Author: Paul Gerhardt, PhD.
Publisher: Lulu.com
ISBN: 0359876633
Category : Self-Help
Languages : en
Pages : 212
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Book Description
This is the best book on conflict management available! Based upon the latest research, this is perhaps the greatest tool ever developed to help leaders and employees of all-levels develop the best conflict management skills. Scholars agree that managing conflict can be a healthy way of illuminated new ideas and helping team members work better together to bring more efficiency creativity and effectiveness to the workplace. Just like leadership, conflict management is a skill anybody can acquire through both training program and experiences. Training program has the advantage of being able to address specific needs or circumstances in accordance to recognized potential problems in organizational life. This workbook breaks down key concepts in plain easy-to-read and easy-to-follow lessons to help you grow your leadership skills. Read the short lessons, reflect, and then build your skills by doing the short writing assignments at your own convenience.
Author: David Liddle
Publisher: Kogan Page Publishers
ISBN: 0749480890
Category : Business & Economics
Languages : en
Pages : 321
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Book Description
Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall. Endorsed by the CIPD, Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints. The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of the book provides a blueprint for redefining resolution and building a culture of constructive conflict management, from designing a conflict management strategy and developing a formal resolution process to embedding mediation, engaging stakeholders and training managers in resolution and mediation skills. This book also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. Packed with best practice case studies from major UK and global organizations, this is an indispensable guide for all HR professionals looking to resolve conflict in the workplace. Online supporting resources include a conflict health check tool, conflict cost calculator, and checklist for developing an internal mediation scheme.
Author: Marick F. Masters
Publisher: AMACOM/American Management Association
ISBN: 9780814417188
Category : Business & Economics
Languages : en
Pages : 368
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Book Description
" People thrive on conflict in most areas of their lives - football games, political debates, legal disputes - yet steer clear from workplace conflicts. But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict. This authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Packed with exercises, case studies, and checklists, the book also supplies: * an overview of workplace conflict * diagnostic tools for measuring it * techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, more."
Author: Kenneth Cloke
Publisher: John Wiley & Sons
ISBN: 1118046889
Category : Business & Economics
Languages : en
Pages : 378
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Book Description
Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors’ eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today’s companies and the people who work in them.
Author: Nora Doherty
Publisher: Kogan Page Publishers
ISBN: 0749450193
Category : Business & Economics
Languages : en
Pages : 208
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Book Description
Workplace mediation is becoming an increasingly popular dispute resolution method to settle interpersonal employee conflicts, including harassment and bullying complaints. There is a direct ratio between the quality of relationships across the workplace and long-term effectiveness and success. Mediation addresses complex relationship difficulties head-on so that working relationships can be restored. Fostering a philosophy of mediation as a culture and a "co-entrepreneurial" business model, Doherty and Guyler consider what mediation is, why it is necessary and how it works, including the main principles of operation and the 6-step structure of a mediation meeting. They analyze the reasons for conflict and suggest useful everyday communication skills to help defuse anger or aggression. Real case studies look at specific complaints of bullying, of sexual harassment and of racism, generational conflicts within family businesses and boardroom conflicts between chairmen and CEOs.
Author: Kenneth Cloke
Publisher: John Wiley & Sons
ISBN: 0470922249
Category : Business & Economics
Languages : en
Pages : 407
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Book Description
The classic text on resolving workplace conflicts, fully revised and updated Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. In addition, the book Includes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace Presents new chapters on leadership and transformational conflict coaching, and organizational systems design This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.
Author: Aiden Sisko
Publisher: Gem delos Santos
ISBN: 1311830472
Category : Business & Economics
Languages : en
Pages : 31
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Book Description
If your goals include not only the enhancement of your company or organization as an entity, but a complete improvement of every department's performance? It is time for you to discover innovative ways to improve the workplace stress and atmosphere around you. These changes need to be conducive to achieving company and personal goals. In order to see the goals you have set actually come to bear fruit you will need to identify and cope with any type of conflict that exists in any situation!This book will help everyone in the company by providing you techniques that will enable everyone to clear up disagreements and conflicts. You will even be given tools that can convert disagreements into a creative force that benefits your company or organization.
Author: Vivian Scott
Publisher: John Wiley & Sons
ISBN: 0730319504
Category : Business & Economics
Languages : en
Pages : 198
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Book Description
Resolving conflict in the workplace? No problem! Working your way through a conflict in the office can present unexpected challenges, but there's no need to feel unprepared — Workplace Conflict Resolution Essentials For Dummies has you covered! In the book, you'll find practical, expert guidance on various approaches to negotiating and mediating a successful resolution for you and your team. You'll get coverage of negotiation techniques, mediation methods and solutions for managers and employees dealing with workplace conflict, and tons of tips on building and maintaining successful teams to work through existing conflicts and help avoid future disturbances. Encouraging colleagues to work together toward a common goal is an essential skill that all successful business professionals must possess. Rather than resorting to arguments, surrendering, running away or filing a complaint, this resource shows you how to address uncomfortable conflict in the workplace head-on, giving you the tools and advice you need to restore peace, prevent conflicts from ever starting in the first place, and maintain better productivity while boosting morale. Offers clear instruction for addressing conflicts, resolving disputes and restoring peace and productivity to the workplace Helps you find a solution and explore positive means for resolving conflicts Illustrates how working through problems within your team makes the workplace the positive environment it should be Provides guidance on developing the key negotiation and mediation skills you need to create a harmonious workplace Whether you're new to managing professionals, working your way up the corporate ladder or just want to brush up on your knowledge base, Workplace Conflict Resolution Essentials For Dummies has everything you need to ensure your workplace environment is positive and productive!
Author: Amy Gallo
Publisher: Harvard Business Review Press
ISBN: 1633692167
Category : Business & Economics
Languages : en
Pages : 224
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Book Description
While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive—where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you—and your counterpart—typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.
Author: Dk Benjamin
Publisher: Independently Published
ISBN:
Category :
Languages : en
Pages : 0
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Book Description
Effective Workplace Conflict Resolution Guide - Navigating Conflicts with Emotional Intelligence and Collaboration Discover the ultimate guide to mastering conflict resolution in the workplace with our "Effective Workplace Conflict Resolution Guide." This comprehensive and insightful book empowers individuals and organizations to navigate conflicts with confidence and empathy, fostering a harmonious work environment that drives productivity and success. Key Features of the book: Emotional Intelligence for Conflict Resolution: Learn how to manage emotions and respond thoughtfully during conflicts, utilizing emotional intelligence to build better relationships and understanding. Collaborative Approaches: Discover negotiation strategies that focus on collaboration and finding win-win solutions, transforming conflicts into opportunities for growth and positive change. Mediation Techniques: Gain practical understanding of mediation techniques used to facilitate constructive discussions and negotiations, fostering mutual understanding and resolving conflicts involving multiple parties. Conflict-Resilient Workplace Culture: Explore strategies for establishing a culture that values open communication, respect, and continuous improvement, setting the foundation for proactive conflict resolution. Handling Difficult Personalities: Navigate conflicts with challenging individuals, including passive-aggressive coworkers and aggressive communicators, by developing assertiveness and productive dialogue. Addressing Systemic Conflict and Organizational Change: Learn to identify and address underlying systemic issues, implementing change that alleviates ongoing conflicts and promotes a healthier work environment. With real-life examples and practical tips, this guide equips readers with essential tools to create a more productive and harmonious workplace. Unlock the power of effective conflict resolution and elevate your organization's success. Don't miss out on this valuable resource for building stronger teams and cultivating a culture of collaboration and understanding. Invest in conflict resolution today and unlock the potential for growth and success in your workplace.
