Effective Consumer Complaining PDF Download
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Author: Ola Kaufman
Publisher: Xlibris Corporation
ISBN: 1462830005
Category : Reference
Languages : en
Pages : 286
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Book Description
Make a complaint and WIN! The most up-to-date, practical advice for consumers who have what it takes to do battle against those trying to cheat, steal or scam them. Fight back. End up with enormous satisfaction.
Author: Ola Kaufman
Publisher: Xlibris Corporation
ISBN: 1462830005
Category : Reference
Languages : en
Pages : 286
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Book Description
Make a complaint and WIN! The most up-to-date, practical advice for consumers who have what it takes to do battle against those trying to cheat, steal or scam them. Fight back. End up with enormous satisfaction.
Author: Helen Dewdney
Publisher: M-Y Books Publishing
ISBN: 0993070442
Category : Law
Languages : en
Pages : 216
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Book Description
Sometimes complaining can be hard. You may need some confidence, it can take time or you just don't know where to start. Although written in a light-hearted style this book packs a punch and will help get you in the perfect frame of mind for complaining effectively. "101 Habits of an Effective Complainer" has been designed to improve the way you look at and make complaints. Each page gives you a complaining habit to consider and an example of how and why it empowers you to become more effective in getting the results you want. The foreword from the financial journalist, Paul Lewis, shows how anyone can benefit from this book! Read it cover to cover or dip into it when you need to find some inspiration from its clear examples and entertaining images.
Author:
Publisher:
ISBN:
Category : Consumer complaints
Languages : en
Pages : 24
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Book Description
Author: Phil Edmonston
Publisher: Dundurn
ISBN: 1459719441
Category : Reference
Languages : en
Pages : 121
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Book Description
Defective cars, contaminated food, insurance company abuses, botched vacations, or government errors and indifference ... these issues and more are examined in The Art of Complaining. Phil Edmonston's newest book helps consumers come out ahead when products, services, and organizations fail to deliver.
Author: John Tschohl
Publisher: Best Sellers Publishing
ISBN: 9780963626844
Category : Business & Economics
Languages : en
Pages : 388
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Book Description
Promotes the theory that superior customer service leads to a superior business organisation
Author: Claes Fornell
Publisher: St. Martin's Press
ISBN: 0230608620
Category : Business & Economics
Languages : en
Pages : 272
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Book Description
When faced with the choice between cutting costs or improving customer service, most companies focus on tangible assets. But in our service economy, the most important asset is intangible: a company's relationship with its customers. The Satisfied Customer is a blueprint for understanding this fact of modern business and reveals the unheralded value of customer satisfaction. Drawing on the results of a massive survey of American consumer satisfaction and including examples from companies like Home Depot and UPS, Fornell presents some surprising conclusions about outreach strategy (exceeding a customer's expectations is risky, and increasing customer complaints can actually be a good thing). He also explains how to quantify and increase the value of a firm's customer relationships--what he calls the Customer Asset.
![Canadian Consumer Handbook [electronic Resource] : Being a Wise Consumer Means Being Informed PDF](https://books.google.com/books/content/images/frontcover/u1HJvAEACAAJ?fife=w80-h100)
Author: Canada. Office of Consumer Affairs
Publisher: Office of Consumer Affairs
ISBN:
Category : Consumer education
Languages : en
Pages :
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Book Description
Author: National Association of Consumer Agency Administrators (U.S.)
Publisher:
ISBN:
Category : Consumer complaints
Languages : en
Pages : 24
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Book Description
Author:
Publisher:
ISBN:
Category : Consumer protection
Languages : en
Pages : 100
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Book Description
Author:
Publisher:
ISBN:
Category : Consumer protection
Languages : en
Pages : 178
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Book Description
