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Author: Janelle Barlow
Publisher: Berrett-Koehler Publishers
ISBN: 1609943414
Category : Business & Economics
Languages : en
Pages : 305
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Book Description
Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic value of customers' feelings when they positively experience products and services -to their customers' experiences. Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences.
Author: Janelle Barlow
Publisher: Berrett-Koehler Publishers
ISBN: 1609943414
Category : Business & Economics
Languages : en
Pages : 305
Get Book Here
Book Description
Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic value of customers' feelings when they positively experience products and services -to their customers' experiences. Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences.
Author: Janelle Barlow
Publisher: Berrett-Koehler Publishers
ISBN: 1605097241
Category : Business & Economics
Languages : en
Pages : 334
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Book Description
Combining strategic advice with wisdom found in books such as Daniel Goleman's "Working with Emotional Intelligence, " two international management consultants outline ways in which businesses can elevate levels of satisfaction.
Author: Louis C. Charland
Publisher: John Benjamins Publishing
ISBN: 9027291667
Category : Psychology
Languages : en
Pages : 221
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Book Description
There is a large amount of scientific work on emotion in psychology, neuroscience, biology, physiology, and psychiatry, which assumes that it is possible to study emotions and other affective states, objectively. Emotion science of this sort is concerned primarily with 'facts' and not 'values', with 'description' not 'prescription'. The assumption behind this vision of emotion science is that it is possible to distinguish factual from evaluative aspects of affectivity and emotion, and study one without the other. But what really is the basis for distinguishing fact and value in emotion and affectivity? And can the distinction withstand careful scientific and philosophical scrutiny? The essays in this collection all suggest that the problems behind this vision of emotion science may be more complex than is commonly supposed.
Author: Jonathan Mitchell
Publisher: Oxford University Press
ISBN: 0192846019
Category : Philosophy
Languages : en
Pages : 225
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Book Description
Much of what we take to be meaningful and significant in life is inextricably linked with our capacity to experience emotions. Here, Jonathan Mitchell considers emotional experiences as sui generis states to be given their own place within our mental economy, and proposes an original view of emotional experiences as feelings-towards-values.
Author: David DeSteno
Publisher: Houghton Mifflin Harcourt
ISBN: 0544703103
Category : Philosophy
Languages : en
Pages : 241
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Book Description
Psychologist David DeSteno draws on fresh research to reveal the most effective--and least appreciated--route to achievement: our emotions.
Author: Bennett W. Helm
Publisher: Cambridge University Press
ISBN: 9780521039116
Category : Philosophy
Languages : en
Pages : 272
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Book Description
How can we motivate ourselves to do what we think we ought? How can we deliberate about personal values and priorities? Bennett Helm rejects the standard philosophical answers to these questions, which presuppose a sharp distinction between cognition and impulse, and develops a detailed alternative theory both of emotions, desires, and evaluative judgments and of their rational interconnections. The result is an innovative theory of practical rationality and how we can control not only what we do but also what we value and who we are as persons.
Author: James Davies
Publisher: Routledge
ISBN: 1136489983
Category : Psychology
Languages : en
Pages : 219
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Book Description
In this book James Davies considers emotional suffering as part and parcel of what it means to live and develop as a human being, rather than as a mental health problem requiring only psychiatric, antidepressant or cognitive treatment. This book therefore offers a new perspective on emotional discontent and discusses how we can engage with it clinically, personally and socially to uncover its productive value. The Importance of Suffering explores a relational theory of understanding emotional suffering suggesting that suffering, does not spring from one dimension of our lives, but is often the outcome of how we relate to the world internally – in terms of our personal biology, habits and values, and externally – in terms of our society, culture and the world around us. Davies suggests that suffering is a healthy call-to-change and shouldn't be chemically anesthetised or avoided. The book challenges conventional thinking by arguing that if we understand and manage suffering more holistically, it can facilitate individual and social transformation in powerful and surprising ways. The Importance of Suffering offers new ways to think about, and therefore understand suffering. It will appeal to anyone who works with suffering in a professional context including professionals, trainees and academics in the fields of counselling, psychotherapy, psychoanalysis, psychiatry and clinical psychology.
Author: Andrew B. Newberg, Eugene G. D'Aquili
Publisher: Fortress Press
ISBN: 9781451403749
Category : Experience (Religion)
Languages : en
Pages : 244
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Book Description
How does the mind experience the sacred? What biological mechanisms are involved in mystical states and trances? Is there a neurological basis for patterns in comparative religions? Does religion have an evolutionary function? This pathbreaking work by two leading medical researchers explores the neurophysiology of religious experience. Building on an explanation of the basic structure of the brain, the authors focus on parts most relevant to human experience, emotion, and cognition. On this basis, they plot how the brain is involved in mystical experiences. Successive chapters apply this scheme to mythmaking, ritual and liturgy, meditation, near-death experiences, and theology itself. Anchored in such research, the authors also sketch the implications of their work for philosophy, science, theology, and the future of religion.
Author: Ryan Crawford
Publisher: Taylor & Francis
ISBN: 100092985X
Category : Language Arts & Disciplines
Languages : en
Pages : 204
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Book Description
Using the concept of "plasticity," or the brain’s ability to change through growth and reorganization, as a theoretical framework, this book argues that encouraging an exploration of the self better establishes emotional value in the composition classroom. This book explores recent evidence from studies in modern neuroscience to provide biological correlations between current and developing theory and pedagogy in Composition Studies. Starting with the concept of self, each subsequent chapter builds a neurobiological understanding of how emotional value, intrinsic motivation, creativity, and happiness are constructed and felt. This material exploration shows how these factors can maintain motivation, improve long-term memory, encourage creative risk, and initiate complex considerations of being. Recognizing the shift in Composition Studies to posthuman and new materialist methodologies, this modern neuroscience is presented as a useful parallel to—rather than being at odds with—these and other current methodologies, theories, and pedagogies. Outlining the need for a more student-focused, guided-discovery framework for the composition classroom, this interdisciplinary resource will be of interest to scholars and students in the field of Composition Studies, Communication Studies, Education, Psychology, and Philosophy.
Author: Alexei V. Samsonovich
Publisher: Springer
ISBN: 331999316X
Category : Technology & Engineering
Languages : en
Pages : 377
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Book Description
The book focuses on original approaches intended to support the development of biologically inspired cognitive architectures. It bridges together different disciplines, from classical artificial intelligence to linguistics, from neuro- and social sciences to design and creativity, among others. The chapters, based on contributions presented at the Ninth Annual Meeting of the BICA Society, held in on August 23-24, 2018, in Prague, Czech Republic, discuss emerging methods, theories and ideas towards the realization of general-purpose humanlike artificial intelligence or fostering a better understanding of the ways the human mind works. All in all, the book provides engineers, mathematicians, psychologists, computer scientists and other experts with a timely snapshot of recent research and a source of inspiration for future developments in the broadly intended areas of artificial intelligence and biological inspiration.
