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Author: Vivek Bindra
Publisher: Diamond Pocket Books Pvt Ltd
ISBN: 9351654443
Category : Business & Economics
Languages : en
Pages : 107
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Book Description
This high power motivational book intends to double your profits by offering Quality service. By reading this book, you can ensure high appraisals /incentives / perks with best industry practices. It also enables you to: • Gain and retain your internal & external customers • Increase effectiveness by connecting with your prospects • Gain a winning & collaborative edge amongst colleagues and competitors • Let your customers bring more customers • Strengthen your effectiveness by building trust in relations • Transform angry customers to happy customers • Listening reflectively for customer retention & delight • Unravel the secret to Quick and successful business expansion Who should read? This book can be picked up by: • Entrepreneurs / CEO's /CMO's/COOs/ HR Heads etc • Employees of all ranks of MNCs/PSUs/SMEs etc • Professionals like Doctors/CA's/Lawyers/Engineers/Teachers etc • Students from schools/colleges/universities and institutions or • Anyone who wants to achieve maximum professional excellence in minimum time
Author: Vivek Bindra
Publisher: Diamond Pocket Books Pvt Ltd
ISBN: 9351654443
Category : Business & Economics
Languages : en
Pages : 107
Get Book Here
Book Description
This high power motivational book intends to double your profits by offering Quality service. By reading this book, you can ensure high appraisals /incentives / perks with best industry practices. It also enables you to: • Gain and retain your internal & external customers • Increase effectiveness by connecting with your prospects • Gain a winning & collaborative edge amongst colleagues and competitors • Let your customers bring more customers • Strengthen your effectiveness by building trust in relations • Transform angry customers to happy customers • Listening reflectively for customer retention & delight • Unravel the secret to Quick and successful business expansion Who should read? This book can be picked up by: • Entrepreneurs / CEO's /CMO's/COOs/ HR Heads etc • Employees of all ranks of MNCs/PSUs/SMEs etc • Professionals like Doctors/CA's/Lawyers/Engineers/Teachers etc • Students from schools/colleges/universities and institutions or • Anyone who wants to achieve maximum professional excellence in minimum time
Author:
Publisher:
ISBN: 9789351654025
Category : Fiction
Languages : en
Pages : 152
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Book Description
This high power motivational book intends to double your profits by offering Quality service. By reading this book, you can ensure high appraisals /incentives / perks with best industry practices. It also enables you to: ? Gain and retain your internal & external customers ? Increase effectiveness by connecting with your prospects ? Gain a winning & collaborative edge amongst colleagues and competitors ? Let your customers bring more customers ? Strengthen your effectiveness by building trust in relations ? Transform angry customers to happy customers ? Listening reflectively for customer retention & delight ? Unravel the secret to Quick and successful business expansion Who should read? This book can be picked up by: ? Entrepreneurs / CEO's /CMO's/COOs/ HR Heads etc ? Employees of all ranks of MNCs/PSUs/SMEs etc ? Professionals like Doctors/CA's/Lawyers/Engineers/Teachers etc ? Students from schools/colleges/universities and institutions or ? Anyone who wants to achieve maximum professional excellence in minimum time Vivek Bindra is the founder of Global ACT (Global Academy for Corporate Training). He is a renowned Author, Motivational Speaker, International Corporate Trainer, Business Consultant & Life/Executive Coach. He inspires and encourages people, making them realize their true potential. While serving with over 150+ corporate clients, hundreds of thousands have benefited from his dynamic workshops internationally.
Author: Uche Akeeb
Publisher: Createspace Independent Publishing Platform
ISBN: 9781983579066
Category :
Languages : en
Pages : 84
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Book Description
Quality service impact sales and returns positively. This book teaches how to be successful and profitable in your business by offering exceptional customer service and it also explains the main reason why many successful companies make excellent customer service an important element in their agenda. What you will learn in this book will work great for business owners, entrepreneurs and training of customer service specialists. You will get to learn great concepts from my years of experience and research. Customer service is the heart of the customers buying experience and businesses that provides great service to customers distinguish themselves among the rest in this competitive world. Quality service can lead to increased sales, and improved returns because your customers will return and bring new customers through referrals. There is power in the word of Mouth! Here is a preview of what you will learn; 1. How to be successful and profitable in your business by rendering excellent customer service 2. How to effectively diffuse an irate customer 3. How to avoid emotional meltdown and weak words 4. Importance of empowering your customer contact staff You will find every chapter interesting and relevant.
Author: Lee Duncan
Publisher: Financial Times/Prentice Hall
ISBN: 9780273759492
Category : Consumer satisfaction
Languages : en
Pages : 0
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Book Description
Learn how to pinpoint exactly what is holding your business back so you can double your turnover and profit within 2 years or less. This book enables small business owners to release rapid, dynamic growth. Including action plans which help you to overcome the barriers that may be holding your business back, and littered with case studies throughout, this book acts as a blue print for success, teaching you the key principles of a successful high-performing business.
Author: Frances X. Frei
Publisher: Harvard Business Press
ISBN: 1422133311
Category : Customer relations
Languages : en
Pages : 262
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Book Description
Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
Author: Thomas Freese
Publisher: Sourcebooks, Inc.
