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Author: Janelle Barlow
Publisher: Berrett-Koehler Publishers
ISBN: 1609943414
Category : Business & Economics
Languages : en
Pages : 305
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Book Description
Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic value of customers' feelings when they positively experience products and services -to their customers' experiences. Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences.
Author: Janelle Barlow
Publisher: Berrett-Koehler Publishers
ISBN: 1609943414
Category : Business & Economics
Languages : en
Pages : 305
Get Book Here
Book Description
Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic value of customers' feelings when they positively experience products and services -to their customers' experiences. Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences.
Author: Janelle Barlow
Publisher: Berrett-Koehler Publishers
ISBN: 1605097241
Category : Business & Economics
Languages : en
Pages : 334
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Book Description
Combining strategic advice with wisdom found in books such as Daniel Goleman's "Working with Emotional Intelligence, " two international management consultants outline ways in which businesses can elevate levels of satisfaction.
Author: Louis C. Charland
Publisher: John Benjamins Publishing
ISBN: 9027291667
Category : Psychology
Languages : en
Pages : 221
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Book Description
There is a large amount of scientific work on emotion in psychology, neuroscience, biology, physiology, and psychiatry, which assumes that it is possible to study emotions and other affective states, objectively. Emotion science of this sort is concerned primarily with 'facts' and not 'values', with 'description' not 'prescription'. The assumption behind this vision of emotion science is that it is possible to distinguish factual from evaluative aspects of affectivity and emotion, and study one without the other. But what really is the basis for distinguishing fact and value in emotion and affectivity? And can the distinction withstand careful scientific and philosophical scrutiny? The essays in this collection all suggest that the problems behind this vision of emotion science may be more complex than is commonly supposed.
Author: Jonathan Mitchell
Publisher: Oxford University Press
ISBN: 0192846019
Category : Philosophy
Languages : en
Pages : 225
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Book Description
Much of what we take to be meaningful and significant in life is inextricably linked with our capacity to experience emotions. Here, Jonathan Mitchell considers emotional experiences as sui generis states to be given their own place within our mental economy, and proposes an original view of emotional experiences as feelings-towards-values.
Author: Bennett W. Helm
Publisher: Cambridge University Press
ISBN: 9780521039116
Category : Philosophy
Languages : en
Pages : 272
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Book Description
How can we motivate ourselves to do what we think we ought? How can we deliberate about personal values and priorities? Bennett Helm rejects the standard philosophical answers to these questions, which presuppose a sharp distinction between cognition and impulse, and develops a detailed alternative theory both of emotions, desires, and evaluative judgments and of their rational interconnections. The result is an innovative theory of practical rationality and how we can control not only what we do but also what we value and who we are as persons.
Author: Virginia Barba-Sánchez
Publisher: Frontiers Media SA
ISBN: 2832510817
Category : Science
Languages : en
Pages : 211
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Book Description
Author: David DeSteno
Publisher: Houghton Mifflin Harcourt
ISBN: 0544703103
Category : Philosophy
Languages : en
Pages : 241
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Book Description
Psychologist David DeSteno draws on fresh research to reveal the most effective--and least appreciated--route to achievement: our emotions.
Author: James Davies
Publisher: Routledge
ISBN: 1136489983
Category : Psychology
Languages : en
Pages : 219
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Book Description
In this book James Davies considers emotional suffering as part and parcel of what it means to live and develop as a human being, rather than as a mental health problem requiring only psychiatric, antidepressant or cognitive treatment. This book therefore offers a new perspective on emotional discontent and discusses how we can engage with it clinically, personally and socially to uncover its productive value. The Importance of Suffering explores a relational theory of understanding emotional suffering suggesting that suffering, does not spring from one dimension of our lives, but is often the outcome of how we relate to the world internally – in terms of our personal biology, habits and values, and externally – in terms of our society, culture and the world around us. Davies suggests that suffering is a healthy call-to-change and shouldn't be chemically anesthetised or avoided. The book challenges conventional thinking by arguing that if we understand and manage suffering more holistically, it can facilitate individual and social transformation in powerful and surprising ways. The Importance of Suffering offers new ways to think about, and therefore understand suffering. It will appeal to anyone who works with suffering in a professional context including professionals, trainees and academics in the fields of counselling, psychotherapy, psychoanalysis, psychiatry and clinical psychology.
Author: Susan David
Publisher: Penguin
ISBN: 1592409490
Category : Business & Economics
Languages : en
Pages : 290
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Book Description
#1 Wall Street Journal Best Seller USA Today Best Seller Amazon Best Book of the Year TED Talk sensation - over 3 million views! The counterintuitive approach to achieving your true potential, heralded by the Harvard Business Review as a groundbreaking idea of the year. The path to personal and professional fulfillment is rarely straight. Ask anyone who has achieved his or her biggest goals or whose relationships thrive and you’ll hear stories of many unexpected detours along the way. What separates those who master these challenges and those who get derailed? The answer is agility—emotional agility. Emotional agility is a revolutionary, science-based approach that allows us to navigate life’s twists and turns with self-acceptance, clear-sightedness, and an open mind. Renowned psychologist Susan David developed this concept after studying emotions, happiness, and achievement for more than twenty years. She found that no matter how intelligent or creative people are, or what type of personality they have, it is how they navigate their inner world—their thoughts, feelings, and self-talk—that ultimately determines how successful they will become. The way we respond to these internal experiences drives our actions, careers, relationships, happiness, health—everything that matters in our lives. As humans, we are all prone to common hooks—things like self-doubt, shame, sadness, fear, or anger—that can too easily steer us in the wrong direction. Emotionally agile people are not immune to stresses and setbacks. The key difference is that they know how to adapt, aligning their actions with their values and making small but powerful changes that lead to a lifetime of growth. Emotional agility is not about ignoring difficult emotions and thoughts; it’s about holding them loosely, facing them courageously and compassionately, and then moving past them to bring the best of yourself forward. Drawing on her deep research, decades of international consulting, and her own experience overcoming adversity after losing her father at a young age, David shows how anyone can thrive in an uncertain world by becoming more emotionally agile. To guide us, she shares four key concepts that allow us to acknowledge uncomfortable experiences while simultaneously detaching from them, thereby allowing us to embrace our core values and adjust our actions so they can move us where we truly want to go. Written with authority, wit, and empathy, Emotional Agility serves as a road map for real behavioral change—a new way of acting that will help you reach your full potential, whoever you are and whatever you face.
Author: Roger Lee
Publisher: Springer
ISBN: 3319601709
Category : Technology & Engineering
Languages : en
Pages : 241
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Book Description
This book presents the edited proceedings of the 16th IEEE/ACIS International Conference on Computer and Information Science (ICIS 2017), which was held on May 24–26, 2017 in Wuhan, China. The aim of this conference was to bring together researchers and scientists, businessmen and entrepreneurs, teachers, engineers, computer users, and students to discuss the various fields of computer science, share their experiences and exchange new ideas and information. The research results included relate to all aspects (theory, applications and tools) of computer and information science, and discuss the practical challenges encountered and the solutions adopted to solve them. The work selected represents 17 of the most promising papers from the conference, written by authors who are certain to make further significant contributions to the field of computer and information science.
