP, is the CEO of DecisionWise, where he currently advises leaders across the globe in leadership, change, and employee engagement. Maylett holds a doctorate from Pepperdine University and an MBA from BYU. He is a recognized author, and teaches in the Marriott School of Management at Brigham Young University. MATTHEW WRIDE, JD, PHR, is the COO of DecisionWise. With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting. He is passionate about helping leaders create winning employee experiences. Wride holds a JD from Willamette University and a master’s degree from the University of Washington. For over two decades, DecisionWise has advised organizations and leaders in more than seventy countries on leadership, assessment, talent, organization development, and the employee experience. Visit us online at www.decision-wise.com.
Author: Cerridwen Greenleaf
Publisher: Mango Media Inc.
ISBN: 1633535363
Category : Body, Mind & Spirit
Languages : en
Pages : 260
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Book Description
Sacred living for each season Celebrate life: What is sacred living? It is aligning our living with the rhythms of the Earth and recognizing that those rhythms are deeply meaningful. It is living in the knowledge that we are part of something larger than ourselves. It is being grateful for life while we live it. The key to celebrating the abundance of life lies in the recognition that we are surrounded by all that is sacred. Organized by season, Rituals for Magic and Meaning offers a suggested ceremony for each day of the year and includes hundreds of simple rites, suggestions, meditations, and holiday celebrations that can make the ordinary extraordinary. Personalize your scared rituals: The culmination of a life’s work, author Cerridwen Greenleaf has poured her years of study into this guide to creating meaning in daily life. Rituals for Magic and Meaning fully explores the hows and whys behind ritual ─ allowing readers to truly master the art of creating personalized rituals. The author provides readers with a clear understanding of what makes up a ritual as well as detailed instruction on how to actually create rituals for personal growth. This book also gives readers a deeper awareness of the uses and applications of the art of rituals. Rituals for Magic and Meaning includes detailed information on: holiday rituals; seasonal rituals; designing original rituals; rites of passage and even life events such as birth, baby-naming, healing circles before surgery, “letting go” divorce rituals, graduation and weddings. Rituals for Magic and Meaning is an empowering and thought-provoking book that guides readers to the next level of their journey towards personal and spiritual growth.
Author: David Holston
Publisher: Simon and Schuster
ISBN: 144033448X
Category : Design
Languages : en
Pages : 70
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Book Description
The world changes on a daily basis. People's needs change, political, technical and social thinking changes, and your site will need to change to reflect the world around it. On a daily basis you need to be aware of any number of elements including strategy, brand, search, content, design, code, and measurement. And you need to be constantly checking to make sure you’re on course. The Web never sleeps, and neither should your site.