ISBN: 1402287534
Category : Business & Economics
Languages : en
Pages : 441
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Book Description
"After I sent my team to the Question Based Selling program, not only was the feedback from the training outstanding, but we experienced an immediate positive impact in results."—Jim Cusick, vice president of sales, SAP America, Inc. "Following the program, even our most experienced salespeople raved, saying QBS was the best sales training they have ever experienced!"—Alan D. Rohrer, director of sales, Hewlett Packard For nearly fifteen years, The Secrets of Question Based Selling has been helping great salespeople live you deliver big results. It's commonsense approach has become a classic, must-have tool that demonstrates how asking the right questions at the right time accurately identifies your customer's needs. But consumer behavior and sales techniques change as rapidly as technology—and there are countless contradictory sales training programs promising results. Knowing where you should turn to for success can be confusing. Now fully revised and updated, The Secrets of Question Based Selling provides a step-by-step, easy-to-follow program that focuses specifically on sales effectiveness—identifying the strategies and techniques that will increase your probability of success. How you sell has become more important than the product. With this hands-on guide, you will learn to: Penetrate more accounts Overcome customer skepticism Establish more credibility sooner Generate more return calls Motivate different types of buyers Develop more internal champions Close more sales...faster And much, much more
Author: Sriram Dasu
Publisher: McGraw Hill Professional
ISBN: 0071809996
Category : Business & Economics
Languages : en
Pages : 241
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Book Description
Understand Consumer Psychology to Drive Profits and Growth Want to know exactly what’s driving your customer's behavior? NOW YOU CAN! The Customer Service Solution explains how consumers perceive services and shows you how to enhance the customer experience--every time. In this economic climate, the customer service experience is more critical than ever. Most leading service firms advocate the TLC mantra: Think Like a Customer. That's a good practice, but first you have to understand what your customer is thinking and feeling. Today's business leaders cannot afford to neglect the psychological principles that govern customer satisfaction and long-term loyalty. What are the factors that really determine customer satisfaction? Two of the nation's leading authorities on service psychology, Sriram Dasu and Richard Chase, have written this groundbreaking guide that identifies and demystifies the psychological triggers behind customer behavior. You'll go where customer satisfaction surveys, mystery shoppers, and focus groups can't--and learn exactly why customers respond and behave the way they do. With findings drawn from behavioral science research, this book provides all the tools you need to evaluate your current service platforms and design future strategies to enhance customer perceptions positively and drive your sales. The Customer Service Solution illustrates why even companies with high levels of satisfaction are missing tremendous opportunities by neglecting the emotional elements that govern consumer interactions. This book will show you how to: Shape and manage customer perceptions Understand implicit versus explicit outcomes Develop the roles of control and choice among buyers Design emotionally intelligent processes Build trust among customers Whatever your business may be--healthcare, hospitality, financial services, e-commerce, and more--this book is an essential tool to help you increase profits by leveraging your company's customer experience. PRAISE FOR THE CUSTOMER SERVICE SOLUTION: "Harnessing the power of emotions will help to drive an exceptional customer experience creating customers for life to help your business thrive. Finally, a guide to help us better understand how to do this." -- James Merlino, MD, Chief Experience Officer, Cleveland Clinic "Required reading for anyone designing a service encounter." -- James Heskett, Professor Emeritus, Harvard Business School, coauthor of The Service Profit Chain and Service Future "I have always known that our customers shop with us because they want to, not because they have to. How to make them want to is the secret that this great book unlocks." -- Kevin Davis, President and CEO, Bristol Farms "[Dasu and Chase] share easy-to-understand ideas and guidance to operations managers who typically do not think about the psychology of customers in designing their services." -- Mary Jo Bitner, PhD, Professor and Executive Director, Center for Services Leadership, W. P. Carey School, Arizona State University "Dasu and Chase provide an excellent set of ideas for delivering emotional customer service experiences through systems and operations." -- Rodolfo Medina, Vice President, Marketing & Commercial, Rock in Rio "This book provides valuable insights to managing and molding the customer's emotional journey, leading to ultimate satisfaction and sustainable loyalty." -- Ali V. Kasikci, Regional Managing Director, Orient-Express
Author: Disney Institute
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 212
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Book Description
Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.
Author: Yan Sabiduria
Publisher:
ISBN: 9781099208027
Category :
Languages : en
Pages : 166
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Book Description
Your people can be your greatest asset or biggest liability. Businesses can spend thousands of dollars on marketing ads, endorsers, improve their process, product development, but without a good team to execute the plan, without good leaders to guide them, and relevant skills to back it up, failure is inevitable. We all know that customers' impression of your business doesn't just depend on the product but the people who initiate the service or process. The success of the business also depends heavily on how well your team generates a positive impact which produces positive and relevant results. This part of the book provides tips, ideas, and insights about customer service skills, leadership, and create a highly effective organization. This will also improve the leadership skills needed to help you manage your team and in order to increase the chance of success.If you are ready to become a highly effective leader, improve your team's performance, and increase your chance of success, you definitely don't want to miss this Part I of the book.
Author: M. Fisher
Publisher: Palgrave Macmillan
ISBN: 9781137348913
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
To stay competitive, firms need to build great products but they also need to lend these products to the uses and misuses of their customers and learn extensively from them. This is the first book to explore the idea that allowing customers to adapt features in online products or services to suit their needs is the key to viral growth.
