Author: Gerald Matthews, PhD
Publisher: Springer Publishing Company
ISBN: 0826105653
Category : Psychology
Languages : en
Pages : 315

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Book Description
Key Features --

Author: Moshe Zeidner, PhD
Publisher: Springer Publishing Company
ISBN: 0826105661
Category : Psychology
Languages : en
Pages : 314

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Book Description
As the first science-based introduction to the topic, this latest addition to The Psych 101 Series discusses one of the most pivotal new psychological concepts of the twenty-first century: emotional intelligence (EI). Concise yet comprehensive, it provides a critical but balanced account of this new research area, emphasizing what psychologists can learn from the emerging science of EI and how it may help treat mental illness and delinquency, among other issues. An appropriate text for students and practitioners alike, it presents an even-handed appraisal of EI programs, focusing on both their potential and their limitations. Key Features: Discusses how EI can improve student learning and enhance key work skills such as communication and teamwork Covers key research issues, including methods for measuring EI, its overlap with conventional ability and personality traits, and the validity of testing for EI Reviews applied studies and the contribution that research on EI may make to address real-world personal and societal problems Examines the main conceptual, measurement, and research issues identified in various lines of research, most conducted within the last ten years

Author: Gerald Matthews
Publisher: MIT Press
ISBN: 9780262632966
Category : Family & Relationships
Languages : en
Pages : 724

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Book Description
A comprehensive, scientific examination of the popular psychological construct of emotional intelligence.

Author: Daniel Goleman
Publisher: Harvard Business Press
ISBN: 1633697347
Category : Business & Economics
Languages : en
Pages : 106

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Book Description
Become a Better Leader by Improving Your Emotional Intelligence Bestselling author DANIEL GOLEMAN first brought the concept of emotional intelligence (EI) to the forefront of business through his articles in Harvard Business Review, establishing EI as an indispensable trait for leaders. The Emotionally Intelligent Leader brings together three of Goleman's bestselling HBR articles. In "What Makes a Leader?" Goleman explores research that found that truly effective leaders are distinguished by high levels of self-awareness and sharp social skills. In "The Focused Leader," Goleman explains neuroscience research that proves that "being focused" is more than filtering out distractions while concentrating on one thing. In "Leadership That Gets Results," Goleman draws on research to outline six distinct leadership styles, each one springing from different components of emotional intelligence. Together, these three articles guide leaders to recognize the direct ties between EI and measurable business results.

Author: Don R. Crawley
Publisher: Soundtraining Net
ISBN: 9780983660705
Category : Computer industry
Languages : en
Pages : 164

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Book Description
Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.

Author: Lynda C. McDermott
Publisher: ASTD
ISBN: 9781562865290
Category : Business & Economics
Languages : en
Pages : 0

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Book Description
Emotional intelligence competencies include self-awareness, self-regulation, motivation, social awareness, and social skills. This Infoline is designed for anyone looking to understand the basics of emotional intelligence with an eye toward improving their abilities. It is also useful for a trainer or coach who wants to develop the emotional intelligence of others. You will learn how emotional intelligence is related to work performance, how our brains govern emotional intelligence, how to assess your own and others' emotional intelligence, how to develop emotional intelligence competencies, and how to assess and develop a team's emotional intelligence.

Author: Travis Bradberry
Publisher: Simon and Schuster
ISBN: 1416548734
Category : Business & Economics
Languages : en
Pages : 187

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Book Description
An accessible, how-to guide that brings focus to the unique skills that comprise emotional intelligence and incorporate these tools into your life. EMOTIONAL INTELLIGENCE: THE #1 PREDICTOR OF PROFESSIONAL SUCCESS AND PERSONAL EXCELLENCE In today's fast-paced world of competitive workplaces and chaotic personal lives, each of us is searching for effective tools that can make our schedules, behaviors, and relationships more manageable. The Emotional Intelligence Quickbook shows us how understanding and utilizing emotional intelligence can be the key to exceeding our goals and achieving our fullest potential. Authors Bradberry and Greaves use their years of experience as emotional intelligence researchers, consultants, and speakers to revitalize our current understanding of emotional intelligence. They have combined their latest research on emotional intelligence with a quick, easy-to-use format and cut-to-the-chase information to demonstrate how this other kind of "smart" helps us to decrease our stress, increase our productivity, understand our emotions as they happen, and interact positively with those around us. The Emotional Intelligence Quickbook brings this concept to light in a way that has not been done before -- making EQ practical and easy to apply in every aspect of our daily lives. The Quickbook will help you to: -Engage the four unique areas of EQ: self-awareness, self-management, social awareness, and relationship management -Increase your EQ through the use of these skill-building techniques -Apply your EQ at work to develop leadership skills and improve teamwork, making you a better manager and a more desirable employee -Practice your EQ outside the office environment to benefit your relationships with loved ones, making you a better partner and parent -Access the link between your EQ and your physical well-being to improve your overall health -Measure your current EQ through access to the authors' bestselling online Emotional Intelligence Appraisal

Author: Daniel Goleman
Publisher:
ISBN: 9781934441879
Category :
Languages : en
Pages :

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Book Description

Author: Jeanne Segal
Publisher: Macmillan
ISBN: 0805051511
Category : Psychology
Languages : en
Pages : 258

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Book Description
"Self-assessment quizzes let you start by determining your current level of emotional awareness. From there, carefully designed exercises involve you in the critical phases of building emotional muscle and developing active emotional awareness"--Cover.

Author: Colleen Stanley
Publisher: HarperCollins Leadership
ISBN: 1400217733
Category : Business & Economics
Languages : en
Pages : 257

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Book Description
The best way to get ahead in sales is by developing the critical soft skills that will enable you not just survive but thrive. Chronic complainers, no accountability finger-pointers, or learning-resistant laggards—these culture-killers costs sales organizations more in productivity than being weak in the so-called hard skills of selling. Sales leadership expert Colleen Stanley shows how emotional intelligence and the development of these critical soft skills improve sales leadership effectiveness and outperforms doubling down on more sales technology tools and fads. In Emotional Intelligence for Sales Leadership, Colleen provides sales secrets that: Shows sales leaders why ‘real world’ empathy and emotion management are the key to building strong relationships with their sales team. Offers simple steps on how sales leaders create sales cultures that embrace feedback and change through the development of critical emotional intelligence skills. Provides guidance on how to identify key emotional intelligence skills needed in your hiring process to build resilient sales teams. Walks readers through the process of training sales teams on soft skills that ensure the consistent execution of the right selling behaviors. The missing link is in hiring for and developing emotional intelligence skills in sellers and sales leaders. Emotional Intelligence for Sales Leadership will connect with anyone charged with growing sales in business-to-business or business-to-consumer sales.