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Author: Roland T. Rust
Publisher:
ISBN: 9781315291291
Category : Customer services
Languages : en
Pages : 336
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Book Description
Author: Roland T. Rust
Publisher: M.E. Sharpe
ISBN: 9780765608079
Category : Business & Economics
Languages : en
Pages : 358
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Book Description
This text provides a collection of different perspectives on "e-Service" and a unified framework to understand it. It focuses on: the customer-technology interface; e-Service business opportunities and strategies; and public sector e-Service opportunities.
Author: Roland T. Rust
Publisher: Taylor & Francis
ISBN: 1315291282
Category : Business & Economics
Languages : en
Pages : 349
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Book Description
The advent of the era of "e-Service," the provision of services over electronic networks like the internet, is one of the dominant business themes of the new millennium. It reflects the fundamental shift in the economy from goods to services and the explosive expansion of information technology. This book provides a collection of different perspectives on e-Service and a unified framework to understand it, even as the business community grapples with the concept. It features contributions from key researchers and practitioners from both the private and public sectors, as well leading scholars from the fields of marketing, information systems, and computer science. They focus on three key areas: the customer-technology interface; e-Service business opportunities and strategies; and public sector e-Service opportunities. The insights they offer will be equally useful to students, scholars, and practitioners.
Author: Roland T. Rust
Publisher: Routledge
ISBN: 1315291274
Category : Business & Economics
Languages : en
Pages : 347
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Book Description
The advent of the era of "e-Service," the provision of services over electronic networks like the internet, is one of the dominant business themes of the new millennium. It reflects the fundamental shift in the economy from goods to services and the explosive expansion of information technology. This book provides a collection of different perspectives on e-Service and a unified framework to understand it, even as the business community grapples with the concept. It features contributions from key researchers and practitioners from both the private and public sectors, as well leading scholars from the fields of marketing, information systems, and computer science. They focus on three key areas: the customer-technology interface; e-Service business opportunities and strategies; and public sector e-Service opportunities. The insights they offer will be equally useful to students, scholars, and practitioners.
Author: Roland T. Rust
Publisher: SAGE
ISBN: 0803949200
Category : Business & Economics
Languages : en
Pages : 201
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Book Description
The importance of service and service quality has been growing in the world economy since the late 1970s. Establishing new levels of sophistication and rigor, as well as a broad set of approaches, Service Quality presents the latest research and theory in customer satisfaction and services marketing.
Author: R.A. Logan
Publisher: IOS Press
ISBN: 161499790X
Category : Medical
Languages : en
Pages : 496
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Book Description
While health literacy is a relatively new multidisciplinary field, it is vital to the successful engagement with and communication of health with patients, caregivers, and the public. This book ‘New Directions in Health Literacy Research, Theory, and Practice’ provides an introduction to health literacy research and practice and highlights similar scholarship in related disciplines. The book is organized as follows: the first chapter explains the still-evolving definition of health literacy; the next three chapters discuss developments and new directions in health literacy research, then a further two chapters are devoted to developments and new directions in health literacy theory. Two chapters explore health literacy interventions for vulnerable populations; four chapters cover health literacy leadership efforts; six chapters describe developments and new directions in disciplines that are similar to health literacy; and six chapters portray diverse health literacy practices. A preface from Richard Carmona M.D., the former U.S. Surgeon General, is included in the book. Although the book is intended primarily for health literacy researchers, practitioners and students, the diverse topics and approaches covered will be of interest to all healthcare and public health researchers, practitioners, and students, as well as scholars in related fields, such as health communication, science communication, consumer health informatics, library science, health disparities, and mass communication. As Dr. Carmona concludes in his preface: ‘This is essential reading for all health practitioners.’
Author: Fergus McNeill
Publisher: Routledge
ISBN: 1136840079
Category : Social Science
Languages : en
Pages : 586
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Book Description
This major new book brings together leading researchers in the field in order to describe and analyse internationally significant theoretical and empirical work on offender supervision, and to address the policy and practice implications of this work within and across jurisdictions. Arising out of the work of the international Collaboration of Researchers for the Effective Development of Offender Supervision (CREDOS), this book examines questions and issues that have arisen both within effectiveness research, and from research on desistance from offending. The book draws out the lessons that can be learned not just about ‘what works?’, but about how and why particular practices support desistance in specific jurisdictional, cultural and local contexts. Key themes addressed in this book include: New directions in theory and paradigms for practice Staff skills and effective offender supervision Different issues and challenges in improving offender supervision The role of families, ‘significant others’ and social networks Understanding and supporting compliance within supervision Exploring the social, political, organisational and historical contexts of offender supervision Offender Supervision will be essential reading for academics, undergraduate and postgraduate students, policy makers, managers and practitioners interested in offender supervision.
Author: Roland T. Rust
Publisher: SAGE Publications
ISBN: 1452262489
Category : Business & Economics
Languages : en
Pages : 201
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Book Description
In this book leading scholars and practitioners present the latest research and theory in customer satisfaction and services marketing with a wealth of stimulating ideas. Topics discussed include: the measurement of the managerial impact on service quality improvement; new methods of assessing the various elements of service quality; and philosophies of the nature of customer value. The diverse viewpoints of the contributors reveal the variety of emerging ideas on the subject of service quality.
Author: Jie Lu
Publisher: Springer
ISBN: 354037017X
Category : Technology & Engineering
Languages : en
Pages : 713
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Book Description
Business organizations and governments are nowadays developing and providing internet based electronic services (e-services) featuring various intelligent functions. This book offers a thorough introduction and systematic overview of the new field e-service intelligence. It covers the state-of-the-art of e-service intelligence including both theorems and applications, and a broad range of topics are discussed.
Author: Michael E. Roloff
Publisher: SAGE Publications, Incorporated
ISBN:
Category : Language Arts & Disciplines
Languages : en
Pages : 336
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Book Description
An expert in the study of mass communications and an expert on interpersonal communication bring together contributions that explore the ways in which we are persuaded. Essays cover three major aspects of the subject: theory and definition of persuasion, factors in the persuasion process, and the application of persuasion to negotiation, marketing, family relationships and politics. 'This collection seemed to me a good review of a fascinating field. As a therapist, I found I was able to pull together a range of ideas that I considered worthy of development and application...Though not written with therapists in mind, this book represented for me an introduction to a new range of possibilities for influencing people towards
Author: Joseph Berger
Publisher: Rowman & Littlefield Publishers
ISBN: 1461714737
Category : Reference
Languages : en
Pages : 401
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Book Description
Written by eminent sociologists, this book introduces and assesses some of the most influential, recent sociological theories. Each chapter explains the theory and describes a related program of empirical research. Chapters are authored by the actual founders (and/or leading exponents) of these theoretical programs; many chapters contain a description of the inception, growth, and present status of the theoretical program. The book covers a broad range of sociological concerns, from the investigation of power and status processes, to social movements and revolutions, to organizational and institutional structures, to world system analysis. Accessibly written for a wide sociological audience, this book is an invaluable introduction for undergraduates and graduates to sociology's most important theoretical advances.
